The staff is polite and courteous of a salespersons time, and very professional in their technique. I have learned over my weeks of training that it is never too late to from others how to be more effective in communicating with customers. Customer Management Systems has certainly helped me in this regard. I would heartily recommend them.

CMS has a great team, and really provides quality training for individuals pursuing a career in the car business! Not only do they provide great feedback, they keep you on your toes at all time! Thank you! - Francisco @ Chevy Exchange

I have been completing training with CMS for months now and I think they have down an amazing job in their critiques and strategies to help build my phone communication skills. I believe it has helped me better handle customers on the phone as well as set more appointments.

Everyone here is super nice and helpful! I have benefitted quite a bit from doing the phone training with CMS with phone skills. I spoke with Lauren today and she was really helpful and gives good feedback to help with the training!

CMS is awesome, theyve helped me out a ton with phone calls and overcoming certain objections. Their people are super nice and friendly and they give a bunch of useful pointers, especially Michelle! What would I do without Michelle?

Staff is always professional and very kind! Michelle is my favorite trainer, always has constructive criticism and uplifting words! Has helped me so much in my job!

These people are awesome! If you truly listen and understand what they try to help you understand, you will definitely set more appointments!

I love working with CMS. Lauren, DJ and the rest of the team are not only super helpful with the phone training, but they always keep it really fun and fresh. Not only do I hone in my phone skills, but we usually share a laugh or two along the way!

Im still new to sales, so I wasnt too confident in my phone skills before this training. Even though weve had only about 7 sessions or so, Its already helped me tremendously with my confidence and getting people in for appointments! They make it easy and arent judgey at all! Defiantly recommend !

Great training team! The staff is friendly and professional but still makes a point to keep it relaxed and answers all questions asked. has taught some really great transition phrases and helps with overcoming objections with customers by providing alternatives. For all first time BDC representatives, this is a great way to help get over the anxiety of talking on the phone.

Extremely nice and professional staff! Many different training scenarios for all levels of experience

I absolutely love working with Tiffany. She is a very good trainer she is able to answer my questions and coach me in ways that make sense for me to take control of my conversation. I have been putting the scripts into use and they are working for me. Ive been in the car business for 5 years and have never had any training like this before, I HIGHLY recommend it!!

I have been new to sales in the last 4 months and Now I feel like an expert on the phone talking to customers. I appreciate the training and I have learned a lot over the past few months. This is one of the best training classes I have ever taken and It made me more professional then ever on the phone. Thank you so much!

I absolutely love working with Lauren Camarillo . She is a very good trainer she is able to answer my questions and coach me in ways that make sense for me to take control of my conversation. I have been putting the scripts into use and they are working for me. Ive been in the car business for 5 years and have never had any training like this before, I HIGHLY recommend it!!

We have been using this program for 13 weeks now and it has made a world of difference! It not only helps with your phone word track but your in person word track also. It is a great tool to use and I think everyone should use this to improve! I would give 10 stars but it only let me give 5!! Great job guys! I appreciate all the help!!

This review is from a trainee point of view. I have been in sales for 3 years and the training from customer management systems is a great tool I use every day, to improve my sales and over all phone skills. Keeps me focused on the true goal of every phone call. The weekly review meetings are a great way to help me to stay sharp and to hold my self accountable.

This company must have all of their Trainers on the phone major in Communications. Tiffany Roberts went above and beyond in answering all of my questions and gave me really solid advice on how to become better over the phones and become more comfortable within myself. I would recommend this to anyone that needs a boost with communicating either in their workplace or in general.

I love the training, the individuals are so nice and make it fun! Not to mention that this does help you set more appointments. Thanks for helping me become a better salesman!

This program has helped my confidence tremendously with my communication skills when setting an appointment. The more you go over the material, the more efficient & secure your appointments will be! Huge shout out to DJ, Haileigh, & Lauren for all your help. They make you feel as comfortable as possible with the training. Highly recommended!!

