Took my vehicle in for a smog check. It’s cool that they check tire pressures and top off if needed. What’s not cool is that they swung the air hose on top of my hood and hit it, dragged the air hose on my hood, swung it again on my roof, dragged it on my roof to fill up the tires on the other side of my truck! Mind you, they did this while I’m standing right there watching them. It was literally easier to pass the hose underneath my lifted truck. If I hadn’t seen it, I could’ve potentially left there with a bigger bill to buff or even worse paint the hood than the cost of the smog check. First and last time I use them.
Thank you for being so helpful . This is the second time Ive taken my car to them. I feel I can trust them and leave my car w/them kn owing it will come back to me in great repair i requested. Its a good feeling leaving somewhere w/no unanswered questions. Great people. Thank you so much.
This is a family-run business...I was greeted by the wife and my cars assessment was done by the husband. They made me feel like family!! My car has never been in better hands.
They did everything l needed.No scam. I will return to Integrity for my auto needs again.
Warning to immune compromised individuals. Very loose use of masks, even by the manager. When I questioned if my technician would be properly using a mask while inside my car I was assured he would but the manager and another employee, standing next to each other without masks inside the office assured me the plexiglass between them and me was sufficient. In the shop, most masks were worn under the nose or not at all. Additionally, bring personal items in car with you. When my car was done, it was left unlocked with the windows down for several hours next to the sidewalk. When I expressed concern to the manager about the safety of this and concern for my personal belongings, I was assured it was what they are doing to air out the car for covid safety. I was not informed this was their practice when I left my car. I asked the manager if I had missed a sign stating this is their current practice. The manager pointed to the sign stating they are not responsible for stolen or lost belongings. No where did they state they will leave your car open until you pick it up . I was told its never been an issue and we have security cameras. I was not offered the information necessary, before leaving my car, to make my own decision about what I felt safe to leave behind in an open car.
Great service. Used coupon from Yelp for oil change smog combo, fair price. They also got my break pads replaced in the 30min before the shop closed. The people at Integrity great and work fast!
I got a Groupon and the staff was really friendly. They got stuck on another car that took a lot longer then expected and stepped away from that job to make sure yo get me out quickly.
I have been coming here for years for full synthetic oil changes. I have used Groupon vouchers and also paid cash. Today I brought in a voucher and was told my car called for 0w 30 synthetic oil, which is a special order and makes the voucher ineligible. I told them this is the oil they always put in my vehicle and even offered to show my prior service records. They said dont bother and get your money back from Groupon. No apology, not attempt to remedy the situation that was clearly an issue on their side. I will not be coming her again.
Great experience, Nathan and George helped me out twice in the same day and fixed my baby up perfectly. 6/5 if I could
Pulled in for oil services...took me right in and out. Great service
I got a Groupon for them and they were great. Just needed an oil change and they got it done pretty fast and well. Nice people too. I had no issues.
Professional staff. Trustworthy diagnosis of my cars issues, and work was completed in a reasonable timeframe. Im glad I brought my car here instead of to the dealer. Would recommend to friends and family.
I have to work 3 eight hour days. To pay their initial payment before they even look at my car. Definitely not a shop for me.
Ive been looking to find a good, honest local shop and let me tell you. The new manager at this location is by far the best interaction ive had in a mechanic shop. Friendly, upbeat and will take his time to explain to you what your cad need and doesnt. i got my brakes checked at another shop and they wanted to rip me off telling me i needed at lot of things. i came to see him here and he only suggested me what was needed saved me $1k in repairs. i will def bring my vehicle here for all my needs. I recommend it.
I was coming to Santa Cruz to have a relaxing day when one of my tires blew on the highway. I was 15 minutes away. It was almost 5 PM and at that time all the repair and tire shops close. Nathan, William, George, and Jose were awesome and helped me get the tire replaced as well as the other three. They stayed over time just so I could get my tire replaced and make it back home. I called several shops and they were the only one’s that said they could stay open and help. I greatly appreciate this shops and the above persons mentioned. 5 stars FORSURE! Those one star reviews are mostly people with smog checks that did not pass and need to stop complaining and fix their cars! Thanks again guys, I really appreciate it!
