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Ace Detailing
14889 SW Tualatin-Sherwood Rd #401, Sherwood, OR 97140, United States
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Ace Detailing

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Da
Review №1

Terrible detailing job, using Groupon and trying to up sell extra garbage. Nearest I can tell has changed business name 3 times in last 2 years. Probably to try to outrun all the negative reviews.This guy is dishonest and flat our lies. Truck was very clean when it was taken in for detail. He left keys in floorboard and called and said he was tired and going home. If you cant do a wash and full detail like you advertised on GROUPON, then dont offer GROUPONs. He was also paid an extra $100 on top of the GROUPON to do spray protectant on the vinyl bed cover and could not even do that properly. Total charge was over $200. Leave your vehicle with this guy at your own risk. I took the truck to a much better place in Vancouver, WA area and for only $100 more than this hack charged, they made it look better than new including fixing all this guys blunders. It was a $200+ lesson in where not to do business.

Jo
Review №2

Manny was wonderful to work with. I had an event and needed an express job done same-day. He was flexible on timing and price and was able to clean my car up really well. Hasn’t looked this good in ages!Would definitely come back.

Th
Review №3

Not satisfied with the detailing. First, I had noticed some problems and decided that it was probably due to the fact that I had paid less for what some pay more for due to a Groupon Deal, so I got what I paid for. Even though I disagree with that service I was not going to complain. However, I definitely would have not gone back there and would ask a lot of questions the next time I used a detailing service.Later, I noticed the hatchback had not been touched. I have a dog so there is some hair. I do vacuum it out myself regularly so it is not horrible back there. I received a call asking if I wanted the dog hair removed it would cost me an extra $20. I assumed that meant they would do and extra good job to get all hair picked up. The dog is just going to be back there again so I told them I did not want to pay the extra. I commented all I expected was a vacuum ran back there. They do not need to put any extra effort into it. I guess I misunderstood their intentions because they did not vacuum back there at all.Lastly, no one was at the shop at my appointment time. I was dropping my car off before work. Also, some suspicious behavior with all the different telephone numbers. Weird!In the Groupon Deal it was suggested to leave a tip according to the regular price. Which I did. Now I am sorry. So they get my 1 star and this review.Horrible customer service!!!! and word of mouth is going to hurt.Not fair service but this is the world we live in today. Screw whoever you can.

Ja
Review №4

Manny is AMAZING!!!Best value, honest, fair, personable - you cant beat him! Weve been taking our cars to him for the last 13yrs., and every time we drive off impressed and well taken care of!I most recently had him put a crystal coat on my entire vehicle, and would highly recommend! Water just beads up and falls off.You wont be disappointed!!!

Ti
Review №5

I was way overdue for a detail and Manny got me in quickly. We went over the car together to discuss what was needed to get it looking like it should. He had it done by the end of the day and when I picked it up the next morning, we went over together again and I was extremely pleased and impressed. I will definitely continue to go to Manny with all my cars and refer him to all my friends. Thanks TMS

