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Gordons Appliance Service, LLC
215 Amendodge Dr, Shorewood, IL 60404, United States
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Gordons Appliance Service, LLC

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Al
Review №1

Highly recommend Gordon’s for all repairs! My aunt (& Google reviews) were right about how great of a service they provide. I worked with Zach to repair a squeaky dryer that also smelled like burning. He told & showed me the problem & was able to fix it the same day. Looking forward to using Gordon’s in the future!

Kr
Review №2

Zach was great. Knowledgeable. Informative. Professional. Would request him again.

He
Review №3

My trusted plumber recommended Gordon’s for appliance repair, so I contacted their business page through Facebook messenger. I had an immediate response, was able to send pictures and ask questions for my washing machine issue, as well as book a repair appointment online. Tony reached out to me to confirm ETA, took the time to explain and show me the repair plan upon arrival, and gave follow-up care recommendations to help with my machine. Tony was very polite and professional.There is a 90 day satisfaction guarantee as well with this service. I am so glad to have booked Tony and will contact Gordon’s for all future appliance repair needs!

Me
Review №4

We couldnt be more satisfied with Gordons. There was open communication from start to finish. Zach came out and diagnosed our issue and went out of his way to get us the part we needed. He was very professional and also down to earth. He was happy to answer any of our questions and I truly feel he was honest and wasnt trying to make any extra money like a lot of other companies do. If youre looking for honest and affordable repairs then Gordons is definitely the right place to call. I highly recommend this business!

Jo
Review №5

Called Gordons when my dishwasher failed. The receptionist was courteous and thorough. I was scheduled for assessment. A few days before the repair the technician was due to come out he called and said that he had reviewed my ticket and it was highly likely that I would need a new pump assembly; which needed to be ordered from Whirlpool with an undetermined shipment date. Rather than come out twice, he suggested to order the part and come out once. I agreed and appreciated the efficiency. He was correct and was able to replace the pump assembly. He also assess a board problem (fried connector) that was separate from the pump issue and had parts available to fix that as well. I had him check my microwave after he repaired the dishwasher and he was able to fix a switch issue at a very reasonable cost. Zach was competent, efficient, and practical in his repairs. He laid all costs out ahead of doing the work. I am very satisfied with every aspect of the work and work process and I will call on Gordons again if the need arises.

Do
Review №6

I was very impressed with Tony, the technician. He diagnosed the problem and quickly fixed it. The freezer drain hose was clogged and he cleaned it out. He was friendly, professional,honest and did a complete job, including cleanup. I would heartily recommend Gordons for appliance repair. Price was fair as well. Thanks, Gordons.

st
Review №7

07/08/21: I called to obtain a quote for refrigerator repair. The woman, Stephanie, who called me back was super friendly, provided the cost just to visit the home and took the time to obtain a rough estimate of the likely repair cost (she provided me with a range of the cost, not a specific number). I opted not to have my refrigerator repaired given the likely cost and the age of the appliance. Stephanie stated that was probably the thing to do given my estimated age of the refrigerator. She then provided a resource where I could buy a new refrigerator with a reason why I should try that store.Good service can be hard to find. Stephanie could have: 1. Been unfriendly or apathetic. 2. Too lazy to obtain a quote from a co-worker. 3. Tried to pressure me into getting my appliance repaired. Instead, she provided excellent customer service despite it not leading to my using their business at this time.

Jo
Review №8

Excellent service as always. Tony is an awesome troubleshooter. He is honest and very informative. An excellent appliance repair company. Highly recommend.

Ja
Review №9

Tony was awesome. Right on time, explained everything. Really felt like he had our best interest at heart. I would certainly use them again. Thank you tony for a job well done.

Ja
Review №10

Excellent repair man very professional but yet making things easy to understand. Would definitely recommend.

Ri
Review №11

Ive always had great service from Gordons Appliance. Tony was very thorough when evaluating and explaining the problem with my dryer. I would definitely recommend Gordons and will call them again if needed in the future.