Cant fix a car . the only job they have to do
I bought four tires online and brought them here to be Mount and balanced but was told that the owner doesnt allow people to bring in parts
Quick and friendly service! In and out in 20 minutes for smog check, will definitely be back for car service and tires. Awesome local auto care!
My sister brought her car into the shop, never diagnosed the problem and immediately wanted to go with one of the most expensive fixes that might not even work. We decided to try it but they held onto the car for over a month and didn’t do anything to it! On top of it all they were really rude to my mother. Strongly do not recommend, surprised AAA approves them.**update: the next shop we took my sister’s car to fixed it in a week and a half. Where as integrity had the car in their possession for over a month. Do not bring your car here, this shop is absolute trash**
My daughter brought her truck in there to get a new radiator, fan, etc. They did the work, paid over $1600 and the truck over heated on the way home:( Come to find out, she had a blown head gasket. Wish they would have told her when they started the truck up to check their work. Its not their fault she had a blown head gasket, just bummed they didnt alert her about it before she drove away.
Lacking in customer service, keep looking.Came in for a smog despite high prices because of coupon in the paper and desire to find a legit local shop for routine work. Couldnt complete smog because not enough miles driven since reset, my bad. Staff complained, told me to come back another time. Couldnt help with details. Drove around, used a reader to confirm everything was set, came back 15 minutes before close. Can you check it now? No. Why not? Too late, closing. Really? Looks open. Nope, come back Monday. (Took me
Awful neighbors unless you like leaf blowers at 8:00 am on Saturdays that seem to go on forever. Complained to them twice before. They dont seem to care.
Brought my truck in for a rush repair they got right on it and done by the end of the day. So happy.
Great shop and helped me through a rough diagnosis. Did excellent work on my car. Will bring the rest of my families vehicles to them.
They dont wear masks! I didnt feel safe going in and now I cant get a refund for the Groupon I got
The staff were all friendly and efficient, but none wore masks at any time. Truly disappointing.
Theyre good people. The staff at the counter were kind, and I saw several friendly interactions among the mechanics. All the folks I spoke with were nice, and they were patient with my questions and requests.I took my old Subaru in for a SMOG check and failed the first time for a valid reason, so I know they do their work well. They were patient with all my questions, weighing the options of having them fix the things that needed to be to pass, and they were understanding when I decided I wanted the experience that came with fixing it myself. I brought it back where they were upfront about the wait times, something I greatly appreciated with my sporadic schedule, and tried again later. They seemed happy to see me again when I brought it back and the SMOG technician complimented me on my repair ^_^ I checked online for specials before hand and after passing the test I got a discount on the services done too!Go early. They dont have appointments, at least not for routine maintenance things, so be aware that it is first come, first serve. Check their website for special deals before going in. Be humble and kind, and you will get the same in return.Thanks Guys!
Great service and great prices. I will definitely be taking my BMW to them next time
Good group of people that know their stuff in what they do and it shows. No complaints here.
Trustworthy shop
While driving on hwy 17 a car behind me let me know that my brake lights were out. I stopped in at Integrity Auto and even though I didnt have an appointment, they took care of me. They quickly replace both burned out bulbs and didnt charge me. Great service!
I HIGHLY recommend Integrity Auto, the name says it all!Adrianne is amazing, smart and gets everything done in a timely and efficient manner.Anytime I have had an issue with any of my vehicles they have always been helpful, courteous, efficient, affordable and professional.I will continue bringing my vehicles here... oil changes, to new rotors, brake pads, tires, wheel bearing replacements, (exotic noises coming from the engine compartment lol)... thank you all at Integrity, you are awesome! - Kelly T
Excellent and fast service! I unfortunately had to get my alternator fixed and they were quick and the price was very good. Exceptionally fast oil change as well. Best place Ive been to in Scotts Valley! Thanks
Finding a trustworthy car mechanic is difficult when you move to a new area. I feel welcomed by this staff as a friend or family member would. Service was timely and information was clear and the choices were all mine. I highly recommend Integrity Auto!
