After dealing with bait and switch tactics at the Walnut Creek dealership, working with Irving Chen at Marin Subaru couldnt have gone better. No additional costs and extraneous items on the car that couldnt be removed. Straight forward purchase and I got my new 2021 Crosstrek Sport at a VERY competitive price. This place seems legit. I would highly recommend this Subaru dealership over any other in the bay area, hands down. 👍

Purchased my car here 5 years ago. Nice people, local long time owner not a big corporation. I shop here for parts as much as I can.

Need a good service advisor? Ask for Mario! To notch!

Parts Department was courteous, quick and even helped me take a large item to my car.

I cant speak to the service department, but I bought a certified pre-owned Outback from them. Fair pricing, and Linnea Grayson was able to help me out, answer any questions I had, and acquire a few items that were missing from the car at first such as the owners manual and cargo cover.I am a very happy customer!

Went to my local Subaru dealer and they didnt have any of the model I wanted in stock to test drive, so I walked out. I then did a lot more depth of research to find the car with all the options I had hoped for, which I found at the Marin Subaru Dealership (~40 miles away). I clicked the I was interested button and got a response the next day from Irving. I made an appointment for the following weekend. After test driving the car and I knew I could see myself behind this vehicle for the foreseeable future, so I challenged Irving to sway me from being a Toyota owner. I had every intention of playing hardball and was planning on walking out and coming back to ensure I got a good deal, but after discussing terms with Irving, I was able to negotiate a lower price than I had planned for. I could tell I had pushed Irving to limits to seal the deal, but he was astounding in every way. There was no pushy sales tactics, no grabbing the sales manager to up my costs. This allowed me to get the Maintenance and the Extended Warranty packages. From my arrival to me driving off the lot took less than 3 hours. Everyone I interacted with at the dealership acknowledged me and made sure I was comfortable, and they were friendly and helpful, and I just felt they were honest and not overly pushy. The whole showroom was clean and they had COVID protections and sanitizer everywhere. I also had some follow up questions after my purchase and Irving was quick to respond and always offered to answer any future questions I may have. This definitely had me felling like even though they already had my money, they still wanted to ensure I was happy about my purchase. I know I wont be needing a new car anytime soon, but when I do, I will definitely see what they have available first. Thanks Marin Subaru!

Marin Subaru has continually disappointed me. For example with repairs they ordered the wrong part three consecutive times, and with check ups they dont do what they claim: before coming to a checkup I marked a wheel to see if they did the wheel rotations they claimed to, and they didnt! Utterly unacceptable to lie about the work completed. Avoid if possible.

Purchased a car for a friend. Super smooth experience. Shoutout to Will and Eugene for going above and beyond and getting us a great deal and 0% Subaru offer. Eugene had to make a call to corporate to get us approved. We asked them to keep the paperwork ready as we had an appointment later on. They followed through their promise and we were out within an hour. The car was exceptionally clean and Will was extra accommodating. Thanks guys!

Service was excellent..well handled by Michael..

My wife and I bought a Subaru recently from the dealership and we would recommend it. The staff was responsive and professional, especially compared to other dealerships we were considering, the vehicles were priced competitively, and the buying process was smooth. Liz, our salesperson, was also great!

We just got our new Crosstrek yesterday. Linnea Grayson was fantastic, 5 stars all the way.She is the epitome of communicative, pro-active and helpful. We had some special Covid-Related concerns in our case which I mentioned to Linnea the first time we spoke. Four days later she remembered this before I had to remind her. And in the following days, several times during the process, Linnea anticipated and solved problems related to our circumstance before I even had to ask.

We havent bought a car in 20 years, so we where a little out of practice. But, Linnea Grayson made it so nice & easy! We highly recommend her & Marin Subaru! Thanks again Linnea for all your help!

We went to Marin Subaru to purchase a Subaru after another dealer tried to hard sell us. They have the nicest, most gracious and helpful staff. They made the purchase a breeze. We had to tale the vehicle in for a parts recall service and decided to drive down there. Again, completely professional, helpful and friendly.

