user
Ron Tirapelli Ford, Inc.
4355 W Jefferson St, Shorewood, IL 60404, United States
Appearance
Ron Tirapelli Ford, Inc.

Comments
Sh
Review №1

Great, friendly environment! Edgar was my sales guy and he was very helpful, polite, and knowledgeable. I am thrilled with my new Bronco Sport!

Da
Review №2

From the moment I began an online discussion with internet sales manager, Jessica, to being greeted in the parking lot by Garrett, it felt like I was going to be taken care of in exploring my purchase options. When it became apparent I was ready to make a final decision and purchase my truck, I received congratulatory greeting from the GM, Cen, and the owner himself. Financing discussions with Michael went well and for that reason 5 stars is well deserved. I recommend anyone to work with the team at Tirapelli Ford.

Jo
Review №3

Recently purchased a new vehicle from RT and was happy with the experience. I have bought several vehicles here and will continue to go back when I am in the market to buy a new car. Jason Bono was my sales associate and I really appreciated talking with someone who was knowledgeable about the cars they are selling as a lot of sales associates are just polished sales people without a clue regarding the cars they are selling. He is easy to chat with, non pushy and I would highly recommend seeking him out if you are going there to look for a new or used vehicle. The Business Manager Michael Castro was also really enjoyable to work with. He is very personable, easy to deal with and got me the financing I was looking for.

ke
Review №4

Took a 2010 Ford fusion hybrid in for a failed emissions and ABS and brake light on.Honestly took the car here because they are close and with electronics these days, figured it was a safer bet.Boy was I wrong. $895 later, they fixed emission issue and proceeded to tell me the car needed $2,500.00 worth of brake repairs.Didnt seem right.Took to a close friend, fixed all the lights brakes work perfect now.Cost was just about $400 dollars.Be careful and if you can get a second opinion.These guys just looking to book hours to pad their pockets.

To
Review №5

Great place to buy a car this is the third car purchased from them. My salesman Jason was Anazing really knows his stuff. I recommend you see him if you want a honest stress free experience.

Mi
Review №6

This has to be the best experience Ive ever had purchasing a vehicle Ive been struggling to get a car since selling my car the week before and they worked with me and my credit to get me into this car one of my favorite cars and I would like to leave this review for appreciation to the wonderful people here that helped me get into this car I would like to highlight the finance manager his name was Bob and he bent over backwards to help me I would also like to recommend anybody that wants to talk to a salesperson thats down to earth and knows how to make a joke Sharon is a wonderful sales lady probably the best Ive ever had I would give all of my people that read this review the highest recommendation to check these people out

JS
Review №7

Sales person was courteous, friendly, professional and not pushy. He was constantly informing us and with us through the whole process. It wasnt necessarily the actual style of vehicle that I wanted in regards to color or features but it was what was available based on what the financing allowed. Will definitely return in two years to trade and hopefully get the one we wanted.

ja
Review №8

What a great place! I drove 40 minutes to buy my car there. I was treated great when I selected my 2020 Ford Fusion. Bob Lippie the finance guy was awesome. He explained everything to me.This was the easiest purchase I have ever had.

wi
Review №9

Terrible customer service. They had a transit connect listed for $26K, but tried to charge me $37K. This is after numerous times of them not returning my emails/calls to buy it.Bought a brand new transit at a different Ford for MUCH less, but came back due to Tirapelli location. Less than 1K miles started having issues with gear shifting and the driver seat. Brought it in, tried killing time in the show room, but the sales manager didn’t want to put down his cell phone to even talk to me, despite having 4 of his 5 sales guys not busy.Service rep told me didn’t know what I was talking about (can write more detail, but character limits in Google Review are low), even though I brought up to him about OBD and OBD2 codes.Took a ride with their transmission tech, but shrugged his shoulders and immediately left when we returned.Was berated about not talking to the transmission tech about my seat issue. Was told they never saw an issue like that and there was nothing they could do for the shifting nor seat. Asked what I could do to fix help demonstrate the issues further and met with more hostility.I dont care how far I have to drive, but will not go to Tirapelli again... debating if I want another Ford for my business. Already reached out to corporate Ford for assistance.

