Not enough massage therapists for deeper tissue

This is my first time going to massage envy, and it was amazing. They are very punctual, organized and welcoming. I was lucky to get Jenna, and I highly recommend her. She got the pressure just right, and worked out the knot I had in my neck.

Kylie was super helpful. it is not her fault my 2 person appointment was never actually booked even though when we spoke, the lady ( not kylie) who spoke with me confirmed 3 times. what an anniversary gift from me to my girl. after being on the edge of tears for 6 weeks i wanted to do something special for her and eventually i was finally able to save enough money to get her a massage. she was SO SO excited! i felt like the best boyfriend ever! but i should have listened to the reviews and went somewhere else which is what i will do from now on as well as make sure everyone in my life knows to not spend money there. what a terrible experience. the Walmart of massage places. DO NOT SPEND YOUR HARD EARNED MONEY HERE.

Absolute worst customer service Ive ever experienced. The massage therapist called in sick and rather than email, call or text to notify me, they did nothing. Then when I showed up for my appointment, I was met with an attitude by the staff person Rebecca.

I had my first massage with Massage Envy. Everyone was very nice. My Masseuse was Alberto. 100% a professional. I got a very good massage. I also understand that this is a business and everyone wants to sell their business. I listened to the spiel knowing that I could not afford the luxury at my wages. I said no thank you and pretty much the pressure was over. Remember everyone just wants to make a living.

Monthly membership fee is applied to one massage but they rarely had time available when I needed a massage. For nearly $100 a month I wasnt getting the relief I needed. I cancelled my membership and started going to Michaels Reflexology on 2nd Street in Santa Rosa. No appointment necessary, no frills, but $25 for an hour long foot reflexology that hits all the body parts that hurt? Yeah. Their hour long massages are less too and better because there isnt any chit chat.

I get a massage once a year, for my birthday. This was my annual me day. I was treated well when I came in and after answering questions was taken to my massage room. My masseuse, Linda, was professional. However, when I asked for more pressure she told me she doesnt do that and didnt they tell you that?! A lot of time was spent wishing for more of a massage. I was disappointed. To add to that, afterwards the front desk gentleman and manager spent 10 minutes trying to sell me on a monthly massage program. I just wanted to relax and unwind. Just be prepared before going in.

I have been a member of massage envy for years. Their service has gone way down and the price has gone up. I get it because Im a business owner myself. The front desk staff has always been great but the massages, appointment times are getting harder to book. The deep tissue staff is always booked and when I am able to get one, they are not deep tissue. They have cancelled three appointments on me recently and it took me a 30-45 days to even get these appointments. I am happy to cancel my membership.

Its hard to find a masseuse who gets it all right...professionalism, warmth, amount of pressure, intuitive guidance and sensitivity, and skilled technique. I found that at Massage Envy with Cynthia. Im very appreciative.

It was free, my GF paid for it and it was a very good massage. I just wish we didnt live 35 miles away or Id go more often.

Love getting massages here, but it is very hard to make an appointment. I have a few massages stacked up with my membership but every time I call to make an appointment to use them up I have to schedule a month out. Im never going to use up all my massages at this rate...

Great massage therapy, but terrible business policies. I was charged for an appointment I missed on day light savings day, after I was told I could reschedule for later in that day. So I’d have to pay for the missed appointment as well as the rescheduled appointment. Uh- no! Subsequently, I cancelled all appointments on the books and the membership. I’ll take my dollars elsewhere. update to post: Cancellation was not processed, so they have been charging my card since October. No return call from managers.

Website needs work, scheduled the need for a firm massage and was paired with a massage therapist that didnt have the strength I was looking for. They did offer to reschedule but my schedule sucks.

Pretty good service, a decent offering, for what it is it makes a lot of sense. It isnt especially high-end massage, but its Bankablyi quite good

Pretty nice massage but It seems somewhat pricey.

Loved it. Great place and very knowledgeable.

A little pricey, but got a great massage.

So relaxing and the people from the front desk to the masseuse are extremely friendly and caring

Very friendly and professional staff. Great discounts and bonus points and services.

Some great therapists and estiticians

Cant wait to go back!!!

Heaven

Great

Excellent service