Great service.. From the front desk to the guys in the back. Very organized. prices are less here than where Im from. So yes Im happy I came thru..

Needed air for 4 tires on a trailer bless the young man that waited on us ..he was wonderful.. came right out..and then one of the police officers in town..came to check on us...(Id asked him for directions)...helped with traffic and I was able to make a left hand turn back out onto 231...great experience...all the way around.. Thank you to all that helped !!

Nice people, but they didnt bolt my tire on properly. It wasnt until I got home that I noticed I could unscrew them by hand.

Not only a great place to get your vehicle needs attend to but also a great place to start a career!

They put on a tire off of another vehicle until Monday,so my wife would not have to ride on the donut tire all weekend.Great costumer service they are great, always have good service there.5 stars

I had a roadside flat tire and knew it was not repairable. They got me in and a new tire mounted and back out the door in about an hour. Thankful to have a good, honest business to help me out.

They are the best mechanic I have ever used. They do everything they can to help there customers. As long as I live in tn I will forever uses them. Great customer service.

Top notch service and extremely polite, professional staff. The best in Bedford County!

The people were very nice and did a professional job 5 thumbs up

This place has really good customer service and knowledgable staff. I will bring my vehicle here to get work as long as I live in TN.

Just moved here and needed a tire patched. Worked me and did not charge me for the repair. Said it was a welcome to the area. The staff was friendly the store was clean and provide refreshments.I will definitely be using Gateway tire.

Great place to go. I got an oil change and my tires rotated ( free rotation). $ 38.00 out the door in about 15 minutes.

Excellent staff, friendly and informative. They make you feel like family and are very pleasant to work with to find the best solution to your individual situation. Highly recommend!

Fantastic Service & Value for money. Bought a full set of tires for my truck. Not only the best deal in the area but the service by April, Steve and Brandon was fantastic. Professional and prompt. Highly recommend

Wow. They try to sell unnecessary parts and labor. Went in for an alignment and tried to tell.me it needed a bearing that was good.

Great people and friendly service. Theyll do you right.

They were great. The staff from the counter to the shop was friendly. They fixed my issue very quickly. I will definitely go back there...

They will take care of you

While traveling home from Florida to IN we had tire light go on. We stopped at Gateway, excellent service!!!

Super friendly. Fixed a leaking front tire in under an hour on a busy Saturday morning right before closing time.

I have been taking my vehicles exclusively to gateway for about 2 years now. They are all so kind, courteous and most importantly honest. I know when I go to them, they are going to tell me the truth on what is wrong and fair pricing on the neccessary repairs. And even be honest when the vehicle is not worth fixing any longer.

Great people and will help with anything you need. Always go above and beyond no matter what you may be dealing with. Thanks again guys... Proud to be a customer!

*Edit* The manager, John, called and explained why the service was not completed and was extremely nice. Mistakes happen and it is how you rebound, and Gateway did a great job of overcoming a bad experience. I will change to a 5-star review based of the outstanding customer service. Rare to find these days - Thank youOriginal post: People were nice, just need to set better expectations. Work was never done.

They used to be good, but Ive had to wait 3 hours to get a flat fixed. This is crazy....time to find someone else . Actually its now past 3 hrs😠

I have had some difficulties in the past but they always make their service right.

I went there to get the ac in my car fixed. I paid to get more Freon so they would know where the leak is located. After a couple days, they told me I needed to replace the lines, so I paid to get it replaced but the problem continue. I contacted the shop and they wanted me to keep throwing money to replace more parts. When I first talked to them I thought they knew what they were doing but I was wrong .

I enjoy the staff at this location. They treat me like family and do their best to get my cars in and out quickly. Anytime they are unable to take care of me quickly they tell me so and schedule me on another day. I also take our company vans to this location because I trust they will do a great job.

Made sure that I was taken care of

Overall great service with super nice staff and the manager, John, is a very considerate person.

They fix my flat free

Always a great experience at Gateway!! Super fast service,friendly staff and no appointment needed for oil change. Dan noticed my wipers were falling apart,thank you!! and replaced them with a great new set. Top notch service always!!!

While work on vehicles have always been good quality, the time it takes just to get the vehicle into the shop. For a simple oil change prepare for at least an 1.5-2 hour long wait. I showed up at 7:15 on a weekday and it took over 2 hours just for them to get to my vehicle.