Over the course of doing this phone training I have found it most helpful with nailing down appointments for my place of employment. It has made my phone calls easier to handle and take control of the conversation. Also the girls that I have trained with have been great. They are tentative and helpful in any of my questions ot concerns. Two thumbs up!

I have recently gotten into a sales job with zero experience. This training with CMS has been amazing. The staff is very professional, and has great feedback. They are very on top of it, by giving you follow up and courtesy calls to remind you to get your training done. They have a very smooth and efficient training process that helps you build up the confidence slowly, instead of throwing you in the deep end. I am very pleased with their training process.

The training provided is very effective and efficient. The trainers are very helpful and walk you through everything step by step. Haileigh has been amazing to work with. She is very helpful and doesnt get upset when I mess things up. She is very professional with everything she does. I really enjoy working with her.

I will start by saying that the phone training is very good! The idea behind it is very clear and I can see how it can lead to setting better appointments. Im really glad that I had the opportunity to take it and I would HIGHLY recommend it!

Lauren Camarillo is fantastic! I have done phone training with Lauren multiple times and it has defiantly shown in my sales here at Volvo Cars Princeton. She is patient and gives feedback as to where I can improve. I look forward to next weeks training!

This is one of the best phone trainings I have ever had. I find myself use the material in actual phone calls. The staff there are all top notch and would recommend to any and everyone!

Very helpful staff and all trainers are knowledgeable and kind. They are flexible with my busy schedule and are quick at giving a call back once we are added to their queue.

The phone training with Ms. Haileigh Atkinson is always wonderful! She always has a great attitude, is very knowledgeable and professional. The phone training has helped me a lot when I speak on the phone with my customers, it makes me feel way more comfortable and prepared for anything that comes my way. I look forward to training with her every week!

I have been doing the training for about 9 weeks now and I really appreciate it. The trainers are all super nice and helpful. And the techniques they teach us are really helpful while scheduling appointments. I would recommend to any dealership or phone business to have their employees train with them.

Ive been in sales for a little less than 5 years. From selling health products door to door, to selling insurance and retirement investments, to now..... selling cars. Ive gone through many scripts, but Ill have to say these scripts are much simpler and effective than any other Ive been accustomed to. As far as their company goes, CMS, its been a pleasure to have been trained by them. Their communication and understand is on point and punctual. Their employees, Sarah and Jessie (Sorry if I misspelled the names), are nothing short of fantastic. Always calm, patient, understanding, and professional. Theyre always checking in multiple times during the week to remind our sales team to get our phone training done. Its never a bother, but rather a pleasure since were always so busy, the reminder helps a lot. Nothing but good things to say. Would recommend!

Haileigh has been very helpful with phone training. She explains it to me then is very professional with the role plays. It has helped me have more confidence when answering the phone. I feel this will be a big help in my career.

This phone training is great. It’s helped me focus on setting appointments and all the trainers are very nice and helpful.

They have been extremely helpful with refining my phone tactics. The staff is kind, helpful and very insightful. I would definitely recommend their services to others seeking to enhance their sales processes

This is the best phone training company. They are very in-depth with working through the customers objections and scheduling the appointment to get them in the showroom. I would recommend them to any dealership who is looking for phone training that is professional and it really works!!! Thank you all for helping us!

I always enjoy taking the time to train with these guys. They do an exemplary job and the training pays off!

Lauren C. has always been very professional and helpful with the training phone calls. And I feel that I have learned a great deal during our sessions.Thank you Lauren!

Great experience using CMS! Very educational and informative! Sarah is spot on with her training! I’m going to say again Sarah is spot on! They actually work with you to see improvement, instead of just reading a script! Highly recommend for any sales job!

I love training with CMS! It helps so much with staying on track when scheduling appointments and guiding you in the right direction to success! I am not sure if I am necessarily supposed to have a favorite trainer, but I love working with Kara Heneghan. She is always laid back and it definitely helps with making me feel comfortable.

