I will only recommend Servpro to anyone who wants to have more stress and personal belonging damaged or lost... we had a fire mid February. We had a previous contractor on the job that worked 2 weeks before Servpro started. The entire time working with Servpro was a nightmare. They damaged our new bed set and blamed us for is stating it was that way before, they damaged our TV stand, broke the glass to my hutch. I had a limited edition pair of shoes they up and misplaced. We had security cameras up in our home that they would turn either towards the celings, floor, or simply cover up as they worked. We tried to be as patient as possible with dates changing several times, getting no answers in general, and the disrespect given to us by their employees. When they tell you stuff isdamaged due to soot, please do not believe them we lost so much of our items due to their carelessness. Once we fired them the disrespect increased for sure and we reached out to the companies they worked with for our flooring, countertops, and cupboards it was brought to our attention that the reason they took so long to get the material was due to Servpro specifically Jeff Glaza not responding to the subcontractors for weeks. We took this into our own hands and our 3rd and final contractor, we got flooring same day cupboards from the same company literally the next day (Servpro ordered the cupboards incorrectly), and the countertops within the week. All the stress and loss of time within the 4-5 months dealing with Servpro was them trying to get paid as much as they could driving the hour only to work an hour, blaming everyone but themselves, taking advantage of us, it was all unnecessary. The last thing you need after an event such as a fire is a company only seeking money. Our final contractor completed the job within a 2 month period with no issue. My husband and I are still noticing items they have either damaged or misplaced. I will NEVER recommend such a terrible company that feeds on people already down on their luck.. Ive added some photos of the damages they have caused.

My circumstance was unique. Servpro was already on-site because they were cleaning up damage from a flash flood that caused damage to our building the month prior. This team is passionate and professional. if they didnt react the way they did, I would have had a lot more damage and personal items lost when a water pipe burst two stories above my apartment and flooded it. Thanks to them, my apartment was dried in three days and I only lost a couple of things instead of my entire bedroom and kitchen. What a great team!!

Following a water damage claim we fully intended to use them for the build back. We had the insurance adjusters estimate on the claim and requested their price. This branch refused to share a quote or a price and asked that we sign a document awarding them the work before knowing the price. They absolutely refused to share their price before we awarded them with the work. Obviously, we took our business elsewhere.

The part of the company that does the belongings didnt have an issue with them but the contrsution part of the business took forever they claim they took the job in April instead the company itself took the job in mid March. Be prepared for nobody to show up for a whole week or longer and having to call these guys out on excuses. Not to mention the rudeness even asking a single question to them can lead to paragraphed messages 3 or 4 at a time with talking back. Youre also left in the dark about decision-making. Needless to say they were fired. If I could give 0 stars I wouldnt even hesitate to do so! Do NOT and I repeat NOT use these guys they will take their time and will not consider you and your needs and wants at all.

The professionals came on Easter Saturday to start our clean up from a broken water pipe! Did a great job, moved many items and had fans going everywhere!! They came every day (even Easter) for 6 days! Very good workers.. hopefully, we won’t need them again, but if we do, you can bet we will call ServPro!!

ServPro of Sooland has been very easy to work with and have very Professional on what they offer the Pump & Pantrys. I would recommend them to any one that asks!

I can not express enough the great level of professionalism, promptness and expertise that Tanner and Dalton provided in our time of crisis. They worked straight through each day to clean up a disaster and made a terrible situation much more manageable. We also had the pleasure of meeting Jason and Zach when they came to inspect the clean up process. I highly recommend the team at Servpro and will always use them for any future needs. Thank you Servpro you have a great team working for you!

SERVPRO has really stepped up in Sioux City as a go to for restoration services. This veteran owned business goes above and beyond for the customer. We had our upstairs bathroom flood and they were on it within the hour with their team of professionals got it dried properly within a few days. Highly recommend!

When you call Servpro to deal with water damage you know they will do whatever is necessary to extract the water efficiently before mold grows or other problems arise. They know what they are doing and have the right equipment and knowledge to dry up your house . I would recommend them (and I do all the time ) to anyone who has water or fire damage . Their slogan “like it never happened “ says it all !

They came to clean my place of business and it was very good

Very responsive....did excellent work. Jeremy made sure everything was done to our satisfaction with continual follow up. Scott who did all the drywall, mudding and painting was awsome.

