We recently purchased a large bronze sculpture from an auction house in LA. We called NP&C to get a price on pickup, crating & shipping & got a quick response back from Chris. The price was good, pickup time & crating was speedy. They certainly know what they are doing & we would not hesitate to do business with them again for a future purchase. Chris stayed in touch with us till we received our 702# crate. We would highly recommend them for any services they offer!!

Ive been using this company for the last 3 years for various crating/shipping and have always been happy with their services.Today, I had the most rude, unprofessional customer service experience to date. I called to ask how busy they were, as I was interested in dropping off materials for crating. In a rude, condescending tone, the response was, uhh well ya, were swamped in which I responded, uhm ok thanks and hung up. None of that was terrible but this is where it got really bad.I couldnt help but feel uncomfortable with how the conversation played out. I called back to try to move forward with using their services regardless of the tone, not to continue the conversation in the same manneras it was headed before. When i called (I felt the need to explain because we had just spoke) that I had cut the conversation short because I felt his tone was rude/offensive, but also felt that we got off on the wrong foot. He laughed, proceeded to tell me that i need to grow some thicker skin, that hes sick and tired of everyone being so offended in the world, he doesnt need this, why did I even call back, and to go find someone else to pack my things. Then he actually did hang up on me. Sounds like top notch customer service am I right? RUDE. DO NOT RECOMMEND.

Newport Pack & Crate were awesome. Had some vinyl records to pick up in Beverly Hills to ship to Canada. They built a crate that was essentially indestructible and stayed late on the Thursday before Thanksgiving long weekend to make sure the carrier picked them up so that they would move over the weekend. Highly highly recommended for all your crating needs.

Hired NP&C to pick up some some exspensive truck mirrors from an auction facility in LA area, they picked up on time, packaged the items extremely well and shipped them to me all the way to the East coast and did it for a very reasonable price! These guys are great! Would highly recommend!

Would not recommend this company at all!Beware of hidden fees!!!!It took several days of email just to get a quote. Then it took over a week and two followups in order to have them initiate the work after agreeing to the quote. They then changed the quote with an unexplained convenience fee, which I learned was a 3% surcharge if I decided to pay by credit card.The project took over a month to crate and ship.The communication was unprofessional and snotty. The urgency was non-existent. And for a business-to-business service, they made payment difficult, - - only taking check or cash (unless you pay a convenience fee) which is disclosed later after the quote is accepted.