Please do not trust Davids Bridal with your business. I had a terrible experience here due to their deceptive return policy, and the most unhelpful in-store salespeople.I am a bridesmaid in my friends wedding, and she selected a dress from Davids. Unfortunately when I was ready to purchase, I was told by the saleswoman the dress was discontinued, and they did not have the dress in my size (14) in-store or online. But she said it wasnt a problem, and she found a floor-sample dress (at full price) from another store somewhere else in the country. She was not able to get me a 14, but ordered a size up and said it could be altered. When I purchased, the return policy was never discussed. I read the receipt and assumed that the 7-day return policy would apply once I got the dress. I was wrong.As I waited for my dress to come in, other bridesmaids in my party began to get their floor-sample dresses. Though they were sold to us at full price, they arrived heavily worn and soiled. I became nervous mine would arrive in a similar condition, and so I ordered a 12 through the website, one size down, so I would have a backup.Eighteen days after ordering the 16 in-store, I received it in the mail. It was damaged, with the lace pattern broken and fraying at 4 places on the neckline. Additionally, the size was so large (presumably stretched out from frequently being tried on as a sample) it was too big to properly alter. I decided to return it and keep the 12.I spoke to the return department online, but they told me I would have to go in to the store to make the return.Four days after receiving the dress, I drove an hour back to the store to return it. A saleswoman Fenni, as well as the manger, Leona told me that I could not return it for a refund. Leona argued that the dress was not damaged, and the broken lace was just a normal part of the dress construction. She told me that if I wanted a refund, I had to bring it in within the 7 days of purchasing. I explained that it is impossible to return a dress I had not yet received. They admitted it was a bad policy, but that there was nothing to be done, and pointed to the receipt. It read:Return in-store up to 7 days after purchase for refund to original form of payment. Exchange US store purchases at US locations up to 60 days after receiving.I asked whether I might initiate a return on the size 12, and return the 16, but they said that that could not be done.Reluctantly, I accepted store credit. However, I now have a credit card bill for $169 that I cannot pay with a store credit. I have no need of anything more from Davids Bridal, and so, I have no need of the credit.I feel deceived, and victimized by bad business practice. I advise anyone in need of a special occasion dress to go anywhere but Davids.

JiaWen was so sweet and helpful with my moms fitting. She added beautiful accessories to finish up the look and checked every possible discount available for my mothers dress. Thank you for such a pleasant and stress free experience!

Stephanie B. and Skylar were exceptionally awesome! They were very helpful on which dress styles were best to my liking and which colors would look best on me. I had such a great experience coming here and I’d definitely come in again. Also, John is very funny and charismatic. The crew here is very welcoming and warming. 10/10 !!!

A big thank you to Stephanie H! Due to weight loss and a knee injury, I wasnt able to wear original dress for a friends wedding. Stephanie H was so patient and kind, pulling lots of dresses and helping in/out. Because of her, I have the perfect dress. Thank you!

This was my first wedding dress appointment and I must say, it’s not what I expected. I started off by looking at the samples rack and was able to pick out a few that caught my eye. My consultant left mid way in the trial and didn’t come back until we were almost done. Only clipped the back of one dress to show how it would look fitted, but didn’t help me zip any of my dresses. My sister was the one helping me and fixing the train of the dresses so I could get a good look at it. I had to personally take out and bring in dresses into the fitting room. The rack was right next to the door, but still.. imagine doing that in a puffy dress. The consultant did help me in the beginning with some accessories that did add to the look. Overall it was an ‘okay’ experience. Didn’t feel very special or helped though. If you want the 1:1 treatment, Weddings & Dreams is the way to go.

I’m giving this five star review to Jiawen, who was very patient throughout my fitting session. She picked matching accessories to enhance and finish the look for me, and also checked any ongoing discounts for me. She is very sweet and helpful.

