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AutoZone Auto Parts
2355 El Camino Real, Santa Clara, CA 95050, United States
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AutoZone Auto Parts

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Lo
Review β„–1

Love this shop, great people who work here. They are informative, attentive, happy to assist you in all your needs.Store is always clean, organized and never crowded. Nice amount of parking spaces, great location and easy to access. I stopped by here today to grab some leather detailing wipes. This place just has good vibes, thanks guys 🚘.

Ir
Review β„–2

Kudos to Troy they were so busy busy but I waited till the line was short and he came out to my car or and installed my Transmission fluid for me. He was so kind so helpful and so patient with me. Hes A keeper make him a manager thank you TroyπŸ€™πŸ˜

Da
Review β„–3

Pretty unhelpful location. Manager seems like a micro managing a**hole. Yet staff here do not receive the necessary training for the services auto zone specifically advertises that they can provide (not entirely their fault) and are also not able to answer pretty basic questions. so don’t come here if you actually need help. We basically had to teach the associate who was supposed to be helping us…

JR
Review β„–4

I give them 10 stars! My 1st visit was tonight, there were only 2 guys workg & they were BUSY & handled it like pros! Took time to test my battery & answer questions. Knowledgeable, friendly staff..well stocked.. easy to find...plenty of parking. Id drive out of my way to return. Thanks guys!

Vi
Review β„–5

Great customer service. One of the few stores which practice common courtesy and common sense during these times.Would definitely come here again.

Mi
Review β„–6

Auto Zone need to hire better service people and better stock in the store.

An
Review β„–7

Good range of auto parts, fluids, paints, accessories and tools! Knowledgable and helpful staff. In-store shopping. Takes calls for enquiry. Reasonable price. Ample parking.

Fe
Review β„–8

Had some problems with the coolant. The oil and coolant were returned and in the wrong one Messed my car up πŸ‘Ž.

Ke
Review β„–9

Really nice people working who are very helpful.

Da
Review β„–10

I had a check engine light on my van they let me use their code reader then they printed out my results free of charge awesome

Vi
Review β„–11

This Autozone is great. Jesus is very knowledgeable and is good at what he does. He is upfront which is one thing I like. I go to this location because of him.

Ma
Review β„–12

Julia and Troy were absolutely amazing - I got stuck in a bad situation with my car battery dead. They helped find the right battery and install it efficiently. they even taught me some things! This location was great and is now my go-to for car needs.

Gr
Review β„–13

Take a look at a unprofessional rude sales rep. Just look at her, she looks miserable and angry for no reason. Does not know what she’s doing. I am a business owner of a fleet. I brought my cargo van here to get a filter and first thing she asked for a license plate. Really? How is a license plate going to help figure out what kind of filter my van needs? She was also unprofessional and lacks basic customer service.I will never buy anything at autozone and would not recommend anyone to this branch. She looks like she haven’t eaten in days. She wasted my time and I have a business to manage and time critical frights to deliver. From a business owner to another business owner, Give this women a proper training.

Je
Review β„–14

Came for curb side pickup. Employee outside had no idea about the process. I called the curb side pickup number posted outside, waited for 10 minutes on hold and finally left. Perfect example of how not to do curb side pickup.

Ch
Review β„–15

Alex at Santa Clara AutoZone went the β€œextra mile” in installing a tail side light bulbwith amazing courtesy & grace!What should have been an easy fix, requiredDue diligence & great ingenuity in his part.Abundant thanks to Alex & AutoZone for your expertise & excellent customer service πŸ’«

Yi
Review β„–16

I got my old battery changed at AutoZone today. Really enjoy the experience. One of the sales associate, Miguel H was so nice and gave me a big help. If without his help, I could spent another 30 mins in hot sun sweating and frustrating.

