George helped me with my phone purchase and was very knowledgeable, friendly and patient. He made sure I understood everything about the phone and was super sweet during the transfer of phones. My phone had A LOT of pictures that slowed down the transfer but he was so kind even though it took forever.

This location is owned by Verizon, not a franchise. Excellant service! I have been going there for about 15 years.

This place deserves zero stars.. Staff is horrible and refuse to help. They wanted to charge me an additional $40 for a BOX. They were very aggressive and unhelpful. I chose this location because its close to home but I will never step foot in this location everyone should steer clear just go to the one in garner they are much more knowledgeable and friendly and dont charge $40 just for a BOX. Maybe some customer service training is needed for the employees. Customets will actually spend money when treated properly.

Edgar helped us and was very helpful and knowledgeable. We bought two new phones made the transition from our old phones as fast as humanly possible. Great Job !!!

George is a excellent salesman great customer service

Janet assisted me after a bad fiasco in the Clayton store. She is by far one of your best sales associates you have. Thank you Janet for helping my mother and myself and giving the best service I could ask for from a cellular store. She was quick and efficient. Very profession. Will come to you for all my cellular needs in the future.

I went in yesterday with a galaxy s9. My phone was 2 years old and it was time to upgrade. As soon as i walked in my sales lady was very knowledgeable and went above and beyond to help me get some accessories i had been looking for. Overall i would recommend anybody looking to upgrade to go here.

We couldnt have had a better experience today. Rick was very patient and helpful. We were able to get the perfect phone for my mother-in-law! He listened and suggested us get her a landline I think she will love it!! Ill see you tomorrow to order my new iPhone and apple watch!!! Great experience!!!

Johnathan was very helpful. So we couldnt add the iPhone we had so we bought another! He was patient and knowledgeable. Definitely recommend him!

My phone wasnt working,Mr Mitchell got right on it,figured it out and fixed my phone! Great service!

Great experience and the staff was friendly which added to the experience.

This is the first time in years that I have not upgraded my phone at a Verizon Corporate Store. I was impressed at the level of service we received from Scott. Ill be using Verizon Authorized Retailer — Cellular Sales in the future.Thanks

Useless. That is the only word. We have been with these guys for years and after 10 minutes on the phone with the smithfield sales reps I am leaving them. They refused to quote me a deposit for a line over the phone. I WAS DOING MY BEST TO GIVE THEM MY BUSINESS! The rest of my family is switching to spectrum I was just trying to buy a new phone (in cash) and get a new plan. They absolutely would not tell me what the max deposit would be. I didnt want specifics just a maximum. As long as its less than a grand I wouldnt even bat an eye. Nope not happening they couldnt even guess. Fine so spectrum it is.

If you need new phones, your first phone, or just want to review/change your policy, go see Duane Haight there! I cant say enough about how well he took care of all my phone needs! Very knowledgeable on both Androids and IPhones.

Excellent experience buying new cell phone.

Very kind, very informative, would recommend!

I didnt buy anything but they were very helpful with my question

A huge shout out to Dwayne for his amazing customer service! I had just recently upgraded my phone from another location and my photos did not transfer over to my gallery and albums...1000s of pictures....so was a little frazzled on what to do.He researched it and had all photos back to where they needed to be in 15 mins!! Impeccable and outstanding guest service skills.Thank you.

This place was busy but the Rep was on it! We left with new phones and new plans!

Great business. Helpful People

Super helpful and knew what they were talking about! Helped save me some money and set me up right, would recommend

My Husband and I just upgraded our phones this week. We had the pleasure of meeting Rick the Manager . He ordered our new phones, had them at the store in 2 days, and came in on his day off to see that we were taken care of and satisfied. We have been Verizon customers for sometime now but we have never received such amazing customer service. I highly recommend this store in particular. We love our new phones!!

Needed to have phone corrected and ended up buying a new phone. Was needed

I went to the store in Smithfield, N.C. and was greeted by Janet Hubert. Due to the passing of my daughter within the past few days, I was in a very distressed emotional state and needed to have a representative assist me with phone issues. I have had service with Verizon for years; however, I have NEVER had the service and attention this Lady gave me with my service requests and I just wanted to express my gratitude and appreciation for your professionally trained employee. Janet also assured me if that if I had any concerns in the future, to please not hesitate to call her. AGAIN, THANKS TO JANET HUBERT FOR YOUR PROFESSIONAL ASSISTANCE.CAROLYN DUNN, FOUR OAKS, NC

Sydney Smith has been absolutely wonderful getting us set up with a first phone and all the services and accessories needed!! Very pleasant and professional

Terrible Service, absolutely no help. Go to Garner Store, much better staff knowing how to do things Smithfield does not.

