What a wonderful experience purchasing my 2021 RAV4 Prime from Toyota of Massapequa! My salesman Darnell was patience and helpful in every way. The sales manager Daniel was straightforward and honest. At the end I got the car I want and the excellent deal that I couldnt resist without feeling any pressure. The entire process was nothing but smooth and professional. I highly recommend this dealership to anyone in the market for a Toyota!

Got our used 2018 Toyota Camry from here thanks to Joel, our incredible salesman. He made sure we were getting the best deal possible and made us feel comfortable throughout the entire sale. Three months later, we are still loving our car. I would recommend anyone in the market for a used car to come here and request Joel.

Such a wonderful experience leasing my 2021 Highlander from Toyota of Massapequa. Colby Fiedler was extremely professional and a delight to deal with. He went out of his way to accommodate all of my requests. I can’t rave enough about my positive experience and how Colby made it so easy. A true gentleman, kind and caring as well as extremely knowledgeable.

I had such areal good sales rep named Raymond PARRA. HE was very knowledgeable and very straightforward. And most of all very honest. Then I met with GEORGE THE FINICAL MANAGER .also very helpful. My experience was very satisfying 😌

Super clean establishment!!! My sales guy Ali made my 1st car buying experience very painless. No fast talking, gimmicks, or lies. He went above and beyond for me which is mind blowing! He made sure I understood EVERYTHING!!! Most of all I GOT THE BEST RATES and left there literally paying NOTHING $0!!!! Thank you so much Ali!!! Definitely recommend this Dealership.

I was looking for a new SUV, and like most people I did research online and settled on 2 dealerships. Toyota of Massapequa reached out to me after I submitted inquiry on a Highlander SXE they had in stock. Upon arrival, salesperson Carlos Andujar was waiting to show me the vehicle. During the test drive he explained all of the safety, driving, and entertainment features that come with the model I was looking to purchase. While going over payment options I like that all parties involved was up front and honest. I had 3 payments remaining on my current lease (not Toyota). They were able to get me out of that lease early and into my new Highlander the same day. I’m happy with price, especially with the shortage of new cars that’s available currently. I definitely recommend Toyota Massapequa to anyone looking for a vehicle. Carlos was great to work him..

I had a phenomenal experience at Massapequa Toyota. From the second that I walked in the door, Darnell was nothing but kind and helpful. He heard me out in terms of what I was looking for and helped to deliver just that. He answered every single question that I had and was so helpful throughout the entire process. All of the other staff at Massapequa Toyota were also very welcoming and friendly. As a young professional who does not know much about cars/ this process, I felt very safe and knew that I could trust Darnell. Thank you to everyone at Massapequa Toyota for making my experience such a wonderful one! I will definitely be returning & recommending others to Massapequa Toyota!!

This happened a few days ago. I went in to test drive a car after seeing it listed online. It was listed as certified, no accidents, and a great price. I loved it after the test drive and wanted to buy it. My sales person, Joel, started to get everything ready for me, but came back and said that the car was a no-go. Car actually had been in an accident, was not certified, and did not even have the title. This was extremely disappointing. Joel was very helpful throughout the experience though. He was genuinely sorry about what happened. He offered me the same vehicle in a different color, less miles, but more expensive. He listened to all of my concerns about the ordeal and how I preferred the other car. He helped to get the car to a slightly more affordable price, and made sure that the car would be spruced up nicely so I could love it as much as the one I originally wanted. Joel was friendly, and kept us updated throughout the process, and offered water and small talk. He introduced us to Colby who knew so much about how the vehicle worked. I wish I could give the staff like Joel and Colby a separate 5 stars. I could tell other customers in store really liked their sales people too. They are great! I even got a happy birthday email a few days later from Joel! Thank you!I just think management needs to make sure the online listings are correct and actually have the documents necessary to fulfill a purchase. It will save a lot of stress for everyone involved. Also the whole adding 2000 down payment which is not included in the price listed online is super confusing and misleading. I saw other people mention that in reviews and I agree.