Fa
Review β„–17

I called this Autozone shop today multiple times to talk to someone but everytime I got a voice or a message (Hi this is Julie, Im with another customer would you please hold?) Then waiti and wait...and no one answer.everytime I wait for more than 4 min then I hang up. It was obvious a prerecorded message with a hold message to make it seems like a real person answered the phone.This is rediculous and unprofessional to keep customers waiting on the phone and you know that no one will get back to them.You could just have asked to leave a vouce message or call back again, or just simply ask to visit the shop instead of having us wasting our time on the phone.Whoever did this trick or made a decision to record the (hold message) is an evil person.

Ja
Review β„–18

These people are great and they know their stuff. Very helpful and knowledgeable about everything. I cant say anything about their other stores nut this one is top notch....

Ja
Review β„–19

I ordered a pick up in store item, next day I received a call from my local store letting me know my online order will be canceled. Not good service not even suggested a substitute

An
Review β„–20

Love AutoZone, the sales associate was very helpful and knowledgeable, was nice enough to go above and beyond with helping the customer.

Al
Review β„–21

Tammy and Sebastian are our HEROES! We are so so grateful that they helped us. We came in to get a battery replaced for our old car. The staff pointed us to the right one. Then, my husband and I tried to install it we ran into an issue at the end. Tammy, the store manager, was about to leave for the day. She saw I was in distress and immediately came to help us out. I know things are tricky because of the pandemic but she still went out of her way to help us. She went back and forth to get different tools, nuts, bolts, etc. Sebastian jumped in to help too. They worked their magic and told me to turn on the car. Man it was the best feeling ever when the car finally started especially after all the jump starting I had to do earlier that day. We finally have peace of mind knowing our car will turn on with our new battery. Thank you so much to Tammy and Sebastian for their exemplary customer service and expert skills. It was our first time in AutoZone...you can count on us to be loyal customers!

Jo
Review β„–22

Very dismissive people, perhaps not all of them but a few, along with very unprofessional; miguel could use a whole lot of training. Unfortunate waste of time.

Ja
Review β„–23

Great products great price great service very neat and clean store

D
Review β„–24

When calling in for a part the guy was helpful and had it ready when I arrived. I saw a good variety of tire inflators from compact to big, though I havent tried any myself. Basically most auto parts could be found here.

Ba
Review β„–25

I placed an order for battery online and forgot to pickup. After a month I remembered it and called to cancel, they wont refund nor would they give me the item. They said they just keep order info for a month.

Al
Review β„–26

Ordered a part, never called back. Sticking with Napa from now on.

Ma
Review β„–27

I went here at the recommendation of a friend to replace a part of the car that was broken. I called ahead, to make sure they could help me, but it conversation over the phone was difficult. When I arrived they had the part available, but they didnt have people to replace it and asked me to come back later. I did come back later, when, after a long waiting period, I was told again that it wasnt possible to replace the part, but that the store next door could fix the problem. I went there, but they didnt have the part available and recommended me to go back to Autozone to buy the part, so they could install it. I went back, but was in another long waiting period.I understand the need to have friendly chats with customers, especially in these times were people are isolated, but ideally these are about things pertinent to the sale, or dont last 15 minutes while people are waiting.I eventually decided to go elsewhere.

ju
Review β„–28

Great service. Called for a part they did not have in stock. Had it ordered came in quick. Pickup was easy and painless. Thank you

Be
Review β„–29

They are a good guys, friendly and great service πŸ‘

To
Review β„–30

The young man that waited on me was very very efficient friendly and took very good care of me

Er
Review β„–31

Terrible service, waited half an hour with one person on the register while two walked around in back before giving up and walking out.

aa
Review β„–32

Bad customer service and over charge for every service. Yet a okayed price product

Gi
Review β„–33

Friendly helpful employees. My choice when it comes to a quick auto part purchase every time!

Ma
Review β„–34

Very professional service great prices Huge inventory

Ka
Review β„–35

Great experience we had with this place. We came for a new battery for Jeep. They did a replacement just right there and didnt charge+ refund 18$ for battery recycling. Thank you to the cool girl that did a replacement!!

