Jonathan the sales person ( also believe he’s the manager) was great to work with. Excellent customer service, knowledgeable and had the can and will get it done attitude. Hoping to pick up mower end of the week…… Jonathan had it ready that night. WOW!!!Highly recommend A+++++++++

Service Department is crooked.Zero Turn under warranty and had to get Gravely involved to cover diagnostics charges that were never authorized to be done. Bought a zero turn here because of the loaner program if my mowers had problems and spent 6 weeks trying to get in to these guys. And even when I finally got it in for warranty issues they still didn’t have a loaner until I basically said I would just run it till it blows up then. Then they magically had a loaner to use.Would avoid this dealer at all cost!

These guys are awesome. I arrived 4 minutes late and Jonathan let me in - to get all the parts I needed to fix (hopefully this will be it 🙂) my push mower. The first time I came - a couple days prior, Jonathan printed the assembly and parts key for me to keep. This was very helpful. I ended up needing more parts and I already had the part numbers as well as assembly instructions! These guys are calm and friendly professionals. Will purchase my next Toro mower here because I know I will have expert knowledge and service help in the future. Great insurance for a single woman! Thank you Jonathan at Minnesota Equipment!

Jonathan,Just a quick note to say thanks for your guidance on the purchase of a mower. I have been very pleased with the tractor & bagging set up as you suggested. I also wanted to let you know that Bob was the utmost professional when delivering the unit to my home. He took the time to walk me through each of the features of the tractor & bagger. He also walked me through general maintenance and upkeep of the machine. What I was most impressed with was his recommendation for me to take a couple passes with the mower while he was there to make sure I was completely comfortable in the operation, set up and even went as far as offering some tips on how to maneuver around obstacles, hills and uneven ground in my particular yard. Bob far and away exceeded my expectations on delivery. It helped that we both ran in some of the same circles in prior automotive careers, however I wanted to let you know how much Bob impressed me. Thanks for the great product, service & professionalism.

I bought 2025r around mid May 2020. Jonathan is awesome, great knowledge. When I had questions or couldn’t figure my tractor work. He always happy to help to me.Thanks Jonathan.

Always helpful. Recently bought a still chainsaw and trimmer.

I love the John Deere dealership in Savage they take care of all my equipment needs for commercial work I recommend it highly and if you want to buy a mower go see Jason Paul he will take care of you

Somewhat but not very informative. I left just as confused as when I walked in, but was given some knowledge.

I went there and spent $5400 on a new Toro Titan lawn mower. I asked them if the prechecked everything and they said yes.. it cost me 80 bucks to rent the trailer. When I got it home I took it off the trailer and engaged the blades and the whole mower shook and rattled. I called them and they told me to bring it back. I am still waiting for a response on how they are going to handle this, im not very happy right now and requested that I could purchase a different mower but was told I had to wait to see if they could fix my brand new mower...I will update this review when I find out what happens next, but for now Im not very happy.☹ UPDATE the crew at Minnesota Equipment took care of the problem and I ended up with a new and better mower that was delivered to my house. I do recommend this place.

Great service!! I went into the store to trade in my machine and they gave me an honest price on both units but I decided to wait another year to see if gravely updates there pro line. Even after I decided against the trade in they treated me with respect and as a valued customer during my purchases at the parts department.

The first time I came in for a new blower was a great experience; they had a harder to find model ready to go for the right price. It was a slower purchase process, but I got what I needed.Unfortunately, the second time I came was lacking. My old snow blower died, and I needed a new one that night to clear out my driveway. They had 6 of the units I wanted, built and ready. The refused to sell it to me that night, saying their delivery/assembly person wasnt in. I looked at the obviously assembled blowers in front of me, and they told me they need the one guy they have on staff who can check it out. I could have it another day. I told them I want to buy it now, theres 8 inches of snow I need to clear (and Im looking at assembled units while saying this). At this point I wouldve even spent more on a nicer machine to avoid another hour of driving in snow and traffic. I offered this..... Do they not know how to put the handlebars on a snow blower/use a wrench correctly? If so, thats highly concerning - these things are not challenging to assemble.I told them they could take my AmEx, sell it to me, and put it in my truck as its assembled or Id go to Home Depot to buy the exact same thing. They didnt care, and watched me place the order from Home Depot right there. All they had to say was that Home Depot didnt carry it, which I can confirm is a lie as I gave Home Depot my $ instead and got a beautiful machine.Im not going to waste my time with these clowns again. If they wont even take my money when I literally beg them to, they dont deserve it.