Ka
Review №10

BEWARE!! I will NOT return to this location. I have a 2020 vehicle still under warranty and took it to this dealership to get it looked at. Alex lied to me about what the issue was as well as lied to me saying my vehicle was no longer under warranty. The manager told me that he would follow up with me and never called back. I took my vehicle to another dealership and they were able to fix it with no issues STILL UNDER WARRANTY. Will not be returning.

Pa
Review №11

Never in my life have I run across a used sales manager in retail with such a pompous attitude in my life. Excuse me if I try to get the best deal I can. I guess covid has done a number on customer service. All the guy had to do was counter my offer with something reasonable and I still would have bought the truck. Now it’s principle.

Ch
Review №12

The Service Department was great especially Alex he and Tom Conlin really helped me. They listened and got my truck fixed super fast. Thanks for all your help and care and kindness.

Ca
Review №13

I had been looking for a used F150 and planned on going to see a few different dealers. Thankfully Tirapelli was the first stop, they had an awesome used truck and were very easy to work with. From negotiations to trade in and financing, everything was smooth. Thanks!

Di
Review №14

Stepped foot into the dealership and let me tell you Jason is the nicest guy there. We talk and make small talk which was great, made me feel comfortable wanting to buy a car. 10/10 Test drive a car and love it. I asked him previously if I could leave the car there for a week while I clean out a space for it. Jason said yea ofc GM says no. Thats fine I understand. GM kept trying to pressure me into buying a car though which was not cool at all. Jason and I were just relaxing and getting along with the paper work but just the gm made the experience not good at all. Didnt even end up buying the car, just walked out and they had no follow up within the week. Essentially have alll my info but whatever I guess.

Mi
Review №15

I highly suggest this place. Sharon was wonderful to work with. She was very nice, honest and fair!

De
Review №16

Great place to purchase my first car! I was helped there by Sharon Delong (Sales) and was very helpful in making sure my first car was right for me to help me plan for any future cars I will purchase! Thanks!

Je
Review №17

Just dont like that the used vehicles dont have prices on the windows. Dont know for sure the true prices.

Jo
Review №18

Ive been taking my car to Tirapelli Ford for over 10 years and have received great service every time. Would highly recommend this dealer for any service or new car. The employees are friendly and very good at their work.

LI
Review №19

My experience was awful. They were not professionals at all. I set up an appointment with them, after they Supposedly has the car done, it continues with the issue and when I called again they told is NOT their fault and they can not take care of the BAD service I received and I had to wait a week. Couple hours later I received a call to see how was my service? so I explained to the person, and he was just laughing and do not care about it. Is the worst FORD dealership, I have visit in my whole entire time with FORD cars. Not even one star.

MI
Review №20

I took my car in on a Monday to get the AC worked on and I have called daily to see the status of my car and they have no idea. The service rep said I call you when it’s done. It’s been in the shop for 5 days and I called and could not get a hold of my rep to see when I am gonna get my cat back. This is the aggravating part is the waiting’s down the no communication. Also I was lied to because rep had said that the part that they needed was gonna be in on Wednesday and then he said the part was not in and was waiting for it. I was told a day it’s been a week and still no car.

Je
Review №21

I dont write reviews but I feel I should on this issue I bought a 2016 Ford Escape from this dealership around two years ago. When we test drove we thought it pulled a little left but the sales person just said it might be from the tires being not driven on. Not being car people and just happy to be in a car that wasnt my wife old one we just ignored it. We took it for its first oil change and we let them know that the left break light was out and they wouldnt fix it. and they did a inspection and told us we would need new tires soon. Fast forward a couple months we started hearing grinding in the back and took to a local mechanic turns out we need all new roaters and calipers on the car. No one at ford said anything about that to us are we would of got that service done and turns out we have 1 newer tire on the car and 3 older ones. We dont drive much this last year and a half but come on. Fast Forward to this weekend we are going around looking at houses the car literally turns off on my wife mid turn and wont come back on for like 2 minutes and then happens again about 30 minutes later at a drive thru. We should of done our due diligence but I can say we wont be back.

ma
Review №22

Needed an oil leak fixed and a bunch of electrical issues taken care of on my 2015 focus. They got me in quickly, fixed it all correctly the first time, and the adviser Mike kept me up to date during the whole process. Can’t really ask for anything more than that. They’ve been taking care of my family for over a decade and next time my car breaks I’ll be back.