The experience was great from start to finish! The receptionist was extremely patient with us as we had to find the right information about our vehicle.. Scott from service gave excellent service by explaining what the Corolla was in need of because of the mechanics who were in charge of repairing. We are so glad that we had excellent service and will be coming back for other repairs. Thank you again!

Our lease was coming to an end very shortly and we had to decide whether to lease another vehicle at this time or do a buyout on our current lease, which had very little milage on it. Because of the current shortage of cars at this time, prices on cars are totality outrageous. So, we decided to buy our leased vehicle. Ramon Nunez, our sales rep agreed and made the buy out process as easy as possible. I recommend him highly. And when prices come down to an affordable level, we will definitely look forward to working with Ramon in the future.

From the minute we walked in, Xenia Pena was so warm, welcoming, kind, and so helpful. We been car hunting for so long and honestly, it felt so right being there. The car we wanted was available and she let us test drive it; she wasn’t pushy or anything. She was straight up with the pricing and the fees. This was the best car purchase experience we ever had. Xenia was hilarious and made the whole car process so easy. Everyone in there is so kind though. Best place to purchase a car. Xenia is definitely a superstar. If you need a car, definitely ask for her. She has a beautiful personality. Willie the manager was really kind too.

My entire experience with Toyota of Massapequa Service department was wonderful from making the appointment to picking up my Highlander this morning. My Service Representative Sebastian was courteous and helpful. The service was estimated to be completed within 2 hours and I received a text exactly 2 hours later that the service was completed.

Great experience leasing a car at this location! Our knowledgeable salesman, Hassan Khan, worked with us to find a great deal that fit our budget and answered any questions we had. This is my first Toyota and I plan on continuing to lease from this location. Very happy with the vehicle and excellent customer service! Highly recommend

Wonderful experience at Toyota of Massapequa. My sales rep Adam made the entire process so easy, and the rest of the staff was friendly and helpful.

This was my first experience with Massapequa Toyota. From the initial phone call to the follow up texts. This dealership has been amazing. I showed up on time. Check in was fast and easy. I received a text and a call when my car was ready. Pick up was even easier. I highly recommend this dealership for their service Dept. I cannot comment about the sales floor as I never stepped foot on it. But I will return to Massapequa Toyota for all my future services.

Staff was polite and friendly. They made my transaction of buying out my lease simple and quick..I definitely would go to Toyota in Massapequa to purchase a car in near future..

This review is long overdue but can’t pass the opportunity to say how helpful Darnell was at Massapequa Toyota. I was not looking to get into a car the same day but with Darnell I did. With everything going on, it’s not the best time to be looking for a car as there is global car shortage. Darnell almost magically pulled out a car for me with the help of his manager Danny and I’m really happy with it.It was a pleasure working with Darnell. He may this long treacherous experience so pleasurable and easy and I left there in a couple of hours with a car all in one day.Thank you Darnell Baptiste.

I had the pleasure of working with Joel Kramer,he was very professional and knowledgeable about the car I was interested in getting. Especially since it was my first leasing experience. He took the time to explain everything to me, And help me get the best car for my budget. I would highly recommend anyone who needs a car to ask for Joel!All in all my experience at Massapequa Toyota was a 10!!

My husband and I walked in late evening yesterday after our family truck broke down yesterday morning. We lost all faith in used vehicles and knew that Toyota was the way to go for a new one. Our sales associate Raymond P. Was a pleasure to work with. He was honest, helpful, and knowledgeable. Once we turn in our current Nissan lease, we are looking to return to Toyota ASAP for another new lease. Thank you Toyota of Massapequa.

My initial start at Massapequa Toyota was fine. I was waiting for my car since it was on back order. I called 4 wks in to be told my original salesman had left. It took 4 more days to finally receive a call.Needles to say, it didnt go well. Fast forward to dealing w Ty.. He is INCREDIBLE. Every dealership could be lucky to have a salesman as Fantastic as he is. Polite, knowledgeable, informative. He went over everything in the car. He asked me multiple times if I had questions or f I needed help.I absolutely loved him and was very appreciative of his service.He had total respect for me as a female purchasing a car.

I just bought a brand new Toyota Camry. My salesman Colby was a genuine and honest individual that made the car buying process as easy as it could be. I was very happy with my experience at Toyota of Massapequa, in particular the character and integrity of Colby. Thanks for all your help!

