The representative from ADS was courteous and took the time to listen to our needs as a church. They gave multiple solutions and then allowed us to choose one that best fit our situation and budget. We compare their prices and found them to be very competitive.
Excellent!! 5 STARS!! Highly Recommend ADS Security for all alarm and camera security system you may need!!Michael did a great job. Was on time, did neat, clean work, and then went over the camera system thoroughly with me. Exactly the kind of technician ALL companies should have!!Jerri at the office did a great job scheduling the install too!!
Mike, service tech with ADS, has great customer service skills and is very knowledgeable. He answered all my questions after taking the time to explain my new system in detail. Thank you ADS for having such a great employee.
I was changing the batteries in my alarm almost every 2 months. I called ADS and was transferred to the service department. I spoke to Cynthia who provided exceptional customer service. After listening, she said let me schedule a service technician to your residence. I said today, she said yes before noon someone will arrive to your home. Sure enough about 10ish, Daniel arrived. He was professional, courteous, and has great sense of humor. He informed me of what was occurring, fixed the problem and updated my service panel. What a Tremendous Blessing to receive Outstanding efficient service!!!
Professional and knowledgeable - Mike from ADS addressed all of our concerns, did an outstanding job on the installation of our 16 cameras, and answered all of our questions when it came to training us in the new system. Thank you!
Quick, nice and efficient to fix our alarm system.
My experience with ADS Security was great. The team member arrived on time, worked speedily, and ensured everything worked great. He answered any and all questions that we had, and was overall a very nice guy. I will continue recommending ADS Security to others.
I’ve been a customer of ADS Security for years and had exceptional service from them. My security system was upgraded to the Honeywell digital system by a technician named Daniel who was very knowledgeable and professional. All my concerns was addressed and the new system was explained in detail.
ADS did not communicate to me the actually cost of the upgrade and now stating I am responsible for balance since they had me sign agreement. ADS sales rep, very sneaky and if ADS stands by someone /trains someone to be like this, SHAME on you!! Do not go with ADS for this reason. Not being honest especially in front of my face.
This security system is excellent and the sales and installation team did a fantastic job. The mobile app is very easy to use and provides great quality video and notifications of anyone that comes close to the house!
GREAT service and very friendly employees. High quality alarm system and many assets to go along with the alarm (built in camera, slideshow, etc…). 10/10 would recommend ADS Security!
Daniel is prompt and great to work with! Always friendly. We will continue to do business with this office
Mike was terrific with diagnosing and fixing our problems with the Secure Door system we have for our Church. I am sure he thought that this service call would be just and hour or so but ended up being more than 3 hours. Mike stayed with us until the support desk could make the necessary changes to our doors and then verified that the change did indeed work correctly.Mike is a credit and a outstanding service representative for ADS Security!
Today I had my security system installed at my new home. I specifically asked for the technician Mike. I know I can always depend on him to do the job right the first time! Ive been dealing with this company for 6 years now and my parents have been customers of them for over 25 years! We always get quality service I definitely recommend them.
We have been with what is now ADS prior to the name change a few years ago. I called ADS for an error code on my system that turned out to be caused when I switched voice service to an internet provider. Everyone were polite, professional and efficient in getting Mike to my house within 3 minutes of me hanging up with the dispatcher. Mike explained everything thoroughly and got us up and operational within 15 minutes of his arrival with a more secure solution to our service. Thank you all! I easily recommend this company which has a local presence.
The tech was punctual, courteous and knowledgeable about the equipment. My service experience was great and I was asked several times if there was anything else I could be helped with. I asked for a sales rep to call me about some additional products and was called in a timely manner! Great service, great company!
Customer service is excellent! Mike came to our rescue today when a sensor went bad. He was able to diagnose the issue and fix it in a very reasonable amount of time!
Mike did a great job completing the install—both professional and informative!
ADS Security is very responsive and professional. ADS purchased Central Carolina Security. On a combined basis, I have been a customer for 12 years and they have never disappointed me.I highly recommend ADS Security for your home security needs.
Mike was awesome and professional! He provides great service and is friendly. Would recommend.