Ma
Review №23

If I could give six stars, I would. Top notch dealership and gave me top dollar for my trade. I recommend them to everyone I know. I love Tirapelli so much ❤️

Sc
Review №24

Great group of people from the salesman up to financing. Best selection of trucks around. You can trust Tirapelli to take care of you.

Du
Review №25

Advertising for one price and then tell you they want $10,000 finder fee on top of that.

Be
Review №26

UPDATE: R.T. Ford followed through and exceeded my expectations resolving my issue. They are clearly committed to putting their customers first. I look forward to a continued business relationship with R.T. Ford.UPDATE: I was contacted by R.T. Ford and they are taking appropriate action regarding the situation described below. Assuming everything is done as promised, then they have earned my business back. It is not easy to deal with a situation like this. I now believe they are taking appropriate steps to make things right with me. Credit where credit is due.I had a bad experience in the service department. While my Explorer was being service, something of value was stolen out of my vehicle. R.T. Ford is the ONLY place I had been between last seeing this item, and realizing it was missing. No question at all where it disappeared. I spoke with the general manager. All I really wanted was to make him aware, and perhaps get an apology. He said he would follow up, but never did. This is how R.T. Ford cares about its customers. We have purchased 2 Explorers and 1 F350 from R.T. Ford. But that is the last they will ever see of us. Very disappointed in the lack of follow up after such a serious problem.

Ma
Review №27

The store manager along with other staff members are very professional, courteous and genuinely care about you and the service that they provide as a whole. I would highly recommend Tirapelli Ford to anyone.

Jo
Review №28

This is my second purchase from Tirapelli. Justin and Edgar was awesome. They treated me with respect and worked with my requests very well. They bent over backwards to make me feel that I was the only person purchasing my new escape. Thanks to both of them for being upfront and good. Recommend are Edgar and Justin.

Cr
Review №29

No stay away they just want ur money !

Ba
Review №30

I was interested in purchasing a used vehicle from Tirapelli. I called ahead as they are 4 hours from my home. They assured me the car was in great condition. I test drove the car and the first thing I noticed was the overwhelming odor. I’m not sure if was wet dog or vomit. There was gum stuck in the seatbelt, chocolate ground into the seats and film on all the mirrors. All in all the car was gross. After driving half my day to get I still was willing to negotiate. They then offered me 1/2-2/3 of the Kelly blue book value on my trade in. I asked why and they really had no reason other than that they have their own system. I explained I don’t make up blue book prices. They were unwilling to negotiate a reasonable offer. They fulfilled every negative stereotype of a car dealership and beyond. Very disappointed and my time was wasted.

Di
Review №31

Incredible team of hardworking individuals! My husband & I just bought our 2017 Explorer here and were throughly impressed with the dedication and attention to detail everyone showed with our purchase. Sharon who helped us from the beginning was amazing! The customer service throughout every department was great, definitely would recommend and buy here again!

Ko
Review №32

Love, love, love my 2019 Ford Fusion Energi!!! Got a great price with great customer service. The sales guy was very knowledgeable with the car and showed me how to use every option on it. Thank you Ray. My next car will definitely be coming from them.

Mi
Review №33

Im always hesitant to write bad reviews but they top the cake on bad attitude for a group of people working at a dealer. This is strike two for me at RT Ford both times they had my truck over triple the time they said it should take them to service my vehicle. The first time i get my serpentine belt replaced i was told ill have it by the end of the day and three days later i got it back with a broken line that controlled my power 4 wheel drive switch. The most recent is an oil change that should have take. 45 minutes to an hour (was my quote). 4 hours later with no call and no one at service i get my truck back to hear a popping noise when i break and my coolant reservoir was completely drained. I will never take a vehicle there again due to such poor service in both the way they treated me and the way they treated my vehicle. My family has bought at least 10 vehicles from this place too.