This was my first time bringing my 2000 Ford Explorer to Integrity Auto Service . I was very pleased with the professiional and courteous interaction. I was also impressed with the clean and organized shop. This tells me a lot about their standards. I had another issue with this SUV that I need addressed and Art explained to me in clear easy to understand detail what may be involved in addressing the issue. I will be taking the SUV to Integrity Auto for repairs for this issue and I will be recommending Integrity Auto Service to friends and others when they have a problem that needs fixed on their car. I have found my go to place for automotive repairs and I highly recommend to others to take their car there and see for yourself. 5 star service!
I have both my Dodge Ram PU Truck and my Toyota Prius serviced by Integrity Auto, and recently had new rear brakes and new serpentine (sp?) belt put on the Dodge. I appreciate that you don’t need an appointment, first come first served. However, even when they are busy they still fit me in. I can always count on them to do a excellent job, and most importantly they are honest and forthright. I love that they work on Prius as that saves me a trip to Santa Cruz and keeps my money local. Employees are knowledgeable and very friendly and seems like everyone there is on the same page.
Terrible service this last time. The manager had an emotional melt down and flipped out on my son and I.Im am now going to have to pay for my regular mechanic to investigate and fix an issue that was came up after having them change my cabin air filter. My air conditioning isnt working properly after an air filter change.
Car suddenly didnt run after smog when it had NEVER had any issues before. Unsurec what the heck they did to my car. My guess is they are trying to get mechanical work to make money! Never again....
Rude and very unprofessional I will not go there again !
I would like to Thank Sam and the whole staff @ Integrity. They are very professional, knowledgeable & trustworthy! My ex-wife recently has been having mechanical issues with her 2015 Chevy Cruze. Integrity fixed the 1st problem after a separate mechanical problem came up they did a Diagnostic Check as a complimentary favor. After the Diagnostic results came in and asking Sams professional opinion. Its been decided to trade in the vehicle.I highly recommend this establishment for your automotive needs. The name says it all...IntigrityTomas Garza
Very rude manager Nathan. Poor instruction and communication, not service oriented whatsoever .
Have had several encounters with Integrity auto over the years. And this by far is the best. This time unlike all the other times was great experience. From the friendly first call with Art (who was the service writer/mechanic). Which was amazing because every other mechanic I spoke with acted like I was stopping from doing something, which I probably was lol. To the professional attitudes, to communication with me. Most unbelievable was he actually gave me a time for repairs that was quick and accurate. Any one who has spent any time in auto repair shops knows that is not the normal procedure. So all and all I feel they were honest, professional, friendly, prompt, and accurate. My husband is a retired auto shop owner/mechanic. Over the years he has been asked for recommendations regarding mechanical repairs, his usual line is not really, but now I believe we can recommend some one.
We have been taking our cars to Integrity Automotive since we moved to Scotts Valley six years ago. We would not trust our cars with any other repair facility but Integrity. They are honest, fair, friendly, caring, professional, knowledgeable, etc. I never had to take a car back after a repair, it is done right the first time. Integrity cares about our cars as much as they care about us.
Went in for SMOG, after having quite a bit of work done at the local Dodge dealership. They found a broken hose, missing power steering cap, and a few more minor issues which Dodge should have seen. Minor added cost, small delay to order cap and hose, good overall pricing, excellent service, and cheerful people. What more do you need? Id go back to them, and will when I need them.
I’m so happy to have found Integrity! Fast and friendly service with a comfortable waiting room, free coffee and WiFi - what more could you ask for? Oh, how about - Reasonable Prices and they don’t recommend unnecessary procedures (both issues I’ve had with other mechanics in Santa Cruz county). I’ll be back!
Very good, efficient service. They always get things fixed efficiently and thoroughly.
I recommend
No problems encountered, visual inspection was accurate, my full synthetic oil change was completed ahead of schedule. It was the most affordable of all 4-5 competitors in the area. My car didnt dump oil down the road 24 hours later. Simply put, Im happy.
The bottom line this place is good for small jobs- brakes, oil change etc, but I would not recommend it for larger complex work. In short, I paid over $4,000 for fixing a stalling issue with my Volvo. While I believe they were well intentioned, they simply do not have the experience/expertise with modern foreign vehicles to be effective. I finally gave up when they returned my car, unfixed and with a bolt missing on top of the engine. I eventually took it a repair shop that specializes in Volvos and they fixed it for just over $400.
