I appreciate Waterbury because they were able to work me into their schedule the same day. Jim 5 was outstanding. Although my leaky garbage disposal wouldn’t leak right away, he looked and looked until the problem was found. He was really nice, and VERY friendly. He also helped me with a slow drain and showed me how to get hair out of the drain in the future. He also checked my water heater. Jim 5 absolutely went above and beyond what was expected. Thank you, Jim and Waterbury!

Tim installed two new water heaters in my home. He was very efficient and completed the job in a timely manner. I am very happy with the results. I had a question about my in-floor heating system and Tim asked Bob to stop over. Bob was very courtesy and was helpful in answering all my questions. I would highly recommend Waterbury for any future projects.

Waterbury has been consistently stellar. I have had techs come out for electrical and heating issues and every time they have been prompt, professional, and personable. They are now my go to company for these issues. Also Ryan has been sent out multiple times and has been amazing highly recommend.

Tim installed a new water heater and made sure we knew that there was still a warranty on it and saved us a bunch of money! Also started dealing with my husband then with my oldest son till I got home! Very nice he explained what was going on and explained to me about the warranty and that I would need the receipt to use the warranty. I had a copy of the original receipt by the time he was done and was able to use the warranty! Thank you also for being so easy to work with!

Over the last few years my air conditioning unit needed to be recharged each year. Waterbury kept it running well for those years . It just got to the point where it would not keep the Home cool anymore. They suggested replacing the air-conditioning portion as the furnace was still in good shape. They put in a very high-quality Lenox unit which works fantastic. I paid $4000 instead of 8000+ dollars by replacing only the AC. I appreciate their honesty and good advice. I will certainly use Waterbury for any of my other plumbing heating or air conditioning or even electrical needs which I have in the past and they’ve always been outstanding. I have even had them put in a home theater system electrical portion which they did a Great job.

Jim was a very good plumber. He found the problem quickly and knew the best way to repair it. He was also very knowledgeable and friendly! We are very thankful Waterbury was able to handle our leaking pipe within 24 hours of our phone call!

We had just moved into a historic home, when we were shocked to find our hot water running gray! We also had some questionable water pressure and drains. Jim from Waterbury came out the next day, helped us drain our water heater to clear the issue, cleared buildup from our shower head, and checked every faucet. He was willing to train me in how to empty the water heater ourselves, to save us the plumber time/money but it was worth a professional. And the bill was very fair! You can trust Waterbury to be prompt, thorough, and value-conscious.

Ryan came out this morning to replace an outdoor outlet and install a new one. He called when he was on the way and was on time. I showed him what needed to be done and he worked quickly. He was very friendly, and asked for a broom to clean up the minimal mess when he was done. It was not necessary but much appreciated. Would definitely recommend!

We just moved here from CA and have had some issues the house. Jim went above and beyond in checking out the house and making suggestions to use for what we need to get done before winter hits. Being brand new to the state, we found this to be very thoughtful. We will continue to use Waterbury for all our home needs.

After my experience, Waterbury will be the only place I call for my plumbing and heating issues. Our water heater went out and I called them first thing in the morning. They were able to give me a quote over the phone and a tech was at our home within an hour. Tim was our service tech and he was extremely friendly and professional. He made sure to take all the precautions to ensure that everything he touched or came into contact with was just as good or better than when he arrived. He made sure to explain what work he did and everything we needed to know with the new water heater. Again, I couldn’t be happier that I used this company.

Was very prompt in getting out to our house on the 4th of July Weekend. Was very hot out and our air conditioner went down. Was able to get the part and have it up and running in about an hour. Was very professional and courteous. Would highly recommend Waterbury Heating and Cooling.

I recently had Waterbury do a full HVAC install at my home. The previous furnace/AC were original with the house and needed a replacement. After getting our needs assessed with a consultation, we were scheduled for the setup. Shiloh and his crew came through and got everything replaced/installed. They were very professional and clean throughout the entire process. The end result is a fresh furnace and AC. They did a great job!

