No doubt this is this place to go for auto work. Honest & polite people, clean waiting area, clean shop = quality service.

If I could give 0 stars I would! Wasted 5 months of my life coming back and forth here. Originally came for an oil change in June and was informed I needed front brakes. I trusted CATS to do the correct work on my brakes. Well two weeks later…..GRINDDDD!!! Bring it back and they replaced the brakes and told me to not press on the brakes hard for the first 100 miles, okay done. 3 weeks later…..GRINDDDDD. They replaced them again and I was told the same thing. I decided to go back to them for an oil change again, they informed me they topped off coolant and windshield wiper fluids and the levels were “ok”. Well I’m doing a little highway driving and my car informs me that it’s running HOT! I wait until the next day and check the coolant and it’s EMPTY! I don’t have a leak as it’s been checked so CATS mechanic just never put any coolant in the car. Now fast forward two weeks after oil change incident……brakes still grinding and I bring it back. The gentleman at the front checking us in is RUDE and does not listen when we tell him we have had an ongoing issue with the FRONT brakes. I get the diagnosis that my BACK brakes are at 20 percent and need pads and rotors?? Excuse me, but as a mechanic doing oil changes and fixing my front brakes multiple times, you all never mentioned my back brakes pads needed to be replaced let alone the rotors as well so now I’m paying twice as much when you could’ve fixed the pads when you completed the front brake service. Rewind to the diagnosis and I specifically asked “so the front brakes are good? The grinding is the back?” He replied “yes, the back brakes needed to be done. Me stupidly allowed them to complete the back brakes and rotors and when I go to pick the car up, 5 seconds after pulling off…..GRINDD! I go back to the shop, and they have a mechanic come ride with us…his exact words “oh I didn’t hear that. I was listening for squeaking.” Huhhhhh???? So now my front brakes are STILL grinding and they inform me that my calipers and brake line need to be replaced, for an additional 700.00. You all should have listened to what I said when I dropped the car off and not misdiagnose my car 3 times prior. This is ridiculous and unprofessional and not one apology for wasting my time and money and being horrible mechanics that are just after your money.

I found them by Groupon and came in for an oil change. Great price, great quality, and professional. Been coming back ever since and it’s been about 2 years so far.

I went here to get my car safetied and I was very satisfied with the service they provided. At first I tried going to my dealership but they were not very nice and tried to charge me twice the price. A friend told me about Cats Auto Repair so I decided to try there instead and the two men who helped me were SO kind and helpful. Will definitely return and recommend them to friends in the future.

I had an emergency situation this morning involving an almost empty gas tank, a locking gas gap, and a missing key to said gas cap. I was referred to CATS by the woman at OReilly Auto Parts and I was not dissapointed. I walked in panicked and walked out overjoyed with my experience. They were able to fit me in first thing this morning and assured me they would be able to help. It took the technician about 20 minutes to free my gas tank and get me on my way to work. I highly recommend!

Cals awesome mechanics are great must go here for car service

Great customer service. They treat you like family. The mechanics are knowledgeable professional. Thanks Cats

Super fast, great service and great price! Glad I found this place, its wonderful!

What a lovely place. Great service, kind and welcoming staff. I got my oil changed there through a Groupon and I was having some issues with my car after. I called the staff and let them know the issues and they fixed a leak that I had no charge. They are great people and extremely experienced. My car runs great now!

Had my car serviced here many times. Very satisfied with the service. Staff is very friendly and knowledgeable. If they need to keep your car and you have no way of getting home they will drive you home and pick you up if necessary. Very satisfied. Highly recommend them to everyone. They work.within your budget and help any way they can if situations come up. Very honest people.

Lets just say, this is my preferred car repair shop in the Schaumburg area, theyre quick, reasonable and very efficient with their repairs. I will always refer anyone that need help to them

This is the absolute best car repair place Ive ever dealt with. I came in for an oil change. They offered a fantastic price and even included a very thorough inspection. I had the mechanic actually take the time and go through what he had checked and he answered all of my questions. As a petite female, I have experienced other places take advantage of me when i was by myself in these situations. This place not only gave me an honest report on my car, but also told me what was most important to address and how long i should be able to go before it was necessary. Completely trustworthy. I will come here from now on and I appreciate fantastic, unparalleled service they provided.

Very friendly and knowledgeable staff - I will be back to this location.

It is a great place for car repairs, folks are friendly and professionals. I would definitely use their services and would recommend them to my friends.

