Our companies have enjoyed working with City POS and the team for several years and it has gone extremely well. The responsiveness has been incredible to issues that have come up and they have handled them quickly and with professionalism. City POS certainly goes the extra mile to make sure that the customer is happy and I am happy to recommend them for any business in need of credit card processing and/or a full scale POS implementation. Great company!

When we decided to purchase a new POS system for Waterbar and Epic Steak, we interviewed a number of companies and The City POS were the most responsive and open to actually listening to what we wanted. The installation of our new system was supported by a great team with continued follow up. Our ongoing service has been superb and it’s such a joy to be able to communicate with support that has the restaurants best interest at heart.

We have been with The City POS since day 1. After 7 years of doing business with The City POS team, they are just as committed as they were the first week with helping us get our business open. Now we have 2 locations in Sonoma County and they are always quick to help us with any questions or issues we may have in a moments notice, making sure our point of sale system is operating just as it should.

After below par experiences with multiple POS systems we switched to City POS three years ago. The customer service is great and they customized the software to exactly what we needed along with being upfront and transparent regarding pricing and fees.

We have been doing business with City POS at all three Perry’s Restaurants for over four years and could not be happier with the service and everything that City POS does. There are many credit card processing companies out there, but none better than City POS!”

We have used The City POS for over 7 years at Trattoria Cattaneo. The service is amazing and very responsive.

When more than 98% of your business is done by credit card you have to work with a partner you trust, The City POS and it’s team is that partner.

Horrible customer service and as the other reviews says they are scammers, dont go with this company

Horrible customer service, scammers, liers.Stay away!!!

Worst customer service ever

Had the worst experience dealing with this company, due to the pandemic I reached out to my so called representative to cancel my POS, he did. Then it turns out I get a $1000 cancellation fee due to early termination, which is part of the contract, I get that. But why didn’t this rep warn me about this fee, that’s his job to keep me informed and have my back. Besides them being expensive and having fees for everything, they really don’t care about small business, they are just trying to squeeze as much money as they can from us. At the end I reached out to the Rep and asked if he could reinstate my account so I could get my money back and keep it going. He did and said that would get my fees returned, they never did and kept charging me the monthly fee. I just took this loss and cancelled completely. Using Square now, much happier, no monthly fees, and the client pays the CC fees if they want to use credit cards