Terrible service! Please consider other options when needing disaster repair. When our garage flooded as a result of a busted water pipe at the very beginning of this year, I was devastated as most of my inventory for my business became water damaged and unsellable and many of our familys personal items were destroyed. Abby with Servpro stated they would make it just like it was before it was flooded. They promised many things including washing the clothes that were damaged, getting the rugs cleaned, photographing the damaged items, repairing the wall and floor, making a list of all expenses incurred to submit to our insurance, and helping us move the damaged items out. I am disabled so it was a relief that someone was going to take care of everything for us. It started off okay but right away I was a bit concerned. They ripped up the wall to get to the pipe and pulled up the flooring but afterwards they left insulation, torn wall paper, drywall, adhesive and the rubber flooring strips everywhere. They brought driers to draw the moisture out, but they were very loud and we were unable to keep our child at home because she could not sleep. We stated we wanted them gone as soon as possible after they did their job in a few days but, when they were supposed to pick them up, on multiple occassions they scheduled a time, so my husband stayed home from work...then they kept making excuses that they were too busy to come get them. Before they even picked up the driers they had filed a $2700 claim with our insurance and after they picked them up, became very difficult to get ahold of. They would not answer their phones or return messages, but they kept sending bills. My husband stopped by to ask them when they were actually going to finish the work and when he finally got in touch with Abby he was told someone would get in touch with him in just a few days. It took 3 months for the workers to come out and just patch the wall that they had ripped up and after their servicemen came out, they still left all the debris. We kept attempting to contact someone at the office to at least send someone to help us fix the floor and catalogue the items and they would not respond. Week after week my husband and I left messages and stopped by their office and no one was ever available. The one time they called back, I was at work and unable to discuss anything with them. I asked that they contact my husband and they never did. The very beginning of August we got a letter from their lawyer stating we needed to pay them in full in less than 2 weeks for $3100. This experience has been incredibly frustrating and disappointing. I would strongly recommend that anyone in need of disaster repair looks elsewhere. These people do NOT have your best interests at heart and will only harass you for money. We are still left with a garage in shambles and no easy way to file a claim for all the losses we incurred. Needless to say, we will never recommend or do business with these people again.*Edit* Look at all the positive 5 star reviews for this place.#1 Matt Marchese - Owner#2 Only has 1 review made: unknown connection to ServPro, but posted 10 months ago, right when owner published his 5 star review.#3 Brooke Fritchen - General Manager (also posted 10 months ago)#4 Paige Bennett - Project Coordinator/Commercial Marketing Rep#5 Abby Thomsen - Assistant Project Manager#6 Travis Diener - Assistant Project Manager#7 Only has 2 reviews made: Servpro of Sooland and SERVPRO of Spencer & Iowa Great Lakes (both 5 stars with no comments).#9 Kelly Diener - obviously related to Travis Diener (see above).So, out of the 10 reviews for this place:5 are confirmed employees, 1 is a relative to an employee, 2 appear to be planted reviews (suspected relatives of employees or from affiliate ServPro locations) and 1 is from what appears to be a customer. Added to my 1 star review and being generous in allowing the 2 obviously planted 5 star reviews to stand, this company should have a 2.5 star rating AT BEST. Do not trust them.

I used Servpro for mold that I had in my basement. They were fast to arrive and cleaned all the mold, they even had an outside Environmental hi genesis to give us a clean Bill of health... thanks Servpro !!!

I reached out right away for Covid 19 sanitation and they came that same day! We worked closely with Jeremy McLaughlin....he was great! Awesome company!

Hired them to deep clean our restrooms, they were very punctual and professional... and they completed the job on budget. Jeremy is a great guy and I would work with him again!

The team was very professional and came out fast.

Its a great place to work for ServPro Company is family origin

Top quality professionals from start to finish. Kind, courteous and thorough. ServPro teams went above and beyond the initial job requirements to ensure our home was safe and basement was cleaned and restored to, almost better than, original. We highly recommend ServPro Sooland for cleaning/restoration needs! Thank you!

This business is Veteran owned. The owners are amazing, down to Earth, hard working individuals. They get the job done with perfection and you can be assured you will get the best of the best when using Servpro. Highly recommended.

The manager Jok is kind and intellectual. He knows the business.

Awesome company to work with! They are very professional and do a high quality job. Every job they have done for us has turned out great!

Matthew and his team were polite and helpful. My entire first floor of the office building I rent was damaged by a water leak and Servpro of Sooland was responsive and cost effective. Would recommend this team to anyone

We had a great experience with ServPro of Sooland. They arrived to our home and began clean up water within an hour of contacting them. They impressed us with how efficiently their team conducted business.

Fast, trustworthy, knowledgable, and professional! ServPro staff are courteous, professional, and quick to respond (staff is on call 24/7!). I am not sure why there are negative reviews for these guys because they exceeded my expectations. I would highly recommend them if you (unfortunately) need any fire, water, cleanup, or restoration services.

During a terrible situation I couldn’t have asked for a better crew to help me. Matt and the folks over at Servpro made things so much easier on me. I hope I never need them again but at least I know they are there if something ever happens. Keep up the good work!

I had my basement flood due to my water heater, I called my insurance company who referred my to Serve Pro my insurance company didnt have a whole lot about the company. In a panic a called them to explain my situation the first thing they told me was dont worry we will take care of everything Serve pro was true to thier word they were at my house within the hour and even helped me with the insurance appraiser that was trying to get out if pay for thing! Not only would I call them in another panic situation I would recommend them to anyone thats needs a great company to help when disaster happenThanks for all you help!!!

They did an amazing job with the clean up in my parents basement!! Completely flooded and they were very quick to get out to their house and very attentive to the furniture and carpet in the family room!!

Amazing team!! Very professional, trustworthy and it’s like it never even happened!!! Thanks for all your hard work!!

Family owned and operated and we are proud to serve SiouxLand and surrounding areas! Thanks for the business!

Stop... Dont contact this company.. Remove from your list.. Im saving you a massive headache and so much more.. Call Anyone else... You have been warned...

Great company to deal with.

Woodbury Heights Apartments

Called to request an estimate and consultation. They took my information and was told I would get a call back. Never heard from them.

Nice staff

Untrustworthy.

Helpful and friendly staff!!!!!

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