What a great first experience with my first ever Toyota! I leased a 2021 Highlander XSE. I met with Colby Feidler on Labor Day and he helped me choose the right model for my needs. The entire experience was a pleasure. I highly recommend Colby!Also, props to Jorge in the financial services department. Jorge walked me through all of the documents professionally, thoroughly and clearly. All of my questions were answered completely.High marks to Toyota of Massapequa for making my first Toyota experience a pleasure! Thank you!

I was recently interested in looking at the new Highlander & pleasantly surprised when I walked into Toyota Massapequa dealership. I was greeted by a well dressed young man named Colby. I’ve never had a more pleasant experience car shopping than with this wonderful gentleman!! First and foremost, he has outstanding customer service ability! Something we don’t have enough of these days!! He was courteous & professional. He took his time to listen to my interests, my needs, my budget & explained all my options. I felt relaxed & not pressured at all. Colby provided me with bumper to bumper details about the vehicle he really knows his stuff! If you are car shopping look no further - Toyota Massapequa will give you a stellar experience.

Xenia was absolutely wonderful. She made this process quick and easy and followed through on everything she told us. Everyone we spoke to in the Massapequa location was truly a pleasure. Great experience!!

Great service on short notice always a pleasure to deal with Toyota of Massapequa

This was my first time buying a car for myself and it was the best experience. My salesman Colby was the best person to deal with. He understood my financial situation and made sure he did whatever he could to help. I walked out with a car that I’m in love with and I can’t thank this place enough especially Colby for everything

I purchased a 2018Toyota Camry on 8/20/21 from Joel Kramer Of Toyota of Massapequa. Joel was very knowledgeable about the product and we were treated in a professional and fair manner. I would definitely go back to Toyota of Massapequa and specifically Joel Kramer in the future.

It would be better if appointment time is managed. Otherwise service is spotless. Personal is polite

Juan De Leon was super helpful in tracking down a certified preowned vehicle within our price range. With the lack of inventory, we had to wait a few weeks longer than we originally anticipated. Juan was attentive and informed us of when new stock was available.

Dropped off car night before for 7:30am appointment. No update from service representative. Followed up at 2 via text with no response. Ended up going at 4 and was advised car needs another hour to be serviced, because they were working on figuring out a rattling noise since 8am, which I find hard to believe. I am advised they need another hour to finish an oil change and recall. Was disappointed so asked for my car back immediately. Was advised I would get it back in 30 minutes. Ended up waiting over an hour for just the oil change to be completed. First time having bad experience there else I would give 0 stars.

Excellent service.all guys are professional & co-operative in this showroom. especially Mr.Colby such a nice guy..he is heping person. I purchased car because of him..I love his way of working. I will come back to buy another car.

Very patient and considerate of hardships. Staff was all great and extremely helpful!! Love my car!! Colby and Juan are the best!

Very shady when trying to sell you a car. They wouldnt tell us the price, saying the window sticker wasnt accurate and then trying to charge 15 percent over because of the shortage. They wanted more than $6,000 over sticker price thinking they had us cornered. Sales manager was extremely rude, saying he wouldnt work with us because we wanted to pay what the car was worth. I would suggest staying well away from this place and their bad attitude.

The sales staff were knowledgeable and friendly. The car I wanted was available. The support staff were helpful in getting the car ready. I would come here again.

I had a great experience at Toyota of Massapequa. This was mostly due to my extremely helpful sales rep, Darnell. He looked high and low to make sure I drove off in the RAV4 that I wanted.

This is my fourth lease with Toyota and I couldn’t be happier with my experience!!! Hassan helped me in getting the perfect car!!! He made us feel right at home and was so great to deal with! Professional and fun the perfect combo in my personal opinion!

