Wow! I cannot say enough good things. The staff here had been simply incredible. Its my first time getting laser and Ive felt so safe and taken care of throughout the process. All three nurses Ive worked with have been incredibly qualified as well as kind. Shoutout to Kelli, Aileen and Kaylan. The rest of the staff is great, too!!!

Horrible service, I bought a package and now they can not find my name in the system anymore, very disorganized .

BEWARE OF THIS IT’S NOT UR MONEY’S WORTH!u know we’re so disappointed and upset with this skin clinic...they’re very unprofessional, poor customer service, dishonest and disrespectful...imagine squeezing our time despite our busy sched early in the morning and had to travel far coz we were the first customers...and when we got there, just like that they would just tell us that we’re not a candidate for IPL because of ur dark skin tone or if using retinol or vitamin A which isn’t allowed prior to ur appointment...a month before, we already booked for an appointment and called them 3x! why didn’t they tell us ahead of time regarding the do’s and don’ts of this IPL treatment so we would know?! simple common sense and the bad thing was, they blamed it on us the customers that we’re not doing a lot of research first with regards to this IPL treatment...i mean, it is their job and responsibility to inform us about this coz they’re the skin clinic! so far, with our experiences we’ve been to a lot of skin clinics and we’ve never encountered like this before it’s only them...just because we purchased it at groupon then they would treat us like this?! there’s not even a simple apology we got from them and we already canceled it and am not sure if groupon can refund us with this coz it says that u can only get a refund 3 days after the purchase, but that was a month ago!😡☹️🤨

Great Service and pleasant staff. Had a Brazilian bikini laser hair removal ( a first time) which was really cool and I feel better that I aint gotta worry about the hair. They even consulted with me in a professional manner. It was somewhat painful but I still felt relaxed with the numb lotion. I would recommend them. First time and Im pleased with my appointment, still got more to go.

I have been going to Laser Lounge for several years and have always had a great experience.The environment is clean, professional, friendly, and the staff are informative.Im a repeat customer, and will continue to go to them.

I am confounded by the negative reviews. I honestly wouldn’t go anywhere else for this kind of stuff. They make you feel so welcomed and have such warm personalities. Nikki was incredible, seriously. It’s an awkward situation to be in no matter which way you look at it, and she just made the whole experience totally painless by distracting me with conversation, encouraging focus on breath, and having a genuine interest in what I had to say. I’ve worked with a few other nurses there and it’s always been the same experience. I am an operations manager for a local business and I know how important consumer reviews are. Some people post negative stuff, and 90% of the time they are just annoyed that they are in the wrong and taking it out on the business. They don’t realize how harmful these reviews can be. The truth is, this place could not possibly be more discreet, clean, professional, courteous, fairly priced, and transparent with how they run things. I am extremely happy with how my first session went and am eager to go back next month. Thanks to everyone on the team, you all are doing a really great job at what you do! I came here over a year ago, am back now, and will continue to come in the future. Keep up the amazing work!

Worst service ever. Do not waste your time and money at this place. The only smile that you will get is at the time that you are paying them. Their manager/ business owner patty is very mean and rude. She is not willing to listen and she is absolutely not responsible for the outcome that you may get. I purchased a full body package with them for 6 sessions and my body I started growing darker hairs afterwards!!! Very very very very bad quality and poor service...

Im not interested in sparring with the owner, Patty, who will undoubtedly immediately chime in here and lash out with the same vitriol she cant seem to help herself from spewing... I simply want to warn potential customers.When there is fault on the part of Patty or her staff, she engages in the condescending treatment and bullying of her customers. I had a weird experience with her at the beginning and probably would have been willing to let it slide had she not severely disrespected me again in the end. Unfortunately, a big mistake was made on the part of Pattys staff and instead of genuinely apologizing and fairly remedying it, her solution was to use bullying and mean-girl tactics to try to turn the situation around on her customer.Bottom line is this... Places like this one are a dime a dozen in LA. Dont waste your energy, time or money here. Not even what seems like a great deal is worth the lack of professionalism, common decency and a complete and utter disrespect you may very well encounter along with it. I dont like leaving bad reviews, but I truly dont want anyone else to experience what I went through.

Wow. Great place. Ive had IPLs in the past and this was by far the most effective. Candy is amazing, very informative. I am looking forward to trying other treatments there.

Clean, friendly, knowledgable staff. As a nurse myself- I definitely approve. Way better than an upscale place in Brentwood Ive been to.

The staffs are very professionals, industrious and very careful about the customer. Excellent place !!

Continue from the last review...Then it means I need to wait for another three months to see the result, all in the meanwhile, I tried to contact them about the pictures theyve taken for me, and nothing. Never heard back from them. So I took my own photos in order to have comparison. Now between the small area and low area shes done procedure, I have a bump in between. Thanks to her adjustment, Ive got more problems that I am scared to bring up to her. (I will attach more photos later.) Because every time she denies her mistake, so I thought, whats the point, I will just tell her when I came to the laser appointment to speak in person.I also want to mention in the initial set up, we agreed to do two areas for 1800 (each area for 900), and we agreed the second area will be determined to proceed after seeing the first treatment area result. As also being advised, I wont see the result after three month. So I waited because she completely messed up the first area and I was in dispute with them on correction of the first area the entire time. Not that I wanted to do the second area anymore because of how much I had to go through the first time, but she called me one day and told me my rate will need to go up because i didnt do the second area in that promotion time (lol is all i have left to say). I happily agreed to not do the second area, paid her extra 100 bucks for the lousy job she did on my back, even though we agreed on 900 for one area. I simply decided its pointless to argue with her for all the crazy inconsistency she presented.And today it just proved my point again - she completely lost her manner, got so defensive with the issues I addressed, refused to listen, and yelled at me on the phone - how am I supposed to go back to trust them to work on me? She cancelled my appointment right on the phone and right when I was to park and walk there.I have to say I would never trust Patty at this point. She kept on changing her mind, she couldnt do basic math calculations, and she certainly doesnt know what shes talking about most of the. and whats worse she gets defensive when told shes wrong. Very hard to work with if you have a problem with her directly - she will never admit shes made a mistake or shes on the wrong side.So I guess this is a place you just get your fingers crossed for nothing goes wrong, otherwise you will be dealing with an emotional beast that pounding you down for their own wrong-doings.Rachel

Wonderful space and staff is kind and helpful