Went in to upgrade to the new I Phone 11. We were very fortunate and grateful that Mr. Starling greeted us right away. He providedour family with the best experience we have ever had with Verizon. Rick Starling is qualified, professional and extremely knowledgeable. Make your appointment with Rick, He is Mr.Verizon.

My phone quit and could not be repaired. Salesman sang the praises of the promotional discount they had on a Motorola phone. I had to have a phone so I got it. He was extremely helpful til all the paperwork was said and done, then he suddenly had a different attitude. He could not get me out of the door fast enough so he could move on to next person. My questions were answered with a im not sure or I dont know No instruction on new phone at all, I only know how to use it by being self taught. Not very good customer service.

Rick always provides great customer service to my family!

Stephen Inmam was great help, in our emergency after wife dropped phone in a pond,,, new phone and continued service in 30minutes

Duane height was patience, helpful in all ways, getting me back on track with my phone! Thanks again!!!!

This store made buying a cell phone and changing my plan painless and enjoyable. Thanks Janet H. for making this experience great for us. We HIGHLY RECOMMEND this Verizon location.

Had such a great experience today. Went in to start a new service plan and was helped every step of the way! Robbie was working with training a new employee and was doing a great job making sure she was doing things right and being thorough. Everyone in the store was very friendly and actually engaged in conversation. I left completely happy with the experience and my new phone. Will recommend this store to everyone, by far the best Verizon experience I have ever had!

Tj was a big help. He was very professional and customer friendly. He answered all questions and gave detailed explainations which was a big help for me, as I am not tech savvy! This is the type of customer service and humanity that is missing in our society and corporate world today! This guy definitely is an asset to Verizon from a very satisfied customer!!!!

Very nice employee helped me with my SIM card.

Duane is awesome! He is able to solve any phone problem, and he does so with a smile.

My husband and I upgraded our phones to the iPhone 11 today. We had the best experience we have ever had in a Verizon store. We were assisted by Mr. Duane Haight, who was very professional and knowledgeable. He was patient and took time to answer all our questions. He was able to transfer everything from my old iPhone 6, which had not been updated in years, even though we had been told by different Verizon stores that the transfer could not be done. We have nothing but high praise for Mr. Haight. He is a great asset to your Verizon store. Verizon needs a Mr. Haight in all their stores. We will definitely recommend Mr. Haight to all our family and friends.

The rep that helped my wife and I (Rick) was very helpful and friendly. Took the time to explain and answer every question we had. Got everything taken care of and left happy.

Got what we messed.

Well satisfied with my experience in this store today. Duane Height assisted in the purchase of a new phone. He is very knowledgeable and answered all my questions. I would recommend asking specifically for him if/when you go there. He is personable, professional and treats you with respect and kindness. Verizon, Duane Height is an asset to your company and you need more like him. Thank you Duane for all your help today.

I came in today because my phone would not charge. Dylan helped me out and assured me he could get all my important information of my old phone into my new phone. He was extremely helpful and respectful throughout the entire process. When he handed me my new phone I was amazed on how he got everything over. I will definitely be back to see him when Im in town! Bullrider

I finally decided to switch over to Verizon and I am so glad I did it at this store! Janet, the associate who helped me was amazing at making sure all my questions were answered and was fast and efficient making the process as pleasant as possible! I highly recommend coming here for any cellular issues, they make you feel very welcome!

Janet is the sales rep you want to see. She is very knowledgeable about the phones and the plans. She will help you decide which phone best fits your lifestyle or if you already have a phone in mind she will help you with that one. She goes above and beyond the Call of Duty. I called her needing a particular model phone and they did not have it in stock at the store. She drove an hour one way to get me the phone that I wanted from another store. Had it waiting for me when I arrived the next afternoon at a pre-planned time. Every time I call or go into that store I ask for Janet and will continue to do so as long as she works at that store.