Employees were all very nice, polite and friendly. But! When I made the appointment, they asked if I would wait or drop off and I said I would wait. When I left for the appt I discovered heavy traffic so I had my husband call to say Id be late and they thanked him. When I got there, they asked me if I was being picked up or could I leave the car overnight because they were running late. As I expected to wait, I had no way to get home. I waited there for over 3 hours. They had it noted in their system that Id be waiting. They had 3 contact numbers in their system. They SPOKE to my husband. Why on earth would they not reach out and tell me they were overbooked and to arrange a ride home??? No matter what reason weve gone to this place, to lease a car, buy out a lease, pick up a car or get service we are never out of there in less than 3-4 hours. They can be as nice as they want but they are inefficient and my time gets wasted.

The experience at the Service Department was very good, however my experience with the salesmen was not good at all. They are very unprofessional, careless and not helpful at all.

I waited for 3 hours for service maintenance. I think it was done 2 hours ago because I saw my car parked inside the venue after an hour & a half when I went to the waiting room. Then after an hour it was gone, that’s when I noticed they parked outside where the cars are done. The other people were taken care of ahead of me even I was earlier than all of them. If I didn’t ask if the cars parked outside are done, I won’t be taken care of. It happened last June 2021 too, when I have to wait for more than 3 hours.

I was able to get to get a next day appointment for an oil change for 8am. Marcia checked me in and I made myself comfortable in the spacious waiting area. About an hour later my oil was changed, tires rotated and fluids topped off. Marcia explained how many more free services I under my ‘Toyota Care’ coverage. A very easy and painless experience.

Sales team was awesome. Worked with us to strike a great deal! Definitely would recommend Toyota of Massapequa to my friends and family. So glad I went there.

Dont waste your time. All their used cars cost $3,000 more than the advertised price. First, there is the $1995 downpayment not included in the price. Then, there is the $695 dealer fee. Then, you have to finance through them at a high interest rate with additional fees. How could anybody trust them to do the right thing?

I am very pleased with toyota of Massapequa. From the moment I walked in till the time I left with my new car.The staff was all very friendly and professional. Brandon the salesman was very knowledgeable on all the models and current deals available. He took his time showed me the different models and options answering any questions l had. Then Jose the sales manger worked with him to get me the best price on my trade in and the car I wanted . Then sal from the finance department worked to get me the lowest rates for it. Absolutely a great team of guys. I couldnt be happier and will definitely recommend them to anyone looking for a car

If you’re in the market for a new Toyota I would recommend stopping by Massapequa Toyota first. This is the second Toyota I have leased from them. Both times I was totally satisfied with my salesman. They were honest and up front with me as I was with them. No long haggling back and forth. Thanks again Willis.

Hassan made the experience of trading in my lease so easy. Salesmen are usually condescending and intimidating but Hassan was personable, caring, and professional. He worked to the best of his ability to get me a good deal. Will definitely return to Toyota just to work with him.

Just got out with a new RAV4 and Hassan was of great help. He gave us a great car and helped us through the process they team helped us get the best price possible for the new car and old one. I have no patience whatsoever but they helped with everything to make it easier and a smooth processDefinitely recommend going here and requesting their help. I trust them because they seemed genuinely ready to help us.

Very easy experience. Went in for an airbag recall and I didn’t really have to do anything except drop it off. Everyone was really nice Sebastian checked me in and my car was ready less than 3 hours later.Thank you!

There were busy and I didn’t haveAn appointment but I was in and out in a fair time. Honest with me about my problem. Service writer was very helpful. Complaints: had yo wait almost 10 mins in line out front before I was taken. I was chartered for maintenance that was free and had to be corrected by the service person. I was charged for looking at my problem (a tire loosing air) as well as for the new tire itself. Also charged a small sum for tire weights, think that should have been includedOverall the service was good for a Saturday morning,but can’t give it five stars for the reasons stated

Great service as usual. Drove over a nail and ended up with a fast leak in one of my tires. Went to Toyota of Massapequa service immediately where they were able to take me in. The tires were purchased last year at Toyota so they were able to cover the new tire under the road hazard insurance as the tires were under a year old. They got the new tire installed and I was on my way in no time.

Unfortunately I had to pull back from my deal for personal reasons and this is by far the only dealership i experienced without being pressured and deceived and the refund process was smooth with the manager and salesman Colby.