Came here a few times from new tires to oil change. Great services

I love Gateway their the best

The best place in town, the staff is great!!

Awesome service and great price

Took my car in to have the transmission replaced and it had just been one problem after another. Second day after having it back from the shop a transmission hose was profusely leaking. Took it back in and had it replaced and then not even a week later that same hose completely blew off right as I was leaving for work. It appeared that it hadnt been properly tightened down. I tightened the hose clamps back down by myself and now for the second time the transmission hose has blown off. Making me realize that the hose was cut entirely too short and was somehow missed twice by professionals after thinking it over I recall taking my car into Gateway two or three years ago to have a transmission mount replaced along with all the hoses. After getting it back then, it was fine for a little while, but then I noticed the transmission started to act up a little, but didnt think much about because it wasnt severe. Up until a month before I got my transmission replaced my transmission hoses were covered in grime from a now obvious leak. And on investigation I saw that when the hoses had been replaced before the clamps had been tightened too tight to the point where they were cutting into the hose. Which leads me to believe that the damage done to my transmission to make me need an entirety new one was Gateways fault. Now I dont even trust Gateway to fix it considering Ive taken it back several times to be fixed and have consistently had issues afterwards. Now Im out three thousand dollars, have a car that I cant drive and is now stuck in my driveway, and Im late for work. I will no longer be relying on Gateway for ANY services in the future.

Great place to bring your car or truck to get fixed. The service is above or beyond what you could ever expect. I had a nail in my tire they fixed it for me and I have not had any problems since. We plan on returning again if we need anything for our car or truck and we hope you will too you will be glad you did.

Always have good service!!

I love going here. They do good work and are very nice

They take good care of me!

They are real friendly. Do a great job. Got in and out quick.

I’ve dealt with these fine folks on a couple of occasions and will never go anywhere else. Honest. Honest. Honest. Great Quality!!!

Very busy but they try to accommodate you

April & Dan make this place on the front end. Mechanics r EXCELLENT!!!

They are always friendly and do their beat to make sure your needs are met. They go above and beyond to make sure when you leave your car is running great! Awesome employees!

My 03 Camry literally CAUGHT FIRE and they did not pay for it. From what I understand if it happens in their shop they pay for it... and they told me it was my they were not going to after I called several times and still didn’t. And still payed 1080$ for the work they did. Terrible

Great and quick service, great customer service, and affordable pricing for services. Military discounts are honored as wl

Nice folks.

I love the people here they are always ready to help and I never have to worry about a thing

Great customer service. If you go super early as soon as they open, they will get you right in. They even offer you rides home if you have to wait a while. Definitely will be back.

Great people, great service and products

Great customer service from friendly staff. Plus they have complimentary popcorn. Which is always a nice treat.

Had a tire go low suddenly while on vacation and passing through town. Dan got the car in fast on a busy day, replaced the valve stem and got us back on the road fast. Great customer service. See Dan!

Employees are helpful and friendly and work is always done right.

Ive previously had good service here but the last time there was a woman at the desk who had bad attitude and I dont think she knew what she was doing either.

Went in to get wheels balanced. They took off old weights and put on the new ones but said one of my wheels so badly bent I needed new one and they couldnt do an alignment because I needed new ball joints.. price was over $700 for ball joints so I didnt do I put it off for a month . Truck was shaking bad with there wheel balance job. I took to landers tire to get ball joints dont for half the cost but turned out wheel was not bent ball joints are good all I needed was a wheel barring....

I was going into the Gateway tire to get the special oil change with tire rotation and balance for 26.95. I really needed the rotation and balance but hey I normally change my own oil it will be nice just to have it done. well once they had my truck in there for no more than 10 minutes he came out and said oh I am not going to rotate your tires it would be a waist of your money and I asked him to show me why which he did so I can explain it to my sons to confirm the problem. Along with telling all that was wrong with my truck and trying to sell me nice big new tires I was ready to leave, at check out I was being charges over 30 dollars I said well he didnt to the rotation or the balance why are you charging me for it, he states well it was a free service with the oil change which the sign DID NOT say. I was not happy with the attitude they took with me, just because I am female I do not have sucker on my forehead and I just confirmed with a second opinion that the ball joints were fine in my truck which they said were bad. I will never go there again.....

