Great dealership, friendly and cordial staff, even the owner greets you when there. Not an arrogant person but down to earth individual. Everyone makes sure you are being attended to and are not lacking anything. Got a fantastic deal on a car and better attention when servicing said vehicle. Full prompt service, and the loaner top of the line.Looking for a vehicle, give these guys are trying.

Early was the best salesman I have ever worked with! Absolutely kind, knowledgeable, and patient! We took over a two weeks to decide exactly what we wanted and everyone at the dealership was honestly available to meet our needs. From sales to finance, we could not be more happy... no hard sell here. They truly worked hard to meet our needs!

I had my new Volvo serviced and they where very helpful. They found that the start-stop automatic didn’t work anymore and replaced the battery under warranty. Additionally, on the test drive they noticed that my winter tires had not been correctly balanced and fixed that as well. Thanks!

Early Jackson was our salesman. He was very knowledgeable about the Mazda. We were indecisive and he was very patient, plus we lived out of town and couldnt get back for a week. They had the car all cleaned up and ready to go. Never sure if you get the best deal from any dealership, but they were pleasant to deal with.

Tony Rae helped us through the most pleasant and productive vehicle purchase we have ever experienced. He found exactly the truck we were looking for, although our demands and price range made other dealers squeamish, and helped us get a great deal!The other sales staff and finance made our purchase smooth and we are super happy with our vehicle!!

I had done my homework and walked into Santa Fe Mazda knowing what I wanted and about how much I wanted to pay. Gary turned me over to Brian to check out the Mazda3 5 door Grand Touring. Brian was knowledgeable and enthusiastic and patiently explained all the bells and whistles. Gary oversaw the purchase process with Brian and negotiated with Paul over finance options which came into the range I had been hoping for. I drove 100 miles and returned to get some fine points from Brian. All the personnel I encountered at Santa Fe Mazda from other sales people to the cashier were friendly and went out of their way to be helpful. I great buying experience. Now for more great driving experiences. Thanks.

I have tried for three days to call this dealership. What a joke. I tried EVERY menu option to no avail. UNBELIEVABLE

Great Place, Clean, full of friendly people, they are quick to be helpful and get it done which I always appreciate. Everyone one I worked with showed a lot of knowledge which also just makes the process extremely easy, ask a question and it gets answered. Simpler is always better, and good prices too, hard to find any kind of match in their price at Santa Fe. Not that I buy a car that often, but when I do, Ill be going here.

The worst dealership I have ever been to! Unprofessional staff and bad mannered. I hope this place gets looked into further. Whoever is running this location needs to make some serious changes. I was even skeptical to leave this review because of how unprofessional the staff are. I guarantee I’ll be looked up after this. Rest assure I will deal with this issue when it arrises.

If I could do it again I would not buy from this dealership. The initial sale process went smoothly but Ive been waiting since May for my tags. I have emailed, called, tried to leave voicemails but everyones voicemail box is always full, I have left written messages with reception, written two letters to the general manager, and have now submitted complaints with the better business bureau and with the state attorney general. I cant get anyone to give me a call back or return my emails to just let me know the status of my tags since its been so long. At this point I would rather get the money back that Ive already paid them for my registration and just get a new tag myself. Hopefully I hear back shortly with the status of whats going on. The customer service is horrendous.