Ke
Review №6

Saw a reasonable deal on Groupon for auto detailing and thought it would be a good idea to get the upgraded package for my old work truck. I paid $165 for the stated offering:Full Interior Detail and Exterior Hand Wash for an SUV or Truck with Polish and Sealer. Includes:light scratch removaltwo coats of polishpaint sealerFull Interior Detailing Includes:DashboardVentsKnobsSteering WheelWipe Down Door PanelsMiddle ConsoleWindows Inside and OutTire and Rim TreatmentThrough Vacuuming of InteriorPlan AheadAppointment required.Subject to weather.Additional InfoExtra fee for excessively dirty or neglected vehicles, pet hair removal, sand removal and stain removal. Extra fee for over-sized or heavy-duty vehicles.I made my appointment in advance and they said they would be able to get my vehicle finished in one day if I took an appointment far enough ahead. I planned accordingly and when I arrived at 8:30am for my appointment, the first thing that (the owner?) did was walk me around my vehicle and explain all of the services they were not willing to perform;They pointed out the tree pollen on the truck and how the mold that had collected on the window seals and edges would take a long time to clean, and explained that because of this they could not do half of the stated items in the offer.I told them If you need it cleaner before you can do your work, then I will go down the street and wash it at a self-wash and bring it back. I did exactly that, went to the self wash and pressure washed all of the mold and pollen that I could see stuck in the cracks. It took me 15 minutes, including driving back and forth, and $7.50.I took the truck back and was told that it may take them until 5pm or later. I said okay, I will wait however long you need, and left for nearby coffee shops.They called me back at 2pm saying the truck was finished. Honestly, I feel like I got much more mileage out of my $7.50 then I did with the detailing. When you get a vehicle detailed, do you not expect that details will be paid attention to?There were areas that were clearly not vacuumed at all, there were pockets in the doors and in the center console that were completely untouched, there were smidges of dirt with clean swipes going through them which show that a wipe was made but there was no attention to what was being wiped.I took many photos and walked back to the shop and asked the person to come take a look and talk with me about the work theyd done. I pointed out all the items that were immediately noticeable and said that I was shocked to think that this is what a $330 job looks like. Immediately I was told You only paid $165. This was a Groupon sale, and was advertised as 56% off. This was not even a $165 quality job.After defending his reasoning for simply ignoring many details and leaving me with a very dirty, still, result he countered with If you want me to vacuum that part out, I will do that for you as if I had to force him to do more work before he would pick up a tool.To that point, I dont think the shop has any detailing tools whatsoever. My nephew with a bucket of soap, a scrub brush, and some paper towels could compete with this shop. They neglected to address any hard to reach areas of the vehicle with cleaning tools and made it obvious in their defense that they dont even have such tools available.Getting into the hard to reach areas and vacuuming thoroughly is the basic tenet of an auto detailing... I just dont know what else to say. I could have spent that $165 on my own detailing tools and spent the day away from work doing the job myself. Now I wish I did.

Ro
Review №7

Ace did an AMAZING job on our SUV! They honored the Groupon and went above and beyond! We haveLittle kids and they can make some big messes. Ace handled all of the messes! Thank you!!!

Mi
Review №8

I took my black Mercedes to Ace Detailing! Had so much scratches on the car but Manny explained to me what exactly he was going to do inside and out and when I came to pick up the car, most of the scratches were gone! The paint looked brand new! The inside was beautiful!! I was very very pleased! HIGHLY RECOMMEND!!

jo
Review №9

If I could give a zero star review I would. His shop was a mess with McDonalds wrappers all over the place. You would think for a professional shop it would be clean since that is what he does! He said his compressor broke so we had to get the car the next day leaving us without a car for a whole day. I’ve seen this excuse reviewed before so maybe a way for him to get more time? Or he has bad equipment? The window was still dirty, nothing I couldn’t have done ourselves. Will never return and don’t suggest to anyone. For the price and labor expected it didn’t meet our standards. He clearly needs either a revamp for his practice or he is hurting for business.

Me
Review №10

I brought in my Black Mercedes Benz. Full detail, they did an awesome Job! Highly recommend

Ed
Review №11

Manny did an excellent job on my black BMW and is very personable! Good value for doing both the interior and exterior of my car.

Li
Review №12

Manny is the best! He is very reasonably priced and is a perfectionist

S
Review №13

Great job! My car looks amazing!

M
Review №14

Guy showed up late for my appointment. Then he went over the time he said it will be done, he didnt wax my hood, my truck still has water spots, still has swirls and now my headlight is fogging.

Ro
Review №15

Not ready when I arrived and not buffed out like I asked for.

Ap
Review №16

Save your money and run!! Horrible experience. The car looked almost just as bad as when I brought in.

Information
65 Photos
16 Comments
3.8 Rating
  • Address:14889 SW Tualatin-Sherwood Rd #401, Sherwood, OR 97140, United States
  • Phone:+1 503-925-9010
Categories
  • Car detailing service
Working hours
  • Monday:9am–5:30pm
  • Tuesday:9am–5:30pm
  • Wednesday:9am–5:30pm
  • Thursday:9am–5:30pm
  • Friday:9am–5:30pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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