My sister is the mother-of-the groom and a “curvy” girl so not just anything fits. We purchased a dress for her here and it was incorrectly hemmed crooked by another seamstress (NOT from the store.)Came back stressing out (2) days before she was leaving for the wedding. Patty (one is the managers) was amazing!!! She also helped us with getting expedited hemming so my sister had the outfit in time to leave. Thank you for everything!!!!!

Best experience for last minute alteration needs or a back up dress. The consultant was super helpful with providing me my options and what I could do. I ended up buying the same dress one size bigger as it fit perfectly. Thank you David’s Bridal? Definitely fulfilled all my bridal needs for myself and my mom.

Brenda was amazing! So kind and helpful. She made me feel so comfortable and went above and beyond to help me find my dress. I fell in love with the second dress I tried on, but she still helped me try on all the other dresses we picked out just to make sure.She brought me accessories and veils to try on with my dress and the ordering process was so simple.My wedding is coming so soon, so she not only ordered my dress but also immediately scheduled my dress fitting.Thank you Brenda!

Nice dresses but poor costumer service. She didn’t even care about the wedding or who was the bride. She was just there, quiet and waiting for us to say something, instead of asking us about our expectations or the idea. She even charge extra $20 for the short notice (fee that she didn’t mentioned before). Nice please where to find dresses, don’t expect anything else like those shows or videos where the people working there is really interested about the wedding.

Worst experience EVER! I ordered a shawl here and when I got a call to get pick it up I went. When I showed up to the store I was told that it was not there and it had been mailed to me. When I got the box and opened it it was not my shawl but a random gift box. I then called the branch telling them what had happened, they then stated that the shawl was actually in the store. I was at that point on my way down to Los Angeles and had asked to have it overnighted where my family was and I was going to be for the week before the wedding. The shawl was not overnighted as supposedly they had said. The label was made on Monday but it was not picked up until Wednesday. When I inquired about this the store manager or “highest ranking employee” of this branch refused to rectify the issue or acknowledge her and her employees mistakes. Because the shawl was shipped late I did not get it in time which meant that I had to go purchase a new one in the area. The branch did not provide any refund or credit to purchase a new one. I ended up having to just buy a brand new shawl in the area where I was and was not allowed to return the one that was shipped late. What a waste of time, money, and energy. This “highest ranking “employee of this branch not only argued with me, but also raised her voice and blamed everyone else but herself. She refused to give me the tracking number of the shipment but gave it to another branch’s manager which was how I determined that the shawl was shipped late.I had to contact David’ Bridals customer service to create a case and seek a refund for both shawls given the terrible experience I had. Needless to say the company never contacted me regarding the case.I am a small business owner and provide way better customer service to my customers than this huge corporation does. #ShopSmall

Horrible service!! Drove an hour to ordered my bridesmaid dresses and shoes and rest of my bridal items that I needed for my wedding. One of my bridesmaid never received her shoes and I never received my bridal robe. I talked to their costumer service and their store rep several times and all Ive got is that the order never went through. Then why the hell was I charged for both items??? So frustrating that this company is not even owning up to their mistakes and refunding me for the items that I clearly never received. I would never recommend this place to anyone!! Such a shame to put brides through this horrible service when their job is to make this process smoother and make this big day more memorable.

This was my first visit to a bridal store and chose to go to Davids Bridal because my wedding is a few months away and I figured they would have more options to choose from. I created an account online with Davids Bridal website to make the experience smoother, I was able to look at dresses and save my favorites. I called the store before booking my appointment to make sure they had the dresses that I liked available to try on in store.Upon arrival my party of 3 and I were greeted and were asked to look at dresses while we waited for someone to assist with our appointment. The store was really busy as expected since it was a Saturday. It did take about 15 minutes to have our consultant greet us and get our appointment going. There was also some confusion and the consultant was not able to find my appointment in their system so she couldnt see my favorite dresses. She was really nice and asked for my style preference. I showed her the dresses that I liked online and she was able to find some of them and gave me other great options to choose from.The appointment did feel pretty rushed but I was happy with how helpful my consultant was overall. I ended up purchasing my wedding dress on the first visit which was one of my top picks online. The staff member that helped me with the checkout was also rushing me to pay and I had a few questions about how alterations would work and asked her to explain the process for me since this was my first time purchasing a wedding dress. She did answer my questions which Im grateful for but it did feel like I had to dig for them.

