Absolutely fantastic! Cindy and Jennifer are the best and truly make the experience relaxing and enjoyable. I am always cold, so they turn the bed on High heat and always get me another blanket. I have been going to this location for years and while they all say they are the same, I made this mistake of going to the Altamonte Springs location once but will never go back. The customer service at the Sanford location BLOWS the others stores out of the water!

The massage was mediocre at best, I was more frustrated half way through my massage than relaxed.Management didnt seem very interested in turning my experience into a positive one before I paid and left.So here we are.

Best experience ever! The front desk staff is so nice and helpful! They really take care of their clients and do their job properly. The manager is also extremely kind and helpful to any needs or accommodations clients need. The massages and facials are excellent. All of the therapists and esthetician’s are very knowledgeable and talented. They are also very nice and make you feel welcome while also giving you an amazing treatment and experience. I definitely enjoyed my sessions and will continue to come back!

I love this place, they have the best masseuse. Melanie is the best she always makes me feel like a new person with a new body lol

I like to book massage and facial for same day. This is always a nice treat me special day!

It took me months to find a decent therapist of course after I found them they left to find a better opportunity. Its really sad how little places like this care about their employees it really shows with the revolving door of therapists coming through. Its a nightmare trying to cancel your service and they will try to convince you to keep it no matter how clear you are that you want to cancel. I have asked to speak to a manager multiple times and have never even seen them. Stay far away from this place unless you want to deal with the same things I had to.

I got a massage from Mya and it was very thorough. Hands down best massage I’ve ever gotten 15/10 would recommend

Always a wonderful experience! Very professional and clean! All staff are very helpful and give excellent customer service. The front desk team are always very chipper and make me feel at home.

I just had the best massage of my life. I’m not kidding! I’ve had very few people who can do a therapeutic deep tissue massage and mine was 90 minutes! My therapist listened exactly to what I wanted and checked several times to make sure they were on target. Thank you so much! I feel so much better! Can’t wait to go back!

A magician, April did my massage. She spoke to me about what I needed; if there was a certain point of focus etc. I told her my concerns she and proceed to give me an amazing massage and relieved the tension and loosened my knotted shoulder. She wasnt afraid to dig in and really attack those areas. I felt very comfortable and relaxed; she wasnt rushing through it. I will definitely go back! Thank you April

My daughter went a few weeks ago for a massage, she told me she heard a young employee talking bad about other employees, using unprofessional words. This employee mentioned the name of other staff a few times without caring that customers were in there! My daughter was not comfortable with the girls language and lack of professionalism. She must be new because my daughter has never seen her there. Whoever is in charge of hiring people, do better and hire more professional or more mature employees.

I went to Sanford location to get one hour massage. There were 15 minutes waiting time to get into the room even though I got there 10 minutes before the appointment to fill up my information, so the massage was 45 minutes. I was expecting to get into a relaxing room with aromatherapies smelling and a bathrobe waiting on me, nothing of this happened, the massage lady showed me the room, left the room telling me I will be back, I thought she was going to get the bathrobe but nope, she came back into the room surprised that “I wasn’t ready yet “when she didn’t say anything about me taking my clothes off. The 45 minutes massage was okay, but I had have betters with experienced people. I wasn’t a good experience, I don’t recommend this particular place..

Such a great first experience. The ladies at the front desk were great, very pleasant. Thank you to Erin and Donna for great sessions. Great start to my birthday festivities

I HAVE NEVER BEEN TO THIS STORE! My Edit is: Ive never been to store/massage business....EVER!!! YOU HAVE THE WRONG PERSON.

I have rarely left any reviews at places but I could not let this go.I had a massage with “Anniesha” a couple of nights ago of who the they speak highly because of chiropractic experience and longevity. After explaining my concerns and what I wanted during the intake form I end up receiving a pat down with a LOT of lotion geez. I corrected her a couple of times in regards of pressure and to ease up on the speed since it felt like she was waxing her car. But as she sitting on the massage stool swiveling around the table I was hoping for a better result, I had urges to just get off the massage table and abruptly leave the establishment but I didn’t want to leave the wrong impression “well who cares I am the one paying for the service and I regret not doing so”. I have 6yrs massage therapist experience and it is always so difficult for me to find a place to go when I am getting such experience and this is the reason I don’t comeback, and well who is gonna sign for any memberships with this poor of service.With this review I need no apologies and false promises instead tell your employees be passionate, caring and support the mission and vision of your establishment. There is no space for wrong impression.