Staff initially very friendly and attentive. I was helped by Raymond and took a 2018 used 4Runner on a test drive for about 5-10 minutes. Everything was great up until the time came to talk about prices. I was told that prices for the 4runners were non negotiable?. I got up and left right there and then and no effort was made by the dealership to keep me from leaving.I don’t think I’ll ever go back to this dealer because I didn’t feel like I was valued as a potential customer.

Always a pleasure to deal with this organization. All my needs and requests were addressed professionally and with care.

Hassan Khan is such an asset to this dealership! We came here with the intention of browsing the vehicles and left with a brand new AMAZING Rav 4 Prime. His help and assistance contributed to our confidence and desire to move forward with the purchase. Also he went above and beyond in every way possible. Lastly, he even took time to sit with us to explain the details of the vehicle and help us connect the devices.The dealership is only good when it’s employee do a great job. And this guy deserves all the appreciation. Thank You Hassan, we will be back for more cars!

Courteous, honest, willing to work with you. Brian the sales manager is great and establishes a positive, friendly atmosphere that pervades his staff.

Great service as usual, Phil provided all information that I needed so I could be sure that my Prius would properly be serviced. Thanks again!

Wonderful service ! The staff is very courteous and knowledgeable! My husband and I had both of our Toyota highlanders serviced today! We will continue to visit this service dealership for all of our Toyota products and service!!

My experience was excellent. Everyone was courteous and helpful. I was informed when the work was done on my vehicle via text; when I picked up my car, the check out process was quick and comprehensive. Overall… it was great

I usually never go directly to dealerships for service and my experience here reminded me why. I called to see if they could take it quickly for an alignment. The representative told me yes they had an immediate opening. I arrived and they took the vehicle, booked me for service, then told me 1.5 hours until ready. It has now been 2.5 hours. The only call I received was to tell me they checked my filters and they needed replacing. I arrived 45 min after that call and they were just removing the filters. I received a follow up call to talk me out of my initial bad review. They should put more effort into actually meeting expectations.

First time having my car serviced here. I was very impressed. Check in was quick. Service desk was professional, knowledgeable. Waiting area was clean with enough separation to be safe. I certainly recommend.

The staff are very helpful and acknowledge everyone that walks in. Melvin is the best in the store i recommend him to everyone. Melvin is knowledgeable and patient and goes above and beyond to help you. I was placed in the right hands for buying my first car. The only negative thing Id have to say about this toyota place is that they didnt have a coffee machine for customers lol

I had a phenomenal experience at Massapequa Toyota. From the moment we walked in through the doors we were greeted by Colby who went above and beyond to help us through the process of buying a car, he was nothing but Kind and patient with us. All the other staff there weere friendly and professional too. I will definitely be recommending you guys to family and friends. Thank you Colby and Toyota of massapequa for your help!

We had a great experience getting our new car here. S. Ali was fantastic. He made sure we got the car we wanted for a great price, and made it effortless. Thanks so much.

They were very accommodating and did an Excellent job servicing my Tacoma!

Toyota of Massapequa is the place to go to service your vehicle!!!I have been to the one in Valley Steam and will never return. I could not believe the difference!!!I called Toyota of Massapequa to make an appointment for a recall. Marcia was very understanding of my availability, explained the process step by step, set expectations. I had other questions. Curtis answered them all. Once I came in for my appointment, there was no push to sell me anything else. My vehicle was ready at the time promised, my day off was not ruined. I felt appreciated and will return as needed

I got my pre owned Dodge Durango from them yesterday and the sales person was Carlos andujar and he was very helpful and friendly and gave all the information I asked for, the car was clean like new car, I asked him to wash and clean 1 more time before I take home, he did that as well . The finance guy Willy was very helpful and clear . I had best experience getting car from them.

The staff are Courteous, friendly and explained clearly the task to be done for vehicle. The time took for servicing is exactly to the expected time.Waiting lounge is well maintained.Prefer to come back for service to this location.

I called about a car i saw online and arranged an appointment. I clarified the stock number and price. When i showed up (mind you, i travelled 30min to get there) I was told not only did the price not include $1995.00 down, but also there was a $650 dealer fee. Oh, and if I wanted to pay cash, there was an additional $2500 price adjustment. So, a $22000 list price became $28k.I dont expect these games from a manufacturer dealer nowadays. A used car lot? Sure. I was more than miffed.The sales associate Hassan was very cordial. I blame his dealerships lack of ethics, not him.Know what youre getting into. Caveat emptor.