I thought Marin Subaru would take good care of my daughter. So she went in alone for an oil change 3 hours later they had not even started. She waited there and asked every hour how it was going. Sad seeing as we are a multi Subaru family. Thought they would treat a young new customer better.Update. I talked with the assistant manager and it sounds like there was a miscommunication and they are doing everything the can to mitigate the issue.

I have to say, I really had high hopes for subaru given that I have so many friends who rave about their vehicles. I had been a honda girl most of my life, but wanted to make the switch because of how much I liked the subaru crosstrek.All of this said, fast forward 1 year from purchasing a vehicle here, and I decided to trade it in for a bigger car-- the 2021 Toyota Rav 4.I didnt realize how much it meant buying from a place where the people are friendly, and they take the time to ensure you purchase a car that fits what youre truly looking for. I personally did not have the best experience with the people of Subaru at the Marin location. I spoke with one woman, Amy Hutchinson, numerous times and she was truly one of the most unfriendly women Ive ever come across in customer service. We talked several times, and she was beyond rude every single time (for no apparent reason). Sadly it wasnt just her, most people I talked to over the phone there were extremely unprofessional and unreliable when it came to getting back to you-- with the exception of maybe one person.You may think it doesnt matter, but buying from the right place truly makes a difference. I definitely couldnt recommend this place given how much I value quality customer service.

Service is great when you make a appointment on the Subaru App. The Service Advisors are very nice and professional.

I purchased my first car from Jerry and boy what a great experience I had! He was so kind and attentive as well as the rest of the staff at Marin Subaru. I will definitely recommend Marin Subaru to friends and family who wish to buy a car.***update: Hi Doug - I had a wonderful experience buying my car, however in December I traded in my Subaru and have been reaching out via email to your sales team and finance team to get a refund on my extended warranty since December and have had NO response. I am extremely disappointed. Yesterday I was finally able to talk to someone on your sales team that put me through Finance and I have yet to hear back. ***update - everything has been taken care of. Thank you Doug!

Rebuilding showroom. Gonna look great! Hi 5 to GM Eugene!

The sales people here are so nice! I went in on a rainy Saturday thinking they wouldnt be busy, but they were packed! Even though I had to wait 15-20 minutes to talk to someone they made sure I test drove the car that I went there to see and worked really hard to get my payments in my price range. I was helped by so many people there and they were all incredibly helpful. I would definitely recommend this dealership!

Hans is a stand up guy. I didnt end up purchasing a vehicle from his dealership, however, when contacted them about a offer given to me by a different dealership they assured me that it was as deal not to pass as they wouldnt be able to compete with it. Even though they couldnt match the offer they were still happy to offer advice and ensure that the other dealership did right by me. Now that is how you remain honest and true to your word.

This review is for Jessie who works at the front and greeted me in the morning when I dropped off my car...He was a genuinely nice guy and even remembered my name when I came back to pick my car up in the afternoon. Its the simple things like that which make a person feel good about doing business with you, so thanks Jessie!I appreciate you helping me out yesterday with my car service!Craig

Great experience buying a used car from Marin Subaru. Would do it again!

We had the worst experience trying to find a new vehicle here in Marin County, but Subaru turned that all around. They treated us with the utmost respect. The woman who sold the car, Marissa was such a delight. The manager Mr. Ming was the nicest man I’ve ever met in that line of business. Even the finance manager Tina was amazing. It was such a pleasure buying from this dealership! We’d do it all over again. Thanks again Subaru Marin.

It was awesome experience, the best I had in 30 years. Fabio and Tina made all the difference. Easy, honest, very highly recommended .

Great experience buying here. My salesman was very personable and patient with my questions and concerns. Wasnt pressured at all, definitely recommend buying a car here.

Jon was very helpful and caring when trying to track down our perfect car. He went above and beyond, and made us feel like his only customers! Would definitely recommend.