Le
Review №12

They were quick to respond to my online request and notified me immediately when an earlier service call time was available. They were efficient and always friendly/professional when completing their work.

ja
Review №13

Always reliable and easy to work with. Called ten minutes before arriving. Have used them for many years and they do a great job.

pa
Review №14

Very professional work, great attitude!! Being in the building trades myself, they were able to work around my schedule to accommodate me. From the very beginning bringing in repair equipment to the organized work performed, I was comfortable and confident in this company!

Ma
Review №15

Zach was very nice kind and courteousI hope there is some kind of warranty or guarantee on this because no one said anything to me about it

ci
Review №16

Ive used Gordons for a long time ~ love their service. Always a great job done.

Do
Review №17

Friendly and efficient, came prepared to fix it on the spot and now its working great. And for as big of a repair as it was, I found the price quite reasonable. They seem pretty busy, might take a bit before they can come out, but was worth the wait.

As
Review №18

Service was outstanding. Our technician Zach was great and answered all my questions and was very professional and personable. Will definitely be using the company again because of him

La
Review №19

I had the pleasure of meeting Tony. Hes very knowledgeable about the appliance world. I felt comfortable with him in my home, especially when we are still working through the pandemic. He was very professional, and he was thorough. He answered questions with patience. Receiving a referral to this appliance repair company was great.I am looking forward to doing business with you in the future.

Ka
Review №20

Service man was very knowledgeable and informed me dryer was not worth fixing. Would definitely be use this company again.

Jo
Review №21

I am pleased with the prompt and professional service. Being a technical professional myself I appreciate skilled and honest service when I need it!

ju
Review №22

Gordons appliance service kept me updated by texts as to the appt and arrival time of the technician.. Zach, the technician, arrived on time, able to assess and fix the problem efficiently. I will definitely use them again.

Ja
Review №23

Tony did a great job! Gordon’s is definitely a repair shop you can trust!

To
Review №24

Very knowledgeable, courteous and efficient. Prompt response to phone call.

Sh
Review №25

Tony was great as usual. He really cares about his customers and is very professional and tries hard to do whatever he can tomake sure youre not dissatisfied.

Li
Review №26

Tony from Gordons Appliance Service was on time, very friendly. Did a great assessment of the issue and made a great repair. Highly recommend!

Es
Review №27

Great company! Came and fixed my oven within an hour! Super happy would 100% recommend

Ma
Review №28

Always dependable and quality service at a fair price!

Sh
Review №29

Zach was professional and very friendly. He identified the problem quickly. Birds in my vent! He recommended someone to take care of the problem. He then inspected my dryer and made a few minor repairs. Highly recommend!!

Ro
Review №30

Had a refrigerator with 3 separate issues. Their technician Zach was very knowledgeable and fixed them the first time around. Wouldnt think twice about referring them or using them again.

Bo
Review №31

Tony was very helpful and informative. Professional and thorough. Will call Gordons anytime I need an appliance repair.

Gr
Review №32

On time, courteous, explained process for repair.Very knowledgeable.

Be
Review №33

Definitely A++ service. Professional and knowledgeable. I highly recommend this company!

Je
Review №34

Zak had a cancellation and came out early which was great. He repaired the suspected part and was done in no time.

Al
Review №35

Technician was very professional, and efficient, he got right to the repair, did what needed to be done and was gone

Pl
Review №36

Arrived within the time frame scheduled. Had parts with him that he needed based on my information when scheduled. Repaired machine and cleaned up after.

Di
Review №37

I had another company come out. The repair guy was here for 2 hours. He said it was the control board but it would take 2 weeks to get. I ordered one ($206.00) myself and got it in 3 days. That company never returned my call so I called Gordons. The Gordons tech (Zach) came out within 2 minutes he said Im betting its the door sensor switch ($20.00) he opened up the dryer and confirmed it. So I will be calling Gordons from now on.