Excellent service. Very friendly. No pressure to purchase anything. Waiting area VIP all the way.

I went there after getting a offer price, so I drove 6 hours to get there. And they changed the price 3,000dollars up. They told me the price I got yesterday is the price after put 3,000 dollars down. It is ridiculous to buy a car overhere. Who offers a car not a full price

A very pleasant and seamless experience. Adam was personable, yet professional. He went out of his way to make sure we were comfortable and informed. Juan was equally exceptional. I’ve been a Toyota customer for many years, and this was the best experience I have had to date. Thank you

I called the say of to get an appointment and was given one. When I arrived I was told it might take an hour and a half for my service to be completed. However, I only waited for less than 40 minutes. Great service!

I had a really pleasant experience at this location. Both Louis and Angel were extremely helpful in a situation that was disregarded at other service centers on multiple occasions. The waiting room has a high top table with a charging station that makes it easy to do work. I appreciate the guys listening to my concerns and addressing them in a timely matter. Would recommend this service center!

Ali was very professional and made us feel comfortable. We asked and we received. Love my new Prius Prime! Thanks Toyota of Massapequa

The staff was nice but I still don’t know why my battery was dead. It was explained to me by the person at the desk who was not sure what happened either. I am still not certain that the battery will die again.

Everyone was so nice and accommodating-the girl on the phone gave me an oil change appointment within the hour, the man at the garage entrance let me go in early, the girl at the counter was so nice and helpful-friendly smiles-not what i am used to experiencing at other dealers! Seaford Toyota gets an A+++ (After all, I am a teacher)

Awesome sauce! Best Toyota dealer Ive dealt with. This is Toyota #4Great job Toyota of Massapequa

A person go to a dealership to get a car.. not to make the finance manager get commission.. I just went to Toyota massapequa to get car, I find out real price (because it was tricky in online to make everyone go there), I said to them I have to find out my car deal with your bank but, they make me pay $2000 to go the processing then wait 2 hours there the sales person take me to the finance manager room this guy show me three different payment option with different service packages that i don’t need any of them. But, he said that I have to commit one off them otherwise ways no deal.. I understand that, they are dealer if they don’t want to make deal it’s totally fine.. but how this finance manager get the job 🤷 because he don’t even have basic knowledge that, a customer come to a place where, what they like to get it. Not commit something that finance manager make money for the boss or his commission.. they take my money from my bank in a single minute.. but, when they void it they need five weekdays time to get my money back isn’t that ridiculous? ☹️ Funny thing I’m still waiting to get my money back.. guys please think before sign something in front of these people . I would say if you want better deal look for some different Dealler not this ..

Toyota of Massapequa was very accommodating and worked very efficient on getting me through the process of a new lease. I would recommend them if you need anything from new lease or buying a car. 5 star service.

Orlando and TY were super helpful. Very patient and willing to help the customer with anything. Highly recommend!

Finding a car at Toyota of Masssapequa was easy all due to the help of Colby, he was kinda, patient and helped us get the best deal and a reliable car that will last me years!

This was my 1st service experience at Massapequa Touoto. I was very much pleasantly surprised. My appointment was for 8:00 am. I arrived a few minutes early and was greeted immediately. As I signed in, my vehicle was taken for service. I waited in the service lounge for less than 1 hour before the service was completed and my vehicle. Service at previous dealerships was so unpleasant that I would for go the complimentary service and opt to pay for service by my own mechanic. Not the situation I experienced today. Totally efficient and pleasant experience. Thank you!

My husband and I were there today and felt that this dealership deserved a great review. We were helped by Ali and boy, did he provide good service. As soon as we walked in, everyone was asking if we needed help. We felt looked after. Right before entering this dealership, we visited the Jeep dealership right next door. The service was horrible. The sales rep helping us made us feel like we were bothering him. We were so excited to test drive the jeep and were probably going to take one home today but they didnt even have one available to test drive. Completely different experience at Toyota of Massapequa. Definitely visit them. Their customer service is excellent! Highly recommending. And Ali certainly made an impression on my husband and I.