I’ve never felt more beautiful in my entire life. And it was just trying on dresses. The selections were gorgeous and the customer service was excellent. I never felt pressured by the staff to pick something immediately. Regardless, I found my wedding dress within the first visit. I felt if I went anywhere else, I was going to gravitate back to those dresses upon my first visit. Thank you David’s Bridal on helping me with my wedding journey.

We had the most enjoyable experience at Davids Bridal. Our host was amazing. She made the bride-to-be feel at ease with her decisions and offered alternatives when possible. The selection of bridal gowns helped give my daughter so many choices. In the end she found exactly what she wanted. Thank you Davids Bridal!!!!

Absolutely terrible experience with the alterations department. Lost a fabric I gave them for my wedding dress. Did not tell me they lost it until the day I was supposed to pick up my dress. Spent the week before my dress looking for new fabric everywhere.They also had bad communication with me throughout the whole process.Would not recommend this place. Run away.

I had the best experience here. The employee who helped me is named Stephanie and she did an amazing job. I made an appt for 12 o clock and I was out of there by 12:30 with the perfect dress to wear as a bridesmaid for my friends wedding. I appreciate her patience with me because I wanted to try on several dresses in different styles and she heard my concerns about my problem areas and she picked the right dresses due to my preference. She was very helpful and im so thankful

Melissa helped me today and she was absolutely amazing. She knew exactly what style dress I would look best in, and she was right! She was very attentive and friendly. Melissa made my first bridal appointment go smoothly- so smoothly I found my dress today and ordered it! I highly recommend her to help you! Thank you so much Melissa.

If I could give this establishment 0 stars I would. This was by far the worst customer service I have experienced in any capacity or establishment. I had a 1:30 appointment today which was confirmed several days prior via phone to look for a vow renewal dress. I brought my 5 and 7 year old daughters along with my mom who has terminal cancer. I chose David’s Bridal due to their reasonable prices but perhaps they have lower prices to make up for their lack of customer service and poor time management.We arrived approximately 10 minutes early to find the bridal store packed and several people without masks, although a sign clearly states that masks are mandatory to enter the store. I am basing my review off of my 1:30 appointment. We were greeted at the entrance, were told a consultant would be with us shorty, and we were free to browse the dresses but to not remove any dresses from the racks. We observed many people taking dresses off the racks, not consultants, and carrying them around. Fine, I am a rule follower no biggie to me. About 20 minutes after my appointment time a consultant greets us and proceeds to tell me it will be additional time because she needs to clear the dresses from the previous bridal session and that she would also be helping me with another bride alongside me. She takes note of a few dresses I am interested in and puts them in the dressing room. The dressing room did not have any seating nor a mirror. I explained to her prior to grabbing any dresses my mom has terminal cancer and she tells me she will get some chairs for my daughters and my mom into the room, never happened. I tried on the 3 dresses she put in the dressing room, not once being clipped or checked on. I had to leave the room to find a mirror holding the dress myself to see how the dress looked. Finally, after waiting additional time, I got dressed and left the room. In the process of us leaving I told the consultant that this was the worst service I have ever received and by now it is 45 minutes into my 1:30 appointment. She barely acknowledges what I said and walks past us.If you want to feel special and have a consultant that is dedicated to finding your dream dress skip this place. It is a total joke and it’s clear that costumer service is not a top priority, as they showed a blatant disregard for my time. If David’s Bridal cannot accommodate the brides that come in don’t allow so many appointments to be scheduled at one time. My girls had picked out a few dresses for me to try on and I now have very disappointed little girls. David’s Bridal has lost my service entirely and I have several friends who will be looking for dresses shortly for their weddings. I will be sure to help them stay clear of this mockery of an establishment.