Ra
Review №34

Marlon R is FANTASTIC!!! We went in with little hope and left an hour after closing still not sure of the outcome of the deal we wanted from the finance department. As promised, I received a text from Marlon telling me that they havent forgotten about me and they are working on my deal and boy did they!!! We got a GREAT, new to us, used vehicle at a GREAT price!!! I LOVE my new suv and I plan on doing business with them again!!! THANK YOU RON TRIAPELLI FORD!!!

Se
Review №35

Drove all the way from Indianapolis to buy my truck from this dealership. They found the truck I wanted and no hassle buying. I was in and out in less than 30 minutes!! Truck was ready and waiting on me out front when I arrived. Thanks Ron Tirapelli and Tom for having a great team. Will buy from again. Thank you!

Th
Review №36

Best car buying experience ever, not even close! Deal was negotiated remotely, car was out front waiting for test drive just to confirm all was as expected, and terms sheet was on desk at end of test drive. Paperwork was signed and I was on my way home. No other dealer was able to touch the price, and that is after adding in the Ford Maintenance Plan. I am so pleased, I now have a brand new vehicle to drive with a maintenance plan that means I never have to pay anything, and the price I paid is still less than I was able to get anywhere else.See you on the next car Jessica, Ray and Bob at Ron Tirapelli Ford!

Ch
Review №37

Just bought another medium roof Ford T250 for work... great to do business with. Will keep them in mind down the road for sure for our next van.

Mi
Review №38

I do not recommend this place to purchase a used vehicle. Horrible experience ever. Shame on you!!!!😡

Ni
Review №39

The experience was great. No pushy sales people. Our salesperson Sharon was awesome and listened to what we were looking for and I got what a wanted. I totally recommend this place when looking for your next vehicle!

To
Review №40

Great selection of new and used vehicles. The staff is not a flash in the pan group. These are veteran sales pros that have been with Baker Ford for many years. Think twice before you head down the street to another dealer. Dont forget to check out the Roush products!

Ch
Review №41

I would normally select five stars for this dealership, but I have to give them only two stars this time.I made an appointment for first thing (7 am), and I was the first one in. They didnt check out my car until AFTER lunch that day, and they had to keep it overnight and I am still without a car as I write this review. Im hoping to get it today, and hopefully the issues have been fixed.I know that a dealer can get busy, and thats what they explained to me. I understand that.But when I make an appointment for first thing in the morning, and Im the first one they see, I expect to have my car diagnosed before noon, so that any necessary repairs can be made by end of day.

Ef
Review №42

Worst Ford dealership ever. After owning many Fords for many years, this puts the nail in the coffin.

Le
Review №43

Customer service is good

C
Review №44

Bought new have serviced and always been talked to not at ty Ill be back

Da
Review №45

Omg, what a amazing weekend at Ron Tirapelli. I came a long ways from Indiana and I had the most amazing experience purchasing my very first vehicle on my own (Ford 2020 Mustang) the team at this location is phenomenal and top of the line. I want to give a special thank you to Jeremy S. and the man with the plan Michael C in the financial department. I have been getting so many compliments on everywhere I go it still feels surreal lastly, Jessica W. she got me started and made sure everything was in line when I arrived! Thanks, Ron Tirapelli Ford Team

Ke
Review №46

They truly helped me get into a new mommy mobile! Ray was very nice and kind and didnt hound me like what normally happens when you walk on a lot! Both Ray and Michael went above and beyond to get me the best deal and safe vehicle for my family!

Ce
Review №47

Bought my wife’s Certified Expedition there 6 months ago. So far it has been flawless. We love it and it was the lowest price we could find.

Co
Review №48

Taking my ford 150 truck in for service was handled professionally and workers were courteous. A loaner car was provided as requested and service was done in a timely manner. I have no complaints. This is the second used vehicle that I have purchased from Ron Tirapelli ford. My service was good on the last vehicle that is why I purchased another vehicle from them. As long as the service continues this good I will be a repeat customer.

ju
Review №49

I have5 payments left!!!!! They are great!!! Love your Ford family

Da
Review №50

Service Department is top notch always honest and fair

Sk
Review №51

I went in to buy a new car after my previous vehicle was totaled and Charles was my go to guy. Although I was being difficult when it came down to choosing my vehicle, Charles was very patient with me and helped me decide. He did an outstanding job! Micheal was very pleasant and did everything he could to make sure I walked out with the exact vehicle I wanted. Thank you to the entire team for being so pleasant, and to James for entertaining my child during our wait.This is my second purchase from them and I would come back again!