I went in for tail light replacement today on my spouse’s recommendation who had a tire replacement done. He was right, they’re wonderful. I’m definitely going here for all future car care. Highly recommend.
Best prices... Most knowledgeable staff... Definitely the most trust worthy auto shop in the county! I dont go to anyone but them! Louie is my go to mechanic any day and Nathan is my trusted service advisor! Love my girl A front too! Thanks yall!
We love integrity! They always take great care of our cars. Quick service and a very informative staff we are lucky to have this business in our neighborhood!
These guys did a great job on my car! It started making some funny sounds one morning when driving to work, so I dropped it off here on my break. They were very friendly in the office and got all my information quickly. Shortly after getting back to work I received the call that it was a minor repair (just a loose bolt somewhere) and that they were going to waive my charges. Wow!So, overall great service! They got my car in and out quickly and they were friendly and honest, something that isnt always easy to find in a mechanic.
Not a good shop. Go somewhere else if you want an honest price and no extra work I was lied to and told i needed to spend 800 dollars to fix my car. I took it somewhere else and they said i was getting ripped off here. Dont go to integrity!!!
They are friendly and I think they are good mechanics, but they lied about windshield fluid. I tried once to have my oil change which they did and notice that they used plain water to fill up the windshield washer reservoir. I asked why not washing fluid? They said that if it only needs to be topped off, that they use water. That’s wrong because they cannot see the reservoir to know the level. I was watching and had to tell them to stop. I drive to the snow a lot and do not want water that will freeze; also washer fluid keeps my windshield clean. Giving them one start for not using washer fluid. I had to drain and re-add good fluid when I got home.
I was given a quote for unnecessary work they wanted to do costing near a thousand dollars. They were rude to me for not understanding their costs and how they treated me was absolutely unprofessional. I highly recommend going to another place.
Integrity is a great name for this place. They worked with me and didn’t overcharge for extra serviced. And they store all the vehicles inside overnight which is a big relief since I have tools in my truck
They were very accommodating considering my van came in late on a tow truck. Work was performed in a timely manner, and fixed the problem. If I had any complaint at all, it would be that the work was very expensive. 650.00 to install a new starter. Not a real hard job to do. If I was not disabled, I would have done the job myself. Oh well.
If there were a zero star option they definitely didnt earn it. They tried charging us almost $600 for no work. We were in from out of town and needed one part changed on our truck. After having the truck for three days they called to say it was done. The truck immediately broke again same problem. We were then informed the part had to be ordered in, and would be at least another 3 days. Found a dealer with the part we needed in stock, and they were only an hour away. Truck got fixed in 2 hours. The only good thing about this company is that they only made us pay the 200 diagnostic fee, after we told them what needed to be done in the first place. Very questionable business practices to say the least...
This is a amazing shop i take my prelude here a lot and Nathen has helped me every step of the way. They are honest and will beat any prices around. I will definitely be coming here again.
Avoid LACK of Integrity Auto Service in Scotts Valley at all costs. AAA towed my vehicle there and after an estimate of $4400 to repair a head gasket (was estimated at $2600 repair at another shop), I paid $125 for a diagnostic test (we were not aware of) and told them we would sell it as is. They claimed to not be able to reach us (they had our AAA info and my credit card info) and never discussed anything about the timing to sell it or any storage fees. The vehicle was towed to the pokey ($750 exit fee). I would have had it towed out of the lot if informed of any other charges. The manager/owner would not return my call.
I needed to change the oil in my car, good customer service. They have also wifi so that was great also.
I took my car for smog today. They took my dmv registration renewal and told me they will call when my car is ready. I work across the street from them so it is convenient. Day goes by and I dont hear from them. Nobody told me that it might not be ready same day. I got really busy at work so I realized after 5pm that they did not call me. I rushed to their office but it was closed and I dont see my car at the parking lot either. So I know it is locked in their garage. How in a world can I get home without my car. If you could not smog my car that day just call me and let me know so I can get my car and bring it to you next morning. It was extremely unprofessional and disappointing. It seems like they just dont care. I had to ask my co-worker to give me ride home..ok, I got home, but you cannot do this to people. My other co-worker had similar experience with them as well when she took her car for oil change. One time she realized few minutes before 5pm that her car was still there and she run to get her car while they were closing their doors. Other time her car luckily was at the parking lot (again nobody called her to let her know her car was ready) so she had her husband driving from Aptos with extra car key so she could drive home. My guess is that more people have similar stories. I should have known better and take my car to Ernies, but just it was so convenient I decided to give them 2nd chance (dont ask). There is no going back. I will give my money to my local and always dependable Ernies in Felton.