After shopping the price of a new Subaru Outback, Marin Subaru was the best price (by thousands) of three other “best price” quotes we received. We really enjoyed working with Irving.Good experience with sales. The closer, as per usual, wanted to sell us a bunch of extras that we declined.

Marin Subaru has been my go-to for service since I arrived in the Bay Area 2 years ago. They have been incredibly efficient and friendly each time I have gone for my basic servicing, and I always drive away feeling happier and secure in the safety of my vehicle. I highly recommend them to any Subaru owners in the Bay Area.

Good customer service. I just bought a used car from there, honda crv. Jerry Malone was the sale person. Very nice service. Definitely recommended.

Michael was very friendly. He said it would take 90 min and it was ready on the dot! So happy I bought my car here!

I have been coming to Marin Subaru ever since I purchased my 2004 Subaru Outback. Their service department and service staff has always been top notch! My past experiences with this dealership is what keeps me coming back all these years and why my Outbacks odometer is now up to 205,000 miles and going strong. The staff is very knowledgeable, friendly and work hard to keep me informed as to when the repairs will be completed. They strive to stay on schedule and it would be very rare that they dont keep to their promised time to have my car repaired, washed and ready/waiting for me. Their shop is clean, well lit and very organized and the technicians get the job done right the first time. Over my most recent visits this past year I have noticed an added level of customer service to what I already thought of as a great shop. I have to commend this dealership for its excellent service department. Thank you Marin Subaru.

Just bought a new 2020 outback! Best car and experience ever! Everyone there is amazing!

They are always welcoming, and will pay for an Uber to a coffee shop or wherever I want down the road. Ive never had more than regular maintenance service here, but so far so good.

These guys were amazing when I was in a serious bind on Friday afternoon with my battery. Can’t thank them enough for going the extra mile to help me out. A special shout out to Mario!

Service department is incompetent and untruthful. Theyve had my car for five days and counting and still not replaced my a/f and o2 sensors. This is NOT a 7 day job! Its part of a warranty repair program and theyre completely unprepared to handle it. During this entire ordeal, theyve yet to call/text with an update and only respond when I go through the main dealership number. And today they straight up lied to me--claimed they were working on my car and assured me they would call me back. Not true. Didnt happen. I would give them zero stars if I could. I will drive to Petaluma or SF the next time I need a Subaru dealer.

Marin Subaru could not have treated me with more kindness and respect! My family has owned Subaru cars for years, and Ive moved around quite a bit, so Ive gotten my car serviced at a few different Subaru locations. This has been my best experience to date. I am a young girl with not much experience in cars, so I always have to be a little concerned about getting taken advantage of. I was due for an oil change. My dad called ahead of time and asked the staff to please contact him directly with any issues, which they did so no problem. Gene, the service manager, greeted me as soon as I arrived and explained that they would take good care of me. He and all the staff members working that definitely made that statement true.I walked inside to get coffee while waiting for the shuttle to take me to the mall (since it would be a couple hour wait). A staff member who just finished making his coffee offered to make my coffee for me. I cannot remember his name unfortunately, but it was obvious he was very happy to be there, and was another member of Subaru who made my experience pleasant :)Daryl, the shuttle driver, was very kind and friendly :) The shuttle service wasnt running anymore when my car was finished, so they ordered an Uber to come and get me when I was done!Mario, who serviced my car, was very nice to me as well. He explained everything they did and the breakdown of all the costs (I did end up needing a belt replaced as well.) As I was driving away, Mario chased after me and stopped me right before I drove onto the highway, noticing that one of my break lights was out. He quickly replaced the lightbulb, no problem!The whole experience from the time I arrived to the time I left could not have been a more pleasant one! :) Thanks Marin Subaru!!! If Im every back in the Bay Area and need a service, I will absolutely be back :)

Great people!!!!

Best dealership in the Bay Area. Very communicative, will explain all the work, and will get it done in a timely manner

Excellent customer service from sales (Tomas) to finance (Tina) to service (Jesse). A very pleasant experience!!