At the beginning, I felt like I had known enough from previous phone training I had been given over the last few years of my career. Turns out I was wrong, and definitely have picked up some very useful knowledge after my 6th week doing this training. All of the staff is very fun to work with, especially Kara! She made the weekly training more fun, and even threw in some personal pointers of her own to help me even further. Keep an open mind, and give them a shot! Its worth it!

Starting out, I honestly thought I knew all there was to know about something as easy as answering the phone. After a couple sessions with Jamie, I realized I had A LOT to learn. With short sessions that really key in on specific points and with her AMAZING guidance, I dont dread learning new styles of appointment setting, gaining and keeping control of conversations and all around getting the correct information from every customer. She also asks if I have any questions or if Ive ran into any specific situations that I didnt have an answer for. Really takes the time to get to know you and has helped my appointment setting rate over 50%. Thanks again Jamie, I really do appreciate it!

Amazing Customer Service! Super Helpful! Tiffany and Haily have helped me with my phone training on numerous occasions and are extremely polite and professional.

For starters each phone training specialist I have had in the past 8 weeks are fantastic and very professional. When your not use to giving out information on the norm over the phone, they encourage you by giving you feedback on how to transition through it. I am grateful for my Company investing in me to go through this phone training. Thank for for keeping it simply simple.

Love working with Tiffany and the rest of the crew really apricate their work 10/10 and really easy to work with.

Being able to handle sales calls without hesitation is very important in my line of work. The training calls and mock sales calls they do are really starting to improve my sales game, and I have only been training for a couple months at a phone call a week. I was feeling slightly awkward at my sales calls and nowadays I feel much more competent. Thanks CMS.

I highly recommend using Customer Management Systems for your business! They allowed me to get comfortable with customer objections, setting solid appointments and the overall flow of a live call without any hiccups. The staff is absolutely amazing and give great feedback!

Tiffany is an incredible phone trainer! I have gotten more efficient on my phone calls and have been getting a lot more appointments since CMS started helping me! 10/5 stars!

Ive been in the car business since 2006 as sales, internet sales, and now sales manager. Ive often forgot the basics of open ended questions and maintaining control of the phone call and customer. The staff at CMS from Jason all the way down have been great in helping me build and focus on basic skill that are so important. Definitely recommend!!!!

The trainers do a great job building our skills every week! This will definitely help your sales team be more confident and set more appointments!

Tiffany as well as all of the other young ladies at CMS exceed all expectations of a phone trainer keeping it both professional and personable.When I began my training with CMS I had just began my journey as a salesman at Pat Milliken Ford and I was constantly nervous to answer phone calls or even return a phone call but after merely 6 weeks of phone training, I didnt want to let a single other salesman answer the phone when it rang.I had it DOWN.I was able to ask questions which made me feel uncomfortable to chase that customers objection and with time, I was breezing through phone calls and setting appointments and saving the chit chat for in person. I recommend DJ and his team to anyone pondering the thought of utilizing this company for their phone training needs.****Follow my salesman journey on Instagram @Micki.Nanovski :)

I HAD TRAINING THIS MORNING ON 12/10/2020 WITH TIFFANY SHE WAS MOST EFFECTIVE IN PREPARING ME FOR TRAINING SESSION THIS MORNING. SHE IS A ASSET TO YOUR COMPANY AND TO ME FOR EXCELLANT SERVICE.I CANT THANK HER ENOUGH FOR HER HELP. THANK YOU CHRIS WOODS TERRY INC. LYNCHBURG VAI HAD TO USE MY FRIENDS COMPUTER FOR MINE WAS DOWN

Dealt with Lauren today, extremely helpful, polite, and easy to talk to!This company has helped me progress in multiple different factions of sales. Being in my first few months at my dealership, confidence was something that was a struggle in the beginning.I can wholeheartedly say that since beginning with the CMS Phone Training Academy, I am fearless with both face to face and over the phone customer interactions.Their role-play scenarios are simple yet incredibly interactive, and help provide both confidence and charisma when dealing with the ins and outs of day to day customer interactions.Thank you CMS, and all of your staff for the amazing service you provide!10/10 recommend this company to any and all sales people, both experienced and beginning your sales journey. CSM does it best!