Gw
Review №38

I have used Gordans for years and trust them with all my appliances. They are reliable, dependable,and knowledgeable on service and parts.My technicians have given my tenants instructions on how to properly clean and use the appliances.They are the The Appliance Doctors and I would not call anyone except Gordans.

Ka
Review №39

Zach was great! He diagnosed the problem with our ice maker, ordered the part, and the ice maker was repaired within 1 week!

Pe
Review №40

Quick! Polite. I love the texts! Great experience!

Er
Review №41

I have used and recommended Gordon’s to so many people. The technicians are knowledgeable and honest. There are not many businesses like this, local and small, and I appreciate their responsiveness and work. Thank you Gordon’s!

TH
Review №42

Fixed dryer and ice maker. Arrived on time. Quick, courteous and thorough.

Br
Review №43

Zach showed up close to the start of the window to repair our dryer, which I appreciated. He quickly and courteous diagnosed and repaired the problem and explained what kind of routine maintenance I can perform to avoid repeat problems. We had also asked to have our washer discharge hose replaced in an effort to eliminate an odor, but Zach, wanting to save us labor costs and drawing on his experience, instead cleaned out the filter and gave me instructions on monthly maintenance to keep it fresh. This was our second time inviting Gordons Appliance Service into our home (first time was for a water heater install). We will gladly ask them back for any other appliance work we need.

Jo
Review №44

Tony was the service tech. Very friendly, super efficient and I would definitely call Gordon and ask for Tony in the future

Ki
Review №45

I called on Monday, appointment was made Tuesday. Zach arrived on time accessed my washer, confirmed that it was broke beyond repair...also looked at my refrigerator and eased my mind that it is working fine. Also at no extra charge gave recommendations as to where I could make a purchase for new washer. I will recommendGordons to my friends and have already done so

Am
Review №46

Very professional company! I wish I called them the first time!I highly recommend!!!I love the way they keep up with notifications to customers during the schedule day!Zack was the gentleman that serviced my refrigerator, very professional, personable, and explained everything he was doing to repair my refrigerator.Again, I highly recommend Gordons!

Ma
Review №47

Zach showed up ON TIME. He got right to work n fixed my washing machine. He was patient, professional, kind, friendly n helpful. He answered all of my questions n gave me valuable info on how to keep my machine in great working condition. I will most DEFINITELY be a repeat customer! Thank you Zach!

Ro
Review №48

Honest, very efficient, personable.

Ar
Review №49

Quick response to make appointment & repairs

Gi
Review №50

Efficient and professional. Knowledgeable.

sc
Review №51

Had a terrible experience. The first day the guy showed up on time. Told me it needed a new mother board and would be back tomorrow. The next day he didnt show up or call. I had to call them and they said he would be out the next day. The next day he showed up and replaced the board. That was not the problem, he couldnt figure it out and someone would call me to schedule another tech to come out. Several days went by and I had to call them again. They told me they were not sure what was going on and call me back. This has been going on for almost 9 days. Not happy with the service and will not recommend.

N
Review №52

On time as promised. Very professional.

Th
Review №53

The technician Zach quickly diagnosed problem and ordered parts a week later came out and changed the part in about 45 minutes. Very satisfied!!

Ca
Review №54

I got an appt within a reasonable time period. I recd a text informing me that Zach was enroute which gave me time to secure our pets. He was prompt in his arrival at our home and very professional. He quickly diagnosed the problem and was able to give me an estimate of how much it would cost to fix. We decided to have him repair the appliance and he did so very quickly. If I need appliance repair in the future, Gordons has my business!

De
Review №55

Zack was very professional explained what happened and how he was going to fix it. Had parts with him and was in and out in about an hour. He was here earlier in the 4hour window they gave so I can make it to work on time. He was great. I would highly recommend this company

Da
Review №56

Tony, was very professional and explained everything he did.