Mike is the best. Very thorough
From beginning to end, this has been the best Home Security System Service Relationship that we could have ever established. Not every 5 Star Rated company can prove to be: The BEST Customer Service Providers with Superb Quality Products. They definitely went above and beyond and simply contributed immensely to our Peace of Mind (literally...since our previous so called security company was simply a nightmare)...ADS with Dalton, Mike and their Sales and Service Management Team are simply QUALITY PERSONIFIED. Remain Blessed Always. 🙏
Technician arrived very promptly. He was so kind and polite.
Dalton Dunn extended phenomenal customer service to my parents during their system upgrade. He was extremely knowledgeable and helped guide us to our best solution for best quality security and price. His customer handling was above and beyond; patient, available, responsive and reliable. Mike conducted the install and provided the same, consistent high quality service. Kudos to the organization and I totally recommend their products and services.John Howard, II
I thoroughly enjoyed my 2 installers. They worked speedily and made the best of a difficult situation. They dealt with rain, mud, a dog, late Friday afternoon work, electrical issues and heavy furniture. We discussed the apps and everything the cameras offered.
Mike did an outstanding job on updating and testing our alarm system. He was prompt and professional. He also seems to really like his job and speaks highly of his company.
Fast, efficient and professional. System updates went well. Very helpful in answering all questions and leaving everything nice and neat. 5⭐
Mike was awesome! Very professional & took care of my office security cameras in no time.
Mike has been the service tech at our church. He has been very knowledgeable of our needs and the work to be done. It has been a pleasure to be here while he has worked here. Techs like MikeIs indefensible. Hooray for Mike. Jobs well done.
Justin and Mike were very professional and very knowledgeable about our new system. I appreciate their assistance getting us set up.
My experience with ADS has been stellar! Mike was professional, knowledgeable, and efficient. He was well versed in the equipment and answered all of my questions with ease and brevity. Rarely do I experience a service level to this pedigree, I will recommend him highly to anyone that inquires about security systems in the future, and even those that do not! Im happy to speak on his behalf and that of ADS anytime. Feel free to contact me with further questions. Sincerely, happy customer Jasmine MacDonald
The serviceman, Mike, was very informative and professional. He did a great job installing and explaining the system.
Technician was very professional and efficient.
Nice people to work with. Install went smoothly and system is now up and running. Just wanted to specifically mention my installer Mike. Professional, competent, and and I highly recommend him. He took the time to make sure I knew how to run the system and app and helped with a bit unusual doorbell setup I had. The house is 100 years old and has at least a couple of rewires.These guys also went out of their way to make sure they got the install done today on a very short notice. Much appreciated!
Mike gave exceptional customer service. He stayed until the skybell started working. Also was very patient & consistent. Im delighted he was very informative.
Amazing. Did a great job and are very good at what they do.
We have been struggling to figure out a problem and Mike came out and had to spend some time with it, but would not give up. He correctly diagnosed the issue and got us up and running. I would recommend ADS Security and Mike doing the work.
The technician did a great job of setting up our system. Really easy to work with, very respectful and very safe. I am so glad I finally started this protection.
My experience with ADS was great from beginning to end. Bill the sales rep was very good at explaining all of my options to me and helping me find the best set up for my needs. The installer was very polite and professional. He was a hard worker that completed the job in a very timely manner. He then helped us download the app and taught us how to use it. The clarity on the cameras is great and I don’t even have the best one they offer.
We had a good experience, and the cameras are great. We had good experience with the worker. Thank you so much
ADS Security is the BEST! Thank you for all you do for us!
Mike was an outstanding install tech. Did great work and cleaned up after the job. He also took plenty of time to explain the news system to us. Very pleased with his work and ADS overall.
Mike is absolutely phenomenal! He fixed my security system and clearly explained how to work the new appliances.
Mike did a great job, got everything up and running quickly and explained how to use the new hardware.