Tldr: Terrible consultant ; Horrible customer service ; Messy storeI visited Davids Bridal early the month of May to try on wedding dresses for my wedding late December. The consultant assigned to me was Chelsea. She was also working with 2 other brides at the same time and didnt have the time or interest in helping me out. Most of the time she was just sitting with other consultants and chit chatting without tending to the brides. When I finally found the dress, Chelsea told me I would get a 10% discount if I paid for it the same day and that they would work with me to get a rush order on the dress. Before I committed to the dress, I went out for lunch to mull over it and then went back the same day to pay for it. By then they had completely changed their words and said a new dress would only arrive end of November and there were no discounts on the price. The only option would be to take the dress available in store. This dress was so dirty - literally black at the bottom and torn all over. The staff were extremely rude, refused to clean the dress and said the best they could do was to give a 10% off on a torn dirty dress ! I would expect a bridal salon to have much more courteous and helpful staff at least apologetic about the situation! I walked out of the store extremely disappointed and furious with the whole experience. I would never go back in there or ever refer any of my friends to visit this place.

Marilyn of the San Jose location made the whole experience 10000000x better. She listened to us and brought us dresses we liked. Honestly gave me so many good dresses today than any of the 4 shops I went to combined. I will be recommending all my friends/ future brides to Marilyn. I said yes to dress today! Even though it was extremely busy (my appointment was on a Saturday) I never felt rushed. Marilyn was extremely patient, I am very indecisive and took some time, but made a decision and bought the dress! To find out later, she is actually the store manager! No wonder she was so great! Great customer service and made me feel 1000% times better about getting the dress.Setting up my appointment for alterations soon!Will update when alterations are made and my experience through that!

My friend and I visited David’s Bridal for my dress appointment. We had great service and the associate that helped me pulled some good options. I’d recommend this store to anyone that wants an easy, hassle free shopping experience.

Jessie deserves all five stars and more. She made this process enjoyable AND efficient! She listened to all our wants for the dress, kept us on budget and kept the different dresses coming as we were changing! She was the friendliest person in the building so we are SO THANKFUL that we were paired with her! Fun friendly and efficient!! I cant say enough good things about Jessie! Thank you Jessie!!!

Ive been to a few Davids bridal and this was one of the worst ones Ive been to. The staff was extremely inattentive to everyone, not just my appointment, and there wasnt as large of inventory as others.

We were greeted by Antoinette. Our appointment was at noon and we were completed with wedding dress, veil and 3 bridesmaids dresses by 1:49pm!She made it effortless to find and order all our dresses. She informed us of you discounts and incentives programs ! She is amazing!!!

Do NOT come here for tuxedo measurements for The Black Tux. Every single measurement was completely wrong. When I pointed out some measurements seemed off, they told me to simply just rent two tuxedos, one with the measurements they took and one with my normal sizes, and return the one that doesnt fit. Why would anyone pay for 2 rentals? That defeats the purpose of getting measured prior to renting. I went to The Black Tux inside Nordstrom afterwards and they were able to measure me correctly and allowed me to try on everything to verify the fit. My actual measurements/fit was completely different than what Davids Bridal gave me.

Nice dresses but poor costumer service. We went to check on bridesmaid dresses and my stylist didn’t even care about the wedding or who was the bride, very uncomfortable and helpless. Not the nice experience that you expect on something like this… then my bridesmaids found the dresses and she charged extra $20 per dress because my wedding is too soon. First of all, we asked just for styles that could be on time without extra charges and second, she didn’t mentioned the “fee” before.We hated our experience there, we rather go to Macy’s.

David’s Bridal is great! Not only did I find the dress after almost settling due to being plus sized and not having a crazy budget but I got my dream dress at an affordable price but the best part was how beautiful I felt during my fitting my dress is now fit for a Queen 👑 can’t wait to pick it up!