BUYER BEWARE!!I had 2 experiences.First experience: I was going to purchase a oil change on Groupon, I called the shop first and was told the price of oil change was the same as the Groupon, so no Groupon. Brought my car in. Front desk guy was gruff until he asked if I was related to so& so. We chatted no a few minutes. I was told my car was finished was impressed with the mechanic who came out and did his speel with what my car needs ect.Second experience: This time I saw a Groupon for 2 oil changes for a fantastic price. I was selling my car that afternoon and already purchased a newer car, this was perfect for me. Brought in same car as before, different front desk people, not so friendly. When the mechanic came for my car, the front desk guy said to him, ITS A GROUPON!Which I thought was odd. After my car was done, no mechanic came to talk to me, my car was just sitting in the parking lot. I asked if my car was finished and told I could take my car now.I sold my car that afternoon. I only learned recently that months ago the same car broke down because there was no oil in it!! I told the new owner that they should have informed me right away. At purchase, I had given them all the paperwork to show that there had been an oil change that same morning, carwash, mechanic checklist,etc.Same car, same person, two totally different experiences.To be honest, I will never go back to CATS for an oil change or anything.else.My second Groupon will not be used.

Great family business. They care about their customers

I have always had amazing time here! Pricing has always been competitive, but more importantly the quality of their work is second to none. The way to go!

Provide an ride to my home while they work on my car.Have worked within my budget.Mechanics are knowledgeable and willing go the extra mile when looking for a rare part for my old car. Have not been steered wrong by them.

The service was fast, friendly and completed on time. Cal was pleasant to deal with.

It breaks my heart to write this review. I have been a loyal customer of CATS auto repair for many many years. I recommended them to friends and family over those years, none of whom still go to CATS because of suspicions of fraudulent practices. I however defended them to the very end…but that end is now.I brought my car in to CATS for a routine oil change, as usual, and was informed I needed $3,700 worth of immediate and serious repairs, including new radiator...there was major seam leak. The car must stay in the shop overnight for safety. I could not drive it home. It could EXPLODE at any time. The next morning, at the urging of my family who had suspicions, I took the chance of driving my “exploding car” figuring my gauges would let me know of overheating problems and brought it to another shop for a full evaluation. A team of Certified Master Mechanics determined all that was wrong with my car was worn windshield wipers...$35 repair. No “ low coolant, radiator leak in the seam, steering rack leaking at left inner seal, or leaking into bellows.” Hoses didn’t need to be replaced, nor did the thermostat, and didn’t yet need a tune-up, just windshield wipers. The other mechanics lifted the car and let me see underneath. There should’ve been evidence of some type of leaking of fluids and moisture but it was completely dry, even with it raining that day and the roads being wet.I was devastated and heartbroken. I’m a widow and a senior citizen. How could they have taken advantage of me like that?Don’t make the same mistake I did. If you consider yourself a long-time loyal customer and that they would never do such a thing to you, think again. They surely did it to me.

Junior was great. Knowing I didnt have a lot of money he helped me figure out the most important repairs that should go first.He explained everything and made notes for me so I know what to do next.The waiting area is pleasant and pretty comfortable.

I have always had amazing time here! Pricing has always been competitive, but more importantly the quality of their work is second to none. The way to go!

Great service and great people. They have your best interests in mind and dont rake you over the fence in pricing. GOOD people!

Brought it in for an oil change before a long road trip with the family - actually did not quite need an oil change but I wanted to get fluids checked/ topped off so brought it in early. Asked the guy repeatedly to please check and top off fluids. The next day about a quarter of the way into my long summer road trip I find out that they did not top up anything.

Have had my last few oil changes done here. Not a bad wait time and always a great price. Would recommend this place.

Horrible customer service from their store manager, they did the worst job. When you point it to them, they are so rude, like they are doing you a favor and then they over charge you, cheat and lie. If there was a Better Business Bureau for auto shops, I would report them. Save your money and take your car to a reputable place.

Very friendly staff and great auto repair mechanics. I recommend

Great personal, fast service, clean car.

Very good place !!

Nice people, no rip off and good mechanics.

