I was contacted regarding a position with Kaiser Permanente. I provided all the necessary information to the initial recruiter 2 - 3 times before it was brought to the next level of management and recruiting. I spoke with that gentlemen the same afternoon providing the necessary information and explaining that I had a software background in health care and my resume accurately reflected that. This was where everything went wrong. Even though I explained 4 times what I did for my previous employer they still came back saying that my resume appeared to have more hardware experience than software experience. Fact is that I spent over half my career in medical software. I explained that I had given the necessary information to him the day before and I was offended that I needed to provide it for the 5th or 6th time when my resume is sitting right in front of him. He proceeded to tell me to have a good day and the call ended. I was extremely offended and I worry for their clients and for the employees who work through this agency. The incompetence that I experienced from each level of recruiting was far and wide and I feel that they could be doing a better job for their clients and employees. Until I receive a formal apology I do not feel it necessary to remove this experience from this review site.