Stylist was unhelpful! HORRIBLE EXPERIENCE! I WILL NOT PURCHASE ANYTHING FROM THIS STORE EVER! And the bridesmaids dresses looked worn and DONE! My bridesmaids didnt even enjoy themselves.

I came to pick up my bridal dress and there was no wait . I tried on my dress and one of the ladies showed me how to wear the back . The alterations were perfect 🤩. I was in and out in less than 20 minutes! I was very happy with my experience.

If I can give this a zero start I would. I went there I was honest to the girl I didn’t wanted to waist her time and my time. I wanted something simple I gave her my budget. For the type of wedding I am having only 4 guest. So the girl left me alone didn’t help me I had to come out and fix my last two dresses while she was chinchating with her coworkers. Terrible customer service!!

Hello Ladies....I have to say my experience at David’s Bridal was excellent! I went anyway knowing some recent reviews were not very favorable. I believe you get what you give and I walked in there with love and excitement and I received this back from my bridal consultants Antoinette and Ayonna ten fold! They were spot on with their “picks” for me and guided me to some new finds that I loved! My wedding will be a somewhat casual bohemian backyard affaire. Second wedding for both my fiancée and I. Intimate and special. I may have found my dress on the first try!I had a great experience!

Not customer-centric.My grand daughter and wife both had the same experience. On the first visit, (with the bride there) everything was smiles and good vibe, but upon return visit, it was hard to get any help. Both are plus-size and my granddaughter is handicapped, so they might need a bit of extra guidance to find an appropriate gown. In both cases the sales folks seemed put out to help these women prepare for a special day. I didnt ask, both this feel like commissioned sales.Look, Ive been heavy my whole life, and its extra work to find clothes that fit, but Im a dude, so basically I dont give a rip.But women have different sensibilities. They really care about how they are made to feel in a clothing store.If this store wants more business, they need to take care of all of their customers, not just the slender, pretty ones.

The alterations area was very nice. It was calm and easy to get fitted. When I returned back to pick up my dress, it was crazy busy. That place is somewhat organized chaos. Yikes. Everyone was helpful and friendly though.

I needed a dress last minute and was hoping for the best by making an appointment here. I met Amy who was amazing and up for the challenge. She was able to help me find what I needed. I couldn’t believe we found a dress right then and there for me!! Really appreciated Amy’s help! Will definitely come again

Had a great time with my stylist on my bride gown and bridesmaid dress hunts. Super helpful, listened to what I was looking for. Made the overwhelming mangeable.

Antionette was my stylist and she was relaxed, supportive, and kind. I felt very comfortable trying on dresses with her and I had the best time. I feel so beautiful in the dress I picked and even more excited for my upcoming wedding. Thank you Antionette!

Antoinette was my stylist and she was so wonderful and so helpful! She knew exactly how to style the dresses and match my vision, as well as match veils to the dresses perfectly. A great experience!

I had such a great experience here! You can tell it was busy day for all the stylist but everyone was kind, sweet, and had such positive attitude. My stylist was Lexi and she was so helpful, kind, and patient! She was knowledgeable about all styles and collections and helped me find a bridesmaids dress that would arrive on time. Finding a dress is a stressful process but she made the experience so smooth and made sure I was comfortable, I knew I was in good hands with her. Thank you Lexi!

We worked with Bianca and she was absolutely amazing!! We came large and loud with 13 people mostly bridal party and she handled it like a champ! And I found the wedding dress that I have wanted for over a year!!Thank you!!

Hailey was amazing! I told her what i wanted and she pulled the dress of my dreams right away! In and out in less than 30 minutes!!! She is the best!!! Thanks Hailey for making this experience so enjoyable with my mom!

Came to try on a bridesmaid dress. Kayla was AWESOME! She quickly located the dress I needed and showed me multiple sizes to find the perfect fit. She was attentive and answered all of my questions. Patricia came by to help make sure everything in my order was accurate. Completely exceeded my expectations. Thank you Kayla and Patricia!!

