After dealing with employees attitude, I decided to write this. I called in to inform the company about a semi driver that was going 20 miles an hour Price Canyon rd. To my surprise, the guy on the phone only want to argue with me and give me attitude. He refused to show any sort of care towards my concern, and only gave curt apathetic response.
If you own a business we warn you not to use Sunbelt! We called to rent a piece of equipment to be delivered at a specified date and time. At the time of booking we stressed that the delivery be on time and was assured that it would be no problem.The prices they quoted us were competitive with other rental places in the area and they were less than two miles from our jobsite. When the day arrived the unit was late, we called the Sunbelt office and were told the rental is on a truck. This was useless information at the time, so we had about 12 people from all over the country waiting for the unit. I asked the person I spoke to that morning to have Clint, the original person we spoke to there about the rental call me back. I received no communication. The next day I called and spoke to Clint and he told me he didnt get any message. I asked Clint for a receipt of the rental and again given the no problem answer. Again nothing. The next day, we called back and spoke to a manager who had so many excuses it was pathetic (We have GPS on the trucks, etc.), but they deny that the 15 or so people waiting for them all noted when the unit arrived. So if you want a company that cannot make deliveries as promised, refuse to communicate with you, ignore your requests, not take responsibility for their failures, take up to three days to pick the unit up (told to me by the manager all the time i am sure you are responsible for it even though you only wanted a one day rental) and give you nothing but aggravation use SUNBELT RENTALS! Every local rental option must be better!
We needed a piece of equipment that they did not have locally. They sourced it and delivered it to us. Awesome customer service.
Great rental company. Fast and easy. More of a hometown vibe than their local competitors.