This was THE most excellent cell phone experience ever. Where to begin.. wonderful atmosphere, friendly, professional, courteous, down to earth, no BS (pardon my French lol) . You are a person there, not just a sale. I have switched carriers back and forth throughout the years..it was aggravating, rushed and you seem to sweat to death in these places. Here, you are seated at a desk, they get to know you, what your needs are, find the best phone and deals! They work hard for your best interest instead of theirs. Courteous to every person that walked in that door, acknowledged, assured they werent being forgotten. And oh my, did Janet and Rachel go above and beyond for my 3 line fiasco transfer lol... I was so hesitant to go back to verizon, but because of this store and those two wonderful ladies, I dont think Ill ever leave!

Great customer service. We had a terrific experience here. Best cell phone store we’ve ever been to.

The Verizon Rep, Scott, was great. He gave us a pleasant greeting upon entering the store. He researched our phone models and was very helpful suggesting the accessories needed. We will definitely come back to this store.

It was a great experience. The representative was an awesome listener and tried his best to solve the issue in which I am having with my device. Since he could solve the problem he did make notes to help the Techs and customer services on the phone . On a scale from 1-10 with 10 being the highest I give him a 10

Stopped by for assistance with a new phone and received great service! Janet Hubert was amazing. She will definitely be my contact moving forward with cell phone needs.

Great store with wonderful customer service! Had to switch my husbands old phone to another phone we had. They did all the labor, were very kind, and extremely helpful. We would not have been able to do the switch without their help! No change for something that took an hour to do.

The man that helped me was very patient with me and Nice 😊

Met Verizon Bob. Super helpful. My husband and I change plans and I upgraded to a smart phone. He showed me all the bells and whistles. Great service. I highly recommend this location and Bob

We have been with Verizon for many years now and their customer service has always been great! Verizon Rick was friendly, very knowledgeable about the product we were purchasing and took time to explain terms of agreement. Overall great experience shopping at the Verizon store in Smithfield. Thanks Verizon Rick.

I love Verizon in Smithfield and our Account Rep. Mr. Rick Starling! He helps me keep our company connected. We only have 15 lines but there seems to always be a need of some kind and I can call Rick or have one of our employees call him and its taken care of! I have never had one complaint from any of our employees about the service they get from Rick! He makes my life easier! And helps me to keep our company communicating and moving every day!

I have had two very good experiences at this location. Joan Matthis was my sales representative both times. Joan is very knowledgeable of the products, very patient with my decision making, and took the time to put on screen protectors. I didnt demand, or even expect this high quality retail experience. I am thoroughly satisfied and will always deal with Joan in the future.

I came in looking for a phone, but did not buy yet. I told Verizon Bob that I had an old phone that would not come on with pics of my late father which are priceless. He recovered them all!!! Thank you Bob!!! Very satisfied

I bought a Google Pixel last year and my toddler broke it 3 weeks later. Got my replacement and I couldnt get it to work right. Took it here and the lady got it working perfectly! Very helpful!

Janet was absolutely amazing with providing satisfactory, customer service. I recommend her because of her honest recommendation for a reasonable a priced phone, with the features that were most important to me.Thanks Janet!

If I could give this place 0 stars I would. Its like they dont realize their jobs are CUSTOMER SERVICE. No one acknowledges you when you walk in, there is no place to sign in so they know who came in when, and then when they do finally ask who is next you have to fight for your spot! After waiting an hour a sales rep came from the back and took the girl who just walked in saying there was no wait, but 4 others were waiting! Get organized and teach your sales reps about good customer service!

Great staff, friendly and very helpful

Mrs. Fanny was amazing! Outstanding customer service! Genius with Verizon devices! Have never had someone truly care so much to help!

Just got off the phone with Janice at my local store and because I choose to do prepay they can’t help me troubleshooting switching phones! Well looks like it’s time to switch carriers!

Ms Janet Hubert was very helpful! She knows each and every device and she explained my new device very well and I am very satisfied with Janet customer service skills due to the fact my last experience with Verizon was horrible and I am satisfied and enjoying my new device! Thanks Janet!

