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West Coast Fire & Water (previously with SERVPRO)
660 Las Gallinas Ave #100-C, San Rafael, CA 94903, United States
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West Coast Fire & Water (previously with SERVPRO)

Comments
R.
Review №1

I cant say enough good things about this company!! I have worked closely wit them throughout the years Every since Jesse Walker walked through my door and I had three floods that very day that I needed help with. For the last three years we have worked together do make my properties a safer and better place to live. Most recently we had a fire at one of my communities. It took out 5 units!! I called Jerrod and he contacted Josh Morrison and his crew to come to my rescue once again. They arrived quickly, they were prepared, and helped make a disastrously day. Josh and his team did an amazing job. Never above getting their hands dirty to help out a client. West Cost Fire and Water are my go to team. They should be yours as well. I cant say enough good things about this company and the crew for all your restoration needs. From Covid-19 clean-up, floods, deceased bodies, to fires they are the ones you want on your side. Thank you West Coast team for all you do!

Ro
Review №2

Justin and his team provided excellent service. We had an unfortunate situation with flooding in our home. West Coast Fire and Water had an emergency team in our home that evening to start the drying process. Justin followed up and provided a comprehensive evaluation of the damage and closely followed the remediation process. They took an analytical approach and used objective evidence to ensure success. I highly recommend West Coast Fire and Water.

Ru
Review №3

We managed to flood the crawl space in our home in Novato. Dan from West Coast Fire and Water came out immediately and really took care of us. Didnt try to up-sell us - just did the job, provided great advice and was gone. If more tradesmen - plumbers, electricians, etc. were like this company, the world would be a better place!

Bo
Review №4

We had a broken waste pipe under a rental unit in Santa Rosa. Our plumber required remediation prior to repair and recommended West Coast Fire & Water. We had an estimator on site within 2 hours of our initial call and a crew doing the cleanup just 2 hours later. This allowed our plumber to return and complete the work the same day. Not only did this save our tenant much inconvenience, it also saved us the expense of putting them in a motel until the repairs were made. When the invoice arrived, it was less than I had expected which was just added more value to West Coasts excellent service. Everyone that I dealt with was friendly, professional and helpful.

Sh
Review №5

I want to make a special shootout to Josh Morrison and his crew for saving the day. Their immediate response to a fire helped to limit the destruction to the building from water and smoke damage. They are always ready to give a helping hand. They are great to work with and are great with my residents.Total lifesavers I have multiple properties and they are my go to crew to call upon in any emergency!! Thank you Josh and the rest of the West Coast Crew!!!

Ch
Review №6

I can not recommend this company higher! Josh was so responsive and trust worthy. We were having a new roof installed and black spots were uncovered under some of the plywood. I called and spoke with Josh whom immediately got back with me and scheduled an emergency appointment for the next day. They inspected the area and determined it wasnt a mold issue. They didnt even charge me for the site visit. A less reputable company would have ripped out the material and changed thousands of dollars for unnecessary work. This is the only company I would use for mold, water or fire damage!

Jo
Review №7

West Coast Fire & Water did an amazing job helping cleanup a water flood caused by our laundry room sink. They arrived at our house in under 3 hours, had fans, dehumidifiers and carpet pads pulled out in less than 60 minutes. Thanks to their fast work the only back end replacement we had to do was replace the carpet bad but everything else was saved!Absolute 10 out of 10 service and would recommend to everyone!

Ka
Review №8

The crew came and all the employees were so polite and accommodating. They were efficient and honest and I would definitely recommend them. I hope we don’t have any more water leaks, but we would use them again in a heartbeat.

Em
Review №9

We discovered an unfortunate sewage issue under our home. We called West Coast Fire & Water hoping to schedule a cleanup ASAP before our plumber could begin their work. I was impressed with the quick response starting with the woman who got all my information down, understood the urgency and passed along our details to a project manager. I was quickly contacted by Josh Morrison who was in the area and made it to our home in 15 minutes. He got his crew on site within the hour and had the job done in 30 minutes. I cannot express how helpful & what relief West Coast Fire & Water provided us with their responsiveness, professionalism & quick action they took today. Thank you so much!!!

Na
Review №10

Thank you so much to Josh Morrison and the team for the speedy response in protecting my condo. Josh made it easy to bring in testing and removal for asbestos. They went above and beyond and were helpful every step of the way.

Ra
Review №11

So glad that we chose this company for their excellent work on our recent surprise of a major water and mold issue in the crawlspace and part of the garage. The project manager Josh was exceptionally responsive, kind, communicative, and knowledgeable, which made a typically stressful situation feel like no problem at all. We will definitely use them for any similar needs again.

WI
Review №12

As good as it gets.Nice and competent guys.Josh called back quickly and and he and helper showed up exactly as promised - just as plumber was finishing clearing the sewage line.They did a fast and effective job.I would use them again.

Do
Review №13

Cant say enough about the crew at West Coast Fire & Water that showed up at 11:30pm on a Friday night to board up our patio door that had been broken into earlier that night. Josh and Marshawn got right to work and, cognizant that we had neighbors close by, were as quiet as possible given the nature of the work (i.e. they still had to cut the wood to fit). They cleaned up the glass outside and quite a bit of it inside as well and were incredibly fast and kind. Would highly recommend them.

El
Review №14

The team was responsive, friendly, professional, thorough and meticulous. Josh answered their phone, promptly visited to make an estimate, and made an appointment right away. Our issue was in a rental house, and Josh was happy to also reach out to the tenants to find an appointment time that worked for them. The workers were Covid-safe and quick, without compromising thoroughness.

