They are always very helpful and pleasant to deal with.

The staff are friendly and helpful.

Let me take you on the journey Im still sorting through, and Ill let you, the reader, decide if a 1 star rating is warranted.The year is 2013. Its October. Im a new parent, and just bought my first house (yay!). Wed been using Bob Wards office for a while now, and it seems pretty logical to use the same office that has given me such excellent service for the insurance on my home. So I add a homeowners policy onto the auto policy I already have (3x vehicles, 2x full coverage).Fast forward to April of 2018.Now, Im human, and have made mistakes in the past. However, in the past when Ive neglected to make a payment, Bob Wards office would contact me and Id immediately settle my account. Well, this past April I decided to enroll in the automatic bill pay system when I received a call from Bobs office about forgetting another payment.Easy stuff. Open the email they sent, print out the forum, sign it, scan it back in, and send it off.After that email got sent, I stopped getting calls about missing payments. Unbeknownst to me, that form never made it into Bobs system, and my account began the process to be cancelled for nonpayment.Fast forward again to July 2nd. I get a notice from the tax commissioner that my vehicles are uninsured, and if I dont get it fixed Ill have the registration revoked on all my vehicles.Surely this was a mistake, right? So I call Bobs office on the 5th of July and speak to a girl named Amanda (who no longer works for Bob Ward) and ask about the notice. Amanda tells me that shes with another customer, but shell look into it and get it handled, and if there are any problems she would let me know.Keep in mind that at this point, there hasnt been a payment made on my account since March.Fast forward again to August.I let a friend of mine drive my car, and he gets pulled over. Because my car doesnt have insurance, it gets towed and impounded. Did I mention its after midnight?Not understanding what happened, I call the after hours line for State Farm, and they confirm my fear: my insurance actually did lapse and I now have a big mess to sort through. So I buy an emergency policy from State Farm at more than double my previous monthly rate, and start unraveling the knot I find myself in.On Friday morning, I call Bob Wards office and am told there isnt anything they can do, there never was an auto-pay form filled out and entered into their system. A nice woman named Destiny was the one I spoke with, and I have nothing but praise for how she handled me as an upset customer.So I cool off, print out the email I sent in with the form attached, grab my cell phone statements that show sent and received calls on relevant dates, and gather all of this up and head down to talk to Bob personally to see if anything can be done, including paying via certified funds all the missed premium payments.And this is where things really take a turn.Bob Ward was nothing short of insulting and unhelpful. He refused to review the documentation I brought, insulted my intelligence, and told me more or less to deal with it. Ill never forget how he said that Im a big boy now, and this is a big boy lesson, and [Hes] not going to be intimidated by [my] paperwork, and that I knew my insurance wasnt getting paid.Well, after that interaction I took my documentation to State Farms corporate complaint line, and in under a week State Farm reviewed my case and agreed to reinstate my policy and cover the lapse.All in all, this is a giant mess that can be summed up as a clerical error. Things happen, and life moves on. However, I felt incredibly insulted after trying to reason with Bob Ward, and want to warn others considering using his office about my experience. If Mr. Ward had handled the interaction more respectfully, I wouldnt have faulted him in the least. However, if youre anywhere near 28 years old and considering using Bob Ward as your agent, I would STRONGLY discourage you from doing so. He apparently has an extremely low opinion of anyone he still considers a kid.

Friendly staff very helpful with everything I needed

Very nice and professional!

I showed up on a day his lovely wife was there. Im pretty sure she was drunk or intoxicated in someway, speaking disparaging about how someone had to go elsewhere to get insurance for their trash mobile. I walked in and was treated as though I just walked into their house uninvited. I left immediately and will not be going back.