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Jonathan Atilano Allstate Insurance
1226 N Roselle Rd Ste A, Schaumburg, IL 60195, United States
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Jonathan Atilano Allstate Insurance

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Ra
Review №1

Jonathan has been my go to guy for all insurance needs. He is a seasoned professional who knows insurance well and gave me relevant advice to buy optimal policies for my needs.Unfortunately I had to make claims on my policy and Jonathan was there all along to facilitate timely processing of these claims . I would whole heartedly recommend him for your insurance needs.Thanks Jonathan for your excellent customer service!!!

Tq
Review №2

I don’t know if it All state policy or just an individual action, but they tried to pull a bait and switch . Explaining one policy but then giving me the papers for something else. Be careful and read through your policy carefully.

Ra
Review №3

I, strongly recommend this folks if you are considering insurance with low value, auto management and quick responsive. They prefer customer and our need and support is always their preference. I can vouch for. them

Da
Review №4

Last week I was in dire need of renters insurance at the last minute due to a recent move. I was able to speak with Alex De La Garza and she was immediately responsive and to the point. She was able to get me set up with renters insurance in the most painless way possible. Alex’s level of professionalism left me feeling very pleased with her service as well as with my needs. Due to the way things are in society lately, the world could use more people like her. I’m even thinking of switching my car insurance coverage over to AllState because of my experience.

Ce
Review №5

Ive been a customer of this Allstate starting with the old owner Lou Stravopolous. I was hesitant to start over with Jonathan, but I am so glad that I stayed. Even though I live over 60 miles from this Allstate, I keep Jonathan Atilano Allstate as my go to Insurance agency. I have done all my transactions by phone, email and fax; which is super convenient for me. The entire staff is nice and very helpful. Whenever I need more detailed information and explanation, Jonathan always assists. He is knowledgeable, informative and doesnt hesitate to let you know the best or newest policy offerings. I highly recommend this group.

Ma
Review №6

Jonathan is a great agent who is so friendly and knowledgeable that I would definitely recommend him and Allstate. I received such a great price that I have been trying to get all family members to sign up with Allstate through Jonathan.

ra
Review №7

I am very loyal customer and I am with this agent more than 15 years.I purchased new car and calked them over 10 time to add my new car and they promised me to call me back and never did and only they added my son that increased my monthly $60, and I end up getting insurance from to other insurance company.I called them again to remove my son and they stated they removed him and gave me monthly payment, but after a week I just checked my son is there and my payment is showing the same ($60/month more).

Co
Review №8

Recently switched from another provider and could not be happier with the coverage and value Allstate provided! Jon is very responsive and professional. 10/10 would recommend

Mo
Review №9

Jon is very friendly and goes extents to help. He has been my agent for several years now and has always been available when needed and even helped with situations where I wasnt expecting the things would cover. Recommend!

Tr
Review №10

Outstanding people and service in this Allstate group. This Allstate group is always ready to meet your insurance needs but never annoys you with marketing or selling. I have been a longtime consumer insurance client. Being a client is my only connection with Allstate, or the group and its staff. The people in the group respond quickly when you have any issue or concern or claim. They treat you like you are their most important client. They are always helpful and ready to address and answer any question on issues and concerns, large or small. They have ethics and integrity and focused on assisting clients. Credit the group’s leadership for instilling all these values in its staff and the staff for carrying them out. In short, outstanding.

Ra
Review №11

As a returning client, I had a remarkable experience thanks to Joseph Vanadia. I now have auto and a homeowners policy with Allstate. Joseph made me feel comfortable, he’s compassionate, and truly took the time to fully explain every detail to me. His response time is exquisite, and he even 3rd party called my previous insurances to avoid phone tag, as well as prevent being harassed about why I was canceling my Geico policy’s. I couldn’t be more pleased, and for the first time, had the connection of feeling like true valued customer. Thank you Joseph!

Er
Review №12

I cannot recommend this place, quite opposite I would advise to stay away from it. Very manipulative and dishonest representative had me call my mortgage company for few days blaming them for billing issue only to confess about week later that his office was responsible for situation not mortgage. Then they wasted 3 weeks of my time promising callbacks on update which they never placed. I even have unprofessional voicemail from agent to prove their behavior. Owner has sweet talk but he did not stick to promises either.

Ch
Review №13

I have home insurance, car insurance, and umbrella insurance with Jonathan. Great value and hes great to deal with when their are accidents.

Pa
Review №14

Jonathan and his team took their time to explain the options available to me and recommended the best coverage for my auto and home! Good customer service is hard to find these days and if anyone is looking for a good agent, I would highly recommend Jonathan Atilano: All State Insurance!

Ja
Review №15

I called for a quote they were recamended to me by my contractor. The service was fast, professorial, and to the point. the price sounds good. I would recommend them also. My wife and i will be looking this over this quote and moving forward.

Ro
Review №16

If you are looking for a great agent you found one! Jonathan was so helpful and informative, he made switching to Allstate a easy decision! He explained every question I asked In regards to coverage and what fits my needs best. I switched from Nationwide and it was a easy choice, it saved me a lot of money and made me feel like I truly was in good hands.

hu
Review №17

For many years, I am very very happy with your services, and the courtesy of all of your staffs. I am looking forward for many more years. Thanks you !

