Br
Brian Stephens - State Farm Insurance Agent
18560 Vía Princessa #215, Santa Clarita, CA 91387, United States
Comments
dr
Review №1

Brain Stephens is an amazing Insurance Agent. Hes very professional, very honest and always willing to help me with all my insurance needs. He has out standing integrity even if it means losing a policy. Several years ago I had gotten a car insurance quote from another companythe quote came back lower then the policy, I had with State Farm (Brian Stephens). Long story short I went with the other agent because the price was unbeatable. I was sad to leave State Farm but the price was right. Sense then I have returned to State Farm and I am happy to be back. What I really likes about Brian was he was very transparent and honest to say he I can not bet that price. I also like the fact that I can put a face to my agent and not just call a 1-800 number. Thank you so much for all your hard work.If you are looking for someone you can trust and who will go over and beyond Brian Stephens is your agent.

Ja
Review №2

Brian Stephens is a rarity in the insurance Business, a true class act, indeed Sui Generis.I was having major issues with a State Farm water damage claim where claim processing was astoundingly slow; took almost 8 weeks for me to get the check on hand. These are complications brought about by inefficiency and ineptitude of the people involved in the claim from the initial point of contact to the claims adjuster. These people do not know how to communicate and they do not reply to calls or emails as if it is by design. For a reputable insurance company such as State Farm, this experience was harrowing, dreadful and truly, irksome.I do not have a relationship with my insurance agent, well except the one for my cars, Beatrice, who had rose above & beyond for me for a previous claim.Brian Stephens rose to that level when he interceded on my behalf in the communication chain, which puts me in touch with the right person, Collete Patterson, to put pressure on the assigned adjuster to expedite the process.Brian was instrumental to get things done, and that, I appreciate profoundly. It is for this reason that I will stick to State Farm for my home insurance, even after the nightmare of dealing with people assigned in claims; It is because I have somebody in their business structure that could point me to the right hierarchical directions to properly navigate the seemingly endless maze to get paid for a claim.My respect, gratitude and appreciation to you Mr. Stephens; you sir are in a class of your own.

Pa
Review №3

Brian and his team are exceptionally professional, friendly and helpful. I have my home, earthquake & auto insurance with Brian, as well as a car loan through State Farm Bank. What impresses me most is that Brian takes the time to listen and then provides the best options and recommendations, along with detailed information. Brian is a devoted family man, and he treats me and my family as if we were part of his family. Always concerned and considerate. My daughter was also very impressed with Brian and has her insurance needs handled by him as well. I have been insured with Brian for nearly 20 years and am privileged to count him as one of my trusted friends.

An
Review №4

Brian is a great agent. He is very responsive and knowledgeable. He provides great advice and is thoughtful/caring. Great guy and agent.

De
Review №5

Brian was super easy to work with, friendly, and professional. Not only did he explain the process but worked with me to determine the best insurance product to fit my needs. He is very responsive and is always quick to address anything that comes up. Thank you!

Sh
Review №6

Brian has been my agent for over 7 years.Prior to finding Brian I never really cared what company handled my insurance needs, as long as the premiums didn’t go up substantially. I really didn’t have any personal contact, or interact, with my agent.That all changed when Brian began handling my insurance needs. He not only gives me confidence that I am fully covered but also makes sure I am covered correctly.If I have questions, he is always available for my call. He proactively reviews my coverage and coverage amounts to insure I am fully protected.I now realize it is not only important to have the right coverage, but the right agent!

Ba
Review №7

Brian Stephens office and staff have always been available, clear, warm, and gracious with both my husband and me. Insurance stuff is confusing! We have multiple policies, and they never hesitate to answer our questions quickly and clearly. I am SO grateful!

Br
Review №8

Amazing service, an agency that actually cares! Rebecca in particular has been amazing, she saved me almost 2,000 a year ony home insurance policy. When the Tick fire broke out she called the next day to see if we were okay and to talk through the benefits. She has also reached out directly to my lender when there were insurance issues. All over such a pleasure to work with this group!

Ju
Review №9

Very professional and always has your back! My number one go to for anything insurance that you need help with!

Kr
Review №10

Brian and his team are the best. They provide me insurance for multiple homes, autos and life...

Kr
Review №11

Brian is very professional, thorough, and (above all else) very nice. He went the extra mile for us in getting our home insured. I am so pleased, I am switching all of our vehicles over to State Farm.He is very on top of things, and a truly nice guy. I am SO glad we found him!

Ja
Review №12

I am very happy my brother referred me to Rebecca! She was very professional, knowledgable and quick to find me a quote that best fit my budget. I would recommend her for anyone who needs coverage fast. She explains all your options and helps you the best she can. Not pushy at all. LOVE LOVE LOVE!

Le
Review №13

Great Agent knows his Insurance and very good customer service.

Jo
Review №14

Great service, and people who care. Elvis rocks, Alex too!

Information
14 Comments
5 Rating
  • Address:18560 Vía Princessa #215, Santa Clarita, CA 91387, United States
  • Site:https://brianstephensinsurance.com/
  • Phone:+1 661-424-0800
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
Working hours
  • Monday:9am–5:30pm
  • Tuesday:9am–5:30pm
  • Wednesday:9am–5:30pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5:30pm
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