Astro Jump is fantastic! They have the best bouncy houses in the area, wonderful customer service, are punctual and will make your party a success.I recently rented an obstacle bouncy house for my sons 7th birthday. Juan arrived on time and began setting up the course, only for me to realize that I had inadvertently ordered the wrong one to the disappointment of my son.Juan went above and beyond in correcting my error. He quickly swung back to San Rafael, picked up the right one, and still got back in time to get it setup and ready for the party.Juan was an absolute lifesaver and we are so grateful to him.My sons had an amazing time and we look forward to renting from Astro Jump again soon.
This is our 2nd time renting from Greg and North Bay AstroJump. Process is seamless and easy. Jump house was a blast and the popcorn and cotton candy machines were a hit with everyone.Fair prices, excellent serviceWill be a repeat customer.
Outstanding customer service- in spite of this pandemic Astro Jump exceeded my expectations! On time/early delivery, set-up and throughly sanitized the monster water slide... kids had a BLAST! Excellent run business here in the North Bay- we will always use them for any of our party needs. Knowing we had to minimize our number of guests- Astro generously left the slide here at my home for a longer period of time so we could space out number of kids during the day. The business is ALL about having FUN safely...which they take pride in delivering! Thanks again for exceptional service!
Astro Jump has always been out go to for special events! The staff that delivers in always on time or early and is very professional. We use them on a regular basis throughout the year for both of our schools and we continue to do so due to the wonderful experiences we have! Next time you need to make a special event fun and exciting? Call Greg at Astro Jump!
Back in June I called your facility in Waco, Tx to talk to someone about renting waterslides. We have done a waterslide party every year for 8 years. We used to live in Corsicana, Tx and used a company close to us, so this is the first year we have used Astro Jump and we are very disappointment.The slides were suppose to be delivered at 9 am on Saturday July 6. By 9:30 am I had not heard from anyone with Astro Jump. I called the local number and got no response. I called 3 times before anyone answered. The woman that answered was definitely sleeping when I called. She said she would call them and then call me. I waited 30 more minutes and never received a call back. I finally called the local number again and again the woman was sleeping. She said the slides would be delivered by 11:30 am, which means to me that they had not even left the location. The slides were finally delivered at 11:15 am.We ordered the 32 Purple Crush and the Castle Jump and slide. The total of our order was $1434.31 The Purple Crush was missing a blower, so it would not air up correctly. So we let the kids decide which slide they wanted to play on. We took a blower off the castle jump which meant it was unusable. After about an hour of being used, the Velcro on the Purple Crush became exposed and the kids ended up getting scratched. Also the slide portion of the purple crush became disconnected from the long landing area, so the kids would slide down and hit the ground. It became very dangerous so after an hour or so we shut down the slides. What a disappointment for the 30 kids who were here to play in the water and get out of heat, (98 degrees. All they could do was play in the landing pool of the slide. If I would have known I would have gone to Walmart and bought a blow up pool for $50.I will never use Astro Jump again, and never recommend them. I wish there was something you could do to make this right but you will never be able to fix such disappointment.Tani L. VinsonGuaranteed Guide Service