Ba
Review №52

Edgar was very helpful and answered all our questions.

Ol
Review №53

I had recently been looking in the market to buy my first brand new, unused vehicle and found something that I really enjoyed. I couldn’t find any place that had the car I wanted so I went into Ford and Charles recommended a few options that were similar to what I was interested in. The dealership itself was very clean and Charles was attentive and paid attention to all my needs and explained everything about buying a car from the dealership. He also answered all my questions and told me what to expect when buying a new vehicle. After going home and thinking about it I’m definitely going to be returning to the dealership and speak to Charles again.

Mo
Review №54

I have been going to Tirapelli Ford for many years. Bought two vehicles there and have had them serviced for the last 14 years. The staff has always been certeous, waiting area always clean and the work was done in a timely matter. I highly recommend this dealership. I only miss the outside table as I like to wait outside.

Le
Review №55

My car buying experience was very pleasant, comfortable, professionaland FUN......thanks to Sharon Delong, the sales associate. I wouldrecommend anyone to Ron Tirapelli Ford.Leona

Br
Review №56

Thank you so much Garret. My first ever new car purchase, and you did a great job calming my fears.I know I wasnt easy on you with all my questions.THANK YOU!!! You made buying a car a once in a lifetime experience!!

Li
Review №57

Sharon was an excellent sales person as well as the rest of the employees at Ron Tirapelli Ford in Joliet, IL. They were able to assist us in finding the car of our dreams. And a special thanks to the service manager for referring her to us, it was the perfect fit.

Fl
Review №58

I have always had a positive experience bringing my vehicle here. Not just for purchasing a vehicle twice through Ron Tirapelli Ford but also for the service I received through the service department. I recommend them to everybody I know that is either looking for a car or needing service on their vehicle. I have nothing but praise to say about Ron Tirapelli Ford the staff members the service department the office department theyre all wonderful. I enjoy doing business there. Mike in finance does his best work ever and getting you financed so that you can take home a vehicle of your choice. Thank you Mike for all that youve done for me and allowing me to purchase two vehicles from your facility in the last 4 years.

Sa
Review №59

Sharon Delong is amazing! Ask for her when you go buy at Ron Tirapelli Ford! She was soo much help, even when my husband and I were so indecisive on which vehicle we wanted to purchase!

Mi
Review №60

Top notch, no pressure, no junkers. my 3rd car in 6 years and Ill be back when I need another.

Pe
Review №61

We worked with Charles and he was very polite and good at his job! We bought the 2012 Jeep Liberty I just Love it!! The first week we had an issue the heat stopped working, I called there and Charles said to bring it into service. I did and they repaired the Jeep at their cost. Very Nice service people to work with!! I Look forward to bring it in for future oil changes! Thank you, Charles and Mike, from service!

Ph
Review №62

My husband and I went in to buy a new explorer and were blown away by the excellent experience. From beginning to end, our salesman went out of his way to meet our needs. The process was smooth, quick and pressure free unlike other dealerships. We got an incredible deal thanks to the manager Rob. Highly recommend and will definitely be back for our next vehicle.

S
Review №63

This Dealer is working with us now.

Ma
Review №64

After having an issue I was personally called by the owner of the service department and given an apology and the assurance that they would make things right. The very next day I took my car in and was able to explain my concerns and the correct steps were taken to fix my car. I really appreciated how much they wanted to make things right.

Je
Review №65

I recently bought a 2019 Escape at Ron Tirapelli Ford and couldnt be happier with my experience. My sales representative, Steve, was great. I never once felt like he was using high pressure sales tactics in order to get me to buy a car. He worked really hard to get me into the car I wanted at a price I could afford. I hate having to buy a car but working with Steve was a pleasure. I would highly recommend buying a car from him or any of the staff at the dealership.

Ji
Review №66

Thanks for the speedy service. I am pleased with the quality of service, price and the helpfulness of the Tirapelli team members. Thanks!!