I was greated and help I found what I was looking for thanks for the help

Overly priced

They have what you need and good experience

They are super slow. Maybe they need more employees.

Great customer service!

Worked with Mike and Jonathan and they were awesome. We just moved from Michigan and my snow blower “broke apart”. They fixed it within an hour and did not charge me but made suggestions on what I needed. It was very reasonable. Instead of doing the suggested fix and I decided on buying a new one. NO PRESSURE it was. My suggestion. So you if you want knowledgeable and professional people come here! Way better than a big box

2 experiences with Minnesota Equipment neither of which was very positive.Brought my lawnmower (with a 3 year warranty) in because it wouldnt start in year 2 last summer, they did fix it with an engine adjustment and charged me around $70. I explained to them that it should be covered under warranty, but they refused to submit it as a claim and told me to take it up with the company. Not what I would expect from a customer service standpoint. Customers shouldnt deal with that service dealers should.I decided today to give them another shot as my same mower wouldnt start up for the first mow of the spring. I called ahead and the guy was pleasant and told me they would take a look at it and to bring it in. I loaded it up in the car, drive it over there, and when I go to check in they then tell me it will be a 5 week wait. I was not happy, fine that you are that busy, but that is something that should be communicated on the phone before I drive there. Another customer service shortfall leaving me frustrated. 0 for 2.

Had what we needed! They even pick up and deliver for repairs for a reasonable price. Close by also. They also have mowers, riding mowers, zero turn mowers, and John Deer products.

I recently had our John Deere lawn mower serviced at MN Equipment for the first time. They were very professional, prompt and exceeded all my expectations. Our mower was picked up Tuesday and will be returned already on Friday!

Great service!

We were going to buy our new snowblower from a big box store but went to Minnesota Equipment on a whim. Were so glad we did! The salesman was very knowledgeable and went out of their way to help us. Their prices are great and we plan on going there for our new lawn mower this spring. So great to get such good customer service!

Horrible customer service. Trying to get some assistance to install a snow blower and I was told to look on google or youtube.

I recently purchased a John Deere X350 from Minnesota Equipment and I had a great experience. The Sales staff was very knowledgeable and answered all my questions about the various models I was considering. The delivery guy, Joe, was incredible. He delivered the mower and spent about 30 minutes going over the features with me and my family. He was very knowledgeable and friendly. Ill be doing more business with Minnesota Equipment in the future!!!

Better service

Very nice sales / display area at the Savage location. Outstanding customer service by going above and beyond to help. Extra shout out to Darrell who expedited the process of sourcing the replacement parts I was seeking for my JD mower. Thanks Darrell!

Well stocked and friendly service

I have purchased several items from MN Equipment. I recently had some issues with a snow blower that I had purchased 1 yr ago (2017). Jonathon (mgr) listened to my story and provided a solution without creating any inconvenience. MN Equipment is a great local company that provides a variety of outdoor equipment and a wealth of product knowledge. I would definitely recommend working with Jason (sales) and this company - they stand behind their equipment!

Outstanding service and a great staff. Very knowledgeable and eager to help in any way they can. Been going there for the last 3 years and its always a pleasant experience.

Great people here. Friendly and personable. They ordered me a part for my weed whip quickly and cheaply.

They are very nice and they are very hopeful. I have a small John Deere tractor and I have been working with them for the parts. I go into the store and get the parts I need to get the tractor going again with very little time spent in the store. I needed a new cable and a battery for the tractor they check other places to get the battery instead of charge me for the same one that I would have paid 60.00 at their place. I only paid 34.00 at the other place and a little more driving. The guy said it would be a little more time to drive but I will save on the battery for my tractor.

They did a good job putting the things together I wish they didnt leave their equipment outside i have a $2000 Aarons snow blower that all the screws are rusted now And I wish they would a called on the tune up when I just needed oil done on my snow blower

Absolutely outstanding service. My drive belt shredded this past weekend and they ordered it this morning and likely have it back to me before the weekend. I highly recommend MN Equipment!

I just purchased a new riding mower from MN Equipment. Bruce was easy to deal with and knowledgeable. Joe delivered the mower and was friendly and knowledgeable as well. I have not always had the best experience(s) at this store, but with this big purchase I was not disappointed. I will keep doing business with them.