An
Review β„–36

The customer service team great, just the inventory on some items not well stocked.Always hands on parts information and questions about parts πŸ‘πŸ™‚

Me
Review β„–37

I came to the store ask help for change the lamp and the guy was try to check with his co workers it that was possible. They just said no and start to laugh as soon as i received the answer. So i was just coming out the store and than i just said to them: i will make a review on it. And they start to say some bad things like: i dont care. For sure it s far away from be a good and helpfull experience.

PT
Review β„–38

The Best AutoZone branch in terms of services. Joseph, Spencer and Denyse helped me look for the items I needed and ordered them to be picked up the next day. Joseph told Spencer to follow up the order by calling me the next day when the items were ready at store and he did. Denyse helped me with a transaction and even donated a quarter when I came up 20 cents short.Not only were they very helpful, but they were very professional and polite, comparing to other branches that I have been to. Ill come to this branch from now on.

Ch
Review β„–39

Excellent service... They helped me determine the state of my battery and replaced it for free - Battery price was good with a 3 year warranty πŸ‘πŸ½

Mu
Review β„–40

Bought headlamps,was expecting to have them fitted,otherwise,the service was excellent.

Lu
Review β„–41

Had to get a new battery they were very accommodating installed the new battery. the employees were very nice.Cudos to the managementGreat store

Mi
Review β„–42

Prices were outrageous. I was told by clerk they match internet prices and manager told me no. She said they charge separate prices for all products and would not match internet prices of local auto parts store.

Jo
Review β„–43

Thank you to Tammy and Nelson for going above and beyond when we needed a new battery. We will definitely be back here if we need anything else for our vehicles.

Ly
Review β„–44

Awesome staff! And extremely helpful. Good knowledge for the car service we needed.

Sh
Review β„–45

Branden was incredible. He really helped and has a great attitude.

Sh
Review β„–46

Thanks for always helping me even when you dont have what I need..you always recommend another place! Keeps me coming back!!!

Sc
Review β„–47

I usually find exactly what I need and leave within five minutes. The staff are kind and chill.

Er
Review β„–48

So glad they are open, as cars need to be repaired and fixed so you can get to work.

Cl
Review β„–49

What can I say about this place? Just that, I love everything about it!! A great staff too. Helpful and they are absolute professionals who know their stuff!! Everything for your automotive needs is there and if they dont have it they will get it for you!!

Je
Review β„–50

Today we took back a dead battery, the gentleman (i cant remember his name, sorry) was so nice, gave us a new battery, carried it to my truck. No more then 5 minutes! Thank you

KC
Review β„–51

Excellent service from hardworking attentive employees that try their best to help you find the right parts and products for your vehicle.

Ca
Review β„–52

The guy was super helpful even if they didnt have one of the parts I was looking for

Jo
Review β„–53

Staff was very helpful. Sierra replaced my car battery even though it was very corroded. She went out of her way to do so to ensure I wouldnt have to overpay to get it changed elsewhere

D
Review β„–54

Great Customer Service!! Very helpful when my Check Engine light came on...they test it for free & help diagnose the problem!

Mi
Review β„–55

Helpful employees.

Mo
Review β„–56

Good helpers for you car.

Mi
Review β„–57

Very helpful staff

Su
Review β„–58

Went here the other day,. Great service!

Ra
Review β„–59

The shop is nice but very unfriendly staff (a blonde woman)

De
Review β„–60

Ordered online. It was ready for pickup very quickly. The whole process only took about two hours.

jo
Review β„–61

There was a employee acting like a thug, this happened a couple weeks ago. but I just remebered the situation. I wanted help to find the correct part for my car, and he simply walked away. I first thought he had mental problems. but when I saw how he is treating customers, I knew he has an attitude. other than that the employee that wears an american flag cap and the girl working their need a raise, really good customer service!!but that thug man he is ruining your business and setting customers away.

Br
Review β„–62

Great...just needed batteries for car remote. One way line in store...masks ...also...everywhere Masks! Wear ur masks!!!!! Everywhere....

Ja
Review β„–63

They stl paranoid about masks. But they were friendly. CDC doesnt say you always wear a mask. Additionally the cashier has a huge plastic between them and the customer. You are denying access to people.