Je
Review №67

Sharon worked very hard to work around my schedule and make the process as painless as possible.

Jo
Review №68

I just purchased a truck from Ron Tirapelli Ford the salesperson was great and finance was even better great low rate and it was everything I wanted

Ea
Review №69

Thank you for your fast and professional service, clean environment and very pleasant staff members may you continue with Great service to all of your customers. God bless!

Ma
Review №70

I came to test drive a for fusion and great costumer service and management is nice no pressure on buying I will come back .

Jo
Review №71

Had a great experience here! I worked with Ray Style in purchasing my new F150. Couldnt be happier and couldnt of had a better experience with the purchasing process. I highly recommend you reaching out to Ray.

Br
Review №72

Very nice people. Took good care of me while my van was getting fixed.

Mi
Review №73

My wife and I had an amazing experience doing business with Justin Barnes. It was our first time buying a vehicle as a couple and Justin walked us through the steps one at a time. He took into consideration what our budget is and what we had in mind. Explained the options for us in detail until we found which worked best. He is the guy anyone should see when looking to buy a vehicle at Rob Tirapelli. Justin is a true professional at what he does as well as the other members of the Tirapelli team. 10/10 would recommend!

Ja
Review №74

A great place with great people! Special shout-out to Charles for helping me shop! He was very helpful when I was trying to figure out the best choice for a daily commuting car. Thanks!

Ed
Review №75

Salesman (Ray) was not pushy and handled the transaction professionally.

Ka
Review №76

I love my new vehicle! The best part of the whole experience however was the customer service! Riley Holt and Timothy Travis did an amazing job! Their great personalities and impeccable customer service is what truly sold us on purchasing from here. Thank you for a quick, painless car buying experience!

Dr
Review №77

I cant stress enough how much i RECOMMEND this place if youre looking for a vehicle! Not only is the product being sold rated A+ but the customer service is what really roped me in! A young man named Charles had limitless knowledge on every aspect of the vehicles being sold and had me astonished with his ability to answer my questions as thoroughly as he could! If the rest of the staff is as warm, inviting, knowledgeable and personable as Charles then i see no other place you need to look to get you rolling!

Ma
Review №78

I went to the Ford dealership today to have a check coolant light checked out. The staff was nice and helpful they were very busy but squeezed me in. They took my truck in, serviced it, and brought it back in no time. Thanks for getting it in so quickly!

Ja
Review №79

Great team

Kr
Review №80

Very polite and understanding. Mike, the service advisor, went above and beyond to get my car taken care of and back on the road. Thanks so much. Highly recommended.

Da
Review №81

Great experience! No pressure buying and all the staff was awesome in helping find the right truck. Jeremy and Justin were a great team to deal with and will be buying future cars from them. Thank you!

Jo
Review №82

We have been a customers of Ron Tirapelli Ford for over 15 years, I have never had a bad experience. We have always been treated like part of their family. My most recent visit I meet by Justin Barnes who was one of the most knowledgeable product specialist I have spoken with in a long time. He answered all of our questions and more. It was a great experience the entire time at the dealership.Thanks to Justin Barnes and Ron Tirapelli Ford for getting us out the door quickly with smiles on our faces!

D
Review №83

I will never do business with them again

We
Review №84

I wasnt planning on purchasing a car when I stopped in. Kyle E. showed me some cars and by the time I left I was I was a new Ford owner. He did a good job and I love my new car. Everyone there was very pleasant

Ka
Review №85

The service department is always super here. They take care of your needs and make sure you are completely satisfied prior to leaving.

Ru
Review №86

We have bought multiple vehicles from Tirapelli Ford. We appreciate the no pressure sales people as well as the knowledgeable service department. Always have had a great experience!

Je
Review №87

Very disappointed in my visit today. I was told our 2018 Ford Lariat depreciated 13k in the past 6 months because it was built in Canada (and the sunroof wasn’t working, which is under warranty so it shouldn’t matter.) We researched ourselves as well as called around to mechanic shops and other dealerships who all agreed that it was complete bull.

MJ
Review №88

This dealer was clean and Jeremy really helps us out! Justin the manager thanked us after the sale for our business. I would recommend this dealer to any of my friends and family! Thanks to all who helped at Ron Tirapelli Ford! You will see us again!