Daniel is by far greatest customer representativeAlways always kind, PROFESSIONAL and just AWESOME PERSONIf he ever left would be soooooooo sad for all
Justin and Mike did an amazing job today at our location which is Stone basyx in Charlotte.These gentleman are very organized people really appreciate how clean they are.Really happy people and two clowns. Made our team laugh.Really Appreciate all the work they did.Thank Youuu Justin and Mike!!!
Justin was so helpful and friendly. The service itself seems like it will work great.
ADS upgraded our system. Our installer, Mike Cornell, stayed way beyond 5:00 to compete the job. He was knowledge, patient and thorough. We look forward to a long relationship with ADS.
Daniel was courteous and efficient during his service call to replace our radio
Always professional and always great to work with. I have had the same company for years and they are always there when I call.Thanks ADS team great work!
Mike came in, went right to work and got us converted to a new system seamlessly! Highly recommend 👍
The ADS rep and tech guys did a great job. They helped me get the services I needed and did a great job getting the system up and running.
ADS installed an alarm upgrade today. Daniel was very professional and thorough in making sure I knew how to use the new system. High recommend him and ADS.
I’ve been with ADS Security for over 10 years and today’s service was a reminder that I chose the right company to keep my house secure. The technician, Mike, was on time and was very professional. He explained what he was doing and answered any questions I had. He is proficient at his job and I’d recommend him as your tech and ADS for all of your security needs.
Mike did an excellent job and was very helpful and patient in showing me how everything works. He is a wonderful employee and I would have him anytime.
Great place and great people! Will refer in the future.
Our technician Mike was both professional and courteous. He knows his stuff and was great to work with. ADS has always been prompt in their responses to all of our service requests. Weve been customers for 27 years and we wouldnt go anywhere else for our home security needs.
Nice to have a local company take care of us. We have their Security system at home and a camera system at or work place. Upgraded our camera system and added 4 more cameras at a price I thought was very fair. Salesman came out and saw what we needed and got us a quote next day. Install was sooner than we had originally planned. Pleased with our new system!
From the start when we met with salesperson Bill to install day with Mike everything went smoothly. Both men were outstanding. They both took their time explaining their end of the process.Which we very much appreciated.We were particularly impressed with the reassurance of the after sale customer service. These two men were professional and a pleasure to work with! We definitely would recommend them.
Great experience. Good price and the employees are easy to talk to, you get a person other than computer.I use them for my home and two of my business. I highly recommend this company,
Mike was great and worked to figure out how to integrate the devices we wanted. A couple of technical issues were quickly resolved by him and I was very pleased with his work. Terrific and skilled technician!
I couldn’t have asked for a better experience! The tech, Mike C. was professional and courteous. He explained everything in detail to me and my 86 -year-old mother so we both knew exactly what to do. The man deserves a raise. Thank you ADS for great service!
Great experience in upgrading our system. Mike was great
Very professional and easy to work with. Highly recommend these guys.
Excellent service. Installer was very professional and courteous. All work was completed cleanly. He arrived ahead of schedule. Highly recommend their service.
Very professional and gave clear and precise instructions. Highly recommend the service.
Profession, courteous and helpful. ADS sent someone out within the time frame expected and completed the request in less than 15 minutes.
Mike was able to quickly resolve the issue with our alarm panel. He then explained what he did in terms that was easily understandable. I am very grateful to work with folks like Mike at ADS.
Courteous and knowledgeable! Always there when you need them.
Chris and Daniel are the greatest! All my questions were answered. All and any changes that I needed, were made without hesitation. They understood my needs. I would recommend ADS to everyone.
Salesman Bill came out on a Saturday. Took his time understood our needs. He wasn’t rushed and he had a solution for what we needed. Installer Mike did a great job install was very timely. He was neat cleaned up after himself and explained everything we needed to know when he was finished. Recommend both these people!
I have been a long time customer, and they have always had top notch service in all departments. All the staff is always friendly, helpful and very knowledgeable.
Mike did a wonderful Job always smiling and very nice.
Excellent job. Very impressive and knowledgeable.
From sales to tech to office, a first class organization. Fees are very reasonable. Let them equip and install and monitor your security system for less than anyone else - including you. Sales and tech folks will come and assess your needs and get you what you need where you need it. ADS? Theyre The Best!
