I took my old 2013 MacBook Air in because it shuts down when its not plugged in. This has been happening for the past year and the Mac store wouldnt consider fixing anything unless I bought a new motherboard because this one has damage from a coffee spill that, luckily, hasnt gotten in the way. Petr returned my call right away, scheduled me to come out that afternoon and then opened it up and fixed it in front of me. The mac store had disconnected the battery because of the water damage. He kindly wouldnt take any payment because he was able to figure it out and fix it almost immediately. Though I never wouldve figured it out without him. Definitely going back for any computer needs!
Petr at Santa Fe MAC repair saved me! I damaged my laptop that I use daily for work. Being new to Santa Fe, I had nothing to go on besides yelp/google reviews. I reached out to several places and Petr was the only who didnt pull some kind of we need to run diagnostics on your mac for 4 days and then give you an estimate. I worked in IT many moons ago, and I know when a business is giving me the runaround. Im so glad I went with SF Mac repair. He left me drop the laptop off at the end of business day for evaluation. He quickly figured out the problem and had me back to business the next morning. All for a reasonable price. Dont expect any fake gushy customer service BS. This is someone who knows his macs and will give you an honest evaluation...without the fluff. Having your laptop die when you work 7 days a week was hugely stressful. I was glad to be able to support a local business instead of driving down to the apple store and basically buying a new laptop for what they would have charged. Highly recommend.
Im so happy I took my MacBook Pro to Petr. He was very affordable, friendly, very fast and had my computer turned around in 1.5 hours and I was back working again. I would not take my Mac to anyone else is Santa Fe he made a loyal customer today. Highly recommend.
Petr is a true professional offering prompt and very reliable service. Simply the BEST place in Santa Fe to have your MAC repaired!
Rude. I don’t give business to people that talk that way to the customer.Told me that it’s time to get a new laptop without explaining why, borderline hung up on me and guess what: I opened the back of that laptop on my own, cleaned it, and it started again.
I just bought a computer from Petr and I am very happy with it. He helped me find the right machine for me; he set everything up, and he explained the things I needed to know. Ive been looking around for some time and his price was better than anywhere else for an excellent computer. Besides that he was very straight forward, easy to talk to, courteous, and super quick with all the set up. The whole transaction was an excellent experience.
Petr did a great job with my computer, he was straightforward and efficient. Thanks, Petr!!
Petr has been very helpful for my business as well as my personal computer. He has helped me and numerous friends With hardware and software issues at times when the Apple Store could not or was not an option.My experience is while Petr can be very direct he is also honest, he gives you his expert opinion and lets you make the decision. Computers by nature are very complicated I feel we are very lucky to have a localExpert here in Santa Fe !
Excellent service - highly recommended. Quick response, short turn-around time, reasonable price, friendly service. Petr replied to my inquiry almost immediately and was able to replace the hard drive on my laptop the same day. Now it runs faster than ever, and I learned things in the process. I will be referring people to Petr as often as I can.
Petr did a great job, all business, fast, efficient, no bull, understood and was respectful that I was not of the digital generation. Taught me clearly the steps I needed to take with the computer after he upgraded my Mac. I recommend his services. Thank you very much, Petr, I am grateful.
My MacBook Pro wouldnt boot at all. He diagnosed it and fixed it in about five minutes, and didnt charge me a dime. Talk about service! Nice guy, too. I will definitely return next time I have an issue.
Very Fast! After I asked him my broken computer, he repaired it only 2 days! So amazing! If I had asked the Apple Store, maybe it would have taken more time. Petr has good skill and he is very kind person. Thank you!
I have purchased and upgraded several Macs from Santa Fe Mac Repair for my video/ commercial production business over the years, always to my delight. Santa Fe Mac Repair has always recommended the best and most affordable solution for my business. They are the most knowledgeable and reliable Mac repair service and reseller in New Mexico, or anywhere that Ive experienced. I have never had any issues with any of my machines and Santa Fe Mac Repairs advice has always been right on the money. Thank you Santa Fe Mac Repair!!!
Petr was the third person to whom I brought my MacBook with malware problems. He fixed it quickly and explained the problem to me. Trust this guy; he’s honest, knowledgeable, and up-front.
Petr was responsive when I contacted him in a panic about my old MacBook that would not power on. He diagnosed the issue at no cost, gave me several options and made a recommendation I accepted. I will definitely work with him again whenever needed.
Petr has helped me out a couple of times when I had pressing problems that needed to be attended to right away. Hes response has been quick, his work thorough and his demeanor, helpful.
Petr fixed my computer in less than an hour. He is very efficient, communicative and professional. His price was also less than what i would have paid had i taken it in to the mac store. I highly recommend.
Excellent service, easy to work with, reasonable price.
Petr offers prompt, honest and competent mac repair service and reliable products. After getting Pers help and using his products I am a loyal customer and refer others to him as often as possible. I am from central California and am used to going to the mac store, after moving to a rural part of New Mexico, I was happy to find a small business man who can often schedule an in person appointment with 24-48 hours. In my experience he is very accessible for questions about products and programs via email and text that day, unlike going to the mac store where you have to wait days or a week for a response.
