Kylie was excellent. Best Verizon sales rep I have ever worked with. She is an asset to your company and you dont want to lose her. I always dread the process of buying a new phone because it is such a game, for all dealers, but Kylie made it pleasant and she is very knowledgeable of the products. I recommend you ask for her if at the Severna Park location.

I went to this store as my iPhone 7 was not working well anymore. I wonderful young man named Shawn assisted me and the process was very smooth. He did everything for me and showed me all the new gadgets. I would highly recommend this store and especially Shawn! Ask for him if you go in there. You won’t regret it!

I love this store and they have always been so helpful we’ve been dealing with them for two years! Keep up the awesome work!

Sales rep Kylie was very helpful, my wife is going back later today to reprogram her tablet. Kylie is going to help her. I would Kylie 110.

I dont understand why they have stores to go into n they cant help u they just collect or exchange equipment out. U still have to call customer service then u have to go through all these crazy prompts n then u still arent promised to talk to a real person. Makes no sense to me. So because of my experience today I will be going back to Comcast. Verizon gives u the run around. I was not happy. Zero stars

Im sorry - initially great, but support is almost nil. Brianna was so pleasant and promised so much. All service people at the store could not be nicer. But now I have to constantly call and work my way through the main switchboard to talk to Walter. It has been 6 months, and I still dont have resolution to the issue. They talk the talk but are not walking the walk for me.

Moving out of state.. canceled service and returned equipment. Service agent was professional, helpful and friendly. Experience was easy and pleasant.

I came here to return my Fios router before moving. I walked in with my router in hand and an employee at the front told me to sign in on the tablet and then wait in my car for a text. I signed in and returned to my car. I waited a full hour without getting a text before I decided to walk back in with my router. As I was standing at the front an employee came from the back of the store and told me he could assist me with the return and I was out within a couple minutes. I dont know why I had to sit in my car for over an hour for something that could be taken care of so easily... who knows how long I would have been waiting for that text.

Stopped by yesterday to check out a new phone and drop off old fios boxes. And I cant say enough about Nick and Randall. From the start they both made it a very pleasant and awesome experience. As someone who has spent their entire adulthood in customer service/relations, I couldnt have been more happier to have them as my salesmen. From great conversations to providing me with knowledge of my new phone, I can tell they are top notch. I will certainly be referring all my friends and family to Nick and Randall. Thank you both for taking the time to just talk like we were old friends.

I went to location on route 2 next to donut shack great mang. Helped meDONT GO TO LOCATION IN ARNOLD ROUGH PLACEI was there over 3 hrs getting a new phone never again

Mason, the sales rep, was super helpful and very professional. He went above and beyond to make sure the phones were set up correctly, and I understood everything. He also gave me lots of tips and recommendations for the practical side of things, such as advice on cases and screen protectors.

Your representative was kind and solved a difficult problem we had. It was awesome!

There are super nice people that work here BUT, i have had a major issue with my account since January where the employee i worked promised us a bogo deal but the deal had since expired. We now have to pay full price for both of our phones which is something we didnt intend on at all. I am not local to this area yet i have flown and visited this store several times to resolve this issue..but some how it is still not fixed. I have tried calling the store numerous times since leaving maryland only to be directed to to customer service..then to billing..only for billing to tell me how much i owe. This is an extremely difficult process. I wish there was a better way to connect with them.

Been a Verizon customer for over 50 years, land line, tv vios, and 2 cell phones. Hundreds of dollars each month. TV remote stop working, they want to charge me for a new one that operates their services which I already pay for. I dont think so!,

I thought Ray was an outstanding Verizon person. He informed me about several possibilities for my account. This next point is not directed at Ray; I just wish Verizon would be more forthcoming when it comes to giving a person paperwork (illustrating charges, fees, not to mention what you’re signed up for). I’m old, and these screens are tiny to me. Paper’s better.

The worst experience in phone purchasing. My Husband and I purchased 4 phone on a family plan. We were sold a promo that apparently doesnt even exist. We were told we would be getting gift cards for trade ins. We are now 3 months out and the sales rep has stopped taking and returning our calls. I reached out to Customer Care at Verizon and was told that promo was NEVER a thing. We only switched our phones over for this promo. Its comical that this guy told us he was a manager and LIED about a promo to get a sale. He sat with us for over a hour telling us about all the stuff we could get for free because we could basically pay it all off with our gift cards when they come in. And of course Verizon is not honoring his promo because it never existed.