Trustworthy and sensible.My plumber fixed only that which was needed. No extra charges.In addition also pointed out some potential issues which were hidden.

The service side is awesome! Unfortunately the sales side NEEDS work… I got a quote and had some questions. The salesman was good at getting back but raised more red flags. I’ve never heard of a HVAC company not reclaiming R22 since they don’t make it anymore. I would think it’s cheaper to reclaim it vs buy a recycled. Which they just charged me $200/ a pound. So I was assuming I would get a Freon credit because the new unit would be a cheaper refrigerant. But the reason that turned me away, was if I wasn’t getting a Lennox. Then it’s cheap and they wouldn’t help. Even though I didn’t say cheapest, I was looking at something else because it’s a starter house. I don’t need the best, I wanted a mid grade but the salesman said he wouldn’t help. Sad

Waterbury was exceptional to work with. They resolved a major heating & cooling issue for our two story home.

Tim was amazing. He explained What he planned to do and made sure I was okay with his approach... Then he completed the install and went over all the different pieces that they installed and how to use them. He went over at the warranty and also gave me a tip to run my washing machine with no clothes in it to ensure theres no residue in the pipes. He was fantastic!

As a new customer, I had two professionals from Waterbury over for service. One for plumbing and one for HVAC. Jim 5 for plumbing to repair a gas pipe leak. Kelly on the HVAC. Both were extremely helpful, friendly, professional and efficient. I felt very comfortable at the end of the appointment and happy that everything was fixed. Jim and Kelly both did a fantastic job and I will definitely use Waterbury again in the future!

Waterbury did a great job for us, in a timely manner, installing a new heat pump, furnace, thermostat, ductless mini split, and tankless water heater, in 3 separate installs. Very happy with the product and Waterbury.

Checked outlets on deck and bathroom. Tripped GFCI in bathroom. Ryan was very thorough in determining why our outlets weren’t working. We have always been happy with the services from Waterbury.

Ive used Waterbury twice now. Once for a furnace issue and once for a plumbing issue. Both times the service technicians were prompt in arriving, courteous of me and my home and able to fix my issues the same day. Would recommend!

Grady did a great job with the service visit for my boiler. It wasnt having trouble, but I called to have a service appointment to understand what I needed to know about maintenance for it. He replaced the old thermocouple, cleaned the whole thing up, and explained to me what I need to know to maintain it or what would indicate an issue. I am mich more comfortable knowing all is well, and that I can call Waterbury to help me out if it ever is not. Thank you, Grady!

Jim from Waterbury was extremely helpful in assessing the problem with our water heater and walking me through how to make the best choice for our new one. He was efficient with his time while waiting for the new water heater to arrive at my home and explained new features with our new water heater as well as some best practices. Thanks, Jim!

Got my AC installed super fast! Great service

Tim was our technician who installed a new water heater. Tim called us prior to arrival to make sure we were home. Removal of old water heater and installation of new one was completed in about two hours. Tim was very competent, tidy, and informative during the process. Tim conducted himself in a very professional and friendly manner. We would highly recommend Tim to others in need of similar services.

Jim 5 was very pleasant and did a fine job replacing our thermal expansion tank. Was very accommodating. Would use again.

Tim did a great job going over what our options were with all the fixes we did and getting a new water heater. He put a lot of effort into looking at the manual to see what the warranty was for this water heater. He really did his research. I appreciate the time and the effort he put in.

Jim5 was very professional, courteous, and friendly. He did his job efficiently and left his work area clean. I would definitely call on Waterbury again!

Always perfect service. The best guys to call, HVAC, plumbing, or electric.

Very nice, and knew the problem and fixed quickly, will call again

I would highly recommend going through Waterbury. Jason was helpful, articulate about his work, and very friendly. Their staff made me feel great about being able to ask questions, explaining what work they recommend and why, and they have fair pricing.