AL
Review β„–64

Nice πŸ‘Œ service the lady who helped me was so nice!most of workers here they dont know how to smile!

Ju
Review β„–65

Excellent help - very knowledgeable, attentive, and patient. I believe the persons name helping me was Siera. Would recommend this store to anyone!

Se
Review β„–66

With every visit to date, the most helpful group of people !!!

Ca
Review β„–67

I had lifetime warranty brake pads I took the old pads back they gave me a full refund I love that place

Mi
Review β„–68

Im surprised at the lack of reviews (perhaps everyone was happy with the service).The series processing of customers, the courteous and knowledgeable service (even carried a battery to my pickup for me), and the competitive prices mark this as a go to auto parts store. They definitely will get my future business.

Ka
Review β„–69

Joeseph and Tammy were fantastic. Give them a raise.

Xi
Review β„–70

Precautions are taken at this place to prevent covid19, very good service

Je
Review β„–71

Best Autozone in the area! Amazing customer service and knowledgeable staff. Trust the women - you know they had to work 10x harder for the job. Highly recommended! Isabel helped me replace my battery (which ended up being quite a process because some other mechanic over-tightened one of the bolts). Will return for all my auto needs!

Th
Review β„–72

Great service. Good folks.

he
Review β„–73

This Autozone is Great ! The guy checked my starter and alternator for free he told me my battery was bad im so relieved knowing what was wrong with my car ! plus he seemed super smart ! I got say the Customer service was great im impressed !

Ma
Review β„–74

AutoZone is awesome. I needed a battery for my Audi A4. Instead of paying $350+ for a mechanic to do it, by going to AutoZone, my out the door price was less than $200. John, the manager on duty, lent me the tools so that I could remove the battery myself, ensured that I had a gold star battery with plenty of amps and cranking hours, a three year warranty, and even some grease for the terminals. I give John 5* for customer service!

st
Review β„–75

Rating on the manager not so much the store. She sees a bit much doesnt seem to know much either about anything car related. But there is one worker by the name of John superb service above and beyond to this young fellow.

St
Review β„–76

Manager is very helpful here and they were able to put me in the right direction for a unusually hard to find Bulb

Ri
Review β„–77

Go there, they will help you figure it all out!

Sr
Review β„–78

Worst customer service... they have 2 employees standing in the back chatting doing nothing while customers stand in line waiting...

Jo
Review β„–79

Helpful over phone and in person. Politely explained all options. Will definitely return

CO
Review β„–80

I am a professional mechanic, I use snap on mattco etc. I will also use some duralast tools, one ratchet in particular has served me well. Auto zone has also honored the lifetime warranty for me on two occasions. No questions asked, for me that is huge.

Za
Review β„–81

Helpful. Informative staff. Was in an out inna jif

Se
Review β„–82

Went to try to get HID bulb H7 5000K.i had my burned with me for reference.i asked if they have HID.got answer yes.rep went to back store to look for it.then went to front store section. calls me and shows me H7 Hallogen bulb. itold him i need HIDs. these come with connector cables. ohh we dont have HID,said the rep.im not sure if he understood my question or was not aware whats is store.he could just ask one of his co workers.that way it could save us all some time.

Ga
Review β„–83

The manager was on the phone almost the entire time I was there and only 1 out of 4 employees were helping customers. My 5 minute visit took me over 30. Nice people, but not very organized.

We
Review β„–84

Friendly, Helpful Staff, Poor ParkingIve been to this location multiple times and the staff are always friendly and helpful.Its great that this location is so popular, but the parking lot is always packed, often there is no space open. Ironically, the lot nextdoor is often vacant.

Ro
Review β„–85

Some cashier are rude and Some ones they dont know

Ma
Review β„–86

Did not visited store

Yu
Review β„–87

Best autozone ever. Always so helpful and kind. The service is always with a smile. Last week i needed a part that was very urgent and even though they were 5 minutes past closing time they still helped me out when they saw that I was in need of help

Ma
Review β„–88

Was put on hold for over 10 mins then hung up on. Then no one picks up when I call back. Hacks, non-professionals here obviously.