Excellent customer service, Adrianne is great! Prices are fair - highly recommend going there.
All I can say is dont get stuck in this town with car trouble. I needed the rack and pinion replaced on my 2002 Pontiac Grand Prix. I was having problems steering. I went to this place and they wanted $ 1750.00 for the work. They also changed me $ 70.00 for a basic oil change. I passed on the rack and pinion replacement and decided that I would just put fluid in it every 30 miles until I got home. I lived 130 miles away. When I got home I went to the the dealership and I was quoted $ 1525.00 . How can a shop charge $225.00 more then the dealership? Everyone has to make a living but this place felt like robbery.
Liars, scammers, rude, and spineless. No integrity.My girlfriend took her car in for a smog check, tire rotation, and oil change - preparing her car for sale. The shop called her informing her that the oil pan drain bolt was stripped (by whoever changed the oil last time) and that the oil pan needs to be replaced, totaling $600 for parts and labor. The oil had been changed 4000 miles ago by a different shop, no leaks and no added oil since that last change. There is no way that a non leaking oil pan went into Integritys shop and they just discovered a stripped drain hole so severe that they needed to replace the entire oil pan while changing the oil. They would not admit to their mistake and the damage they did to her vehicle. There she was with a car with a drained stripped out oil pan, essentially held hostage the shop that did the damage. They ended up repairing the damaged threads with a simple helicoil kit, but still denied the error and charged $100 for parts and labor. Do not go here. They will take advantage of you, especially if you seem like a vulnerable target. If you are tangled up with this worthless maggot infested forked tongue shop, stick to your guns and good luck.
I am a professional mechanic by trade, but I did not have the time or space to do the wheel bearings on my truck. I never like to have other people working on my truck, but they did a great job, were knowledgable and easy to deal with. Priced way better than the dealership as well.
Quick! They beat their own completion time estimate! Friendly and welcoming help. Clean waiting room.
This shop was good until the last few years. Beware, they are lying cheats. I took my car in for brake work and oil and was convinced I needed my 60,000 mi (at 52,000 mi) my total bill was $2,700.00. A Few months later my car wouldnt run and they charged my $125.00 to figure out why and couldnt. Subaru discovered my air filter compartment open. Fast forward, my car is in for major work due to the work, or lack there of, they did. I was told my timing belt and water pump were changed, but according to Subaru the water pump is original and it appears whoever did the timing belt knew nothing about replacing one. Oil leaked all over my engine and everything needs t be replaced. I wasnt given a detailed parts list because they said the printer broke. I was charged nearly $1,000.00 in parts….none of which are listed. Subaru says few parts have been changed and when they were they were with cheap low quality parts. Dont go to this shop. Saying you are replacing a water pump and no doing it is FRAUD!!! Im paying over $4,000.00 to repair and replace what these scammers did to my car. My next stop……court.
I went in for a tire change a while back, they put one of the new tires on backwards. I didnt discover this until the dealer pointed it out. They also put the wrong oil in my car without my knowledge.
Great service! I had the unfortunate experience of my car breaking down near Scotts Valley on my way to a family event. I later decided to take my car to Integrity Auto after reading positive reviews online about them, being as I was from out of the area. They assessed my car and gave me very bad news. My A/C had been blowing warm air, which had to do with the compressor and condenser breaking, along with most connecting parts and metal fragments started to travel throughout the engine block. This disastrous diagnosis if gone unrepaired would cost me my entire vehicle so I didnt have much choice. The entire job cost upwards of over $2500.00!! This was a common error in Honda CRVs. My car was repaired and I drove home several days later.The impressive part of the story happened about 5 months later when I noticed that my A/C was blowing warm air again. I immediately began thinking the worse and called to schedule an appointment with Integrity during my next visit in the area. I assumed that it may have been connected to previous repairs and was frustrated that this was still an issue. The staff treated me very well and determined that the valve they needed to replace was not listed under the previous repairs or the one-year warranty. After being quoted about $250.00, they subsequently waived the entire fee, saying that I had spent enough money with them the last time I was there! I couldnt believe it! A very generous gesture that I will never forget. Thank you Integrity Auto!