I came in for my 9am appt that I scheduled this past Friday, only to find out there was no appointment made. Not only was there no appointment made, the therapist that I booked with is out today. How upsetting. :/

Gwen did an outstanding job on my massage! Highly recommend her!!

Steph is absolutely phenomenal! Ive been to many massage Envys, but I never thought anyone would be as good as the first woman I visited in South Florida often in Coconut Creek. All of them have been very good, but no one else has been great. Until Steph! She was phenomenal, and I will definitely be going to see her again! Tried to see her again this week and shes already booked up, and I certainly know why!

I am a long-time member of Massage Envy (15+ years) and have had services from Massage Envy from Coast to Coast. The Sanford, FL clinic in Seminole Towne Center has been consistent in delivering quality with both massage therapists and estheticians. I am also a massage therapist and can quite particular about spa services.One esthetician in particular has made a incredible difference in the life of my aging skin....Billie Patrick. Her expertise resulted in visible differences beginning with my first visit. Within a few sessions with Billie, I scheduled a standing monthly facial session and have become a Billie Patrick Devotee. In addition to the obvious results in the appearance and integrity of my skin, Ms. Patrick brings a spirit that is kind, nurturing and always open to a laugh. I now always look forward to my monthly visit and when on occasion I have needed her assistance on weeks other than my regular visit, she has been responsive and flexible with her schedule whenever possible.If you are in need of a new esthetician of the highest quality, considering the needs of aging skin or simply want to treat yourself.... Billie Patrick at Massage Envy Sanford is the Esthetician to see.

(STILL... DO NOT PURCHASE THE MEMBERSHIP!!!)Update: today on 11/18/19 I was charged again (card not present even though after I wrote the original review I received an email saying Your membership has been cancelled out and you will incur no future charges. I apologize that this was not properly communicated to you and it caused you to post such a negative review about us on 10/30/19 However they did make it clear that there is no cancellation charge of $30 so thank God for that, I wont have to pay $30 to cancel only $60 for the rest of my life apparently.Original review:⬇️DO NOT PURCHASE THE MEMBERSHIP!!!the massage and the masseuses are fine, however to cancel your membership is a nightmare.I called to cancel and they were unable to do it then and there, they said in order to cancel they would have to send me an email it took several days to receive the email and within those days I was charged $65 for a missed appointment. They said it was bad timingWhen I receive the email it just saidthank you for contacting us about cancellation if it is for medical reasons we need a doctors note if you need any help please call usThe email was pointless and I dont understand why they had to send me one if I have to call them either way.When calling back they said that they would send me an email again I asked them to take my card off file they said to process the cancellation it would take 10 days or more which would put me in another pay cycle which would cost me an extra $65 not to mention I think theres a cancellation fee of $30 bringing my total cost to cancel around $160.I will absolutely not be returning to this place.

My Massage Therapist is awesome! As a bonus... the front desk & management staff are accomodating, helpful, and friendly. I love my weekly visits.

Awesome massage therapists! Very welcoming staff. Great place.

I literally never take the time to write these reviews out, but I would be doing an absolute disservice to anyone who ever thought they might want to purchase services from this company. Customer service is not one of their strong suits, in fact, if you happen to find yourself needing anything from the front desk which require them to do more than swipe your card for tender, well then Im afraid you may find yourself in trouble! Ive shown up to appointments that werent really made because the person I spoke with on the phone was new and I should have known because I didnt get an email to confirm it. On attempting to cancel my subscription to this service due to a move, I was told I needed to use my 2 remaining credits before I could cancel the service which meant forcing me into another months payment - but not to worry! Theyll refund the $60! That was all on the 28th of Oct... its now the 19th of Nov and my credit card company has no record of a credit coming back from Massage Envy. Do you need to speak with a manager? Well, the elusive Melissa has the most cryptic business hours Ive ever seen, so good luck - shes the only manager on staff!On a far brighter note, if you need a massage - get Michelle shes FANTASTIC! and for a facial go with Stephanie! You will not be disappointed with either of these lovely gals.

