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Pak Mail
8725 Roswell Rd O, Sandy Springs, GA 30350, United States
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Pak Mail

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Fa
Review №1

This location has great service! I love it because they stay opened later than USPS and I can drop my packages off at the end of the day. Their prices are also very reasonable if you want to directly ship with them.

Au
Review №2

Customer service was awful for the U Haul side of things. The customer service representative wasnt wearing a mask. They were late getting me my reservation, and blamed the inventory on overstating how many appliance dollies they had. One week reservation and it wasnt honored. When I asked him what he was going to do, he deflected and said he was just an employee versus problem solving. Eventually he sent me to another store, claiming they had them. Nope! They were out too. Ill never use a non U-haul store again. Avoid.

Je
Review №3

Customer Service is awfully slow. Two on staff, but only one can help you. Mask policy seems to only apply to customers, not staff. Its not even followed by the owner, Joshua. Ship instead from the UPS Store at the Goodwill Center nextdoor.

Ma
Review №4

Reserved a UHaul truck from here.The good: Both employees were helpful when I was in the store.The bad: One of them was not wearing a mask. The system for checking out a truck is based heavily on using your smart phone, but the app is glitchy and was unable to access my phones camera, making the process unduly difficult. The truck I reserved was completely missing one of its mirrors. After a half hour or so they gave me another one. This one had the entire ceiling covered in soda residue.Needless to say, I would not recommend renting a Uhaul from here.

M.
Review №5

Do not use them for shipping, will open sealed boxes to steal your items. Then will send empty box.

Br
Review №6

Horrible company. They steal your merchandise!!! BEWARE DO NOT DO BUSINESS HERE!! When I brought my concern to the owner he was rude!

Al
Review №7

Well packaged cup and saucer...really well packaged. Grossly over packaged, and therefore grossly overcharged.

Ja
Review №8

This location steals customer merchandise, after the customer leaves the store. They ship empty boxes. When customers call to inquire about the items, they lie and call them Trump supporters trying to ruin black owned businesses. This location is horrible. Beware!!!!

Za
Review №9

Waited 20 min for u-haul and they didnt have the furniture dolly that we RESERVED a week ago. They gave the last one to a walk in. Horrible customer service and the attendant was rude and didnt have a mask on.

Jo
Review №10

WARNING!! They charge $1 for printing a return shipping receipt!! I had package ready to ship, printed and attached my prepaid label at home, and was told by those crooks that they charge $1 for a receipt. What!!! Great business practice, thumbs up to the owner!!!

C
Review №11

I received awesome service from Jiles!! He was upbeat and my special package was delivered on the day he said..1st class service⭐️✨🌟💫💫

Ke
Review №12

Great place, as long as everything is going smoothly. First sign of trouble, your on your own. Customer service leaves a lot to be desired. Owner/manager/guy was snappy and told me my pkg was on its way back from Washington and that was that. Got annoyed when I asked him about insurance. It was an Easter basket for a little girl, and at this point, it was 2 days before Easter. i figured out how to intercept a pkg myself. Pretty simple actually. Pkg still hasnt arrived and its Easter Eve but i feel better now that a I found a real shipper who knows what they are doing. Pakman wasnt about to waste his breath or his time. Thanks for the 15% off coupon. Not going to be using it.

An
Review №13

Great service on the spot! Thank you guys for your help and much appreciated! Id recommend them highly, especially over many of their competitors nearby. This is your go-to shipping center.

A
Review №14

Shipping Something/BEWARE!!!!!!Be explicit with your item/size/dimensions etc... Get a quote up front.Put some pading on the floor around you so when you fall over you dont incurr a head injury.Recently purchased something from local auction house, $100.00 or less. Nothing extrodinary or particularly fragile/unique. figured it would be boxed and shipped and would be no big deal. Received a quote for 6xs what i paid for item? LOL... When i challenged the quote and expressed how obsurd it was, I was met with the Blame game, my lack of communication, my lack of ability to compromise... How about Pak mails rediculous packing fee, outrageous need to turn a basic item into a 1 of a kind that needs a specialist to pack it for safety... Get serious... and then bad attitude and its not thier fault. I would recomend shopping out your shipping needs, there are many other companies that will due it for a fraction of the cost and you wont have to be the one whos in the wrong for standing up to what i see as ripping of the customer.