The service has always been great. They explain all needed and recommended repairs. Fast and friendly service

Interesting that all the reviews on here are very positive. I came here for the first time for an oil change this week. I was told as part of it there would be a quick courtesy inspection. Afterwards, they informed me that my rear brake pads had 10% life left and needed to be replaced immediately. They quoted me over 300$ to fix. Joke was on them from the beginning as I never pay to get my brakes done, but always just buy the pads for like 30 bucks and have my husband or father-in-law do all the labor.I bought the pads and as my husband went to fix them today, he discovered all 4 brakes were completely FINE. Clearly, I was taken advantage of because Im a petite young female who came in alone. They sensed that I knew nothing about cars, and used the opportunity to take advantage. They mustve not thought Id be smart enough to take the estimate to experienced family whom I trust. Says a lot about the character of a place if they would taken advantage of someone they thought they could pull a fast one with. Nice try. Will not be returning.

I been going here for both of my taxi cabs and they always take care of me with all my needs. They take the time to explain why repairs are needed also. This is the best shop I ever been to! If you need your car repaired, I suggest going there. They will take good care of you and your car, every time you go. Thanks Cal, JR and Jim for being honest, and helping me keep my business (Taxi cabs) in defendable, safe condition. It truly means a lot to me, and my customers!.

I cannot say enough good things about this place. The staff is amazing. They take good care of my car and I trust them to do a great job at a fair price. And they legit have a cat at thier shop! I never like having to get work done on my car but Bones the cat is a nice distraction.

I have always had amazing time here! Pricing has always been competitive, but more importantly the quality of their work is second to none. The way to go!

Had a little mishap after I picked my car up from here but they were very nice and professional and fixed the issue with no problem and they arent too expensive which is a plus. My car had to sit over night and I was accommodated with a rental for the time. Check them out, you wont regret it

Surprisingly very good. I didnt know what to expect with the street full of auto repair places. I wasnt disappointed, but if you dont like cursing, be careful. I dont mind but some people might be offended, but they arent cursing at you, just using the words.

Great place for fixing your automobiles. Very professional and reasonable pricing. Junior and Cal explained me the problem, suggested solution. They did fix it correctly and delivered on time. I strongly recommend this shop.Thanks

Have been going to Cats Auto Repair for at least a year for oil changes. Recently had my car worked on and have been fully satisfied with their work. Cal also text me to make sure the car was functioning well. Ive never had any other shop call me after my car was worked on. I recommend Cats to everyone! They are very courteous and professionals!

What an amazing place. I have been going there for years have always had not only great and thorough service and very reasonable. They are honest, and very informative as to what my car is needing. Trust them 100% and highly highly recommend this place

Great customer services and great price!!!

Its a very friendly environment and they are a wonderful bunch of people. They have top rated mechanics too that will get the job done in a timely manner. Rates are subject to the job done. Which are very reasonable prices. I would recommend them to anyone. So, when you need work done on your automobile Cats Automotive is the place.

Have been using Cats Auto for a number of years, service is great and very prompt - pricing is very reasonable and work is proper. They also let you know if anything else may need attending too - no lies and not pushy like some! Thanks Cal, you have a great team!!!

Very good service! Very professional!

We have been going to cats for 9 years now. Never had any issues. The employees are always very nice and the prices have always been very reasonable. As a woman I have been to places where I have felt like I was being taken advantage of. Never have felt like this at Cats Auto. I never hesitate if my husband can not bring our cars in bringing them in myself. Highly recommended Cats and the oil changes are the most reasonable prices I have found in the area.

This was my second time at this auto shop and both times was for oil change, pleasant experience both times and they inspect the car overall and give honest feedback regarding the car.

I went to Cats for the first time for an oil change, they were extremely polite and had very fair prices. I had been going to chains for all my repairs for the longest time and when I compared the the prices between the two, cats was almost half of what I was being charged for oil changes and repairs. They told me what I needed to get done on my car and it seemed fair, unlike other places where everytime I went in they had told me I needed $300 to $500 dollars worth of repairs on my car. I understand that as a female who obviously doesnt know very much about cars you usually get taken advantage of at auto shops, but I really did not get that sense at all from Cats. It was a very pleasant experience and they explained everything very thoroughly.

I am not sure who give them good reviews? Pathetic service... if they provide such an extra ordinary services than why do they need to throw away coupons and deals to grab customers from different platforms?I won’t recommend them to anyone.... long wait time.....very rude staff....don’t bother to listen the problem maybe over confident.... I visited them and after three days same issue appeared in my car and I took it to another mechanic who told me that it was never fixed properly at the first place.Don’t trust their service.

Jim was great, very thorough with explaining my cars issues. Will definitely be back when needed.