Amazing Phone Training, agents are personable & give great feedback and instruction while helping you learn the best uses to set appointments! Once a week for 20 minutes to enhance your appointments for your whole team is a great deal! I highly recommend to businesses!

Really sets you up for success and teaches you how to properly navigate through conversations to set appointments and make sales!

I have personally seen an increase in my success because of Customer Management Systems. The staff are all highly professional. Their service stands above and beyond the rest. If you are not using their service you are truly missing out on your own success. I highly recommend Customer Management Systems.

I am a car salesman and I needed some training to help me be more affective in phone calls, And setting appointments.. After a few training sessions with Kara My phone Sales closing rate has gone way up! and has helped my confidence tremendously. I would recommend this training program to anyone in Sales.. Thank you CMS!!

The staff at Customer Management Systems make the training fun and give great feedback to help me be successful at my job!

Staff is great and helpful - helps with the confidence with calls great feedback

Extremely nice people and very informative. After just 4 weeks of training my confidence has went up tremendously!

Very positive and up beat training platform. Great means to improve your self and company you work for.A++ from me

The staff at CMS is fantastic and I was able to, on a non-training phone call, use the script almost verbatim and step-by-step which NOT ONLY resulted in an appointment but also a sale!

Awesome trainers great phone Basics

Haileigh is absolutely amazing she is very knowledgeable and easy to talk to. i love this training, it definitely keeps you sharp and attentive. absolute like her.

Customer Management Systems is an awesome company to train with. Their skills and training are one of a kind. Ive learn so much on how to handle incoming and outgoing calls base on the relation of the each call. I apply the skills Ive learn from the trainers on every call I make to customers or potential customers and it has helped me to gain full control of the call and make the appointment. I will continue to follow the plan and exceed my expectations. Thanks Customer Management Systems and your team for a job well done!!!!

Actually helps! Ive saved appointments using what Ive learned from CMS! Professional, friendly and gives great feedback to help you improve.

Ive been thru about 8 training sessions now and am honestly surprised at how well it works. On top of that, all of the trainers are really nice, helpful and knowledgeable.

The CMS phone trainers are awesome to work with. The training is very helpful and the trainers take the time to help you get better. Couldnt ask for a better phone training experience!!!

Trainers Tiffany and Lauren are incredibly helpful and supportive, highly recommend this company.

Is a great training experience and has helped improve my calls and get a better show ratio to better my sold ratio. Thank you for all your help.

The phone training has been very helpful. Love it!

Receive too many calls from this business! Non stop harassment!!

I love the app. Feedback is great and I appreciate their honest opinions. I highly recommend.

Although theyre training you to use a script, the operators really know how to tailor the training to fit your business needs and give substantial feedback that is not only effective, but also give good reasoning of why it works.As someone who has a degree in Communication Studies, its easy to see how effective the methods you learn in the training can be effective in controlling the conversation on the phone to make good use of both your time and the customers time in getting to the point of interest and possibly closing a sale.

Great staff, I love working with them each week! Help me with my daily phone calls.

I have been is sales for 15 years and I have work with other phone training systems. Currently using CMS and it has been a great refresher course is controlling phone calls.

Lauren Tiffany and Hailey rocks!! Learning so much with my phone training!! Thank you all!!!

Absolutely love this phone training. It has really helped my phone skills in a lot of ways especially overcoming objections from a customer. I have used my trainer Belle, 3 times and she has been great. She explains everything very well start to finish.

Absolutely great training program from these guys! The entire staff is extremely friendly and helpful! The tools that they give you and help you practice with have helped me drastically improve my phone interactions with customers, from information gathering, to objection handling and setting appointments. Thank you!

Phone Training has really helped me overcome real life objections I get on a daily basis. Doing it only once every week makes the transition into learning new steps super easy and it becomes normal.