I had to pick a star unfortunately. Just left from there. The gentleman who helped us was absolutely awful. He wouldnt let me explain my questions or offer any suggestions for helping with a freaking $350 bill every month. He talked over me every single time I tried to tell him something. If I talked a little more loud trying to get my point across, he got even louder to talk over me. Customer service at its worst! One of my biggest pet peeves is customer service that act like they dont care! I pay Verizon $3,600 a year and that is what helps pay their salary! There is a lady by the name of Janet that works there that Ive known for a long time and she is great! Other than that, AWFUL! Looking forward to the day that I can pay these phones off and get the heck out of Verizon!

Loved the way they make you feel so welcomedWhen you’re thereThey give you total attention throughout the whole processDaryl was was hands down awesome !They are lucky to have a representative like him

Honestly the WORST Verizon branch. “Verizon Bob” was so disrespectful towards my grandmother and was trying to make suggestions on a phone HE messed up of my sisters. Previously he had erased all of my sisters information on her phone making her have to go to Apple TWICE to try and fix it. Her phone was sent to Apple and they could not fix it due to what he had done. When she went back to Verizon to tell them about the issue he repeatedly told my grandmother it wasn’t his doing and not his problem, waving his hand in her face to make her be quiet and suggesting things that wouldn’t work. Corporate had to get involved just so that my sister can get a new phone. I will NEVER go to this branch again. As a person who works in Customer service, this is beyond disrespectful.

I would have liked absolutely nothing about it had it not been for Cellular Sales specialist Jorge Garcia. That man singlehandedly saved 2 longtime, pays-on-time-and-in-full account holders! He tenaciously kept (patiently and politely) after the corporate Verizon people until finally, AFTER FOUR STRAIGHT HOURS, he was able to get them to do right by us. He never raised his voice, he never got flustered, and I genuinely believe that it never occurred to him to give up. THANK YOU JORGE!

Bob was excellent. He was friendly and knew what he was doing. I really liked working with him. He has a great personality.He gave me his number in case I had any questions. He was great! Thanks Bob

Great help but very busy so prepare to wait

Ms. Janet was an awesome sales rep. Her advice and device knowledge was impressive! Definitely loved her customer service!

Hi my name is JoMarie Bartlett. we have phones with Verizon for very long time in three separate states. My husband dealt with a lady named Janet Hubert and he told me to come and look for well she wasn’t here so I got a Janet aMaya it was wonderful. she help me and I’m an older lady so she help me to understand. she took time with me and made it very simple. someone I had spent 10 years in the employment industry so I know how hard it is to find good qualified people, but someone did an excellent job In hiring both of these ladies.

Went to Verizon to upgrade my S4. Verizon Bob gave me a great deal on a new LG g7 . His service was. Extraordinary and so helpful, I would highly recommend doing business with.Excellent customer service above and beyond.

Janet was extremely helpful. She was knowledgeable, patient and eager to be sure all of my questions were answered.

They was really helpful n nice love the store thanks Jon thanks Stephen

Verizon Bob wonderful service associate. Was told at corporate store that I had to pay off old phone, but Bob helped work everything out. Great experience!

Wonderful service. Duane did a fantastic job getting us set up with our new phones!

Great service. Go see Verizon bob, hes the best. He made our phone switch so easy. Remember Verizon BOB.

We were helped by Rachel. She assisted with an upgrade and activating a phone. Very nice customer service. I would trust her to go back to.

Great customer service. Janet did an amazing job with helping upgrading to a new phone. One of the best representatives I know

Quick, informed service. Our salesperson was polite and patient. All you could ask for. A painless experience

Finally decided to get a new cell phone, Celluar Sales was crowded. Janet Amaya was the one who assisted me. She was great, explained all the info about the phone & more. Answered all my questions. Made it an enjoyable experience.

My visit was great. Dylan and Bob was very helpful and knowledgeable in representing the product. I would recommend this Verizon Dealer to other people

The salesman was very educated in the differences and phones and features cost and I am very pleased with my decision to buy a Verizon G7 todaymmm

This location really didnt deserve the 1 star that I had to put but anyway.. my experience was very rude! I have a contract phone through Verizon but my wife have a prepaid account through Verizon, I been with them 2 years and my wife have been doing business with them for over 5years. to make a long story short I purchased my wife a $85.00 phone from Walmart for a Christmas gift and was sent to this location to get the phone unlock.. first off every time I go in this location to pay my wife phone bill they say I cant pay it there because it is a prepaid phone but end up I can pay it there, but anyway the guy that was helping us looked at my wife and asked her who bought the phone for her and I told him I purchased it and he told my wife I should of bought her better phone... I feel as if that was very rude and in call for. I have no problem with Verizon service but some of the people in this location can work on their customer service skills a little more. And I am just speaking on my very own experiences in this location.