-I purchased a Mazda CX-5 at a dealership in Mesa, AZ in 2014.-I purchased an extended warranty on the vehicle. Salesman said nothing about it being a third party warranty. Salesman did not explain I would be responsible to present the warranty to a repair center if the car needed repair. I was under the impression the warranty was tied to the car.-I moved to Santa Fe in 2016.-In January of 2018 the Mazda CX-5s transmission failed at 63, 357 miles.-Vehicle was taken to Santa Fe Mazda. I told them the car had a warranty. This was on a Friday.-The next Monday I was contacted by Mazda and they said the card had no warranty and the cost to repair would be $5400. I was told they could do the repair, but did not have time to pull the transmission until Wednesday the following week.-The whole week, I was bothered because I was sure I had purchased a warranty. I searched through boxes and found the sales receipt and the warranty. I delivered the warranty papers to Mazda the following Monday.-They decided to pull the transmission on a Sunday, 4 days earlier than they told me. they did call in the warranty, but since the work had already been started, the claim was denied.-I pleaded my case to Mazda corporate and the warranty company and was told they would not help.-Mazda had a chance to be a hero in all of this but they chose not to help.-So, DO NOT purchase a Mazda vehicle. If there are problems, they DO NOT care.-This story has already cost this dealership 4 sales of new vehicles. And it will continue to cost them sales until Mazda makes this right. People always ask me what I think of my Mazda. And they get this story. They will lose more than $5400 in sales because of this.-So buyer beware. If nothing else they have a nice waiting room to sit in while they replace your transmission when it fails at low miles,

My family and I are from out of town and had a sensor go off. They had us in and out in very little time. The staff were very helpful and kind, especially offering rides for us to wait in a local park and keeping our kids entertained.

Took in my broke Volvo and even though they were very busy they got me in. The mechanic showed me and explained the problem, very knowledgeable.His inspection was also very thorough and he pointed out things that might need attention soon. All the staff was friendly, nice waiting are and a shuttle. If you own a Volvo you should consider taking it here for maintenance.

DO NOT PURCHASE A VEHICLE HERE. This is a nightmare! They refuse to answer or return calls. My husband and I live in El Paso, TX. We drove up to Santa Fe Mazda/Volvo to purchase a Volvo S60 that I had seen online. They sold it to us on January 18, 2019 and took our trade-in, a 2017 Toyota Highlander that same day. As of today, April 4, 2019, they have yet to pay off our trade-in and we are looking at having to pay 2 auto loans. Apparently they have no comptroller or she is out and shes the only one to take care of this. Really?? How do you run a car dealership and not pay off peoples trade ins? Oh, and were still driving around with temporary tags. Dont know when well be getting permanent plates...

Bought a car here and couldnt be happier with the entire experience. Terry was a great salesman who, along with Mel, worked hard to get me into a good car for a great price. Highly recommend this dealership.

This was the worst experience I have ever had with a dealership. I was there to purchase a vehicle for my daughters 16th birthday and the general manager, Terzila was a complete nightmare. She was rude, dismissive and just completely inept in her position. While I was sitting waiting for a final price on the vehicle I overheard two young girls talking about a court case upcoming regarding the owners son Ryan. While I was sitting there I looked up his name and found out he as 3 DUIs and an assault. I decided at that moment to leave and take my business elsewhere. I urge everyone thinking of going to this dealership to rethink it and go to a dealership with a solid reputation and upstanding community members. I also think this dealership needs a lesson in customer service and privacy. I also heard many employees talking about customer transactions.

Brought my car for service. Excellent honest thoughtful professional service. A bit of a drive for me to get there was well worth it.

My husband and I negotiated a deal to purchase a used car (of course, they had someone who just happened to call while we were on the lot who wanted to purchase the very car--sight unseen, no less--we were looking at). We wanted to use our debit card, so they asked if they could make sure the amount would run on our card, and when the salesman (Steve Garvey, crook extraordinaire) returned, he had already charged the amount to our card. Then when we said they had no right to charge the card, Steve Garvey made the excuse that he wasnt in charge of finance. We promptly demanded they refund the amount and left, knowing that they were liars and only after quick money and did not intend to service a proper sale.

Wow. What a complete disaster of a dealership. If you want an experience to make you appreciate dealers that have even a semblance of customer service, choose this dealer. At least you will have a rock bottom to gauge the others from. Excuses, lies, cussing on the phone. Its sad that businesses as bad as this one still manage to stay open.

Del Montoya is the man. He was natural in his sales process and made me feel relaxed during my shopping there. Our next purchase would likely be at Santa Fe Mazda Volvo...