CMS is an excellent option for dealership phone training. Their trainers offer relevant, bite-sized training sessions that will absolutely make your sales staff more effective when dealing with customers on the phone. Their approach is extremely effective and their trainers are top notch. I have worked with Jaime for several weeks and can not speak highly enough of her sessions, really good stuff!

Excellent trainers!

On a refresher course and have been picking up on things that started to get too relaxed and gone over. Trainers are always very kind are helpful, increases appointment setting and makes dealing with objections much more simple.

The training staff are amazing to deal with and extremely helpful. I have learned a lot through CMC Phone training and it has definitely improved my phone skills.Thank you to all the trainers at CMS? Great Job!

Enjoy working with an amazing staff that assists me in improving my skills!!

The training staff is always extremely friendly and helpful with questions and concerns! I have learned a lot through the CMS phone training program and highly recommend it!

SARAH & REBECCA were really awesome. The phone training has taking my phone-up to another level!! You will be begging for an objection just because of this training.

Great training sessions with dedicated and helpful staff! My phone game has vastly improved!

This program and the trainers are more than outstanding. I am new in sales and honestly had no idea how to get people to come in, no less, get an appointment over the phone. I have been working with the trainers for fourteen weeks now and my sales, appointments, and confidence have all gone through the roof! I highly recommend CMS for anyone new in sales or even those needing a little refresher to boost your drive.

I had a wonderful experience with the phone trainers here! At first I was hesitant and nervous, but after the first 2 calls, I noticed actually how helpful they are! You actually really get into it sometimes, and they feel like real calls with a customer. This has helped me with picking great word choices/rebuttals in some of my current leads! Thank you!

There phone training is the absolute best. They take their time to make sure you understand why you are using the necessary steps. They work with you, take time to answer questions, point out all the things you did right and give you recommendations on where to improve. It is a very comfortable training process. Being in sales for over 25 years, I have had numerous phone training classes and this is by far the best and most thorough one I have every had. Anyone in sales should take the opportunity to take this course. Coral, who I dealt with more than once guides you in a very positive manner, takes time to make sure you understand everything and seems to really care that you succeed. She did a great job!! I absolutely recommend this course!!

The Training that is provided to me and the Amazing Group of people behind all the training have helped me tremendously. I am able to be more comfortable in my ability to make those appointments. It gives me the confidence that is needed to be in the business! DJ is an awesome mentor and he is Great at what he does!

We’ve been training with them for about 12 weeks now and the experience has been great so far!! Kara is by far my fave, she has a way of making you relax and allowing us to be ourselves which is great!! Keep up the good work Kara!!

Customer Management Systems has really helped me own the phone when having conversations with customers, I feel more confidant and setting more firm appointments while gaining the trust of customers. We absolutely love Ryan and Taylor and always feel excited to get our next phone call after doing our weekly training. Great people! Great company!

This is a great form of training. I do very well in sales and never realized how much I was leaving on the table by not asking for the appointment. Something that is as simple as that and benefits me and my customers.Awesome!!!!!!

Rebecca was awesome went through everthing step by step and made me feel comfortable thank you rebecca

I originally completed the 16 week Incoming Sales course to help with appointment setting and getting more familiar with automotive sales calls. As of today I have also completed the 12 week Outbound Sales course to help me further my phone skills and making sure my customers are taken care of properly. The staff is top notch and always willing to help ensure you get the most out of the courses. The group calls are also helpful as they serve as live critic sessions and help you realize areas you might be missing! All around a great team, and great learning experience!

CMS phone training is top notch and everyone there is always extremely professional

They are really good with they do. And there system really works.

I am having a wonderful experience with CMS training! I have had great experience with my trainer Coral the past two weeks. I was super nervous at first, but then after the first couple tries I can really notice a difference, and now its a breeze. Highly recommend this phone training!

Very professional team, good communication good value good qualityMy sale going up . Thank you!

First sales job Ive had where the phone training has been very useful. Easy to work with and gives great feedback on every training session I complete. Fantastic phone training company.

Powerful tools to maximize effective appointment setting skills and drive customers from the phone to the showroom!!