I will say, and perhaps it is because we bought our Forester here years ago...We had nothing but a very good experience here. Our sales people were great, the service was great and the buying process. They were very fair and no haggling as well. Sorry to see some bad reviews, as that was not our experience!

Love that place, stuff is very professional. I came here over 10 years .

We had a wonderful experience buying our new Forester yesterday at Marin Subaru! Huburt was our sales representative, and he was great! Two days ago he took us for a test drive, and he explained everything clearly and patiently. He answered all our questions and concerns, and was well informed. We also met yesterday with his manager, George, who was perfectly straightforward, intelligent and informative. We had no problems at all during our experience. We recommend Marin Subuaru most highly.

Great customer service. We had Mario. They take very good care of your car too!!!

Bought a car there just shy of a year ago. All around, my experience was great then & continues to be. I continue to service my vehicle there. friendly, accommodating, an quick for the most part. If/when I purchase another Subaru, itll be from there.

Has variety of new and used Subarus for sale. Friendly staff! Has good fast service for your car. Nice waiting area with tv. Also free coffee, tea and variety of hot chocolate!

While my purchase experience (2x) has been fine my service experience has not. I had a free oil/filter change today due to how badly my service was dealt with last time. Unfortunately todays service experience was almost as bad. They had my car for 4.5 hours for an oil change/tire rotation. I was told 2 hrs. They never called me to say that my car was ready. No apology. He told me that the 2 hour estimate was only if I was waiting for the car and that because I had gotten a ride home I wasnt in a hurry. When I went to pick it up I had to wait an additional 15 -20 minutes for them to bring my car around. I will take it elsewhere from now on.

Excellent service better than Honda or Ford dealer, becuase of that I will buy my second car there...

Best dealer in Marin. Professional, fair, friendly. Irving Chen (sales) is the BEST!!

They sold me a WRX STI Limited. Theyre not too aggressive.

UPDATE:The Service Manage, Gene, reached out to me after I posted my initial review. He apologized for the Service teams error, took complete accountability for it and made availability in the service calendar to see me ASAP to complete the 12k service. Gene went above and beyond to rectify the teams previous mistake and I am so appreciative of his effort.The service visit was incredibly smooth from check-in to pick-up. After turning in my car, they ordered an Uber for me and sent text message updates throughout the service. The car is running like a dream after the service.Although we had an initial hiccup, the team made up for the mistake and Im very happy with the successful service trip.-------I attempted to schedule my 12k service at this location, after they performed my 6k service. The records they provided during my 6k service, show that they did, in fact perform the 6k service at my previous visit. Instead of providing the 12k service that I already paid for when I purchased the service package, the service team is trying to tell me that they performed the 12k already and they will only perform an 18k service. The 12k is far more comprehensive than the 6k and the 18k services and my record from my first visit here clearly shows that a 6k was performed. This is BS and I am cancelling my appointment.

A bit of a long wait on the car but overall a great experience! They even didnt charge for a few small parts. Great deal with the online coupon for the oil change.

Both experiences here subpar - first with service as our car has had an acceleration issue since bringing it in. Equally problematic, when shopping for another car (yes we obviously love our Subaru) the saleswoman from FL was among the most standoffish and condescending we have ever come across. Yikes, what a miserable experience

Great service. Fast and easy. Feel like I am valued as a Subaru owner.

The service department is apparently not taking any new work seeing as I am unable to get into contact with anyone. Several times I have needed emergency/urgent service and only get the option to leave a message. I call and leave messages and never once received a return call. Those in sales that I do talk to are short and lack basic customer service skills. I will never attempt to contact this dealer/service department again. Go to Santa Rosa or Fairfield.

Serivce people are exceptional. I have owned by car now for 3 years and they always go the extra mile to make sure we are pleased. Nice to have a family run operation

Unexpected battery leek was fixed asap - under warranty.

Doug Gold the General Manager of Marin Subaru got involved and helped me solve the problem! Thank you. we appreciate your attention to this matter!!