Great place to buy a car ohyeah after almost a good four and a half months Im still waiting for my license plate

I recently came to Santa Fe Mazda and Volvo with my boss who needed help purchasing a new car. We were greeted with a smile by Buddy Ellis and Tony Rea. Tony helped her pick the right car for her in her price range with ease and helped greatly in the negotiating process. Everyone here was very helpful and kind, ESPECIALLY in the exchange of her current vehicle, which she was incredibly grateful for.

This is the best review Ive ever been able to do for this dealership. Ive had terrible experience with them but I love Mazda so its the closest place around. But on a routine recall, the service was fantastic and fast and I spent only half an hour there. They offered me shuttle service. And for those of you who like to watch the news there is a waiting room with it blaring. I wanted to get an accessory so I just picked it up from their parts department and discovered it was twice as expensive as I could have gotten it online. But I guess thats the price of getting it in person

Have always had positive experiences here. People are super-nice

Terrible communication. I am a first time car buyer and they thought they could screw me over because of that. They sold me a car without them having the title but of course I didnt know that till later. Three months since I bought the car and they still havent given my loan company the title. When I called to see what was going on and where my title was they kept making up excuses that it was the previous owners fault and not theirs. Most of the time over the three months when I called I was sent to voicemails of the people that took care of the titles. Guess what? Never not once was I called back. And finally when I was able to talk to someone today I was treated horribly with the woman I think her name was Trisha or Trista telling me that it was not her fault that the title is taking so long. If anyone knows a lawyer or legal consultant I would really appreciate one. So I beg of you go somewhere else to buy a car because these people dont know how to do their jobs.

Found a Jeep Liberty on line and drove up from Albuquerque to Check it out. Tony Rea was very helpful and very easy to do business with. I am a very honest person and I appreciate being treated honestly and fairly, Tony was just that.Life time warranty on the drive train certainly is a selling point when buying a used vehicle. That comes with any used car under 100 k miles so at no extra charge. I sleep well knowing that I am covered for as long as I own this Jeep.I have never bought a used car from a dealership before but I highly recommend Santa Fe Volvo if you are considering it. Well worth the easy drive to Santa Fe. Ask for my guy Tony Rea, super nice guy, and he is a good family guy, easy to support that. Thanks Tony !

My car window on the drivers side went down and it didnt come back up. Took it to the Volvo dealership in Santa Fe and JUST to put the window up and put tape over the button was $140.00. It is another $500 to fix it!!! Not only that, they had a different customers name complete with his address on the bill!!! I dont know how this place stays in business! My next car wont be a Volvo!!!

This was absolutely the worst dealership I have ever been to. My sister negotiated a deal on a used car, on the day we went in to purchase it, we were meet by an incompetent sales person who very nervously informed us that the car my sister negotiated was misquoted and that she could not have the car for price negotiated. He proceeded with a typical song and dance and I informed him we were there for the car negotiated and if that was not going to happen then we would go elsewhere. He then told us he managed the dealership and that we needed to leave his lot. He then proceeds to yell at my daughter who could not believe a grown man is acting like this, he yelled an expletive at her, then yelled at me and my sister. I asked to talk to the owner, I was told he was not there. I was then intercepted by another employee who tried to appease us by letting us know that they are not in business of treating people like this, YEAH OK. I then asked another person to speak to the owner, miraculously he appeared. Spoke to him, pretty sure he is father to the incompetent sales person since he told us maybe we could do business after we cool off AWESOME! It is sad that this day in age woman are treated like this in what is supposed to be a professional establishment. Wonder how they would of feel if someone spoke or treated their wife, daughter, sister or mother like this.

Ive been going to these guys for their service off and on now for 13 years. I have not ONE complaint. Its interesting that those that do complain in reviews are half of the problem and then feel as if theyre getting the dealership back by giving a bad review. Those of us that have been going to these guys know that this is a quality place with quality people. You dont give a dealership one star because they require money down on the purchase of a vehicle. Most do unless you go to the sketchy places thatll sell you lemons ALL day.