Do
Review №57

Serviceman was very personable and friendly, also very knowledgeable.

Lo
Review №58

Technician was professional and resolved the issues quickly

Br
Review №59

Great service and communication regarding our repair. I would highly recommend Gordon’s Appliance. Tony was awesome.

Pe
Review №60

Excellent service Service tech explained everything and was courteous

De
Review №61

Gordon’s is honest and very responsive. Highly recommend.

Br
Review №62

Zach was prompt, professional, and even showed a young tenant how to clean the coil.

Ti
Review №63

They did a great job figuring out what was wrong with my oven and fixing the problem quickly.

V
Review №64

Several years ago I was lucky enough to have this service come to my place since then I have requested only them. All of their employees are wonderful and happy and proud of there work and company.Prior services were not even close to how their technicians work and their attitude in customer interactions and service.

Ma
Review №65

I have a problem with my Samsung Refrigerator so I called Gordons Appliance Service to come take a look. Serviceman name Zach was very knowledgeable and professional. Did an excellent job for a reasonable price, will definitely use again in the future and recommend to my family and friends.

Jo
Review №66

Zack is extremely knowledgeable and keeps me informed so I could make informed decisions with my appliances. The office staff is very polite and they keep me updated with any changes to my repair window.

Ja
Review №67

Very friendly & easy fix. Happy it worked out well for each of us.

Àl
Review №68

Excellent service!

Ju
Review №69

Cant say enough good things about this group — theyve repaired several items for us. They are very reasonable on price, honest, prompt and they do fantastic work. HIGH RECOMMEND!!!

Na
Review №70

Our serviceman was punctual, professional and above all knowledgeable. He was extremely sensitive to the Shelter in Place restrictions.We are always pleased with Gordons service and this recent visit was no exception!

Gl
Review №71

They were great at doing their job. Gordon is one of the best workers there.

Jo
Review №72

The team repaired my Maytag washing machine with no fuss for scheduling an appointment or getting the needed parts. And they contacted me the day of the repair to see if I was available for them to arrive even sooner than the scheduled time. Would not hesitate to use them again or refer to a friend.

Jo
Review №73

I have had a couple appliances fixed using Gordons. Each time the technician was polite and very efficient. I will call them for anything they can fix. Highly recommended

Jo
Review №74

The service man was friendly, knowledgeable, & on on time.

As
Review №75

The refrigerator had a leak, a part was needed

Ai
Review №76

This is my third time receiving Service from Gordons. This company is spot on! Great Service, Professional, Timely, Helpful, Polite, Considerate, very knowledgeable about recommended appliances, and they Go that extra mile. I Will Recommend them as a Great Appliance Service Company. #1 ln My Book;-)

re
Review №77

On time excellent work. Always happy with Gordon’s. Have been using them since the 80’s. Wouldn’t think of using anyone else

Da
Review №78

Prompt professional service

Th
Review №79

This is my first time using Gordons services and I couldnt be more pleased. The staff was courteous and professional from the office to my service man Tony. He came to my home...took care of my refrigerator... and explained everything to me clearly. I feel the price was very reasonable and I will definitely use them again!!! Thanks Tony!! I can see inside my fridge again!!!

Ha
Review №80

This is the second time weve had Gordons out to repair our fridge (different issues each time). They get out to us quickly and on time and fix the problem right away. Their guys are friendly, professional and informative. We definitely recommend them!

Ju
Review №81

They were very polite, thorough and put everything back after they were done. They also explained to me in detail what was the problem and how it was fixed. Very nice and professional people.

Na
Review №82

Zack was professional and explained everything thoroughly, repaired and working great, reasonable cost.

Ro
Review №83

I didnt say I hated it dont put words in my mouthThey couldnt make it for several days and I wanted service sooner

Be
Review №84

We were fortunate to have Chuck Taylor as the repairman from Gordon’s to come out and repair our washing machine. He was professional, helpful and knowledgeable. He answered our questions, showed us and explained things and was very helpful. Very pleased with the service! Would recommend Gordon’s for sure!