Antoinette was amazing! She went out of her way to help us find the perfect dress.

Diana helped me find the perfect dress super last minute!! She saved my wedding LOL.

Associate Daniella was great. She was very nice, super helpful and she knew her stuff. The shop was presentable. Great visit, our party felt comfortable and she attended to us all.

Mary was super friendly, so helpful and made the process very easy! She helped me find the perfect dress, as well as bridesmaid and flower girl dresses all in one visit. She was very understanding and really worked with what I wanted. Would definitely recommend if you are looking for a fun, no stress experience!

Stephanie at first seemed uninterested as in she needs to speak up more, was very soft spoken. After a while she began to warm up and was a bit more talkative and interacting with all. Overall I was satisfied with the service provided.

Today I had the alterations appointment, it was scheduled For noon but I couldn’t make it. They were slammed and still fit me in at 5. I had the pleasure of having John fit me— what a great guy to work with. So kind and knows his craft he made this fun and not hard at all. Didn’t try to hard sell anything, was thorough and going over what the cost would be what was needed and what would you would get for that and why the cost was what it was. With a few sticks of a pin he made a grown that looked good on me go to That gown was made for me.

I hd a wonderful experience. The stylist was extremely helpful, and never once made me feel like finding a different size or style was inconveniencing her in anyway.I widh the shoe area had more sizing available, all the 9-9.5 sizes were pretty much sold out, but i was still able to find something, and could try some other styles on that i might order online.I had a great experience, and i would recommend it!

I went with my daughter to look for a prom dress for next Saturday(! The school had no consideration for how long it takes to find a dress). We made an appointment online first, and Trang put us at ease immediately. After observing and chatting with my daughter a little bit, she picked out a few dresses that didn’t look special first, but once tried on my daughter, each showed off her youth and beauty in her own style. After 45 minutes in the store, we went home with two great dresses that totaled only $170. We couldn’t be more pleased!

I have an anniversary party to go to which was the reason for my visit. I didnt have high hopes because I hadnt had any luck at the major department stores. I showed up early for my appt and they let me right in to look around. I was able to shop independently but they were right there to help when I needed it. Everyone was so friendly and one woman never forgot my name even though she probably greeted 15 other people since I walked in and many more prior. I truly enjoyed my experience and the cherry on top of it all was the remarkable price of the dress!

I made an appointment for my friend to try on some dresses for the very first time. Reyna was out assistant and she was very helpful. We found my friends dress and ordered it.

L love the people at this store. l am a heavy person and thought l would not find a dress to fit me. We were there tonight, l had the nicest ladies helping me, Andrea and Patty (and my daughter in law to be). l can,t thank you ladies enough for helping me (us) find the prettiest dress for my Son,s wedding. You really cared about me and you weren,t out for a sale. Your very special Andrea and Patty and l,ll remember you both forever, kt

I had a great experience at Davids Bridal. My stylist Marina was very friendly and was nice to work with. She had some suggestions that encouraged me to try new styles and always let me form my own opinion without pushing anything on me. She was so accommodating and let me hold my dress until the end of the day while I went to another bridal appointment. For anyone who is looking for a great dress on a budget Id suggest Davids Bridal. They have a bunch of different styles, so it is a good first stop for anyone who hasnt really formed their bridal style yet. They also have all your extras like the garment bag, preservation services, veils, etc.

It was very unorganized. The place was a mess with dresses thrown on the floor.It was too crowed inside with MANY customers and “guests”.Future brides were thrown in one small section together with very few chairs for the guests to view and have a special and private experience.The lighting was horrific, definitely late 80’s with poor color lighting that gave everything a yellow tingle.The seamstress was in disarray and very scattered probably because they were so crowded. My husband was thrown to the back were the women’s dressing rooms were so it became uncomfortable for not only him but the women who were trying on their wedding dresses.Horrible...disappointing experience.David’s bridal is a chain just like a Starbucks.