Janet Hubert is awesome! Very professional, hard working and tells you straight up! Thank you for wonderful service!

Duane Haight, wireless account Manager at the Verizon store at 1104 North Brightleaf Blvd., Smithfield, NC 27577 did an outstanding job for me. He was professional, patient and very knowledgeable. As a loyal Verizon customer, Duane met my phone needs and went above and beyond to make sure I was satisfied with my new purchase. Awesome experience. Thanks. 😀

Great

Nice service good peoples and practical gear. Its not as big as other stores but if your just trying to get things done and go its the perfect place

They definitely want the Sale. I have great respect for the Manager here. Was about to walk out (not upset just not interested). He covered a few extras & made it worth buying here. If you want to avoid traffic in DT Goldsboro, this is a quick in & out Verizon spot. Wait time was not even 3 minutes. They answer all my questions, even repeated ones. I would come here again if need a quick purchase.

Good experience with the sales staff here. I normally only go to the corporate stores but these guys actually had the phone I wanted in stock on black Friday. I was in and out in under thirty minutes and all my questions were answered. The staff here have a personal touch because they are professional sales people and are commission based; not pushy mind you but alot more attentive than a by the hour corporate store employee etc. I was given my sales representatives personal cell number for any issues etc.

They didnt have any of the 3 phones I was look to try out. This place doesnt have many phones to look at and hold. You must ask a salesman if they have the one you like in stock.

I visited Verizon in Smithfield for the first time last week. Immediately upon entering I was not impressed with the greeter, who awkwardly passed me off to another sales associate. Neither sales associate seemed interested in offering me any technical assistance or educating me on any of the phones I inquired about. In my opinion, rudely pointed me in the direction of the iPhones and leaving me alone at the display. I was ready to leave and locate another Verizon that is on my route, HOWEVER Joan swooped in to save the day!!Joan was immediately helpful in asking me about my purchasing points and current phone. She was friendly, helpful, knowledgeable, and steered me in a direction regarding a purchase that best suited my needs. She was not pushy- yet sealed the deal in a respectful and confident manner that left me feeling empowered that I was making an informed purchase. She was thoughtful in the timely set up of the phone and accommodated my time constraints. Joan also sent a follow up text following my visit. I feel confident in recommending Joan at Smithfield Verizon.

Excellent customer service! Got a new phone and a 10 tablet. Had some questions a few days later, called Travis and he got it all figured out for me. Highly recommend this store!

Janet with Verizon is awesome she help me with my two teenagers phone we had a great customer experience everybody needs to go see her

Joan was very helpful and did not rush me as I decided what phone to purchase. Excellent experience.

I came to this store on Sunday around 6:45 or so. Though their website and the hours listed on the building say they are open until 7 the doors were already locked and employees in the parking lot. One employee (Fabrizio) did come back and unlock the door and I told him I was interested in the deal for getting an iPhone 8 with the purchase of an iPhone X and opening a new line. We discussed that the deal ended that day but he told me they were closed even though it wasn’t 7:00 yet. He told me to come back the next day and he would see how he could help me. Had I known (like he did) that I wouldn’t be able to get the same deal since it was ending that day I would have insisted he help me when I was there.I told him I was interested in buying two new iPhones, cases, screen protectors, and accessories for each but he obviously didn’t need or want my business. Because he didn’t want to help me, I have now missed out on the opportunity to get the iPhone 8 and Verizon has missed out on a new line of service.Verizon spends so much money advertising to get more customers yet their employee turned one away.

It was most pleasant. Our rep missy was very knowledgeable and eager to assist everyone on a timely basis. Missy is a jewel when it comes to knowledge and professional care.missy is great!

Dillon was exceptionally easy and friendly to help me, He really knew his business, and informative guiding me to my best choices and making the experience positive and productive, thank you so much!!!!

Awesome customer service and great signal i get signal when nobody else does most of the time

I worked with Brock yesterday in the Smithfield store and he was great. We had a issue with a damaged phone and he gave us all of our options that Verizon could offer. We will be back to see him when we have any questions.

Tried to charge me 35 dollars to transfer pictures money hungry business