It is understandable that in these times we have to wait longer for them to attend to us. The suggestion for the owner is that she have people who give the client the place that if, because of what was said, the client is the one in charge, today I had the experience that followed to be attended and the person jumped over to another person and I already had as half an hour on hold. In addition, the person who attends for nothing has education to serve customers.