Lo
Review β„–89

The employees are super helpful, polite, and nice. They always recommend good parts at the right price. They dont try to upsell and are always willing to help you install anything if you ask.

D
Review β„–90

FOR THE FAST FOOD OF AUTO PARTS WHAT CAN ONE EXPECT UPON ENTERING THIS ESTABLISHMENT? KIDS IN THEIR 20S PUSHING KEYS ON A COMPUTER TO HELP YOU FIND WHAT YOU NEED. ONLY THING IS, HALF OF THE TIME, SAID PARTS ARE WRONG OR JUST PLAIN JUNK. HERE GOES THE OLD MAN IN ME WITH A RANT. BACK IN MY DAY THE PERSON BEHIND THE COUNTER ACTUALLY KNEW STUFF. USUALLY LOVED CARS AS MUCH AS I DID AND COULD ALMOST ALWAYS HELP YOU WITH YOUR PROBLEM. AND, IF THEY DIDNT KNOW, THEY WOULD FIND SOMEONE WHO DID. NOW, THAT, WAS SERVICE. ANYWHOO, DECENT PLACE TO FIND CHEAP BITS-N-BAUBLES FOR YOUR HOOPTY.

Ra
Review β„–91

My headlight was out so i needed a replacement asap cause it raining and night time. Found an O Reily so i went in. It was pouring rain and I was carrying a sleeping toddler. The guy Ernesto was so freaking rude and not customer friendly. His responses to my questions were short and one toned. I asked about the different light types and whats best for my car. He just said this one is for your car. I asked about LED or HID he said they are expensive like 150 but his tone was as if I couldnt afford them. He gave me an opened package with tape.I needed the lights so i just bought them. Drove down the street and found an Auto Zone. We went in and asked them for lights because i wasnt sure of the opened bulb package from OReilys was ruined. Christine was so helpful. She walked and grabbed a package to show me. She explained the different lights for my car and which brand is recommended and last longer. She also helped me with replacing them and making sure they actually worked before me and my toddler drove off safe with 2 working headlights.Thank you Christine!!!!

Lu
Review β„–92

The people were very nice and helpful. I definitely recommend the store!

An
Review β„–93

I was greeted as soon as I walked in! The guy helped me quick I was in and out fast. I liked that I didnt have to walk around the store confused.

Mo
Review β„–94

Now how many people spend weeks and alot of time maintaining your cars? Alot Autozone is a no brainer for car needs.

Su
Review β„–95

Go to place for generic automotive stuff. Friendly staff and can get good advice at times. Tough to find brand name options. Not many synthetic fluid options. Walmart pricing on synthetic motor oil is relatively cheaper than what you pay here.

Je
Review β„–96

They have a good rental tool policy that can help you out in a pinch

La
Review β„–97

Usually they have what I need.

Mi
Review β„–98

Good service the people that work there are real nice and polite always got the parts you need and its close to my house

J.
Review β„–99

Too lazy to check their system for oil. They would simply ask you look in the shelf. What you see is what we have.

Jo
Review β„–100

I needed some headlight bulbs; OReilly would have been slightly cheaper - but they didnt have what I needed. AutoZone had a big selection. Ive generally had good luck here getting what I need.

Information
56 Photos
100 Comments
4.3 Rating
  • Address:2355 El Camino Real, Santa Clara, CA 95050, United States
  • Site:https://autozone.com/locations/ca/santa-clara/2355-el-camino-real.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A3337&y_source=1_MjQ3MTQzNi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 408-247-3525
Categories
  • Tool rental service
  • Car accessories store
  • Car battery store
  • Auto parts store
Working hours
  • Monday:8am–9pm
  • Tuesday:8am–9pm
  • Wednesday:8am–9pm
  • Thursday:8am–9pm
  • Friday:8am–9pm
  • Saturday:8am–9pm
  • Sunday:8am–8pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
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