I don’t even know where to start. CJ helped our family so much. He was patient and kind through the whole process. They went way above and beyond. I don’t even know how to put into words how appreciative my whole family is. I’ve been to some of the biggest and newest funeral homes in the region and Families First will forever be my recommendation to anyone looking for caring and loving staff during a time of grief. I’m only 40 and I’m ready to start my planning with them.

Steve and the entire staff helped me deal with my sisters death and final arrangements long distance with such care and immediate response that I will be forever grateful. I was given their name from our hospice nurse and I see now why she recommends them! Families First does CARE!

We had a wonderful experience with Families First Funeral Care in Savannah, GA. That is a good name for it, Funeral Care. CJ took such good care of us on a day that was harder than you can imagine. He was warm, caring and working up a sweat to make sure we wanted for nothing. Scott Dixon was calming, caring and helped us work a beautiful burial into our budget. Everyone there was very caring and I cant thank them enough. I kept asking if I could do things, the day of, like music, extra tables, etc., and CJ kept saying, Yes, he finally said, You see where Im going with this? He was a Yes Man that day and that is exactly what we needed. Thank you so much everyone at Families First Funeral Care. Scotti Moore

For our dads cremation, Families First was the most reasonable option, yet we still were given the utmost of courtesy, respect, and professionalism by the fine folks working there.We had signed documents with dads nursing home that he would be cremated per his wishes, but there was no mention at the time who would perform the services. Fast forward three years... at 2am when the nurse asked who they should call to disposition dads remains, I was a deer caught in the headlights.Gratefully one of dads nurses, a dear friend of ours, recommended Families First. I could not be more grateful. Several months ago another family member was cremated in Atlanta for nearly three times the price. After calling Families First (in the middle of the night), they took it from there, and I was able to do pretty much everything online from there (though I also spent some time on the phone and they were always available for my calls.)If you are reading this, you are likely grief-stricken and overwhelmed. The last thing you should be concerned about is being taken advantage of.Im confident that you can call Families First and let them take care of the details, and put you at ease, so that you can focus on comforting your loved ones.Peace be with you.MLSavannah GA

For my first time taking care of arrangements, the wonderful people here helped me get through them with no issues. They answered every question that I had and gave me that confidence that I was in the right place. They helped me understand the entire process in detail and everything went to plan. Everyone was very helpful and I cant thank them enough for helping me get through the tough loss that I had.

Loss is so painful and private, especially the loss of a mother, a grandmother, a sister, an auntie, a best friend, a confidant, the matriarch, our Rock. How do you honor someone like this? We were blessed to find Families First Funeral Care & Cremation Center in Garden City, a family based business that understands loss and the pain of loss. They were able to translate our grief and broken ideas into a celebration of life that our family will cherish forever. Words cannot express our appreciation of your kindness, patience and love that you so freely shared. Thank you.

My two sisters, brother and I used the transport & cremation services at the Family First Funeral Cremation Center after our mother passed away in the Statesboro area. We wanted the “Best” but affordable service and their name came highly recommended. Scott and the entire staff were friendly, compassionate, kind, and professional from start to finish. They handled everything with sensitivity and ease showing great respect and care throughout. You truly made a difference during such a difficult time. For that I personally want to say Thank you!

Very kind and courteous with my grandpa’s wife’s passing. Answered all our questions. Handled this properly. We left with a weight off our shoulders.

Very pleased with service. Handled totally online and via phone. Answered all my questions. Ashes actually hand delivered to our home less than a week later. And they were much much less expensive for the same level of service, (Direct cremation) as all the other funeral homes in town. One funeral home in town wanted more then 3 times the amount Family First charged us. Can’t comment on anything, but direct cremation, but for that service I can not imagine anyone else providing better service and making it easy on the family.

This was a very comfortable situation for me. My husband passed & we had only moved here to Savannah 2 months prior. Its not something that we expect and when it does happen its nice to know that there are kind & caring people to help. At this difficult time I was made to feel the comfort & kindness of each and everyone. Thank you so much for making this difficult time a bit easier

I cant thank CJ enough. From the moment they pick my father up from the nursing home to the moment I said goodbye to him.CJ and his staff were just beyond exceptional. They took my father and made him look so handsome and at peace. I felt no pressure to do things as CJ took care of everything and was able to help us find out what we wanted within the correct finances that we had. Thank yall for everything that yall did during this tough time I cant praise yall enough for what yall did.

I entrusted Families First with my grandmother‘s burial and memorial service and I must say they exceeded my expectations. They were very caring, very professional, very organized and very reasonably priced. Thank you CJ, Scott, and Romeo for the services that you provided my family during this time of need.

CJ and Scott were professional and beyond helpful throughout my experience. I would highly recommend this establishment.