Great Experience! I received a call from a request I made the previous evening right away in the morning. A technician came later that day! Keilen(I think thats how you spell it) Arrived on time, he worked through getting our AC up and running again. Thank you for a great experience! I highly recommend based on my experience today.

Great fast service and solution. We needed an electrical outlet installed and others talked about how many hours it would take to solve the problem. Ryan looked at it, said how about doing it this way and shortly there after was done! In the past we have used Waterbury for a hot water heater problem, HVAC improvements, duct cleaning and now electrical. Always great work and fast, highly recommended!

Tim was great. Very professional, and a great sense of humor.Waterbury was able to send him out within an hour of me calling for service.

I called Waterbury as I had a leak in a water pipe, and my water meter dial was spinning. Jim came out, shut off the water for the night, and then Mark came out to assess the situation and sent Jim out to bypass the problem the least invasive way they could. I am thankful that Waterbury, once again, came through and resolved the situation. My sincere thanks to Jim, Mark, and Jims apprentice, Tim, for a job well done!

Fast response, honest work great service.DMC Waterjet thanks you!

Service was great! Tim was friendly, knowledgeable, and worked quickly! Highly recommend Waterbury!

Paul S installed a new furnace and thermostat and was very personable and professional. He showed me how to use what I needed to know how to use on the new furnace and thermostat. Thanks for doing a great job.

Kelly came out and fixed our blower motor that had went out. Also got rid of a transformer that was smoking and would probably have started a fire. He was prompt and straight to the point. He knew what he was doing and wasnt afraid to say what needs to be done. He also noticed the ac was low on freon and gave some helpful advise on getting more airflow to it. Overall I appreciate how thorough Kelly was and the fact that he was willing to go beyond what was expected even as it passed 5pm.

I am a property manager in Sioux Falls and have worked with several vendors in town. None have compared to the level of service and responsiveness weve experienced with Waterbury. Its very rare to find a vendor that can provide service that satisfies the needs of the property manager, tenant, and the owner. Holly, Gwen, and Taylor are fabulous to work with on the admin side of things. Ive had an exceptional experience working with Nate, an HVAC technician. Cant say enough about this company.

Waterbury Heating just installed a garage heater. They were prices were greatttttttt.Sorry i was making fun of crazy Joe. Service was 5 star !Employees were 5 star!If need a garage heater installed call them.Mike

Fast and professionalThey had an inspector on call and wrapped the hole jobIn 4 hours for an install of a garage modine hotdogFurnaceWell done

Ryan has amazing customer service skills. He arrived at my home before I did and he waited for me to get there to do the job. He is great at his job.

Waterbury is my go-to and Ryan is awesome! Not only did he make a great suggestion for my electrical work, he made sure that it would handle what it was intended for before leaving. And by the way Ryan, smoking that mac and cheese was an excellent suggestion and was a hit at the dinner table! Thank you Waterbury and especially Ryan W.

Very pleased with the job John did for us. He answered my questions and went about his job I. A timely manner. Will use Waterbury again next time!!!

Waterbury provided plumbing (Tim) and electrical (Ryan W) service to replace my disposal and update the unfortunate diy electrical work (per my request), done before we moved in, so the disposal operates safely. Both were very polite, very professional, and very efficient. Both get bonus points for being cool with my crazy dog :)

Cant say enough wonderful things about Waterbury! Quick, professional, and reasonably priced! We had an outside faucet that had water damage b/c of some water left in it this winter. It froze and (of course) burst, leaving us with a non functioning faucet. I called them up, Tim came out and evaluated the situation, had to order a part, was back to fix it ASAP and we have a functioning outdoor faucet again! Waterbury is the best in town, and Tim deserves a raise! Highly recommended!

Top notch installation and service. Walked me through all aspects of the installation and use. From Gary in sales to Paul with the installation both were very professional. Highly recommended!