Al
Review №15

Terrible customer service. I was given a 17’ truck with only a 1/4 tank of gas. I barely used 1/8th of a tank, full round trip. On the way back to “Pak Mail” I had a family emergency pop up and didn’t have time to stop for gas. I informed the representative when I dropped off the keys and they said it was no problem And that they would charge me for however much fuel it was. 20 minutes later I get a bill for an additional $52.50. $30 fee to take the truck and fill it up and $22.50 for gas. When I called back to speak to the “manager” of Pak Mail, I got an inept, unsophisticated, unprofessional saleswoman who said all she knew had to do was enter it into the system and then I would have to call U-Haul. She acted as though I was an inconvenience to her day. Pathetic.

Je
Review №16

Save your money. There is a SERIOUS LACK of communication at this location. Which has lead to me being double charged for a truck, and then lied to to my face. I was told I used 5 blankets, that werent even provided. Plus I was double charged and lied to while being talked down to by someone who claims he dealt with me... when he was not around. Very disappointed by the way the situation was dealt. Very unhappy with how I was talked to on the phone. Dont waste your time.

El
Review №17

They are very nice people. I can highly recommend to anyone needs mailbox or any shipping services.

Wo
Review №18

Josh and the guys took a lot of extra care to not only make me feel good about shipping a very valuable care engine, I spent 2 years re-storing, but also to ensure me it would get there on time and safe. Guess what? :) He was right! Thanks to Josh and the gang at Pak-mail Atlanta, GA!!

De
Review №19

Do not do business with these people at Pak Mail Roswell Georgia… The male owner its a rip off poor customer service. I am inormed him this is the reason why black people have a hard time owning a business. Reply to me was because of black people like me, black people like me questioning why you are overcharging me… Really. I am going to file a complaint about Pak mail to consumer affairs, the attorney general and the Better Business Bureau

Al
Review №20

AVOID - GO SOMEWHERE ELSE. Scheduled a Uhaul truck pickup for 9am. Arrived at 9:30am to find out the store doesnt open til 10am. Employee was 40 minutes late (got there to open the store at 10:40am), causing me and several other people to wait outside for our truck pickup. I arrived at 9:30am and did not get my truck keys until 11:00am.

po
Review №21

Very dissatisfied. Broken shipment multiple times, went to repair shop, gotten estimate and repaired, provided invoice. They first agreed to cover and supposedly opened the claim with the shipper (UPS). Promised to pay next week multiple times, but when the claim time expired refused to cover claiming the UPS refused to honor the claim ( as a customer broken shipment is shipper problem, reimburse and then you can go after UPS claims.). Bait and switch tactics. Misplaced items during shipment and hid the fact. Customer beware.

D
Review №22

The store transferred my reservation for my Uhaul and never called me to inform me. Moving is already expensive, this cost me another fair in the cab to get to the other location. Very unprofessional

Ra
Review №23

Its cool serviceyou can get some discount up there

Pa
Review №24

I went there for a notarized letter. They were quick and very nice.

Da
Review №25

Always very helpful and affordable.

Sa
Review №26

Garbage everywhere,got charged $15 for a package under a pound

Information
11 Photos
26 Comments
2.9 Rating
  • Address:8725 Roswell Rd O, Sandy Springs, GA 30350, United States
  • Site:https://pakmail.com/stores/pak-mail-sandy-springs?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=61316
  • Phone:+1 770-587-2898
Categories
  • Freight forwarding service
  • Shipping company
  • Logistics service
  • Notary public
  • Packaging supply store
  • Passport photo processor
  • Shipping and mailing service
  • Shipping service
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–6pm
  • Wednesday:10am–6pm
  • Thursday:9am–2pm
  • Friday:9am–2pm
  • Saturday:10am–6pm
  • Sunday:10am–6pm
Similar organizations
  • The UPS Store227 Sandy Springs Pl NE Ste D-103, Sandy Springs, GA 30328, United States