Er
Review №15

The crew from West Coast Fire and Water consistently arrived on time and worked quickly and efficiently. In addition they were careful to observe Covid-19 precautions while in the house. They thoroughly assessed the problem, initiated mitigation efforts to dry out the damaged area, and ensured that I was fully apprised of, and agreed with, their planned actions. They were completely professional in their approach from begging to end. I highlh recommend this company. Ernest Bryant PhD.

MC
Review №16

We used them for Bio Cleaning in an apartment and they were fast and easy to work with. Highly recommend them.

Ti
Review №17

A tree branch come thru our roof during the recent snow storm. We called West Coast Fire and Water and within an hour Martin showed up to assess the situation and damage. He had his crew onsite to remove the branch and tarp the roof, stopping the snow and water from entering the house within the hour. I cant thank West Coast enough for their prompt response and help in our distress.Thank you, Martin, and your crew!

Ma
Review №18

The West Coast Fire and Water Team were great from start to finish. Jesse, Darren, Kelley and the entire team were helpful, polite and hard working. I recommend their services wholeheartedly!

Jo
Review №19

Timely and responsive. Crew was excellent and helpful. Management (Kelley) stayed in touch as well. I do recommend them!

De
Review №20

Every employee I dealt with — the initial inspector, the account manager who wrote the estimate, the logistics/scheduling manager, the army of workers who cleaned and removed the soot and smoke after the Glass Fire — was professional, friendly, capable. They treated my request for service with urgency. It was a pleasure to deal with West Coast Fire and Water, especially given the trauma that had me requiring their services in the first place.

Ja
Review №21

This company provided what that other one doesnt, excellent response and customer service. A catastrophic water leak in an unoccupied home lead to water flowing from the 2nd floor all the way into the basement, damaging flooring, walls, and insulation,.and requiring the kitchen to be completely gutted. The on-call team arrived at 5:30 pm on a Sunday and stayed several hours to begin the mitigation process that would require more than a week of work. All team members were professional and knowledgeable, and Carlos Hernandez, the on-call manager, stayed with the project to the end. Thank you, West Coast Fire & Water!

Ma
Review №22

As the owner of North Bay Property Services a residential property management company I had used them before for fire and flood issues I have had with the properties I manage but this time it was for me. Jose and Jesse came to my office, and were there a little early waiting in the parking lot as to not be late. They went right to work from the moment I opened the door, protected my furniture as if it was there own and completed all work required in about half the time I expected. The pricing pleasantly surprised me so much I tipped as they left and will always give them a call when I ever need there service in the future. I STRONGLY recommend West Coast to anyone in Marin County who needs this emergency service.

Da
Review №23

Ive known Jesse for years now, and he is one of the most responsive and diligent people Ive met. West Coast Fire & Water is my #1 recommendation for mold, water or fire damage that needs fixing. They get the job done!One of my colleagues had mold in his home, and with their small child they were concerned for health. Jesse came out and with his expertise was able to dig into the severity of the mold, why it happened in the first place, and all the options on how to get rid of it.They even have a construction sister company, Bridges, if major repairs are needed (they even can build a house from the ground up.)

Ma
Review №24

The team at West Coast Fire and Water and there partners are outstanding! We asked West Coast, and their partners, to take a look at a few areas that we are considering for water damage remediation and what can I say, they were punctual, personable, professional and extremely knowledgeable! I look forward to continuing to build a fruitful partnership as we move forward!

Be
Review №25

I have had two separate incidents where I had to call West Coast fire and water JOSH MORRISON was dispatched both times. He displayed outstanding communication, customer service and knowledge of the field. I would recommend this company to anyone.

La
Review №26

Jesse and the entire team are exceptional. Nobody plans for disaster or accidents or the occasional mishap; however, it is great to know that when those things do happen that West Coast Fire & Water are there for you 24/7. I received a phone call from a client the other night at 10pm asking so... we have a situation... who do I call? Immediately I gave her the phone number to West Coast Fire & Water. Therere the only company that I will refer my winery, hotel and restaurant clients to!

Ev
Review №27

Jesse is a true professional. Whenever there is a question or issue, he is prompt with responding and decisive in his actions to re mediate the issue. I have and will continue to recommend Jesse to everyone I know.

ca
Review №28

Jesse is extremely professional and his team is great. They are always responsive and puntual. I would highly recommend to anyone looking for restoration help.

Wi
Review №29

These guys are all ways quick to respond to emergencies, they are very knowledgeable in what they do and can help out in almost every scenario. I highly recommend them.

Ja
Review №30

Professional, prompt, and caring. I would highly recommend them. Thank you Jesse for your five star service.

Cy
Review №31

Ive been working with the West Coast Fire & Water team for the past 3 years and they are great to work with. They are responsive, professional, and experts in the fire, water, and mold restoration service industry. I would highly recommend them.

Ta
Review №32

The company called back to ask if we are doing okay. They were punctual and arrived when they said they would! I would recommend them to anyone who has fire or water damage!!

Da
Review №33

Called these guys on Fathers Day for sewage smell coming from under unit...showed up that day and took care of the issue. Thanks guys. Both Joshs are awesome.

Be
Review №34

Ive been referring clients to them for many years and finally had an opportunity to use them myself after the fires last year. I cant say enough about the professionalism and quality that Jesse and the team there provide.

Br
Review №35

These guys are the best.

Information
36 Photos
35 Comments
5 Rating
  • Address:660 Las Gallinas Ave #100-C, San Rafael, CA 94903, United States
  • Site:https://westcoastfireandwater.com/
  • Phone:+1 415-417-0483
Categories
  • Fire damage restoration service
  • Building restoration service
  • Water damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Health and safety
  • Appointment required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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