The men were very personal and professional
Excellent service Mike installed our security system install was so quick thank you..
Mike was knowledgeable, fast and efficient. I had three systems installed in three different locations all in the same day. Walked me through app setup and panel operation. Highly recommend. First day using the app but seems very intuitive and easy to navigate.
The installer was very professional and knowledgeable in the product. Took his time demonstrating to me on how to work the system and the app. Thanks a bunch!
Love this system compared to the one from the other company that has a different third letter!😂😂Great service and very affordable. Thank you ADS!
Wow, what an awesome experience working with ADS!When we needed to upgrade our system they got us a quote quickly, for a fair price and installation was flawless!I called the office for training and the service tech arrived at the office within just a few minutes, got our apps set up and trained us. If you need a basic security system or a top of the line system with all the bells and whistles I definitely recommend ADS Sanford team!
Want thank mike from the Sanford ADS for his courteous and professional service! He came and wired my system this morning I couldnt be happier very satisfied with everything
Great technician very knowledgeable best I’ve seen so far
Mike is kind & very respectful. He did my system in a timely manner, I highly recommend ADS & ask for Mike.
Great service! Easy steps to use your Alarm system.
Mike was the technician who installed our security system. He was super friendly, fast, and efficient.
The technician who came and sent up our system was named Mike. I cant say enough kind words about Mike, I had three sleeping babies when Mike started installing our system and he was very mindful about being quiet and he even took extra time to make sure when he tested the system it would be outside so he would not wake the babies. Mike was the best!
The ADS Rep. that came to Carolina Animal Rescue and Adoption (CARA) to help us understand why our motion alarm was going off was extremely nice and understanding. We thought one of our animals caused the problem. He explained that our St. Patricks Day decorations were blowing when the heat came on! I guess we didnt get any luck from the Irish, but the ADS Rep. was very nice! Thank you ADS of Sanford!
Mike did a great job with the install of my security system. Very professional and friendly. He hit the job done quickly, and gave a good explanation of how to use my new system. Thanks!
ADS is simply the best. The service is always reliable and trouble-free and the staff is incredibly friendly and helpful. If there is ever a need for a site visit, Daniel Clark is amazing. He is always on time, super knowledgeable and prepared to resolve whatever the issue is. He replaced the battery in our system last week; efficient, thorough, neat and great sense of humor as well. Thanks so much, Daniel!
Great service. Very knowledgeable and very professional. Explain everything step by step.AWESOME.
The ADS representative, Mr. Bill Segreve, provided us with exceptional customer service, assisting us in determining exactly what our security system requirements would be. Additionally, he ensured we stayed well within our budget. The installer, Mr. Mike Cornell was very polite and professional throughout our installation process. He devoted extra time to make sure we were thoroughly familiar with the operational procedures and capabilites of our new ADS security system. Thank you ADS for a great customer experience!
Mike and I are so pleased with our new security cameras from ADS Security. With excellent instructions from ADS representative, Mike Cornell, we are familiar with the system and how it functions. He prepared both our cell phones and iPads with the appropriate apps and showed us how to use them. He installed our cameras in a timely manner, and we could tell he was well-versed in the technical aspects of the job. My Mike and I were both impressed. He was very professional yet very friendly. We enjoyed the entire process. Thanks again to ADS, Mike, and the entire staff for helping us with our needs.
Mike installed security cameras at my building in Sanford NC . He was very friendly and professional. Great job and customer service!
Very good job, very professional would recommend them to everyone. Very friendly and polite. Knows his job, great employee.
Install was so quick and painless. Everything works flawlessly.
Mike was great and helped me with everything I needed. Great service
Mike did a awesome job. He was very nice, helpful and polite.
Weve been customers of ADS of Sanford for more than 3 years and are extremely please with all aspects of the company. Daniel recently added and installed a door bell camera to our system in a very efficient, professional manner. Highly recommend this company!!
Mike answered all my questions, updated a device that needed it and was pleasant, respectful and informative. Thank you, Mike!