I have used this shop in the past and have found them to be honest and do good work at a reasonable price so when my car broke down and needed a fuel pump done I thought it would be a no brainer to have the car towed there to have the work done. Normally I like to do the work on my car myself but I dont have the knowledge or the tools for big jobs that require a lift so I figured I would let them do the work.I was prepared for it to be a pricey job given the labor involved and it did turn out the price for the job itself was fair BUT then they started naming off other things they said needed to be done such as belts needing to be replaced and the brakes needing to be done saying they were metal to metal and the rotors were warped so they would need to be replaced. This smelled fishy to me since I know with my car when those things need to be replaced they will start making squealing and squeaking noises to let you know they need to be replaced. I told them to just fix the pump and change the fuel filter (since it needed to be replaced) and told him I would check it out myself.When they called to let me know the car was ready they still tried to get me to authorize other things to do saying they were badly needed which I knew was a lie so I told them no. Picking up the car they were STILL trying to get me to do the things they mentioned earlier and told them no again, paid and left. When I got home I inspected everything and found it to be fine, but knowing Im no skilled mechanic decided to get a second opinion from my dad whos been a licensed automotive technician for 30 plus years. He confirmed that there was nothing wrong with the things they mentioned with the exception being the brake pads would need to be replaced in maybe a year or so. No where near the metal to metal they where talking about and the rotors were perfectly fine. I also found out from him that the shop has changed hands recently so if you need work done other than an oil change I strongly suggest that you take your business elsewhere; since if you dont have the slightest idea about cars they will take you for all your worth!
Came here for a smog check, that was fine, they were helpful and such. I came back to my car and a cigarette case was open and two were missing. An otherwise 5 star service was brought down to a 2 because of two measily cigarettes stolen. Guys, if youre going to steal something like that, at least close the pack and put it back where it was, I wouldnt have noticed and given a 5 star review.
Great friendly service, the owner Preet came out and greeted me personally. Service writer in the front showed me pictures of the problems, and even went so far as to walk me to my vehicle and show me in person. Beyond greatful for the time spent explaining what needed to be fixed. Will definitely be coming back!!! Thank you so much!!!
Terrible company that sells illegal used cars in the parking lot. Went to see a vehicle they were selling a kid named Elvis it wasn’t anything like he described. I offered him lower money then he asked and he threatened me. And got extreyracist. Be carful this is a super shady business that does not like white people.. note the owners reply is s flat out lie. They don’t sell cars with illegal smogs then why do I have one in the driveway since ELVIS Navarro sold it to us in the parking lot... owner is a complete rude jerk who barely speaks English
Very good friendly people who really seem to want to help you get back on the road as fast and as affordable as possible.
Worst shop within 200 miles of Scotts Valley. Total lack of anything even resembling integrity. Caveat emptor.
I was in and out,thier very professional
Went in for an oil change and came out with a broken windshield wiper. They let me know that the found it in the engine bay. They also told me that I had no cabin air filter, this was completely false - I had just installed a new cabin air filter 2 weeks prior to taking my car in for an oil change. I showed them where the cabin air filter was, and they said that it was a strange placement - why do I have to show the technician where the cabin air filter is??
Truck failed one portion of smog test when nothing was wrong. I had to return and another employee confirmed there was no problem then go through a second test that never should have happened. No apology was given.
This shop is great. I take my cars here for work and they have always been kind. Excellent on the work and service. Take your car here!
Ive had work done on my cars for 16 years at this shop, and found their prices to be relatively low and their service to be great. I even drive up from Santa Cruz just to bring my vehicles here.
If I could give ZERO stars, I would. What happened to this company? Used them for years and loved the people and service. FRAUD is a good word for them now. Do not trust them.