Ja
Review №89

Great customer and car service for my 2017 Escape.

Pa
Review №90

The experience was great. My wife actually called about the truck while I was driving to look at it. I had over a 2 hour drive ahead of me. The salesman Justin was very nice to her on the phone. Treated her very nice and was very informative. And actually called her back to check and make sure we were coming because they had received multiple calls for the same truck. When we arrived Justin was busy with another customer so Brian helped us look at the truck and take it for a test drive. Also put the truck up on a lift so I could take a look underneath. Haggled a little on the price with the sale manager Jason but in the end felt I paid a fair price and was happy with the price that I got. Cant remember his name but the gentle man who got all the paper work ready for us was very nice as well. Overall for being out of town, we had a great experience. I would recommend checking them out for whatever your needs are when its time to buy a new or used vehicle.

Pa
Review №91

Now before I write this review I do want to mention that they did do the job I asked for and the service writers were nice. However, I had got a a quote on service two months prior to today for a trans service to drop the transmission pan, change the filter and fluid for around $350. I call at a later date and set up the appointment and was told on the phone the same service was around $375. Then, I go in and they write my car up and quoted me around $425 when I was in. Now I added another $25 to that with an engine oil change that I brought my own oil and filter for. So now were at $450. When the car is done I leave an ended up paying $508! I checked other Ford dealers that would have done it for around $300-$350. Honestly feel ripped off and will not be returning to Tirapelli Ford anytime soon. I hope corporate Sees this.

Ja
Review №92

Me and my family have purchased well over 5 vehicles and never once have I had a problem....very good people to work with

Ke
Review №93

This place went the distance for me!!! Great experience all around. Made sure I bought exactly what I wanted and helped me through the whole process with excellent customer service skills. Walked away with a great car and feel like I truly got a great deal. If you are in the market go see Sam LaMargo. Thank you again Ron Tirapelli Ford!

Pa
Review №94

I called there today after seeing a deal on the internet .the salesman on the phone claimed the deal would not apply to me so i said well the 2021 are coming out soon what kind of deal could i get on the 2020 and he got mad at me saying your a guy that just wants a deal late in the year when new models come out and he didnt have time for a guy like me i was floored never in my 30 years car shopping was ever talked to like that every one wants the best deal and the 2020 are a year old now and depreciate i wouldnt recommend this dealer with such a rude salesman

St
Review №95

Always a great experience

Mi
Review №96

Have had every one of my service appointments at this location; some good, some not so good. A free car wash is supposedly included with the services. Even though I remind and request the wash, I NEVER have received one. My last appointment took over an hour and a half and had to seek someone out to find out if it was done. No one came to tell me my car was sitting outside, ready. My next service will be at another dealership.

gs
Review №97

I want to thank Mike Schon and Tirapelli Ford for offering such a great incentive for essential workers, I really appreciate it that you guys thought about such a great thing with the Oil Change. Im proud to be a customer of Ron Tirapelli Ford THANK YOU SO MUCH.

Ro
Review №98

Weve had good service here on our car and truck. The waiting room is nice and they will bring your car inside for you when its done!

Do
Review №99

This is the sixth vehicle that I have purchased from Ron Tirapelli Ford. And salesman name is Ray and he has sold me four cars and trucks and will make it the easiest process possible. Ray gets you the best deal and never does the game playing the you get from other dealerships I don’t leave wondering if I got a good deal I know I did Definitely would and have recommended Ray to others for the best deal

We
Review №100

Rob and Javon did an amazing job to get this deal done for me. Great two guys they have working at this dealership. Would buy from them again in the near future. great atmosphere through the entire dealership... From one salesman to another i was treated the way you should be treated just like it should be..

Information
62 Photos
100 Comments
4.3 Rating
  • Address:4355 W Jefferson St, Shorewood, IL 60404, United States
  • Site:https://rontirapelliford.com/
  • Phone:+1 815-725-3033
Categories
  • Car leasing service
  • Ford dealer
  • Car service
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:9am–6pm
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Similar organizations
  • Ty
    Tyson Motor1 SW Frontage Rd, Shorewood, IL 60404, United States