Everyone was very nice to work with, I had to get a new phone because mine was lost/stolen. I really appreciated that Nick helped me by transferring my information from the iCloud and making sure everything was set up for me as well as putting my screen protection on so I didn’t have to mess with it. I would recommend friends/family to go there.

Went to turn in my set top box for fios from my old house, expressly told the person who helped me that my connection had already been moved to my new house and I didnt need a disconnection or setup appointment, and they go and disconnect my service anyway. Had to call customer service to get my existing internet connection reestablished, avoid this place for fios issues.

Mason was very knowledgeable friendly patient trust worthy. I appreciate your services keep thriving

Went in and was instantly greeted, any question I had they were quick to answer and help get me the best deal possible. Definitely gonna be the only Verizon store I go to from now on

Randall took excellent care of us at the Severna Park Verizon Store. He is a great salesman and helped us get the best deal. A+++

Brianna was amazing. I was upset because my phone was stolen and she helped me in a way that put me at ease. She went out of her way to help me.

Kylie was very friendly, knowledgeable, and genuinely interested in getting us the best deal possible. No one there tried to up-sell us or press us into adding any unwanted or frivolous add-ons. Great service overall.

The store has great COVID precautions and my service was timely. The gentleman who assisted me was polite, courteous and knowledgeable.

Nick was a great guy he help me immediately and even though they didn’t have exactly what I wanted he was able to find something that would work.

Ive dealt with At&t also T mobile and also Verizon in the past I dont know what happened over the years but I had the best experience Ive ever had with a phone company yesterday with Verizon randy my man made it as painless as possible

I tried to share how to recycle old iPhones with the store personnel, since the person I spoke with didn’t know where or how I could recycle my non-working iPhone. The first person hung up before I was done speaking, and the second person would not let me speak to a manager. Not an environmentally friendly customer service team. He said, “a manager would probably not return my call.”I found a place on Apple’s website where they will email you a label, free of charge, and you can recycle your old iPhone. It’s the right thing to do.

Randall was a great help, the place was packed and hebwas helping 2 guests at once to get the line moving.

Waste of time. Rep was more worried about social media than customer service.

Only two employees when I went and they both handled the large customer workload very efficiently and professionally. While also being friendly, a difficult thing to do sometimes! Definitely recommend them! White guy with the long beard personally did a great job! Thank you!

Ray is incredibly professional, polite, and most importantly, knowledgeable. My experience at this store was extremely positive. Ill definitely go back and Ill refer my friends and family. Ray, thank you again for being AWESOME!!!!!

Verizon helped me sort out the ways to limit my minor child’s smart phone usage.

Awful experience. My girlfriend left the store with a bag full of accessories and told me she got them for free... she also told me she wasn’t sure why she had to put money down today when usually the phone payment goes on the bill. Once we discovered that the $400 she paid in store was actually for all of this stuff and not for the phone, she tried to return it but was told she was past the 7 day return period?? And he charged her for a water protection plan and set up fee she didn’t know she was paying!! Come on now and they allow these employees to pride themselves in being an “assistant manager”, makes me wonder what the manager would screw us over with! Doesn’t even deserve a one star.

Friendly, Nicholas was very helpful. Would definitely use again.

Kylie is very helpful and pleasant to work with. She had a lot of patience solving my problem as I had a difficult situation with my new BlackBerry phone. Ask for her!

Randy was excellent and knowledgeable. He helped me out every step of the process by ordering the phone and calling me when it arrived. Would definitely come back.

I loved the experience the customer service was great and their COVID safety was excellent.

Nicholas was very helpful and gave great suggestions on how I can save money

Respond timely, very helpful, courteous and professional. Resolve my issues and my concerns in a timely manner.

Went to the Verizon Store in Severna Park to turn in 2 iPhones. I was signing in at the kiosk when Ray came out to tell me to come in. He credited the value of the phones to my account and I was out of the store within 10 minutes. Overall a great experience.

Ray provide awesome customer service. He took the time to answer my all of questions and ensured that I understood all of my options.

Mason did a great job.. Friendly, professional and outstanding 1st class service. Keep up the good job . With employees like that, you will sure have return customers. Thank you.

Nick was extremely patient, thorough, and informative. Definitely ask for Nick if you want help purchasing a new phone! I couldnt be more pleased with his assistance.