Waterbury and Ryan W. were awesome. Came quickly, diagnosed the problem, provided some helpful tips on other electrical topics, ordered the necessary part and headed out, all within an hour. Thats why Ive used Waterbury for 10+ years now. :)

Outstanding workmanship and customer service

They were very attentive to my needs and called me the day after I submitted an online request form. They arrived before expected and were able to find us a part for our bathroom faucet even though they dont make the parts anymore. We really appreciate that we are able to continue using this faucet until we are ready to have a new one installed. We will definitely contact you when we are ready to install a new faucet!

Awesome service! Ryan very friendly, courteous, timely and did a great job! Have always had great service with Waterbury Heating & Cooling!! Thank you!!

I called Waterbury for an issue I was having with water flow in the house and outside faucets. Tim called me back the same day, practically right away, and after talking things through he helped diagnose the likely problem over the phone. He showed up shortly there after (along w/ a city employee to help shut down water outside the home) and promptly replaced an old shutoff gate valve that had corroded and had a bunch of rocks stuck in it from construction done last fall. I was very impressed w/ the responsiveness and caring professionalism Tim and the person who first answered my call. I highly recommend!

Tim was very helpful, honest and professional. On time and was very responsive with communication. Will use again.

Everyone we dealt with was friendly and professional. The folks who did the installation were outstanding in knowledge of work done.

We highly recommend Waterbury. We recently purchased a new water heater and furnace and air conditioner from them. Every representative who came to our house was efficient, highly competent, and friendly. We felt that the price for each was fair, and the products were good. They made sure that we understood how to run the systems.

Ryan installed electrical service to a new hot tub. Service was prompt, very efficient, and very professional.

If you live in tea you have a 28 dollar charge for them to come out which is more than 2 dollars a mile for a trip charge so might want to ask if they charge milage to drive across town

Troy instated a new kitchen faucet. We are extremely pleased with his work and the final product. We had another project Troy looked at and gave us good advice on what to do. We enjoyed talking to Troy and everything was cleaned up. We would definitely request him for any further projects. Thanks Troy!

We lost heat and a young man came out to fix our furnace. He was awesome. Very polite and very informative. Will 100 percent use Waterbury again!!! I think his name was Tony or Troy. Big kudos to him.

Paul did an excellent job installing our ac unit, he was nice and respected how he did the work in the house and outside, I have a dog he took the time to get to know him, excellent job, Highly Recommend.

Waterbury technicians seem to do a thorough and complete job when they come out. They explain things without being condescending, and I was offered a value plan which saves money and has them call me for seasonal checkups instead of me having to call and wait for weeks.

I have mixed feelings about Waterbury. Theyve done my heating/ac work for the past 8 years coming out every year to do routine maintenance on our aging furnace. Sometimes you get a very knowledgeable person who does things right and sometimes you dont.Twice now Ive had to call them back to resolve an issue they didnt resolve the first time.

Great service and advice.

Bob is the man! Super nice, informative and prompt. Waterbury has my business hands down.

Kelly was out today for my furnace check, he had a trainee with him! They were amazing, very thorough, professional, friendly, explained things in terms I could understand. Gave me options and were honest when making recommendations! Signed up for their service plan and will have them back out again in the spring! Thanks Waterbury for getting me in quickly and your excellent customer service! Highly recommend you guys!

Great work was done in a timely fashion, was early for the appointment which was great. Not waiting between a huge window for them to show up. Very personable, professional, and knowledgeable!

The gentleman who came and fixed my water heater was not only professional friendly but also helpful. he helped teach me a few things as far as standard maintenance for water heater to help it last longer. I would definitely recommend them in the future.

Very responsive, Tim was great! Polite and respectful. Got the job done the day we called in.

Our water heater went out over the weekend and Troy F fixed it and explained it may not last much longer. I discussed with husband and decided due to the great service and care Troy gave us we would replace the unit. Troy was here Monday morning by 8:30 and a new larger unit was installed. Very happy with Waterbury services.