I had a great experience all the way around with finding, purchasing and getting alterations on my fabulous wedding dress. Thank you for a great experience!

I was very happy with the service that Kenia gave me yesterday to do alterations to my dress. She is fast and nice, gave us advice and did her best to help us. Thank you

I came in looking for a mother of dress and found exactly what I have been looking for. Very amazing service! Everyone was so sweet and helpful. I would definitely recommend this place .

Once we met with our stylist Mary our appointment was a delight. Mary was patient, attentive, and enthusiastic. She listened well and accommodated our requests with speed and joy. She was well informed and seemed to really take pleasure in her work and our company. She is a credit to David’s Bridal.

Omg I had the best experience everyone was so sweet. I definitely want to thank Antoinette for helping me find my dress and accessories😊. She is Amazing, patience, kind and thoughtful. She was very on point with the image I wanted. I would definitely recommend Davids Bridal if your looking for your wedding dress 👰. Ask for Antoinette.

Very good consultant, very helpful in bringing dresses to try on. Price points were great.

I went in this second time for alterations and the women knew exactly what she needed to do without me telling her much, we bounced back opinions and she was always right. I think her name was Van, she was really good, thank you.

I booked an appointment at the store. I was told someone will come help me. The lady came introduced herself and told me that she will give me couple of more mins to look and pick any dress I want to try. she then left me for the 45 mins I was there. No help whatsoever.Customer service 0/10Evening Gown Dress Collection 1/10

My experience at Davids Bridal was amazing! Mary was so helpful in the process of trying dresses on. She was very sweet and patient. Mary knew which dresses to show me that would look good for my body type and that was also very helpful.For our bridesmaid appointment Karen helped us and she was also very helpful and organized in the way she showed us different dress styles that would come on time for my wedding. Karen also spoke spanish which was very helpful in communication. She was also sweet and patient.I was very happy for the way they both treated me and my bridal party!

Shout out to Taylor for making the experience amazing! I had no idea what I wanted and she kept bringing on the dresses till we got to a point where we honed it all in ! You rock girl! Cant wait to find that dress so I can ring that bell!

Had an appointment for Black Tux sizing only. Signed in when I arrived. Was not greeted by anyone for about 5 minutes. Was told where to go after that and was done in about 3 minutes. I think a simple acknowledgment of a customer even if you’re busy would be great. Not too much to ask.

So happy Jessica helped me find my dream dress! She has the sweetest soul and made me feel so comfortable and beautiful in my dress! I loved my experience with her!

The dresses were too big the clips does not help you figure out what size you are and neither did the person helping me Chelsea. I asked for a dress in my size instead of a big dress that is clipped. All they want to do is give you a too big or too small dress to get more money for the alterations. I will go somewhere else for a better experience other places offer champagne to the bride and her guest.

Had a wonderful experience at David’s Bridal in Stevens Creek! Melissa asked all the right questions to pick dresses that fit my personality and our ceremony, and we got so much done in just one hour. She also did a fantastic job choosing the right accessories to complete “the look” for each dress. Highly recommend for a first bridal appointment!

Davids bridals employees in the department of helping look for a dress and alterations department are great! they were very flexible when it came to scheduling to alter my dress and pick up especially with all the covid-19 restrictions. I am really appreciative to them for all their kindness and help in making my dress great for my wedding day!

Melissa and Meredith were amazing. Melissa was patient and really helped us to try styles in and out of our comfort zone. We were able to find a dress we would have never tried. It was a great experience.

We had a great experience today at our appt with Marina who approached us promptly and was super friendly. She found the dresses that I had my eye on, took detailed notes and searched inventory for just the right color and size. She kept us informed on availability, shipping options and the loyalty program discount. Overall nice experience!! Thank you!