Very happy with the service I received, bought 2 gravely mowers from Jayson, very knowledged in what he was selling.. Also thank you jayson for going out of your way to get my dads mower and getting them to us... Loan process was the easiest I have been apart of... Thank you

I went in for a part for a lawn tractor, the part they sold me was in an open box and defective . I also purchased set of spark plugs that turned out to be the wrong spark plugs and almost ruined my engine . After the part did not fix my machine I took it in for service and they told me it would be 5 weeks out before looking at it. I asked if they would sell me a new tractor because I could not wait for the long wait time for there service . A salesman’s said he did not have the model I wanted in stock and would be two months before they got one in.The X350 is a very common model lawn tractor. I asked if he could check one of his other 5 stores in our area and he said he would, took my name and number but never called me back . I felt Like he had no interested in selling me a new lawn tractor. After a week of no call back, I called a different dealer 25 miles away and bought a new x350 with bagger the same day I called. Very sad when this dealer is 1 mile from me and every time I visits this store it’s the same. I keep trying to buy local but refuse to beg them to sell me something. Horrible horrible service. I will continue to drive a half hour past them to get all my parts and service in the future. Enough is enough!!!

The last owner made it miserable to shop store was called weekend freedom. Went it there new owner ship Minnesota equipment. Worked with the store manager very knowledgable great sales and service. Bought my new X350 and echo 2620 trimmer. Lots of top notch lawn and equipment. Come in and check out their store!

We purchased a new lawn tractor from Jonathon and he provided great service. He took the time to show us how to use all the attachments and he went above and beyond by delivering it in bad weather. I would buy from him again, but knowing the quality of the JD we purchaed we should not need another one for quite a while.

Had a great experience with Jayson when deciding on a new lawn tractor. Very knowledgeable about what model best fit my needs.

Not the right place obviously as they demonstrated by their lack of attention.

Top notch service department.

I dropped off my lawn mower for warranty work and this place is A+ service with getting it fixed super fast.

Great staff that is very knowledgeable. Big selection of equipment and only top of the line products sold here. They do repair also.

I had been shopping for a zero turn mower for several months, at several different dealers around the metro. When I arrived at Minnesota Equipment (ME) in Savage, I was greeted by Daryl O. He heard my needs and directed me to a Gravely ZT 54XL mower. When he brought it around for a test drive, he noticed an uncharacteristic vibration and brought it to my attention. His exact words were I dont want you to buy this mower until we find out what that vibration is being caused by. Imagine that, a salesman turning down a potential sale by wanting to make sure the product was sound! I agreed to his recommendation and a few days later, Daryl called me back. It turned out to be something minor that was easily fixed. I returned for another test drive to a flawless machine which I did purchase that evening.The reason I went back to ME was, quite simply, Daryl. His upfront honesty made all the difference. As a side bonus, the Gravely ZT 54XL is an awesome machine! Thank you Daryl for your integrity and thank you Gravely for manufacturing a quality product!Sincerely,Dave

I met Jonathan at the Northwest Sportshow and questioned him about the best mower for my yard. He stated he would bring out both mowers I was looking at to demo on my property. Several weeks later, he came over after closing the store one night and we tested both on my yard. The zero turn mower, which I preferred, did not do well on the steep slopes. However, the lawn tractor did the trick. There was never any pressure to buy and Jonathan was more than helpful with the questions I had. He was very accommodating to my schedule and great to deal with!

. . . my name is Larry - got a hard to find part at MN Equip.(Savage) I made a new friend: Ed took care of me. thanks, Ed.

Would give zero stars if possible. I’ve called and called and called each time was told Jason would call me back and he never has. Keep in mind that I already spent over $5000 with him even though he was rude when I was in the store but yet I still bought it through them and he still won’t get back to me. Horrible customer service just horrible.

These guys are knowledgeable and friendly. Great place to buy equipment!

Great experience buying a snowblower, worth the drive from Eden prairie. Blower arrived assembled on time, and Joe gave me all the time I wanted to get familiar with the machine.

Very helpful 👍

Good people. Also carry Stihl equipment

HORRIBLE- HORRIBLE customer service & they tried to rip me off by trying to sell me a part at twice the going price! I walked into the shop and of the 3 guys standing there, not one of them would acknowledge that I was even there... and there was no one else in the shop. The manager should be fired for allowing such a toxic environment.