The massage was excellent as always. My therapist, Trista, is AMAZING! She always seems to just know which places need the most work, even though they change from one appointment to the next. The facility is always very clean and the staff very friendly and professional at the same time. If you want to treat yourself or a friend I definitely recommend going to this Massage Envy!

Iyanna is simply the best. Shes a pro at medium-deep pressure. You get a good stretch in as well.Warning: BE PREPARED TO FALL ASLEEP, ITS JUST THAT RELAXING!

Very disappointed and would never renew my contract. Besides the fact of barely using my service and membership but even when booking and scheduling appointments make sure to have NO LIFE EVENTS going on that day because the company will nickel and dime you for everything and charge you to reschedule you even minutes after scheduling. Would not recommend to anyone . GROUPON to support your local businesses and you’ll be much happier and spend much less .

Julie Snow is the best massage therapist. Her knowledge and technique are at the top of her field. I highly recommend her to anyone.

As the owner of this location since it opened in 2008, Im happy to say that we have had zero turn over at the front desk in the last 10 months. It is the best team I have had in place in years. We have added some amazing new massage therapists and estheticians as well to provide outstanding services to our valued members and guests. I take team member and customer satisfaction seriously. My goal is to create a positive culture and a fantastic customer experience. I value and appreciate all of our clients and our fantastic team members. Thank you!

I absolutely love this Massage Envy location! My therapists never disappoint and the facility is always clean when I am in. The receptionist ladies Stephanie and Breanna were an absolute pleasure the other evening! They got me excited to try some facial appointments!

I strong dislike the fact I signed up for a year service and everytime I tried to book an appointment theyre all booked up and Im unable to get the service needed when it is needed the most. SAVE YOURSELF TIME AND MONEY AND DO NOT SIGN UP FOR THE CONTRACT SINCE IT IS A SCAM. One time services is highly recommended.

My son used my card to purchase a membership for massages we have tried canceling several times but it is near impossible my card has been charged multiple times despite our attempts to cancel. Emails have been sent back and forward multiple times as well. Their last email said that they will be canceling the membership and he will receive no further charges from then on out but of course he did. be prepared to be charged $60 a month randomly untill you finally sue which luckily we have the money to do unfortunately most families do not and will have to sit back and take this mistreatment. I apologise on their behalf to you. I hope this does not effect your Christmas like it did ours.

I had the same problem as SB. My daughter gave me a $125 gift card. Yesterday I tried to make an appointment. They refused without a card. I informed them that I had a $125 gift card. That did not matter. There should be info before a purc j axe to give people the informed opt o on of buying.My biggest concern in all of this is security of my information. If I could, I would give my daughter the money back and call it a day.

Great food. I love the hot and sour soup and salt and pepper shrimp. I special ordered a vegetarian mei fun and it was the best Ive eaten so far.

Terrible company dont purchase the membership they will continue to charge. It is not easy to cancel, once they get you to sign that contract they are not letting go. Be prepared to pay $60 every month for at least 5 months.

I have been to a few massage parlors and have seen good and bad, but the people at the Sanford Spa are way above any i have seen. The girls at the desk are always smiling and courteous, very clean rooms, and a quiet atmosphere makes this place outstanding. And lets not forget that Amazing therapist named Trista!!Thank you everybody.

I had a great prenatal massage experience with Eliana. I went to her during the last half of my pregnancy and she really helped me work through some pains I was having, especially sciatic nerve pain. She also really helped me to relax! She was very knowledgeable in prenatal massage and I felt very comfortable in her care. I highly recommend her!

Management worked with me on a scheduled massage. Receptionist Melissa was super kind and helpful. Thank you!

Horrible front desk staff customer service. Called Sunday & booked couple massages for 10 a.m. Tuesday, then get a reminder stating the staff scheduled 12:00 p.m. instead, so I said that would not work, bc we fly home on Tuesday afternoon, so she scheduled us for 10:00 a.m. on Tuesday. We show up at 9:45 a.m. on Tuesday & the front desk says, oops, sorry we accidentally booked you for 10:00 a.m. on Wednesday......of course, it seems to be a life w increasing incidents of poorly trained, I dont care work ethics, and lazy management......pitiful.

Scheduled for deep tissue massage for 1 hour and the majority of time she massaged me with her elbows and forearms and barely used her fingers on my back. The facility charges your credit card manually (no signature) and was double charged plus I verbally stated 15% tip and they charged $15 extra on top of it! Of course I disputed with my bank but what a pain. Thats what I get for trying something new.