I agree with most every one else. The sales department does a fine job, and I have no real complaints there. Its the service department thats awful, and Im glad to know its not just me. Theres a lack of basic customer service ( like when you drive in, no one greets you, doesnt act like they are happy to have your business, etc), I feel they push unnecessary treatments on your car to make more money (according to a few independent car mechanics, I probably had my fluids flushed way more often than I needed to due to their recommendations). Ive most recently had a problem with the car, took it in, and they couldnt find a problem. After taking it for a second opinion at Neuhaus Auto, I was able to have Marin Subaru find the problem. 7 years after I bought my car there, I think this is the last time I will be taking my car in for service or repair at the Subaru service center. Good luck getting a loaner car or rental from them too.

A constantly busy place. Appts. for service on the weekends usually run ~2 weeks out, weekdays are less. Have always been satisfied with the service, diagnostics, and the prices. They are fair and do things the Subaru way.

Marin subaru is so friendly and helpful. Their mantaince department is the best in town.

The people that work there are very friendly and knowledgeable we had a very good experience found the vehicle we want and eventually purchased and drove off the lot with thank you for the great service

Drove from Sacramento to Marin to look at a used Subaru. A little bit of if it looks too good to be true... The website read as if the vehicle was a certified pre-owned Subaru (this one driven by a dealership employee). But, after the deal was all worked up, it turned out to not be certified. Makes a big difference in the deal and we missed another vehicle closer to us to get there. The second issue was the vehicle had not been smogged, (and their shop was closed on Sunday) so after spending 3 hours working the deal, we ended up having to drive back the next day to pick it up. Hans did his best to make up for the error and Id buy from him again but be more careful up front about the website advertising.

Fabio helped us buy our first Suburu and it was an amazing non pressured experience!

We had a great experience at Marin Subaru when we were looking for a pre-owned Crosstrek. Both Linnea and Amber provided excellent customer service. They were so knowledgable about all of the features of the car and we could tell how much they stand behind the quality and value of Subaru. It was a pleasure to work with both of them. We appreciated their friendly and professional service. We didnt end up finding exactly what we were looking for in their current inventory of pre-owned vehicles. However, we had a great experience and we will keep Marin Subaru in mind for future car purchases and service!

Friendly staff, but extremely limited inventory. Smaller low volume dealership. Id recommend searching their inventory before making the trek out here.

Great showroom and family owned business

Well done work. Fast and easy people.

I bought a used FJ cruiser from this dealership. I understand the car used is used. I called and spoke with the manager to give them a Feedback I said that one of the caliper bolt was missing causing me to lose braking on the freeway and that its not wise to include a safety checked sticker if the car was not properly inspected. He asked me which side of the vechicle. I told him the front left side. He response we only checked the back brakeshis response was in so many level...beyond comprehension.1. So if I said I am missing the back caliper bolt your response is we only check the front brakes?2. Sometimes its better to listen...I said I am calling to give you a feedback why are you debating with me??

Like other reviews I have purchased 3 cars from dealership with great exsperences. While on the other hand the service depart is lacking in what appears to be training, leadership, followthrough, guidance and most of all customer service. Had my car go in for factory defect(ended up being an entire engine swap),the work went 7 days over due plus the car is still having the same problem! Also please ensure your service reps go through there check list prior to customer pick up. I showed up and my car was covered in bird stuff and car was filthy and smelled bad. When I asked what happen I was told it was just cleaned, lol, ok?! I called to ask for department manager(which was not in) and ask what do you want us todo?. Wow. I will not be buying a car from you again nor will I be using the service department outside factory work.