Felt so taken care of at Santa Fe Volvo! My car died on the highway up to Colorado and I had it towed two hours back to Santa Fe. They were prompt in diagnosing the problem (alternator died!) and was able to fix it in a couple of hours so I could carry on to Colorado for a bachelorette weekend. Thank you guys so much!!

My first car purchase! Ask for Mel! As a young female, car shopping can be extremely disappointing and discouraging. After a long year of searching, being disrespected, and haggled I found Mel! He made sure my experience was top notch from the moment I called the dealership. I am so so so thrilled with my beautiful brand new car and the incredible deal I scored at Santa Fe Mazda. (He even shared his poetry which was killer btw)

Emailed on Thursday for serious interest in a truck. Nothing from them--no email, no phone. Not even an auto reply. You just lost a $40K sale. Cheers.

Great service and a great overall car buying experience

Charged me $109 for a diagnosis charge but the staff was extremely friendly and allowed my daughter to roam freely. They even gave her a couple of balloons!

Service department gives excellent service and takes good care of customers.

Good place to buy car. They will work on a good deal for the price shopper.

SCAMMERS!!! Incompetent liars. Will say anything to make a dollar. BEWARE!!! Do Not buy another vehicle from these people. If you fell victim to their scams, come forward. These people do not deserve a business. The more people that come forward with these lies the safer others are from people like them.

Stopped by on our way home 275 miles away. Fast and great service. They went out of their way to get us back on the road.

Awesome staff great management team. Great service.

Purchased a use 2013 jeep and a extended warranty. They called and got my payoff on my vehicle. Three days later they call me and wanted $4000 more that my payoff was higher. I told them that was too much for the Jeep that I would return it. When I got there they ask me If they could keep the payments the same with no changes would I keep the jeep. A new comtract was typed up and they deleted the extended warranty. I told they they said no changes and they said they had to make up the difference somewhere. I gave the Jeep back, got my car back, they keep my spare key. Said they would mail it to me. Never received it. They lied, kept my key and we also got into an argument. Would NOT recommend this dealership to anybody.....

Customer service was good.

Have purchased two cars here. I keep coming back because of the,professionals that work there. Would buy again.

Absolutely terrible... Five years ago I bought a car and within two days the AC stopped working, returned it under warranty for a repair and they said: Pay the repair cost or well buy it back from you. Being 17, I didnt argue and paid the cost when I shouldnt have. Flash forward to two months ago, go in for a car they had on the lot and this salesmen jerked me around for 45 MINUTES before he finally told me he didnt have the car any more. Then said he had my dream car and it was NO WHERE near what I was looking for (and he acted like I was an idiot for not wanting it, newsflash, Im 24 and dont need a mommas soccer van), he went back to his office for the keys and I left. The other day I went in hoping to see a car I wanted, again, a quick talking scam artist jerked his way around telling me he didnt have it, when he finally did I politely tried to leave and he RAN AFTER MY CAR CHASING ME OUT OF THE PARKING LOT. Never again will I step foot there. Hope they go out of business and fast.

Customer service is horrible! Basil G. especially, never returns calls or emails and leaves you calling and calling. Worst car buying experience ever. I would never recommend them for anything. Stay far away!!!

Great staff, tasty popcorn, and a special shout out to Vernon for stellar service.

NEVER EVER GO HERE.EVER.I bought my car on a Friday, with a scratch on the back. I was told to bring it in the following Monday, and that my car would be ready Wednesday. I went in on Wednesday, and they told it wasnt ready, come back Thursday. I called Thursday, and got transferred on the phone about fifteen times. Finally they called me back and told me that my car HAD STILL NOT BEEN WORKED ON and that it would be ready Friday. THIS IS A WEEK. AN ENTIRE WEEK THAT THESE PEOPLE HAVE REFUSED TO HELP ME. Everyone there is completely incompetent. The salesman who I dealt with, the people in the service department, THE BOSS OF THE PLACE. Robert King was the sales man I dealt with, and the bosss name is Todd, who refused to speak to me on the phone and was very rude to me when I came in that Monday.DO NOT DO ANY BUSINESS EVER AT THIS DEALERSHIP. THEY WILL LIE THROUGH THEIR TEETH TO YOU WITHOUT BATTING AN EYELASH.