Troy Fitz from Waterbury Heating & Cooling came out today to change out my main water valve & to replace my hot water heater. He was very friendly & knowledgeable & completed the entire job in less than 2 hours. He also took the time to show me how to troubleshoot my new hot water heater & how to turn off my main water valve with the new lever. I have used this company before & have always been impressed with their service. I highly recommend Waterbury if you are in need of plumbing, heating, or cooling services!

Troy F of Waterbury recently assisted with the removal and replacement of older for the newer ADA/more efficient toilets in our home. Troy did the job in a very careful, professional and courteous manner. The job was done on schedule, with our situation in mind and with attention to quality control and to clean up. I certainly recommend Troy F of Waterbury.Pete H

Bad follow through

I call Waterbury every time I have an issue with plumbing, HVAC, or electric work and have always been appreciative of their work. We had Paul come install new HVAC units and he did a fantastic job. He was professional, explained things to me, and even changed a light bulb for us! Ill continue using Waterbury, but hopefully they dont need to be called as often with the new HVAC system!

Waterbury has super responsive service and always willing to go the extra mile!! They are friendly, courteous and fabulous all the way around!!

Very efficient and friendly

Very disappointing. The communication between their HVAC technicians and their scheduling department is non-existant.Ive been calling since Saturday, asking for a repair and they said to talk to their technician. I called their technician and he told me to talk to the company on the day of the repair.I called on the day of the repair, and now they dont have any openings and want to wait until after hours to charge me an ungodly fee.

Our HVAC installer did a great job. He made sure to have the AC going before he left after the first day of work, (a 2 day job).My only complaint was the lack of floor protection and shoe covers when performing work indoors. Plenty of debris tracked through the house, but he did do a great job cleaning up around the furnace area indoors when the job was complete.Also, the guy delivering the new equipment was very kind but not especially careful about bumping into the walls with the equipment.

Tim was prompt and knowledgeable saw the problem and explained what needed to be done to correct it. Was careful not to leave a mess, fixed the problem . I use Waterbury often, they were not my main go to business but with there promptness and willing to work with my schedule will definately change to Waterbury.

If I could put 0 stars I would but that isn’t an option. My furnace went out yesterday morning. Kelly from Waterbury was the technician that came to assess the issue the. I have an old furnace but has been working great all winter. He told me the motor in the furnace is broken and that they don’t make this motor anymore. The only options he left me with were to buy a similar motor for $500 (with no gaurentee it would fix the issue) or buy a completely new furnace for 3 grand. Come to find out they do still make the motor and it was an easy and cheap fix by someone else ($200). While Kelly was profession, I feel as though I was professionally taken advantage of. I am young and this is my first house and my knowledge about furnace’s is minimal but there were many red flags. If this company is comfortable with trying to take advantage of a young women in crisis I believe that depletes all moral and ethical value of this company. I highly recommend never using their services.

I needed my water heater replaced. Tim was very informative, professional, and very considerate of my home. It was an efficient install and he made sure that all of my questions were answered. I would use them again and also recommend them to family and friends.

Please, dont waste your time going anywhere else. Ive been dumping money with another company. It took them telling me that we HAD to get a new furnace immediately and then to hear their insane price, which was about the cost of a brand new car, to get other opinions. Were heard about waterbury from a friend and gave them a call. Gary was amazing. Very nice and very courteous. Not only were their prices of new equipment a quarter of the other company, but Gary let me know we didnt need new anything just a few parts and a service. We were ready to dump well over $10k on a new system, but he was honest and informative, literally saving us thousands of dollars. Thank you so much Waterbury! We wont go anywhere else again.

Seth check out AC system and installed a new thermostat.Jim replaced a kitchen waste drain pipe in our furnace room that had cracked. Thoroughly checked to make sure there were no more leaks and tightened faucets.Both guys were very professional and completed their jobs in a timely manner. Reasonable charges for both jobs.