Ma
Review №18

Jonathan is one of the most thorough agents I have ever met. I regularly go to him for answers to the most intricate insurance questions, and he always has or finds an answer. In a world where old school customer service with class can be hard to come by, Jonathan separates himself from the crowd. Experience the difference! Give him a call, you won’t be sorry. Thanks for everything Jonathan!!

Jo
Review №19

I am insured with Jonathan Atilanos Allstate office, he truly makes me feel like I am in good hands! Jonathan and his staff are very knowledgeable and answer any question I ask of them. I would recommend this office to anyone looking for insurance you will be in good hands!

Ph
Review №20

I will never have another insurance .. Jon is the greatest!

Ro
Review №21

We use Jonathan Atilano and Allstate Insurance for all of our trucks. We recommend that all our customers us them too. we tell our customers if you want good service call Jonathan Atilano. With all our trucks and things that happen running so meany miles as we do. Its important to have good people supporting our enterprise and personal cars needs.

Vi
Review №22

If you want something done right, Jonathan is the right agent for you. He walked my wife and I step by step through the claims process. Leaving State Farm for Allstate was the best decision we have made.

Jo
Review №23

Great bunch of staff that John has.always helpful,and they actually take the time to go over the questions you have and answer the ones you forgot to ask.very thorough.

T
Review №24

UPDATE: Matt Maloney is the manager for Jonathan. Matt is posting a positive review for his own agent to overcome my review. This has been reported to GOOGLEJonathan either made a mistake and will not admit to it or he deliberately sold a policy knowing it offered no coverage. I am going out of my way to share my experience on Google and will proceed to even set up Facebook and Linkedin etc because this is so wrong. Either way, he stopped responding to us (investor is still an active client but will be switching companies) and he then made statements saying the insured authorized removal of coverage. He claimed he had specific verbiage proving this. Jonathan has not responded to multiple requests to provide the specific verbiage. Furthermore, Jonathan placed a policy on a vacant rehabbed home to be flipped. The problem is that we now find out that Allstate doesnt have a policy for a vacant home in this situation. There was no misunderstanding. Jonathan knew. He didnt have any info saying it was a rental or anything. He knew it was vacant and on the market. He knew the history. I have copies of numerous unanswered email messages. Jonathan may say that i am not the insured. He is correct. The policy is not in my name. It is in the name of the investor. Jonathan knows this. The issue remains the same. I look forward to Jonathans reply as I have plenty of email and will be happy to outline inconsistencies and inaccuracies. I can show how Jonathan started saying the loss would need to be filed by the insured directly (which we did), then he tried to convince us that the deductible made the claim not worthwhile (he was happy to offer his suggestion in this area). Then, when pressed, he said the claim wouldnt be covered due to theft. He then said that the insured removed theft and vandalism (with specific wording which was still not provided). Ask yourself why would you take out an expensive policy on a vacant rehabbed flip home only to exclude coverage for theft and vandalism. That never happened. When questioned extensively (through his managers because he wouldnt reply) it was eventually disclosed that ALLSTATE does not even have a policy that would cover a vacant flip home like this. So why was it issued? if it doesnt exist how was coverage removed? None of it makes sense. I look forward to Jonathans reply. NOTE: i expect Jonathan will say this was investigated and there was no wrongdoing. This was investigated internally and the rep who called back didnt know even the basics. The investigator referred to the home as a rental. He didnt know basic details. Jonathan failed to provide guidance, security, assistance, or even timely correspondence. I suspect things would be be fine if this were a standard home policy with owner occupants. That sort of claim is cookie cutter type and I imagine most agents handle that fine. Jonathan could have said from the beginning that Allstate didnt have a policy for a vacant home like this. I was surprised when he said they did. Jonathan put the insured at risk and now the insured is at a loss because he trusted Jonathan. It should also be noted that Jonathan and Allstate eventually cited small print in the policy when they were pressured into details. How many of you actually read the small print for loopholes? I would expect this from the old used car sales stories from decades ago. I didnt expect it from Allstate. Allstate has been very cautious about replying in email; they call instead despite numerous requests to email. Allstate managers wrote that they had specific verbiage to remove coverage for theft and vandalism. They will not respond to the request to see this specific verbiage. They claim it is on the application and in notes. Who wrote that? Jonathan? Allstate? Imagine using that defense. Where is your proof? oh, its right here in my writing where i verify that you said something. huh? In Good Hands? I dont think so. If anyone wants further info please contact me.

Lo
Review №25

Absolutely phenomenal service for an insurance agency their employees are kind courteous and extremely knowledgeable

Ti
Review №26

Great guy to work with with a great staff!!!!

Information
18 Photos
26 Comments
4.5 Rating
  • Address:1226 N Roselle Rd Ste A, Schaumburg, IL 60195, United States
  • Site:https://agents.allstate.com/jonathan-atilano-schaumburg-il.html?utm_source=GMB&utm_medium=Website
  • Phone:+1 847-882-5500
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Insurance company
  • Life insurance agency
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–6pm
Service options
  • On-site services:Yes
  • Online appointments:Yes
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