Very friendly and very knowledgeable. Looking for a BMW

Never ever again will I do business with this dealership....I traded 2 vehicle for one newer one and almost a month later I get a notice from my bank that I am late on my car payment ....(the one I traded in).... I called Mazda and questioned it and they told me they sold it a few days brfeore.??? What???? You sold the car I traded in before you payed off my note to the bank?????? NOT LEAGLE...I called and called got excuses that their finance was closed ...finally called the district attorney office and a call to the police department got this dealership to pay off the care I traded in....not even a call back from the owner to say sorry.... Not a call from anyone ....bad buisnees guys....I will never buy a car from you guys again....good luck scammers...

On a recent trip to Santa Fe we learned that we not only had a nail in one of our rear tires on our year old V60 Cross country wagon and also had dangerous bulging tire on the other rear tire from accidentally hitting a curb that afternoon. When the low pressure light came on I immediately went to the dealer and they put the car on the rack and give me the news. This occurred on late Friday afternoon and both rear tires needed replacing. The service department was wonderful and found 2 tires, loaned us a car and installed them overnight so we could take a planned trip to Abiquiu Saturday. They were very professional and explained that the second tire was too dangerous to drive on and made sure we were well taken care of. They were the BEST. Helen Dallas, Texas

The end product. A nicely running car, the followup phone call to see how the car was running, and lastly a nicely done car wash, along with wheels.

During a 4000+ mile family trip over Christmas break, our 2015 Mazda 6 had the TPMS light turn on. Within 5 minutes of stopping in, the dealership had a technician looking at our car. They confirmed all the tires were fine and then reset the TPMS light. The technician then clearly explained what might have caused the TPMS light to turn on. They did this for no charge. Since we were clearly from out of state, they had no incentive to give us great service, but they did anyway. My complements to the support manager and technician that helped us.

Looked into financing a veichle, everything was a go all that was needed was some statements that were going to be brought the next day. Contacted them and said we have more then half payment up front cash! Salesman informes us to come on down & get the veichle. At this point, no statements nor extraordinary paperwork is needed, as to we had all the money in cash. We live 45 min away, we get there they start us on some paperwork & we sign a check. At this point we had already took the initiative to place the car on insurance, as we had all intentions of taking veichle home. 10 min later sales man comes to tell us someone who got there before us is buying the veichle! Keep in mind, We were talking with this dealership for 24 hours about the getting the same car. Way before anyone at that. We get a thumbs up, & head on down to be sent away empty handed & told its not their problem. We were baffled by the disbelief of how in-understanding the salesmen & Maneger were. Strongly do not recommend buying from this dealership. Hope all can save themselves the trouble!

As always while they claim they are giving a best in class customer service, they have to really re think it Short temperament and over priced. That is the price to pay when you schedule your service with them

Me and my dad were wanting to trade in our vehicles. My dad found a truck he liked and I had seen an suv I had really liked. We went inside with the guy to get all the paper work ready and when we were getting ready to sign for the suv the guy looks at me and said I hope you have a down payment or your just wasting my time. With that being said we didnt get the truck or the suv we ended up going to the Chevy dealer ship and got both our vehicles from them with out any down!!... I dont recommend anybody to come here awful awful customer service dont even waiste your time here.