DONT BRING YOUR CAR HERE FOR REPAIR!!!!I brought my car in to get the key replaced, i was quoted a price and gave authorization, then i called to cancel an hour and a half later only to be told that to put the car back together would be a couple hours of Labor at an additional cost. then was told that the original price that was quoted for the key replacement ($450) was only the labor to take the computer out and send off a component and then there would be an additional charge for the Key, additional charge to have it cut, as well as an additional charge to have the Key programmed... I was hung up on tree times, the service manager was not helpful at all. Worst experience of all time with a service department and ive been to several other Subaru Dealerships. take your car anywhere but here. I have a 2015 STI and was treated very poorly. I would recommend that if you need to bring your car in for service take it anywhere else. The time i called to authorize the key to be made and the time i called to cancel was one and half hours.. labor charged to me was 308.00 I had to call the National Customer service to get help with this.

Great Subaru dealership. Good selection of new and used cars and fair negotiable prices.

Great experience working with Mario who handled my 2014 hybrid crosstrek. Had a weird noise with no easy explanation. Mario kept me updated on the progress and even went above and beyond by contacting Subaru of America. In the past I made the mistake of going to serramonte Subaru, which had better reviews than Marin Subaru for some reason. Check out my review for serramonte Subaru. Its no good. Definitely Marin Subaru from now on.

Super friendly and very accommodating. Test drove three cars, no pressure salespeople made it a easy experience.

BAIT & SWITCH!!! DON’T PURCHASE A CAR HERE!!On Sat., 1/14/17 we received a price quote on a 2017 Subaru Forester 2.0 XT Touring AWD Quartz Blue Pearl for $29,282. The “internet manager” Amber Sabourin emailed us twice and contacted us by telephone to confirm we received her quote. We decided to test drive the vehicle and I fell in love with it. When it came time to sign the paper work, she would not honor the $29,282 and indicated it was a “mistake” & the cost is actually $34,000 something and that we can take the new offer or not. They would not sell the vehicle at the price she quoted us because it would be a loss & the vehicle is popular & they can easily sell it for profit. Neither her boss or herself had any remorse in fixing the situation. Apparently even if you have the quote in writing, it doesn’t matter. Subaru’s motto of “Love, is what makes a Subaru a Subaru”…definitely doesn’t register at this facility. Don’t go here…For more details on everything that happened to us check out other social medias under Subaru Marin and coming soon BBB…

I purchased a 2013 Outback. The sales woman Stephanie was great but the manager was kind of rude during the negotiation. I have since ran into some problems with my car. Spark knock has damaged a wrist pin and now I have an engine knock. I have called 4 times for an appointment with no return phone calls. The one time I spoke to the service department, the response was rude. I have to get this taken care of at some other dealer. I dont recommend marin subaru at all. Go south.

The manager was pushy. The finance guy was sleazy. The whole process took forever. I wish we went up to santa rosa to buy our subaru.

Awesome service, great loaner vehicle.

Worst customer service I have ever experienced in any dealership. Going to drive all the back down to San Jose to get my service at Capitol Subaru. This place sucks!!

Great service and professional attitude.

Very friendly family feel dealership

Subaru of San RafaelPoor customer service. They told me that the only way to get a loaner car was to come in at 7:30AM. I came in at 7:30AM and they said loaner cars were only for warranty work, and refused to give me one. Also, everyone I dealt with, either on the phone or in person, was a bit snippy. It felt like New York but without the professionalism.

Friendly sales associate and lots of options to choose from.

In and out quickly.

Roger was very helpful!

Took care of everything in under an hour and $100. Wow.

They sold me a Kia

Nice!

Spectacular service!

Great service

Service department

If their mouth is open, theyre lying

Honest and fair

Great service

Subaru Family 👍

Linnea and the Marin Subaru team were amazing to work with. Super down to earth, helpful and honest. They were also extremely communicative throughout the car buying process- which is crazy right now because of the lack of inventory, but they made it easy! We will be getting our next car from them too

I thought I wasnt going to be able to do this ribiu. The servis that the boy Eric gave me was extra ordinary. I would recommend to anyone who occupies a canine of aseite or something relapsed with servis qbengan and ablen with Eric. He is very onesto and knows how to treat people well. Subaru and Eric thanks for everything

Excellent