I wish I can select “0”.State Farm provided a windshield repair company to me to fix the cracked windshield and the technician damaged the left hand side of leather steering wheel (many small cuts on the leather by sharp objects).After the accident, I wanted to learn about the windshield repair company. I could not even find this company “Auto Glass Only Ft Myers” via google search or better business bureau.I filed a claim to state farm, and they were nice at the beginning. They told me they would take care of it and would contact the windshield repair company. I uploaded a picture of the damage done to my steering wheel. State farm then directed me to Sunset Chevrolet body shop for repair estimate. I did every step state farm asked of me and it was over a one month long process. After all the effort, state farm sent me a letter, stating that the damage was “wear and tear”.Two body shops determined that the damage was caused by sharp objects. However, state farm opted to deny the claim i was attempting to submit. They went so far as to insinuate that it was I who caused the damage to the steering wheel by driving. They accused “my hands” to make these little cuts. When I asked “ if the damage was done by my hands, the damage should be on both sides of the steering wheel “ They said “ we don’t know how you drive”. I was speechless and feel helpless for this unfair treatment from state farm. I can not believe this is state farm’s final solution, put blame on their client!I will terminate my State farm insurance. In the past 5 years, I never filed any claim until this one. I have learned that if anything happens, state farm won’t be there like a good neighbor.

Julie was excellent. Although there wasn’t all that much extra that could be saved on my monthly payment unfortunately (especially with no accidents or tickets), she was exceptionally helpful and kind. Keep people like that around and pay them well!

Everyone is always extremely helpful and helps in any way they can!

I have been with State Farm for 21 years in New York State i repeat 21 years my 2 children were covered since they got their license at 16 and never had a problem with my agent what ever they quoted me or handling claims everything was straight forward up front.We moved to Florida recently we went to Ric was like a roller cost something new every time they quoted one thing next a phone call and thing will change because they made mistake gave me a new quote and that one happen to be more my safe driver discounts and car discounts low driving miles use to be on the statement so i got a new insurance company and i am paying the same rate as i was in NY same coverage and discounts.

I just had an extremely unpleasant exchange via email with Julie Barbieri. I emailed to inquire about why my State Farm Credit Card was all of a sudden inactive (apparently there was a switch to US Bank). I asked for my most recent statement (so I can pay it) and for them to look into why I hadnt received a new credit card in the mail yet to active. Her response to me was, This is your insurance company. Not your bank, I have no idea of knowing where your card is. You need to call your bank for that... I have heard bad things about Ric Coffey through the State Farm grapevine and it appears he hires very rude, nasty and unprofessional people to run his business. The way Julie has treated me today is appalling! Its really not that hard to just be nice and courteous especially to clients that are paying you! This agency and these people do not deserve your business!

Debbie was amazing and so helpful. Moving my other policies over as soon as possible. So helpful and amazing to work with.

The staff is very helpful and a pleasant place to do business with.

They are amazing, very helpful and understand. They go the extra mile.

Been a client of Ric Coffey 26 years. Rock solid.

Wonderful and knowledgeable customer service. Very pleased with them as my car insurance company.

Been with them for 10+ years and they always have the best rates and great service. I was insuring new truck and Sandy mentioned they provide loans. The auto loan rates are lower than the best one offered by the dealer, I not only have great insurance, I now have a lower truck payment . Win, Win .

Donna was EXCELLENT!! Very helpful getting back to me people make a difference

There was a little difficulty connecting by phone, but I had called late in the day. Later I was contacted by a friendly and helpful associate of this office who provided me with a quote on home insurance, and Im inclined to contact this office again in the future.

This State Farm agency has by far the best insurance support team I have ever worked with. They have helped me navigate the complexities of my automotive policy and State Farm. At every turn theyve kept my interests at the forefront of their support.Its been a long time since Ive felt I could trust a company to keep by interest at heart.I highly recommend them.

Great experience!!! Friendly and knowledgeable. Thank you for listening, educating, and being my Florida agent(s).

Insurance office... Nice place and even nicer employees....and hey, you have to have insurance... Especially in Florida.....

Havent had any issues.

Everyone in here is overly friendly and helpful.

Nice staff, good helpers!!

Never there