Very disappointed with $35 diagnostic service provided for 2 printers. Seems like two person operation. One does the diagnostics and the other works the front desk. The person who communicates with the client is the front desk person who knows nothing about printers, didnt do the diagnostics or understand what the issues are and cant answer any questions. A request for the diagnostics expert to call was unheeded. One printer didnt print as there are problems with the printhead. This is why it was taken for diagnostics at this company and why $35 was paid. Answer from diagnostics expert: printer cant print as there is a problem with the printhead. Yes, thank you. Knew that before I took it there. The other printer - the comment was slightly more helpful, problem is with the power supply with the recommendation of sending printer to recycle bin. Power supply is $35 and printer is $120. Why was this recommendation given not to repair it? Expert would not provide any answers and would not call to explain.When you take your vehicle to a repair shop and they do diagnostics, you get an exact list of what is wrong, the cost of the repair, even part numbers and if they cant repair it, where it can be taken. With a paid printer diagnostic service, you expect the same. Where are issues? What needs to be replaced? Estimated cost to bring printer back to full functioning. I can understand that a free diagnostics would be short on details, but a $35 diagnostics service should provide plenty of details - nope; I should be able to speak to the mechanic - nope; I should find out total cost to repair and what needs to be replaced - nope.But dont worry, I was left with a parting gift. A dirty stain on the inside of one of my printers. Coffee? Rusty pipe? Spilled toner? Who knows.In summary, you will not get any diagnostics for $35 if you are a one time customer looking for answers. Maybe more is done for their regular customers or those with a service contract (seems like the positive comments come from customers with an agreement). However, $70 for diagnostics could have been well spent elsewhere in my opinion.If you have a printer that doesnt work and you need answers, this is NOT the place to go I am sorry to say.Update: when I picked up the printers, I was given a printout for each printer with very little helpful information. the reason for each printer not working was cut and paste into both sheets although their situations were different so now I dont know which printer the diagnostic applies to. This was unfortunately a waste of money. I know about as much now as when I brought them for repairs.

I worked closely with Imaging Supplies in the relationship with Capitol Broadcasting Company. Steve and Walter were great in helping us to keep our toners stocked and keeping our printers in optimal working condition. We never had to worry about running out of toners because they would always come through to do inventory checks. If we did run out, particularly during weather events from all the printing the News department was doing, they were always quick to respond and deliver. We also were able to build up our inventory throughout the company once the other lines of business heard about their service. I enjoyed the relationship that I had with this company and would recommend them to anyone needing assistance with inventory or servicing.

We are very happy with the service we receive from Imaging Supplies! As a nonprofit we receive many items of donation including our office equipment. The guys have been great about servicing and repair of these items to keep us up and running.

My company and I have been working with this company for a little while now. They have been great on prices, responsive, and will help you through ANY problem you may be having. This company truly is a 5+ star company!

This small local company rocks it with customer service. Their experienced staff always follow through and will go the extra mile to help you. If you need help with a printer or copier or whatever, this is the place to go.

Walter is very knowledgeable about printing & imaging supplies, and very easy to talk to. Highly recommend!

Imaging Supplies provides great and expedient service. We have had no problems working with them.

Great pricing, great service, and great products. You cant go wrong with Imaging Supplies!

Great pricing, great service and timely delivery.

This is an outstanding organization. 5 stars.