We were looking to replace an old snowblower. Here we were able to compare makes and models. New snowblower was delivered right on time. Very happy with the experience

Knowledgeable salesman; friendly; helpful. Knew the products very well. Good pricing and great selection.

This place is were you need to go for all your equiptment. Johnathan will make your life easy and is very knowledable. Parts counter is great and they have multiple locations.A++++++++Thanks guys

Great products but every time I’m in here I get negative attitudes from guys behind the counterIt’s like, yeah, and what do you want!?

Great selection of lawn equipment will return very helpful staff.

Tractor was ready, paperwork was ready, pricing was fantastic, and the process was as smooth as silk! Love this place!

OK on price and service, but absolute nightmare when it comes to speaking with customers. Unfriendly, rude, know-it-all attitude.....and thats just the general manager! Was planning to make a large purchase after having some minor service work done, but not any longer - took my business elsewhere and you should too!

Helpful staff

No took the time to help even after asking

Always treat you right,friendly and very helpful.

Nice full service location. Can be busy on saturdays.

The worst customer service. Called there to ask a few questions and not one guy wanted to even talk to me. Eventually one guy answered the phone and it was nothing but one word answers and sounded like he was on drugs. I would have giving them my Business but not if I get treated like that. That place will go under soon

Recieved great service when our JD utility tractor needed to be replaced.

We have been working with MN Equipment for years! Knowledgeable staff and great service.

This place is dishonest.I took my 1 year old snowthrower into MN Equipment due to an engine surging problem. This snowthrower was only used 3 times the prior year due to light snowfall. I followed the instructions for storing it over the summer (fuel stabilizer, ran the carburetor dry, etc), but it still had issues running. I took it to MN Equipment assuming that they would clean the carburetor to resolve the issue as that’s what everyone online says to do. Well, they call me up after they look at it and tell me I need a new carburetor, which would cost me 2x the cost of cleaning the original one. I asked why they wouldn’t just clean it and they said if cleaning doesn’t work, I’d just have to buy a new carburetor anyway. So their recommendation on a 1 year old snowthrower that’s been used 3 times is to replace the carburetor that’s under warranty and cost twice as much as cleaning it? Not only that, but the carburetor was backordered for some unknown amount of time and they could have just cleaned the thing very quickly. All of this is happening when my father-in-law owns 2 late 70’s snowthrowers with their original carburetors. Needless to say I picked the snowthrower up and didn’t let them do any work on it.In summary, this place will treat you like you know nothing about the item you’re taking in, and in my case, try to get you to spend way more money then you should. They assumed I wasn’t mechanically inclined and tried to take advantage of that. I would stay far away from this place.

We are a commercial company with Gravely mowers and Stihl Equipment. Although we typically get any replacement parts from the nearest Stihl dealer, about 5 mins away, we get everything through gravely. I typically do most of the repairs and all the maintenance for our machines. If there is something wrong engine wise that I cannot or dont have time to repair, It gets sent here. From a commercial standpoint, they are pretty good, sometimes the part can be in stock sometimes they have to order it. Turn around is OK for commercial, sometimes within a few days sometimes longer. We keep backup equipment so if something does go down, we arent in a hurry to get it fixed. I think some people should understand that and know that it WONT be done the day after you leave it, thats how most places are. Sales are fine although I know gravely stihl products very well and dont necessary need to be sold something. Ive dealt with most the guys there, mainly Jayson, and there good guys. The one problem Ive had was with one of the techs. Brought a ZTR in because it was surging in the hydro lines and not able to reverse. Upon picking it up, noticed it started doing it again. The Tech said, and I quote how often do you need to use reverse anyways gave him the are you serious look and loaded it on the trailer. Did some checking around and found the Hydro oil filter was loose, letting air in. Something I should have checked first half but DEFINATELY should have been checked by them. This is why i started diagnosing and repairing my own stuff. I do not believe that guy works there anymore

Great service, knowledgeable and friendly!

Excellent service from the parts guy

Excellent..

Appreciate the help and service

I would give a zero if it was possible. Manager tried to swindle us and we caught him with his pants down. Was rude to his employees calling them stupid and they didnt know what they were talking about. Will never go back to this place.

Had a tune up for my riding mower. No issues prior and the first mow after service the belt broke. It was cracked and visibly needed to be replaced. Service department lacks customer service in a big way.

Very helpful for finding parts

Always nice to deal with

Helpful and informative.

Extremely slow service....