Very good service. Very knowledgable. Made everything perfect. Reasonable price.
Thanks for the wonderful service! It saves the drive to Albuquerque Mac Store.I am purchasing my second computer from Santa Fe MAC repair. I appreciatethis reliable computer service in Santa Fe.
After many years of prodding, I finally relinquished my Mac to Petr for an upgrade and clean-up. Im freakishly weird about saving all my stuff, and he patiently guarded it all for me and restored everything in the way I wanted it even though it was a pain for him to do so. I shipped it to him while I was away on a trip and he had it completed and shipped back to me upon my return home. Such service! Thank you!
I had a fairly disastrous data migration from my old MacPro to a new iMac. By disastrous, I mean that nothing came across - files, mail, settings, apps, etc. Of course this happened late at night and I needed to get some work done the next day. I found Petrs website and submitted a request for help via his web form. He answered almost immediately and we set up an appointment for the next morning. By early afternoon, I was up and running. His hourly rate was fair, and lets just say he took half the time to fix the mess I made than I took to create it.
Petr helped us select a provider and provided and installed the components at a price we thought was more than reasonable. Santa Fe Mac Repair is our provider of choice.
Its a bad feeling when youre traveling and your work computer gives out. I was in Santa Fe from out of state when my MacBook Air battery suddenly gave up the ghost. Petr was super responsive (got back to me in less than half an hour), had my battery in stock and installed it (its not user-removable), cleaned out the inevitable accumulated dust, and even had a power adapter on hand to replace my frayed one. I was back to work in less than an hour. Even if there had been an Apple Store in Santa Fe, Id have been in line longer than it took Petr to take care of my problem.Petrs friendly, efficient, knowledgeable, reasonable prices. I highly recommend him.
Petr was quick to respond, helped troubleshoot via email, and then did the repairs, which worked (new RAM and wifi card) for a reasonable price on the same day that I dropped the computer. Im hoping this computer stays strong for a while, but if not, would return to Petr without hesitation.
Petr is brilliant. Brought in an old 2010 MacBook Pro which was misbehaving by randomly shutting down and the finger pad wasnt working properly. Petr fixed the pad and updated the operating system. Now its a new computer. When we saw what a great job he did, we asked if he could get a refurbished computer. A week later, he got us a large MacBook Pro with new operating system for $600. Highly recommend.
Santa Fe MAC Repair is a great resource for mac owners. I got quick and good service and now know I have someone good to go to if I have another issue.
Fixed my laptop, much cheaper than apple. Easy to work with. Provided multiple solutions to the problem.
Rude
Long time customer. I thought I had abilities doing what I do.. Until I purchased my Macbook Pro from This place. Now the possibilities seem endless. Its like a powermac only portable. Thanks Petre! If youre considering purchasing a mac, go straight to Mac Repair. Hes also the best at troubleshooting and maintenance. Prompt and professional..
Ive used a few Computer repair companies in Santa Fe and Petr at SF Mac repair is by far the best, easiest to work with and knowledgable of them all.
My experience was dealing with a an old failed Macbook Pro that had power supply problems. Petr very quickly diagnosed the problem and gave me various options. I ended up with a very nice refurbished Air with a very reasonable tradein value on the 6+ year old Macbook Pro. He was honest, straightforward, and very frank during this whole interchange.I recently moved here to Santa Fe and will definitely have him as my first choice for all future Mac related issues.
Petr may be competent in terms of buying you used MAC products but, when it comes to customer service and responding to problems with hardware/software that he recommended in the first place, I would rate him a ZERO. He recommended we buy a Lacie Cloudbox for backing up our files. When the Lacie Cloudbox failed - even though it was relatively new - he said we would have to send it to Lacie for repairs. Just a mere $800 to retrieve our files; said all our data had been lost. Well, we said no and when he reconfigured Lacie (or wiped the data), our files miraculously appeared in a folder called Recovery. That makes sense! How does data just disappear because hardware is not functioning as it should? He could have cost us $800 for nothing! Now, Lacie is not working again (and we bought it on his recommendations) and hes telling me I should buy a new modem and update something or the other. Yeah, its always about spending MORE money and not fixing the real problem. I have NO appreciation for anything he has done other than find us two decent MACs. Sorry but customer service does not mean telling a client to keep buying new stuff.
Extremely helpful and personable guy. Highly recommend!
I was recommended to Petr and thought he had done a fair job. He helped my old mac book pro by adding a gel to the hardware to keep it from warming up too much and also updated my OS. I also got a new power cord all for only $260 - thought that was a fair deal. However, when I started to use Photoshop (my bread and butter as a graphic designer) the fonts are all pixelated. I sent him a couple of images of the pixelation and at first he ignored it saying, theres nothing wrong with the fonts. I had to say, please look closely, the font - which is a common one - is pixelated. He then told me I cannot help you, I dont work with fonts. Hmm, so you do mac repairs but dont deal with fonts? Thats like being a doctor but you dont take a persons pulse because you dont deal with the heart. Finding a new mac person!
The best. Super helpful with everything!
Professional, friendly, knowledgeable, reasonably priced and fast.Highest recommendations!
Petr is great.
Very Prompt. Very Professional.