FRAUD FRAUD.. FAKE PRICES, will advertise a good prices when you show up to purchase they add $1995 in addition to $640 processing fee

Everyone was welcoming and I didn’t have to wait for hours!!

BUYER BEWARE. I Regret buying car. The salesman, Ali, Sent me 1 1/2 hrs home with a car that stalls. When I contacted them, I was asked if I was driving the car right, told there was nothing wrong with the car, and advised me to see another dealer. After I inspected the vehicle and paid for it, they continued to show the car, damaged the paint, and tried to cover it up with touch up paint that washed off in the rain overnight. Corporate was no help. I have lost all confidence in this dealer as well as Toyota.

Everyone I spoke to at Toyota of Massapequa were great. They helped answer all my questions, they got me the correct parts I needed, service department got me an early appointment and they installed all my parts without any problems.. Thank so much. MM

Stu Barnett, our sales person, provided us with exceptional service; answering all of our questions and getting us the best possible financing deal. Stu also took the time to explain everything to do with operating our new hybrid highlander. We highly recommend Toyota in Massapequa and we thank Stu and Jorge in Toyota finance department for their outstanding service.

Leased a 2021 Highlander after turning in my 2018 Highlander Xenia was a pleasure to deal with and made it a easy and pleasurable experience

Sebastian in service was awesome and helpful regarding the service of our 2021 Camry.

Not really satisfied with the service. I was at the dealership for inspection a month and half ago and as recommended I changed my battery, brake, filter, brake fluid, windshield, etc. In my opinion, they should have known about the alternator.

After voicing our concern that the marked price of the cars did not reflect the $7-9k inventory markup our salesperson Joel decided to disappear and not return after being paged and called by other employees. We called another dealer and there markup was $2-3k. It just shows that when i during a time that is hard to find employees that they can walk away without any repercussions.

Fast check in. Kept me updated. Extremely polite and accommodating. Waiting room was comfortable and clean.

Would never go back to this dealer. Brought truck in for 1st brake change of car. They were supposed to do brake pads and cut rotors. After cutting rotors said they could not use rotors that have never been cut before. Then I had to pay for new rotors. Never use dealer for stuff like this and this is why.

I had the pleasure of working with John G. in the sales department. He was personable, courteous and patient, not the typical pushy car salesman. He answered questions but didn’t pretend to know everything, and did his research to get answers as needed and earned my business as a result. He is a humble, honest and upfront guy. I couldn’t have asked for a better car buying experience and would recommend John G. and this dealership to anyone in the market for a Toyota.

Toyota of massapequa’s service is great. The sales consultant Colby Fiedler’s service was excellent as he didn’t make me wait a long time and answered any questions that I had. I am referring other people to go there too!

I was looking for a new car as my current lease was up in a few days. I went to the Toyota of Massapequa in Seaford. The whole experience was wonderful. My Sales Consultant, Hassan Khan, was very helpful and friendly. The Sales Manager, Daniel Algarin, was so wonderful and did what he said he was going to do. Thank you Hassan and Daniel, you have a long time customer!.

They listed a preowned car for cheap online, and when we went to the dealership, they said that we would pay the listed price if we payed a down payment that day, but when all was said and done, they added the down payment to the listed price, so the price of the car is $3000 more than listed. Not only that, they also tried to sneak in extra charges by saying they were giving us extra services on the house, but then charged us anyway. If you buy a car from them make sure you check every document you sign because they will add charges if you are not looking, while acting all nice, beware of Juan C he talks fast, and makes it seem like you are only signing everything to get the car, but might sneak in more stuff to charge you for. When we looked at our deal when we looked at how much we would be paying in the end, with all the extra charges they added, it was expensive enough that might as well have bought a new car. Luckily we were able to take off the extra services from the deal, otherwise we would have been bleeding money.

Everyone is nice and the service is good, although my car now smells like gasoline instead of its normal new car smell.

Excellent service. The front desk was very courteous and mindful of my wait time .

They are very responsive and accommodating. I am pleased with their service.