Used Groupon code for getting car Oil change.

There is no zero star so here it is.Dont let them touch your car if your life depended on it. I had them mount, balance tires and do the alignment. They run a special for alignment but dont provide a printout of before and after numbers. My car ended up pulling to the right even though it was driving fine before I took it there. The car was shaking above 50 mph after tires were changed. The balance was not done properly. I also discovered all 4 tires looked unusually bulged on the rim. Checked the pressure twice with 2 different gauges and it was 48 psi (tire max is 51). Luckily it wast a hot summer day. My wife could have had a blowout with 2 kids in the car. Normal pressures for my car are 30 psi front, 32 rear.To top it off, they didnt reinstall the wheel caps on the car properly and one was completely missing.I took the car to another place, had the balance and alignment done, and now it drives fine.If they screw up a simple job, imagine what would happen if they did something more involved on the engine and transmission.Stay away from this place.

Awesome customer service. Very friendly. Ready to answer your questions. Cats for dayz!

The nicest group of mechanics I have ever dealt with! They drove my to pick up my cousin from day care and home while they had to work on my car. Great group of people and extremely kind. Plus they have a really awesome cat named Bones there sometimes to comfort you if youre freaking out about your car like I was. I highly recommend!

The service has always been great. They explain all needed and recommended repairs. Fast and friendly service

My whole family brings their cars here. Super reasonable for an oil change and extremely nice staff. Thankful for all they’ve done!

Honest Great service, I will be going back!

I highly recommend Cats Auto Repair. These guys not only provide great service, quality work, but go above and beyond to make sure their customers walk out happy. All of the guys are very friendly and provide A+ service.If you have not been in here yet, Id suggest stopping in and giving them a try.Thanks Cats Auto Repair for helping me with my car!

Weve been going to Cats for years because of the great work they do and the reasonable prices. The owners are always on site. They are very involved in every aspect of the business, especially ensuring customer satisfaction. Everyone is professional, has great technical knowledge and experience. We would never take our cars anywhere else.Highly recommend! A++++++++

The customer service was welcoming 😊

My husband & I have been coming here for many years. The staff is friendly...Cal & Jimmy are great people! The oil change prices are great!I would recommend this place!

We have been bringing our vehicles to Cats for service for years, and have always received excellent service! They technicians always take the time to explain the work theyve done, and show you anything that needs repair before they do it. To the reviews posted here about how the excellent team at Cats tried to take advantage of them, maybe you should continue to let family members work on your car instead of taking it to professionals that actually know what theyre doing, As for being taken advantage of because you are supposedly attractive, petite, or and female, I think these type of people just cant be pleased and would post a nasty review regardless of the circumstances. If you need your car repaired, TAKE IT HERE!!!!!!

Excellent and speedy service.

Best station in Chicago specially for road safety line friendly staff work fast with reasonable prices.

Quick repair and friendly service

Quick Service and a Super nice Staff. 🤗

Fast and reasonable prices. Great customer service.

Good service

GREAT PLACE GREAT SERVICE BEST PRICES TRUSTWORTHY

Great knowledge and unbelievable prices and customer service.

I’ve been going here for a few years for oil changes and general maintenance. Always honest, always timely, always professional. And Bones the cat is an added bonus!

You have definitely made me a satisfied customer! Thank you Cats Auto Repair for the superb service!!!

Received same day service which is so important to me . Thank you Junior for your patience with me and for taking time to explain the details of the repairs I needed and getting me a great price on parts and labor .I definitely will recommend you to my family and friends .

Great service and very knowledgeable mechanics. Friendly and no pressure atmosphere

They should call this shop Crooks auto repair .If a mechanic comments on how nice your shoes are its a big red flag. They invent problems with your car to perform unnecessary repairs. They sabotage your car to have you return later to fleece you.. when I discovered what they were doing I never returned.

Ive been going to cats auto for a few years now and have received nothing but superb service. Cal and his boys really know what theyre doing. They use the best parts and settle for nothing less than superb service.

Fair prices and great service!

Great customer service..knowledgeable techs & quick service

Got super ripped off. My car would not start and I had it towed to them because I had their coupon for free diagnosis. They said, they had to remove and check the ignition and passlock systems. And they found the fault was with the ignition switch and being in an urgent situation, I gave them the go ahead.Parts cost $97 which seemed okay. But labor cost, whoa..228! He would not explain how he applied the the coupon that I had. But mentioned, 2.4hrs of labor costs 228 and that 2.4hrs is the standard for this job. So total approx 335.Checking around, I see it should not have cost more than 200-250 even if he did not honor his own (valid) coupon for the diagnosis. Oh well, so much for supporting and patronizing local family owned businesses.. never again!