Ay
Review №85

Tony is the best! Professional and very knowledgeable with my GE and Samsung appliances. Has been on time and quoted me accurately compared to other companies.

Ch
Review №86

Kyle was extremely knowledgeable about my refrigerator. He was friendly and explained what he was doing as he went along so I understood what the problem was and why. He even fixed a rattle with my water line which has been an issue for years and wasn’t even the reason service was called in the first place 🙂. I am a repeat customer and always very please with my service. Thank you!

Je
Review №87

I will not be using Gordon’s again. There tech, Chuck, was a great guy and extremely professional.I called two other appliance service companies and they were able to diagnose my problem over the phone based on the information I gave them. They said it was not fixable. When I called Gordon’s and told them my story with the two other companies, they lead me to believe they would be able to fix it. The women who answers the phone said they would either have the parts on the truck or could order them.It was a 70 dollar charge for the tech to roll my fridge out, say it was a coolant leak, and he couldn’t do anything about it. Not a bad hourly wage considering he was at my house for 10 minutes.Again, Chuck was great, but I got ripped off.

al
Review №88

My experience with Gordon’s Appliances was excellent. It was easy to set up a house call and they were available for the next day. Tony was very helpful and made sure to show us the issues and not just explain. Would highly recommend!

An
Review №89

Quick response and great service. Answered all my questions. Very helpful and professional! Highly Recommend!

Ho
Review №90

Chuck was upbeat, friendly, competent and went right to work; he got our stove up and running again in short order, and then he was on his way. We have had many visits from Gordons over the years and this was one more successful service call. Thank-you all very much. Catch ya next time.

Jo
Review №91

So far so good... reliable, knowledgeable and friendly - what more can you ask for..? First experience with this company and I would already recommend them.

Go
Review №92

Zach from Gordon’s Appliance Service did a great job for us by fixing our refrigerator. Arrived promptly and finished the job in about 15 minutes for a very reasonable price. I would highly recommend them!

Pa
Review №93

Very nice company. Great communication all around! Technician called before he arrived. He was very nice and fixed the washer and dryer in about 30 minutes.

Ka
Review №94

Phone call was answered and scheduled right away. Found problem and part was ordered. Scheduled repair, given a 4 hour time frame, repair person texted within 15 minutes of arriving. Great service!

Ra
Review №95

Tony from Gordon’s Appliance Service came up about my microwave issue and explained to me clearly what the issue was with my microwave. He was very professional and courteous. I am really happy with his service and without any hesitation he deserves 5 star rating.

Sa
Review №96

Extremely professional and does great work. Honest company and cant beat their prices!!!

Da
Review №97

Cant or wont answer calls. Cant or wont return voicemails.

gr
Review №98

Technician was professional, courteous, and explained the repair details.

Ci
Review №99

Absolutely wonderful workers, tony and Kyle were wonderful. They answered all my questions and were helpful every step of the way.

Sa
Review №100

Very knowledgeable! Let us know right away what the issue was and why it happened and the cost and got to work taking care of the problem. He was in and out within an hour and I’m now back to doing laundry!

Information
29 Photos
100 Comments
4.7 Rating
  • Address:215 Amendodge Dr, Shorewood, IL 60404, United States
  • Site:https://gordonsapplianceservice.com/
  • Phone:+1 815-725-2516
Categories
  • Appliance repair service
  • Appliance parts supplier
  • Small appliance repair service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8am–4:30pm
  • Thursday:8am–4:30pm
  • Friday:8am–4:30pm
  • Saturday:8am–4:30pm
  • Sunday:8am–4:30pm
Service options
  • On-site services:Yes
Health and safety
  • Appointment required:Yes
  • Staff wear masks:Yes
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