Treated very well. Very courteous.

Always go above and beyond to find the problem.

Great place to go friendly service go out of their way to help decent prices yall should.

Dont even deserve the one star that Im giving them. I would recommend going to Joel or landers in this town. They dont over charge and actually have some respect unlike these men and woman I dealt with.

Wonderful service and Super Awesome friendly environment. Highly Recommend !!

Been there 2xs. Both times I was told I needed something for my car to fix it. Ended up buying and letting them do the work and ended up that was not what was wrong with my car and had to get the work done somewhere else. Will not take my cars there anymore.

I can’t say enough good about the staff and service at Shelbyville TN Gateway Tire! We’re traveling from Canada to TN and points beyond by car and I was feeling the wheel balance not as good as it should be. Enroute to Jack Daniel I noticed Shelbyville Gateway Tire and thought I see what the art of the possible was. I went into Gateway where I was greeted by the friendliest staff and said “I know this is a long shot” and explained my issue. To my great surprise they said we can take your car in right now! Within five minutes my car was on the hoist and balancing was in progress and we were back on the road in less than an hour. Furthermore when it came time to pay the rate was most reasonable rate I have ever experienced. The Mustang is drives like a new car again, thank you.

Customer service 5 star. Work performed on my vehicles 5 star.

Quick..gotta watch they will sell you their highest brand

Brought in tire with leak. Said could not find leak. I was on side of road with flat tire next day. :(

Fast, friendly and well priced!!!

They are friendly. They know what they are doing!

Good oil products used informative staff. Comfortable waiting area.

Went to them to have my rear brakes done. Told the lady at the counter that I want rear brakes and new drums. She gave me a price and I said fine someone expensive I think for rear brakes but anyway had them do it. This took place on Saturday and called about 11:30 to check and she told me that he just got done and she give me the total paid over the phone no big deal. So this afternoon I go pick up my car and I get in and I first noticed my brake pedal is spongy okay maybe the new brakes. So I forgot to Gateway and Im heading down the road and car pulls up from me and I hit my brakes and they dont feel good. So we are going on the road again and pull up my emergency brake and I have nothing. Pull in the parking lot trying again just make sure you know nothing nothing at all on my rear brakes have not talked to them yet so Ill have to wait till Monday I will follow up on this review Monday and well see what happens from there Im just guessing that it and adjust them correctly which is extremely unsatisfactory will I go back yes I go back Monday after that and they fix my brakes no I will not go back.Ok lets see went back in on Monday morning, called first. They said bring it in ASAP and they would look at it.Ok so I did and in 10 minutes I was out the door.Ok everything is fine. No, not really. Oh my car is fine, but the service I think could use some help.If it only took 10 minutes to adjust the brakes, why did they not do it right the first time? I will not be going back.

Very affordable prices, Outstanding customer service..Had a great part of the family vibe to it..Lobby was very comfortable and relaxing..Had fresh coffee made..And once again excellent customer service..

Great people to trust with my vehicles.

First time coming here. Employees were friendly and kept me updated

Got new tires on the truck. Good price and great service!

Excellent. Never have any problems

Good staff and good service

Didnt have to wait very long and they are nice and friendly to you.Thanks Gateway

Top notch service. They even drive you home while you are waiting for your car.

Good place for oil change and tire replacement

Sold my son a set of tires $300 over retail and all he wanted was a oil change and rotation lesson learned he told them as he paid the bill for over $700 will not go back

Shop is disgusting and employees smoke in shop and dont help with future problems

DO NOT take your vehicles here for service! They LIE about not only the diagnoses but also what they (didnt) fix!

Great Honest Company and great employees

Friendly staff, suggest making an appointment if possible.

Great...very timely, very efficiently and very polite.

Always friendly and willing to help the customer

Had terrible service.Left my car early in the morning as told, Id called on Tuesday told to wait until Thursday since mechanic was out on Wed.It was never even checked it. I was going out of town and finally took it to another shop.

Great place friendly fast

Top Notch Operation

Very nice

Friendly, drove me home when i didnt have a ride. Pretty pricey though.

Great service!

Awesome customer service!

Great service company

They put my spare tire on for free.

Good service

Best service....cool

Its okay