Barsotti’s is the place to go if you have a Tesla in Marin or the East Bay. Their service is excellent, they are as fair as can be, and they always take care of you. Once you’re a customer, you’re always a customer.Vanessa is amazing to work with. She is super responsive, and you can tell she cares about her work and her customers. In an industry that doesn’t always have the best reputation, Barsotti’s really sets a new tone.I can’t recommend this place enough!

Excellent service! They pay attention in little details that is really important when you do body work in your car. Really friendly customer service!

Im thoroughly pleased with the service and the results I received from Barsottis. My car was badly damaged in a supermarket parking lot and needed special attention, new parts, plus a paint job. Roland helped navigate me through the process and dealt very quickly with our insurance company. He streamlined the complex insurance process and made it so much easier for me to understand how things work. Im delighted with the end result, my beloved car is like new. Im so happy I am going back to have some other minor supermarket parking lot dents taken out. Highly recommend this team of professionals.

Outstanding first experience and have now found our new body shop as its truly a high class establishment, Thanks Amber!

Pam and the team at Barsottis did an amazing job with my Audi S4. Took the time fix every small detail and handled all the work with my insurance. I was recommended here by Audi Marin and they did not disappoint.

These guys are good, and that should be apparent by looking at the types of cars in their garage. Obviously well trusted by some of the top brands of automobile.The staff is extremely friendly and helpful. It was great to have them not only walk through the damage, but to also do a walk through of the repairs under their lights in the garage.One thing to note is they did a polish job, but left a lot of holographic swirls on the area of repair.Other than that, this is A+ service.

Barsottis provides quick and quality service. Management is excellent and they communicate well.

I stopped by to get a quote on having white paint removed from my car door. When I told the very personable young woman what I wanted she said just a minute. I thought she left to get paperwork. Instead, she returned with a tiny container of liquid and removed the paint. When I asked the price she smiled and said no charge. Can you believe it!!!

The general manager, Amber, at Barsottis has always taken excellent care of me and my McLaren. Ive had to use their services twice now (first for some under car damage caused by road debris, and most recently due to a pick up truck that didnt see me in a parking lot and backed in to my rear fender - thankfully not causing major damage, but still needing some body sight line correction and painting).The first incident required replacement of the front subframe (the original subframe had only superficial damage, but still not something to risk on a 200MPH+ car that I do drive at the track!), which is a complex procedure - and being the only certified McLaren bodyshop in Northern California they certainly took care of the work perfectly, working with the dealer to source the required parts, following all the required processes, including calibration and alignment (which required transport back and forth). They identified other parts that needed replacement and took care of it all too, and completed the work extremely quickly.The second incident required some panel correction and painting with a special elite paint. The work came out flawlessly, and I couldnt be happier. They worked with my tight schedule and again went above and beyond to get it all completed extremely quickly.For both incidents they worked with the insurance company reps, including inspection, and line by line analysis of exactly what was needed. This car isnt one to cut corners on, and Barsottis have delivered every time!Highly recommended!

If I could rate this company a zero I would. I called the company to get an estimate and small repair for damage done to my car by my neighbor backing into my car. I was told to send photos of the damage and provide them the insurance claim number. I waited for weeks for the company to respond to me and finally chased them several times never getting a call back. Ross was the person meant to be helping me but because I never got a call back I ended up asking another person in the office for the status. I finally got a check from the insurance company and called the company to have them order the part and I scheduled the service to repair the car. I showed up on the day of the appointment and a person told me that the part arrived damaged and they need to reorder the part. I am suspicious that they ever ordered the part as they have never taken my job as worth their time. Even if they did order the part and it arrived damaged, you should call the customer and tell them they need to reschedule the appointment-- this would avoid the customer driving all the way over there only to hear this news. I believe that how a company treats its customers on the small jobs often shows how they really feel about customer service. I will not be using this company ever again and Im sure they do not care as my job was not material but hopefully others will see how they treat their customers and this will effect change in their customer service model.

Fantastic service, fantastic communication: an absolute joy to work with, despite the circumstances. Highly recommended. Vanessa was wonderful and kept me up to date with progress, throughout. Thanks again!

I was so impressed after receiving my 2016 VW E-Golf back they did an incredible job, they car looked great better than when I dropped of the car at there shop, I was update on the progress by Pam who was handling my car, and also a big thanks to Amber (GM) and Manny for also looking out for my car, I have had other cars with them and they have fixed and returned them looking better than before, I highly recommend them I wish I could have given them 10 stars, Amber, Manny and Pam thank you very muchGene

Superior customer service in answering questions, handling the estimating process and working with insurance representatives. Plus, honesty in recommending what should be done that will benefit the customer vs. just making money for the shop (thank you Vanessa Miller!). Oh, and from what I saw, it appears they do great work too!