My Dad was living in Abercorn Rehabilitation Center. He died from complications of dementia. He was 89 years old. The Rehabilitation Center recommended Families First because they have a cremation or burial package price. I had a neighbor that had a military style funeral and was buried there in Hillcrest Abbey. Stephen that works there was very helpful with me filing and there was an older gentleman that talked to me and told me what happened to my Dad was very common and he went into detail. I would recommend this place because they are inexpensive but professional.

I would give Families First Funeral Care 6 stars if I could, as well as Scott Dixon who was our main contact there. Our experience with their funeral care for my mom was exceptional and was the complete opposite of the negative experience we had with a funeral home in Savannah that we used for my dad years ago. We felt taken advantage of back then. We learned, too late for our dad, that the funeral industry is rampant with funeral homes that have hidden fees and often push grieving loved ones to choose caskets and services beyond the familys means.Families First is different. They offer clear, upfront pricing with no hidden fees as well as funeral plans that have a wide range of options, including plans that accommodate modest budgets or, like us, families that just prefer a simpler service.FFFC customer service was first rate every step of the way. I was anxious and felt overwhelmed when planning funeral arrangements in the months preceding moms death. Scott Dixon always put me at ease and gave me great guidance. Over those weeks of planning, I called/emailed him many, many times with numerous questions and special requests. He was endlessly patient, always kind and professional and quick to get back to me if he wasnt available, even when he was on a weekend trip! I remember hearing back from him that weekend and it makes me smile. I remember feeling that he really cared. And we were grateful that he was able to accommodate all of our special requests.Sadly, our mom passed away during the pandemic. Things got complicated. Scott Dixon went above and beyond to make the best of the difficult situation in which we found ourselves. My brother and I (his caretaker) were heartbroken that we couldnt travel to the burial because of his underlying conditions. It touched our hearts that Scott thought to take pictures of moms tiny safe distance burial service and send them to me. We are so grateful Scott did this - and without us even asking.I had read articles in recent years about problems with the funeral industry taking advantage of families at such a vulnerable time. I also read that there were funeral homes cropping up with more ethical practices, more affordable options, and who refrained from manipulative sales tactics and hidden fees. Families First Funeral Care is one of them. They did a fantastic job for our family. I am so glad we found this wonderful funeral home run by such lovely people.

I first learned about families first a couple of weeks before I needed them. My husband passed away on December 21,2019 as you can imagine I was a basket case i dealt with a man named Mr Scott he was wonderful to me he let me talk and listen to me he offered advise Chris and I wanted cremation Chris didnt want a service I did Mr Scott help me with it all I would think of something else he would help me on December 28 a beautiful service they made a beautiful picture CD with the music I wanted played the songs I needed at the right time made my family and friends welcome the whole staff went out of their way to be helpful on December 31 I took the urn I ordered off line and they were kind enough to put Chris ashes in so I didnt have to they called me today they let me the death certificate was in this over all the best experience I have had at my time of need and I would use them again

Families First Funeral Care & Cremation Center (Savannah / Garden City location) adequately fulfilled their initial proposal. We agreed to a total cremation price of $1,040.00. This price included transporting the body from the coroners office to the crematory and five original death certificates and the ashes were available to be picked up by the customer at the funeral home (we bought a beautiful urn on Amazon). We arranged most of this on their website. The most significant weakness that we experienced using Families First Funeral Care & Cremation Center was communication. It was a struggle to determine the exact status of where we were in the process. I begged for updates and I offered to be texted, emailed or voice mailed just to be given status updates. I was never given any status updates whatsoever unless I called and usually went through an answering service. If Families First could drastically improve their customer status updates it could be a good place to conduct such an emotionally draining experience.UPDATE: our family has still not received the prepaid death certificates after two months from Families First Funeral Care. The local Coroner’s office has advised they have completed their tasks sometime ago. Families First will not respond to emails or phone calls. I would not recommend doing business with this company,

Y’all should be ASHAMED of yourselves!!!! May God have mercy on EVERY last person apart of this establishment!!! Couldn’t even cut the hospital bracelet off or remove the bandages! Then for the cherry on top.. a CARDBOARD BOX for a Casket! Just SAD! I would NEVER recommend or have one of my family members apart of this MESS! DISGUSTING!

Since I cant respond under heather hill I will leave my own, yes initially he was supposed to be picked up that was first week or so....finally on November 9th I finally was able to speak with someone about just having them shipped. I provided the address (only question was if it was one word or two) I wasnt sure so I told him she filled out the paperwork so her should have it. Second I offered to pay over the phone on the 9th. Was told it was easier to send me a invoice, which I finally received on the 23rd only after my sister called to find out why we hadnt heard anything.. which was paid immediately...so lets dont make it out like we did something wrong if there truly was a issue with address not coming up why not call one of the 3 numbers u was provided with????

I chose this place to have my father cremated at this place as it was recommended but unfortunately I had a much different experience and it made putting my father to rest very stressful. The person who was in charge of my case was highly unprofessional and I didnt get my fathers ashes a whole week after I was supposed to receive them. I know its just a business to you but you are dealing with peoples loved ones.

