Matt at Santa Cruz Rug Cleaners helped us to clean all of our cushions and pillows for our patio furniture. We had rats and squirrels make a home under the winter furniture covers. Ugg! Not pretty! Now all the cushions are spotless and smell great.

Quick and efficient, these guys know how to clean rugs! They even delivered and moved all the rugs into my place that it looks absolutely amazing!!! Highly recommending these guys if you need a good job done :)

If I could give these people ZERO stars I would. They are very poor when it comes to customer service. The clerk that I spoke to today was rude and seemed to feel it was my problem that they did not get my two rugs cleaned by the date they has stated on my receipt. I was supposed to somehow know that this was an estimated date. Well, indicate that on your paperwork. I picked up the rugs (still dirty) because based on her attitude I was not certain that the rugs would be cleaned properly or damaged in the process. She would not give me her name nor the name of the owner, obviously not knowing this information is public knowledge. THE WORST in customer service I have experienced in a long time. Im sure that they will get your rug cleaned but dont expect great or even friendly service. Sad to see a company operate like this. Youre only as good as your worst employee.Update: The owner responded well over a year after I left the review which speaks volumes as to their attentiveness of the business. Very sad response to my review and more than inaccurate. My husband did not apologize for anything more than a misunderstanding. I have worked in customer service in a family business for over 25 years and know that misunderstandings occur. This was not a misunderstanding but rather mismanagement. Attacking a customers character as the owner did in the response shows a real lack of customer service skills and class.