This place is a con artist. They rip you off high dry. And the quality of the paint finish is a disaster! They left swirl marks all over a freshly painted surface (after we spent thousands of $$$ for the work!) because they use some never-heard-of machine to try to take out imperfections from their lousy paint job! They said its their process. Never heard of! On top of that, their lousy paint job has a gritty appearance the light, hence they use their machine to try to polish it out, leaving swirl marks everywhere! Dont ever go to them. There are quality body shops out there that do a better job. We will share this with certain car dealerships that use them in blind sight.

The customer service staff at Barsottis made me and my daughter very comfortable as soon as we drove up to the shop. There is a comfortable waiting area with hot and cold beverages for customers to enjoy . There is a super-cute area for kids to color while their parents discuss the details of the repair. I highly recommend Barsottis Body & Fender Service...they are the Best in Marin County.

I have been known to have a few car accidents. I always take my car to Chapparone. They do amazing body work. All the people there are awesome. Alisa in the office is so helpful also. I would never take my car anywhere else.

Great shop with great people and great service. My car was in and out and back to new.

Amazing bodyshop. Just got my car back and their attention to detail is top notch. They spent extra time on my repair but they exceeded my expectations on the repair work. Looks like new.

From the moment I pulled up I was greeted and quickly helped. Very friendly and attentive staff. Selina was very helpful. I will definitely recommend family and friends to Barsottis when in need of body repair services.

This place is the best. I had them restore my Porsche, which now looks showroom new. They have done some collision repair on two of my Mercedes, again all to perfection.

Great place they took care of car after all accident.

Ive had a great experience every time Ive used this company.They are friendly, professional and provide excellent work!I would and have referred them to many ppl!

Great service and attention - ask for Ross

I cant say enough nice things about this repair center. Professional from start to finish. They are the only ones Ive found locally who can actually restore a vehicle to its original state - hands down. Bravo to them.

Best repair shop of any kind. Roland is honest, knowledgeable and a great advisor when it comes to deciding the best solutions for your car.

I believe this may be the 4th or 5th time Ive written a review. I know its the first time such a review will be negative.I damaged the rear bumper of my Audi to the point of filing an insurance claim to have it replaced. Audi of Marin recommended Barsottis. Liberty Mutual recommended Cookes Collision. I went with the Audi of Marin suggestion and chose Barsottis. I chose poorly.Long story short-My insurance policy does not include coverage for a rental car and I dropped my car of on 12/12 and was told it would be ready on 12/16. On December 30th my car was ready. Over the 3+ week period my car was in their possession Barsottis reached out to me once, on 12/15, to tell me more damage than anticipated was found. Other than that-not a word.Im a patient person but when I had to renew my rental car contract for a second week on 12/19 and didnt hear a thing by 12/23 I wrote a brief email expressing my disappointment over the fact that my car was still not ready and I had not heard a thing. I also made mention of the fact that my rental car is an out of pocket expense and I would hope Barsottis would be willing to pick up a portion of the cost due to the delay.Amber from Barsottis left a message apologizing for the delay. She said they were slammed by people who needed their cars back for the extended Holiday week. (Did I somehow gave them the impression that I didnt want my car back for the Holiday and enjoyed extending my rental contract for a third week?)In her message Amber said everything had been settled with okaying the extra work and that my car would be sent to paint first thing on Tuesday the 27th and that I will be hearing from them when it is ready.Nothing.I finally called Barsottis the morning of the 30th and was told my car should be ready by noon. They would call to confirm.Nothing.Without the benefit of a call, I returned my rental car at noon. (What should have been a great rate a roughly $166.00 for the week amounted to $563 and change.) I walked over to Barsottis where my car was sitting outside. I settled my bill and presented my rental car receipt to the woman helping me. I explained to her that I already expressed to Amber via email that I would like Barsottis to split the rental car cost due to the delay in receiving my car back. She said she would give it to Amber and she would get back to me.Nothing.Over the three week period I have shared with numerous friends, co-workers and family members my experience with Barsottis delays and lack of communication throughout the repair process. I hope if the need arises they will take their business elsewhere.Bob Gallagher

2nd time here....great work!

Staff is always lovely