They charged me $105.00 for my Smog Check with my AAA discount I ended up paying them $93.25. I think this was way too high! I googled the average Smog Check price in California and google said from $29.95 to $69.95
Visited for a smog check on the weekend. Helpful staff helped get it all wrapped up quicker than expected.
While repairing a wheel bearing, my boss had me do a fluid change on our tractor. Durring the change I found the coolant system had oil in it, and appeared to be jury rigged. I did a coolant system flush, replaced the radiator cap and watched the temperture. The motor was overheating, I had to reinstall the juryriging to run the tractor. Knowing a collant system that is under higher pressure than designed, I notified my boss, and we brought it into Integrity Automotive. They resurfaced the head, found a few other problems, and fixed them. I have just gone through the system this morning after running it for days. The tractor starts better than it ever has. The fluid system is no longer jury rigged, and it is opperating at correct presure, and temperture. I am very happy with the work they have done. As for my knowledge level, I studied automechanics in college, but after having my automechanics tool stolen, I hire other to do the jobs that require specialty tools. I will also bring my personal vehicle into Integrity for engine work in the future if needed.
Not a good place to go. I had a terrible experience. Please go to another shop save your time and money.
Recently went to this shop to get a smog certificate. As luck would have it, I ran into problems on my 22 year old Acura Integra. Im very happy the way the issues were handled and was delighted when they finally said, It passed. My first time visit. Its a well organized and spacious shop. They said they do everything - brakes, power steering, A/C, suspension, etc. but no body work. They do quick lube jobs. Work area has a high ceiling that can accommodate larger vehicles. As far as I know, this is the only shop in town with a dynamometer where they can load test and troubleshoot a vehicle in real time as if it were on the road. The counter staff is knowledgeable, helpful, and friendly. For while-you-wait theres a waiting area with indoor and outdoor seating, coffee, a disability accessible clean nice bathroom like youd have at home, and fast free WiFi which I measured at 50+ Mbps, a nice touch. The location is easy to find and has a large parking lot. They are open on Saturday. Its an AAA Approved Auto Repair Facility. AAA members can get certain benefits and discounts for showing their cards.
I recommend bringing your car here, very pleased with their services
Came here for smog check. Left for lunch and came back and still not finished, an hour wait and there was no other customers. Also the smog cost $70 with a coupon. Talk about overcharging.
Great service at a fair price.
Very professional staff. Will definately come back
Friendly and efficient staff! I will be returning here for any future automotive needs.
Do not bring your older vehicles here for smog tests. If you have an older modified vehicle they will fail it for the visual inspection which happened to a friend of mine. He ended up having to go to the DMV smog people who passed it no problem.I went in for a smog in my 1990 mazda truck which has over 400,000 miles on the original engine. I just had a brand new exhaust system installed and tuned it up. The smog machine passed and all the emissions where way below the fail point which the counter guy commented on. Well the smog queen there failed on the visual inspection. With over 400,000 on the engine you would expect much higher emission numbers but they were almost as low as when the truck was new. So you would think it passed the smog test right?Nope. The smog dunce decided to fail it because he didnt have the brains or work ethic to let the truck warm up a little bit before testing it. He failed it saying there was smoke from the tailpipe. Duh. On first start up almost every old engine will do this. Rev the motor a few times and its gone. Not to mention he gives no other details or information. The truck doesnt smoke at all if its been running for 5-10 seconds.So I go home and pop the hood to check a few things like compression, emission parts oil, vacuum leaks, etc... And when I look at the pcv the top of it was broken off and just hanging there. I just tuned the truck myself and that pcv was not broken.If you need to pass a smog test go elsewhere or hand me your $70.00 dollars. You will get the same result and give your money away to some one who doesnt care at all about your vehicle. And Id be honest about buying drugs with your cash instead of claiming there was some integrity in my work.
No integrity! Dont go there. I was.. This close to getting tricked into overpaying for unnecessary service. If you are reading this go somewhere else please
Great service, helped me get back on the road and understood my circumstances. Thanks!
Honest and great service
DO NOT COME LThese guys tried to charge me a smog check, when they didnt even do it and say I lost two liters of oil from my car and we checked the dipstick and it was full of oil DO NOT COME HERE IT SUCKS!!!!!!