Been sitting here for 30 minutes, still no associates available. Very poor customer service

Our Customer Service Rep was wonderful. Thank you for your help.

Great service and all the products you need in one place.

Nick was considerate and easy to work with. No pressure at all.

Outstanding Customer Service!! All Is were dotted and all Ts crossed!! Thank you for a perfect job!My Representative was Ray. Thank you.

My husband worked with Mason today with our new iPhones and transferring lines on our account. Wasn’t the easiest process but Mason was top notch!

A number of people waiting, but a safe, orderly system and efficient workers quickly took care of business. NOTE: This positive review would go equally negative if we dont get timely credit for our faulty equipment return, but at this point I dont expect that to happen.

Brianna was amazing she made great recommendations and was very helpful and if I need any more help will definitely go to her!

Management is addressing my concerns.

Great customer service, knowledgeable staff, Ray is a pleasure to work with. Good Covid protections and attention to detail.

Brianna at Verizon was very informative, super professional and extremely nice. She made me feel very welcoming.

Randall helped me; it was fast, professional and he was a great help.

Got in and out quickly. Love how u can check-in and wait in your car for your text to come in the store!

She was really a big help and so welcoming. I love going to this Verizon

TOOK AN HOUR TO GET INSIDE TO GET WAITED ON TO PAY THE BILL ! MAYBE 5 MINUTES ONCE IN THE STORE ! SMILING FACES POLITIE FAST CLEAN STORE, VERY HELPFUL . BE SAFE !

Nick was great ! Easy to work with and had me in and out with my new phone !

Mason was very patient with me and made sure I understood everything before I left the store. He was very knowledgeable and made sure I got the best deal

Very informative and will work with you to get the best deal

Excellent service, the return was easy and she quickly replaced my phone case and screen protector.

Service was great. Had a little wait time. Very helpful.

Ray provided great service and found a way for me to upgrade my phone and align my plan to family usage levels. Would request Ray the next time I go to the Severna Park store.

Kylie was amazing. Wed give her 10 stars if we could.

Spent time with Randy getting everything set up for my new phone!! He was amazing!!

Great overall experience. Brianna was very courteous and helpful.

Ray is amazing. Very helpful and patient!

Randall was very knowledgeable and was in and out quickly. Staff very polite.

Nicholas was amazing! He answered all of my questions flawlessly and got me switched to Verizon from T-Mobile without any complications or delays!

Very informative and very helpful. Happy customer 👍🏼

Help was professional and prompt. A very easy experience.

I absolutely love the workers here. Theyre friendly, helpful, and didnt try to over-sell me on services, bundles, or equipment.My problem was who theyre doing business with concerning phone insurance. The insurance for phones was a pain to figure out, and to top that off, you pay something like 20 dollars a month, just to have to pay $200 deductible for your phone if it breaks, all the while paying off the original price of the phone. Not a super great deal

Helpful but defensive. I could tell they choose words wisely to avoid fault. They will customer service the heck out of you until it comes to money.

Ray was absolutely helpful and set me up with my new phone and good! Ask for ray!

Randall is chill. Very informative and helpful.

Always super friendly and help with my questions. My mom (senior citizen) goes to this store even though its not the closest to her because they always help with her questions that most senior citizens have.

Brianna was fantastic - very helpful and on point dealing with all our needs!!!!

Waited over an hour. Never got helped. I had to leave to pick up my kids from school.

Efficient and the wait wasn’t bad despite being crowded

I went to the Severna Park location today to purchase the IPhone 11 Pro Max. I have a few friends who are with Verizon and they have informed me that I can trade my phone in (REGARDLESS IF I OWE MONEY ON IT) and use the money they would give for my phone to buy me out of Sprint’s agreement. With that being said I called the store to be courteous and let them know that I realized it was 6:38pm est and that I would be there at 6:45 as I live around the corner. I asked the representative if they could check to see if the phone was there before I got there which they proceed to say yes. I get to the location and I could instantly tell that I was being rushed out of the story. The representative first told me that I needed to buy iCloud storage and that they do not switch over your information from your phone to their computer to your new phone. She then proceeded to tell me that I needed to call sprint customer service to get my account number and pin and to pay the phone off and that can, “take a while so when did you want to schedule to come back.” I responded and said, “no I want to take care of this today; I have my account number and pin handy and it was my understanding due to Verizon’s website that you would credit me $360.00 for my iPhone 10 since it’s in immaculate condition.” She then responded by telling me to hold on as she went into another room. She then comes back and says “we don’t have the phone you want in stock all the ones we have are already on hold for someone else” so I asked why was informed otherwise before I came here. She told me that their manager had already left and that they weren’t able to check that information out without the manager there (are you seeing the contradiction there?) so I got up and just left and of course I called corporate for them to be closed as well for the day so overall I’m perplexed with the way in which Verizon deals with their customers.