I contacted Families First upon the transition of my brother. After speaking with CJ Neesmith and Steve Traylor on the telephone, my family and I were met with compassion and kindness.Our services were conducted with professionalism and courtesy every step of the way. We are eternally grateful for their assistance at such a traumatic and difficult time.From the Smith Family to Families First, heartfelt thanks.

Mother was buried there 2 years ago. It wasnt till a month after she was buried that i visited her grave and realized there was no name plate. In which i thought was a mistake because how do u purchase a vault but no name plate. So i called and was informed that there was an additional charge for the name plate. My question was why wasnt a name plate included in her funeral package and who would want there mother buried without a name. They told me 150 extra for the name plate. And i said no thank you and my family would never go there again.

Highly recommend Family First. They were courteous, honest and extremely professional.

I would like to give my thanks to Families First for their wonderful help. We could not have gotten through this, without CJ Neesmith help. Their knowledge and willingness to answer all of our crazy questions was appreciated. There were many Family members that were very impressed with the service. Many cards given for referrals. Highly recommend them. Thank you guys, from the moment you picked up the body till the end of the service you have been professional and courteous. SincerelyKathy Thornton

Services were exactly as described. FFF responded to our calls and emails immediately and were extremely helpful and kind. Dealing with a death is never easy, but Families First made it as painless as possible for us and we really appreciate that. Thank you.

Losing a mother is not an easy thing, of course. But Families First made a difficult time so much better by being unfailingly helpful, efficient, caring, and honest. Unlike other funeral homes, they didnt try to upsell or take advantage of us by trying to talk us into a higher-priced package. We asked for the least expensive package and got it with no hassle or questions asked (and it was very affordable). They were wonderful from the very beginning when I spoke with owner CJ. Scott Dixon was the gentleman who handled most of the arrangements and he was so quick at responding to my questions and helping explain things, a real boon since we were dealing with this long distance as I am based in Seattle. We were so impressed with them. I cant say enough good things about them!

Everything was explained. And I thank every one at Families First. The bad reviews should not be.

The Grimes family was very pleased with the staff, they were very accommodating to work with at a time of greff.

GROSS INCOMPETENCE. Its laughable that the name of the business is Families First when the owner is only concerned about the money first. Families arent even 2nd in this mans eyes.If I could give this place negative stars, I absolutely would.Hospice of Savannah recommended that we use Families First as a cremation service. We are not from the area nor were we prepared for death, as she did not have insurance. We made this clear to Scott Dixon, the director of Families First, after accepting the referral from hospice.We were initially informed by Dixon over the phone that the cost of the service would be $700, and this was a discount. We agreed to the service via telephone.$1,000 later, and with donations from families and friend directly to the organization to help cover the costs, we still DO NOT have ashes, a payment plan, or any idea when we can plan a memorial. Storage prices (for the body) continued to accrue.I wonder how and why this business doesnt have more negative reviews. Ive never experienced such incompetent, foolish and unethical service from anywhere, ever. And Im from NY so thats saying quite a bit. The manner that my family members arrangements were (and still are) being handled (actually mishandled) is completely uncalled for.Does anyone have a heart here? I thought the name of the business was Families First! SMH.Its been OVER A MONTH and we still cannot properly grieve as we are unable to receive remains. No payment plans available... no cooperation from owners/management with bank... I understand that death is a business as almost everything is really, but this is beyond my northerner comprehension.I question their business practices, ethics, morals, basic comprehension skills and sanity. There is a special type of hell for people that run a businesslike this.

They have a very friendly staff & a nice chapel. They really helped us in our time of need.☺

Negative infinity stars. Stay far, far away from this place.If this place is your only option, you probably are better off digging a hole and burying your loved ones yourself.To respond to the reply below (i.e. to Ridge) made by the so-called owners of this atrocity of a business:The only thing that is unfortunate is your (lack of) an ability to be honest.We have the original contract.Interestingly enough, the figures on that contract are a completely different amount from what you describe/different from the harrassing collections letters you have mailed my family. Matter of fact, according to the original contract (which is a binding, legal document) the fees that we paid for your peasantry of a service reflect a (gasp!) paid in full account.In lamens terms: we dont owe you squat.No worries. God sees everything. And so do our attornies, who are actively looking into this matter. Im sure you all will have much to discuss.Stay blessed,The Jones Family

Wonderfully accommodating, helping families First to accomplish it difficult morass of costs and Arrangements its a very stressful time in every family.

Good

Well just thank you for helping us with my brother who has left our side to be in his holy glory especially 2 people who treated us from the first moment were very kind to the family and helped us in everything so that everything was easier and we always had a good response for us at all times, it only remains to thank the people who attended us for their good work and kindness at all times for our family, I thank you very much isiron the best and most enjoyable our pain because they always had a good response for us from the Guerrero family thank you very much 🙏