Waterbury Heating & Cooling is the best company, I wouldnt choose any other company! I have always had exceptional service from their technicians. Huge thanks to Kelly C for his great service. Kelly was so helpful, and took his time and did not leave until the problem was fixed. It has been several days and we still have not had any problems with our air conditioner. Two thumbs up for you Kelly! Thanks again!

Waterbury has taken care of me multiple times. Have had different people out each time, and still received great customer service. This last time I had plumbing issue and Troy F. took great care of me and was very efficient and friendly. Would recommend Waterbury to anyone in the Sioux Falls area.

Very happy with the professionalism and service we received from Waterbury in the purchasing and installation of our new furnace. Chad was very knowledgeable and efficient. He made sure we understood how to run our new thermostat and furnace before he left. I would definitely recommend Waterbury

Good but spendy

Troy is polite and thorough, cleans up when the work is completed, and always on time. He completes his work quickly and will explain in detail what was completed.I couldnt be happier with the service received from Waterbury. I recommend them to anyone looking for good service from a reliable provider.

Waterbury has been especially helpful and professional at every turn. Paul did a fantastic job and we love our new AC!!

I had consulted multiple plumbing companies for the issue that I needed help with. Troy from Waterbury was very personable prompt and had a clean work site. The other plumbing companies wanted two and a half times more money to complete the job. If you need some Plumbing done I recommend Waterbury especially Troy f.

To start with Gary Black was great to work with. He was very knowledgeable on the products and worked with us to find the best solution. Chad and Paul did a great job installing and setting up the system. They were there on time and did very clean work. System has been running great.

Waterbury installed a New Furnace, A/C Unit, and Water Heater. Very Fast and clean service. I highly recommend them.

Troy called when he was on his way and arrived promptly. I was having a hot water heater installed and he not only put drop cloths on the floor, he also wore items on his shoes to protect my carpet. He informed me what the process would be and did it very quickly. He also took time to look at my water softener and adjusted that for better performance. All old parts were removed. Troy was very friendly and took the time to not only explain the water heater settings but also to answer my questions. Great job Waterbury for having Troy on your team!!

Tim was courteous and friendly, quick and clean. He explained everything he was going to do beforehand and discussed anything that would have an extra charge so that there were no surprises. Would definitely recommend and use again.

WOW! I will NEVER go to any company ever again after going through Waterbury. Absolutely great job. My service guy was named Tim and he was outstanding. Right away when he came to my house, I knew this was the real deal. He wasnt just there to do his job. He came to make sure everything was perfectly installed and working correctly for me.Whole company was awesome. From the setup with the receptionist, to Tim coming out on time, to the job getting done perfectly.Highly recommend this company!!!They have my business forever!!!

Tom was very professional, kind, and cared about my home like it was his. He told me exactly what to expect and even have me advise on some things that may improve my homes efficiency and May prevent other future home damage. He was very efficient and cleaned up after himself with well. Thanks for the quick fix and your professionalism Tim!

Great service! Ryan the electrician is the best! Heat up and running in less than 20 minutes!

We recently moved to Sioux Falls. Kelly serviced our air conditioner and also did a complete walk-through to evaluate all our heating and cooling (and plumbing) equipment in our house. He was honest and straight-forward in explaining the condition of everything along with providing recommendations and maintenance tips. He took the time to answer all my questions. Kellys professionalism and customer service has made me a Waterbury customer. I have scheduled a Waterbury plumber to complete some work for us. I will post more feedback after that visit.

Had a leaking pipe in my basement and they were able to come over within 2 hours. Got it all fixed up in no time.

One stop shop and they were all good! I had them for electrical, plumbing and HVAC. All of the workers were very professional and knowledgeable of their job. I appreciate their hard work, cleanliness at the site and great workers. The office staff are also very helpful! Thanks Waterbury!

Troy came out on a Saturday for frozen pipes only to end up resetting a toilet. He advised he would be here in 20 minutes which was greatly appreciated. Troy cleaned up as he did the repair and was very courteous and friendly. Thanks!