Fair prices. Great service.

Great

I am very happy with the attention I and my car get, very warm, honest andthorough, from customer service to the service technicians! They have becomemy go to guys for any vehicle problem, love their kitty too! Thanks guys :)

Great place. Fast and friendly service with a real nice waiting room. Always get my car repaired good here.

Fast service, and fixed right the first time. Done in less time quoted and for less than quoted! Beat that!

I went here for oil leak and struts issue. They charged hundreds of dollars for it, but the issue came up in less than a month. I feel like I was being cheated.

Very fast and courteous

Great place. Always get a groupon and save big bucks!

Love Cats! Started taking mine, & all my familys vehicles here after I got tired of being ripped off at the Jeep Dealer in Schaumburg, & always having a hard time getting an appt. Cats is fair, fast, & always pleasant & polite, & goes out of their way to explain things whenever asked. Great service!

Always very friendly, knowledgeable, and most importantly honest. I dont feel like Im getting screwed over when something is found to be wrong with any of the cars I bring here. They describe the problem in detail and provide me my options in a no-pressure situation.

Good service and fair pricing

I have been going to Cats since the first year they opened. They are the only shop to ever work on my pickup. I have always found the service to be fast, fair, friendly and reliable. I recommend them to everyone.

Quick service, friendly environment, good prices and no runarounds. Will be coming back for other services.

We have been going to cats since 2008, and always treated and serviced with kindness and professionalism, I have And continue to recommend them to friends and family and anyone else looking for a trustworthy Auto repair shop,

CROOKS...!Junior quoted me $900 and change for a valve job, thermostat, radiator flush and spark plugs on a 10 year old Saturn Vue with 195k miles. He said I could get the valves done first (for a little over $500) and then take care of the rest at a later date.So thats what I did.About a week/half went by and I brought the Saturn back. NOW Junior wants to charge me an ADDITIONAL $800... for a radiator flush, thermostat and spark plugs!!Worse... he vehemently denied giving me the first quote, and then developed an attitude after I reasoned that I would have never agreed to spend over $1300 on a car with nearly 200,000 miles on it. In fact, even when he quoted me $900+ I had reservations about fixing or junking the vehicle... but I decided to fix it since Junior suggested I get the work completely incrementally.My error was not getting his first quote in writing... but I didnt think to do so because I already gave Cats approval to start the valve job.Needless to say I did not pay the additional $800+ (which was $350-$400 MORE than the original quote)... so the rest of the work was never completed, and I still have a second car with several issues.Bottom line Junior is a CROOK!If you do consider giving Cats your business, make sure you get ANY quote in writing, and with a date... or Junior may try to scam you too!!

They took care of my car and got it fixed sooner than expected. The price for the estimate was significantly lower than other repair shops Ive been to. The only negative was that they didnt have a loaner car.

Honest, reliable and always reasonably priced. Ask for Bones, if you like cats.

Earlier this week I heard some noises coming from my vehicle, so I took it to the shop in my town. They told me I needed a new engine! And it would cost me 3700 to fix... and I don’t exactly have that to waste. So me being who I am freaked out and didn’t know what I was going to do. I decided to get a Secound opinion, I went to CATS AUTO, from the time I walked in to the time I left JR ( cal ) and Jim gave me the best expiernce I’ve ever had a car shop.. they greeted me with smiles and took the time for me to explain everything I was going through with my car. Without a doubt they told me they would check it out right away to see if I really did need a new engine. Turns out I just needed new wires and plugs.. my cost went from 3700 to a couple of hundred I was so relieved!! I’ve never been to a place that has been so honest and so real on what I actually needed done to a veichle! By far recommend if you have any car trouble! They will get to the bottom of it and take the best care of you!! Ask for jr and jim !! Thank you guys !

They work hard. they have good estimates on how long a job will take. they know their stuff. on top of it all they have really good prices.

Nice people working at the front desk

Had a bad oil pan gasket that need replacing on my grand prix. Pep boys: $630.00, Cats: 425.00. Not only better prices, but honest competent service..

Pleasant to do business with, very knowledgeable, good prices and friendly people.