Waiting hour to pick up cable box upgrade is insane. Why the box drop off/ pick up is in the same line as the wireless customers is just poor management. Myself and the 8 other box drop off customers at least had the entertainment of hearing Grandma Genes iPhone 6 data transfer to her new fancy iPhone after being scammed $300+ for cables, chargers and screen protectors all while the salesman constantly reiterating “I think this will work best for you”. 2 stars for how many complete sentences were in this Rant/Review

Very attentive,helpful and conscious of covid-19, following CDC guidelines

Great experience very helpful!

The wait for dropping off an FiOS wireless box is unreal, they could do this so much better.Turning in and receiving a receipt for old equipment is it a two minute transaction. There are multiple people in line with equipment to turn in. I’ve waited over an hour. I realize a turn in doesn’t generate a commission but waiting while multiple customers receive a marketing pitch on what phone what case what plan to purchase is very irritating. 17 year customer for both home and cell.While waiting I called your customer support and the representative called the store and got brushed off as well.Not worth recommending.

I went here the other day to return my cable boxes and router and they were VERY attentive to me when I walked in... compared to the other Verizon store I went to earlier in the day. They were busy but made sure I was the second in line so no one would come in and try to butt ahead. I was very pleased with how fast and nice they were. 5 stars for sure!

Thanks for helping me switch over from at&t. You guys were great.

We were the the other day. Music playing was rap with the F word in every sentence. Really not necessary considering there was a young teen there getting her first phone. This is a business not your home or car. Then finally I got waited on and we again sat there while the guy waiting on us left our table without even a be right back while he took a personal call laughing and thinking he was having a wonderful conversation while the customers still sitting there waiting! He finally came back to us not even an Im sorry or anything like he does this all the time.

Brianna was very helpful and patient.

Myself and five other people have been waiting outside for over 45 mins. Looks like one of the employees went and took his break while we all wait. Could the two employees in there move ANY slower???? No. A return of equipment for a previous customer took over 30 mins.

Some stuff that I might think about buying.

Great customer service. They truly care about helping the customer and not just about making a sale.

Great experience with exchanging some FIOS boxes and while there, they checked my account to see if they could get save me some money on my wireless plan which I am also a customer. I was able to upgrade my phone and also save on my monthly bill overall. Good looking out!

Ray was very helpful and friendly.

Walter is the man!!! Thanks for all your help!!

So I went to this store today. Verizon technical support referred me to a local store because I had a faulty SIM in an iPhone 5s. After an extensive wait, the gentleman told me that this older phone was no longer supported by Verizon. If he would try to replace the SIM, the phone would no longer work. And, it would no longer acxept the old SIM. He suggested that my only remedy would be to buy a new phone. So I left the store and called Verizon technical support. They basically said the man at the store was full of it. He just wanted to sell me a new phone. I went home and replaced the SIM. All is working fine. I WILL NEVER PATRONIZE THIS LOCATION AGAIN!

Mason was very helpful and friendly.

They helped me to complete everything.

Verizon store drop off is going to be one of the worst run companies Ive ever seen Ive been sitting here an hour all theyve done is let people walk in and out and they havent called any of us who have been waiting in line this to me tells me that your business does not support its product therefore I do believe that you all should not be in business if you cannot support your equipment or whatever else is going on you should not even do it theres better companies out there than you all

Came in with a very simple ask. Can I upgrade my phone from a 6 to a 10. Thus began a 3 day many-hour nightmare that I am still involved with as we speak as I am on hold with Verizon Wireless customer service. Again.Long story short, they started an entirely new line for me which I didnt want/need. They also didnt tell me they had done that. It also made no sense. I spent hours with Verizon Wireless customer service untangling this. Everyone assured me I would not be charged for the extra line. And here I am 15 days later again on the phone because I just received a bill for $320 charging me for the second line. INFURIATING.