When my boyfriend bought his Toyota Scion from Santa Fe Mazda a few years back, part of the fun in that was having a nice little race car. So the addition of a cold air intake wasnt too far of a stretch for him. He purchased the part through Mazda Volvo, and it was installed, with my boyfriend not realizing that the intake unit was not the right fit for his car. He never wanted to raise a stink, or have someone feel like he was calling them out for doing their job incorrectly, but he quickly realized there were problems. He couldnt turn his wheel one way or the other without an awful grinding noise that you could hear for blocks. I explained to him that bringing this to their attention is what he has a right to do! Regardless of two years of driving his car, if the job was done correctly, none of he issues he was facing should have been issues.Fast forward, we moved to Denver at the beginning of March, and decided to get our cars looked at, considering all the miles we put on them between the move from Santa Fe. Once we arrived in Denver, we took his car in to his familys mechanic, Oldes Garage, whom theyve been going to for years upon years, to have it looked at. My bf had brought his car in to Oldes just a couple years prior when the trouble started with the intake. These mechanics remembered my boyfriends car, even though theyve got to see hundreds of cars a month (they are very busy constantly, which is no surprise due to the way they treat their patrons)! After looking it over the professional, kind, personable and concerned mechanics told him that because of the way the intake was installed, it was allowing dirt, rocks and water to be sucked into the engine. This was all new, and very bad news. The car was un-drivable. At that point, I contacted Jay, the Service Manager at Mazda Volvo. At first he was a little bit hesitant to assist me in any way, or take on any responsibility based on the fact that what I was calling about was clearly a lot of work, a lot of money and a lot of labor. He asked me to bring the car in, at which point, I told him that was impossible. And even if it was possible, I did not trust them to make this right at that point, based on the job theyd done in the first place. Thanks to the wonderful people at Oldes Garage, they were able to take pictures of the damage to the car and the way the air intake was installed, which by the way was a total and complete hack job. After being in contact with Jay over the course of three months, there was a lot of back-and-forth between he and myself, myself and Oldes, and Oldes and Jay. Ultimately human decency and doing what was right was something Jay obviously felt he couldnt escape. So the next thing we know Oldes Garage is giving us a call asking us to bring the car in and that Mazda Volvo had taken care of rectifying all of the damage that was done to the car. People can say what they want about Mazda Volvo, and they can say what they want about the lack of care and work ethic that some dealerships are OK with blatantly dishing out, but Jay and Mazda Volvo did the right thing here. Whether they had a choice in the matter is up for debate, but Im sure it became clear to them that I wasnt backing down. We are just grateful for the fact that in a world full of people who are so much less than decent, they did the right thing.

Service after the sale is awful! Ive been trying for months to get my gap insurance canceled. They dont return calls or my emails and all their voice mails are full so you cant leave a message. Do yourself a favor and buy a new car elsewhere!

In order to write a review you have to give them at least one star, they are not even worthy of 1. We bought a vehicle with them and within 10 days we had problems with the engine. We called the guy who sold it to us and he said he was going to call the shop and call us back which never happened. We then called santa fe madza and spoke which there machinic

Everyones nice, and the customer service is great!

HORRIBLE HORRIBLE HORRIBLE!!!! Do not purchase anything from this dealership- I traded in a vehicle over a month ago, the trade in has not been paid off and is going against my credit. Class action lawsuit waiting to happen, the finance manager admitted there are three others that are still waiting as well.

Worst car buying experience ever. The customer service was terrible.Our saleswoman who is also management blamed or tried to pass mistakes on others. Made the deal but when we had issues with paperwork it was out of her hands. Never again.

Friendly and honest!

I wouldnt recommend this dealership to anyone! Prices are jacked up thousands of dollars. If you want to get screwed, come here!

Treated with courtesy, consideration and quickly.

Service Department is awesome!

The only reason Im reading it a four stars because its a dealership and its expensive but the work is usually fall asleep not perfect but they care and theyll we do anything if its not done perfect and theyre good people theyre really good people in that makes huge difference

This dealership is terrible. We bought a car from them that started having problems two days after we bought it. I have tried and tried to resolve the issues with them....but...once they have your money and the deal is done they could care less about follow thru. I would tell everyone to go to another dealership.

Good people and great service

Good fair dealership

Very Good customer service

Paul is the best!

Trying to get a Harley but they are not knowledgeable in motorcycles.

Im not going to buy a car here.

Most are helpful workers

No one ever comes out, they screwed up my contact and didnt put the gap insurance I paid for on it and now Im out money and no vehicle.

OEM parts arent cheap.

Want a mazda

Nice dealership

My place of employment

So shady

Good service