Ashley is the best, had my first microdermabrasion here. Love the heated tables, they have the best mints, I love how they explain what will happen as they go along

I absolutely love Tara! She is excellent! My husband loves Iya a! She is great for deep tissue massage!

Ive been going here for over a year to help my acne. Ive been seeing Ashley each time I go and my skin is so much better. I definitely reccomend the healthy skin facial.

Great helpful staff!

Ask for Anthony. He is very professional, kind, courteous, and very good at what he does. I love Massage Envy. Never had a bad massage and never been over charged. I have been a member for almost 2 years.

Didnt get any of the services done was walking by and my daughter needed to use the restroom everyone there was extremely friendly then let her use the restroom and even gave her a little bottle of water this place was absolutely amazing when it comes to cleanliness

Very professional and the workers are pleasant and the massage therapist are all very good.

Amazing place, been member for over 7 years and I really cant complaint.. One small down fall is that the front people change a lot but they have to sale memberships and if they dont am assuming they get let go off.

I go monthly. Can choose a time that is good for you or find a time when your favorite therapist is available.

Every business isnt perfect by any means but this massage envy is an overall great place to get a massage or facial, the employees are friendly, and the place is very relaxing...Thanks ME for keeping my muscles relaxed.

Amazing location; if you go, ask for Steph, shes simply the best LMT ever.

I was more of 40-43 mins of massage instead of 50mins.

Former front desk associate. STAY AWAY from this POORLY RUN business. And by all MEANS do not sign up for a membership with this location. They constantly lose confidential client paperwork. Constantly charge clients cards without authorization and conveniently misplace cancellation and freeze request forms. The staff is poorly treated hence the high turnover rate of front desk associates and they do not care for or treat their terapists well either. GOOD LUCK booking an appointment as they loose therapists due to poor working conditions. STAY AWAY. you can find a good therapist with NO BINDING CONTRACT. They will screw you over if you sign up for a memebership here.

Paid for my pregnant wife to have a 60 minute massage, but she was only give 45 minutes exactly. The massage therapist would not let her relax, but instead, insisted in listening to her music with her and kept talking to her. She came away feeling upset rather than refreshed. I will be sending her elsewhere next time.

Awesome service. Very helpful.

Very good relaxing and the atmosphere is perfect.

Great therapists. Been a member for 5 years

Also as a former front desk associate as this location, I would like to back up most of the statements in Melissas review. Some of the business practices of Massage Envy as a corporation are shady. More specifically to this location, however, I would say that the problems lie only with the upper management. Lake Marys in house business manager, Amrita Channa, is an amazing supervisor and a God send to this location. She worked very hard to turn the business around and bring the team to their highest point. You can ask any of the front desk or massage therapists and they will tell you just how great of a person and manager she is. That being said, if you were a previous, current, or even future employee of this location I am sure that you can almost 100% back me up on the fact that Chantelle Simonelli WILL make you feel as if you need to constantly watch over your shoulder and your employment is being threatened. And there is no use in trying to take up how you feel you are being treated with anyone higher up because the franchise owner, Jeff McKenna, knows about these issues and will do absolutely nothing to rectify the problem. While there are some of the best massage therapists in central Florida at this location, please think twice before you fund an employer who promotes his employees being treated in such a manner.

Love this place and all the staff. Professional that tailor to your needs.

Disappointing experience, with poorly trained scheduling staff, and I dont care attitude by management. Ruined my day! We use massage envy all over the U.S. & this was our worse experience to date, in over 8 years of being a member.

Got this for my fiance, she told me that it was just okay, but didnt do much for her massage.

I had a terrible experience with them. I will never go back here again.

Clean place, friendly staff, very professional massage therapists. Highly recommend Trista, shes mega awesome!

I paid for a full hour massage and they only gave me 45 min.The whole experience was mediocre.

Nice staff, good atmosphere. Just signed up for the monthly membership.

Professional and there are all great in what there doing

Very nice place and the massage was very good, loved it!

Great service! Friendly staff!

Love this massage envy! :)

Sweet people there

Great staff and atmosphere

Clean, efficient, professional staff

Great staff and location

My husband gives better massages.

Garbage will go to strip club next time

Great time.

Great massage

Rude service

Very Clean & Friendly people.

Love this place