Tammy T was amazing! I was so nervous to even go inside the store. I let her know it was my fist time, and she did a great job at reading my emotions. She was gentle and reassuring. After some time I started feeling more comfortable and she also started to show more excitement. She helped me find accessories and gave me great ideas on things I can do. I HIGHLY recommend Tammy🙌🏽

What a positive experience! Antoinette was helpful, positive and all too kind. She knew just what to pair with each look and helped make the perfect choice. I had one prior dress experience and all the samples were basically a size 4 which I haven’t seen maybe ever. Great to try on things that fit. Great prices too!

I would definitely recommend David’s Bridal to any future brides!!! My wife and I had a hard time finding the wedding dress and Tammy was super energetic and sweet. She helped us immediately even though we came in without an appointment. She picked out several different dresses for us to try and helped us quickly narrow down the best one for our wedding. Thank you so much!

I came in today to have my first dress fitting and the two people that I talked to had no idea who we were and couldn’t find me on their list, finally the manager came over and he took over and helped and was a great help to me, he made me feel like i was special and it really made my bridal experience a Blessing.

Tammy helped me with the dresses. She is very professional and patience. Look for her when you shop here. I havent find my dress. But I was impressed with her service.

Marina was amazing and made the whole bridal party laugh! The bride found her perfect dress and her mother also found her outfit. I cannot stress enough how accommodating Marina was and how well she does her job. Wonderful service and even more of a wonderful experience! Thank you, Marina!

John was cool! Friendly, respectful, and knows what he is doing!

It was definitely very busy and they could be more organized. I had an appointment and the lady that was helping me(very helpful and nice) was helping me and two others at the same time. And when time to check out there was no line and it was just a mess.

Went in to have my dress altered. The young lady helping me was attentive & very professional at getting the adjustments marked and my dress was ready on the date promised!

I left my wedding dress there for alterations in the beading on May 6th. My wedding is tomorrow and they opened my dress to show me and nothing had been done in the weeks they had my dress! The manager of the alterations convinced me to leave it until the day before my wedding so it would be perfect for my wedding. Clearly he was mistaken!!!!

Walked in undecided and worried I wouldn’t be able to find anything I like, HOWEVER I left with not only the dress that I love, but it was in my budget and by the confirmation of God that this was the one, it was on sale 🥰. Let not forget the assistance from their emolyee Melissa! Super nice, very helpful and just based on the small details I provided she was able to bring things to life! It was soo good I made an appointment for my bridesmaids. Got engaged 1 1/2 month ago, getting married in three months and David’s Bridal is the place to go!!!!

First the sales staff was not helpful with our group they had no sizes for us to try on or the styles they had were not even close to what we wanted. Many of the bridesmaid had to purchase the dress without trying it on due to lack of samples and were made to guess on the size of the dress which meant they had to buy bigger sizes to make sure it would fit. The girl who hardly helped said they could alter the dress with plenty of time before the event since we were ordering it in April. Dresses did not come in until May 18th but we were not contacted until May 23 leaving us with less time for alterations and a surcharge for a rush fee when they were the ones that did not contact us in time. Seemed like they intentionally did that to charge more for alterations. When asked they said they needed to speak to a manager but was hung up on before the call was transferred. Very poor customer service. Advice know your size and take your gown elsewhere to alter. Another customers told me there was a alteration guy named Eduardo near by very fast and friendly.

Stephanie was super helpful and efficient! She helped me, my mom, and cousin find our dresses. Very helpful stylist!

Danielle in the San Jose, CA location is amazing! She knew exactly what looked good on me! Danielle helped me find my dream dress. Patricia, the Manager of the San Jose office, was extremely helpful and advised us on how best to transfer my order to where I live in Reno. Patricia also helped me sign-up for Diamond rewards. I felt confident that the dress I selected could be altered to to fit my body type. Thank you Patricia and Danielle for making my future wedding magical with the perfect dress!

Just left and I keep forgetting the little gals name but she was the most sweetest and most helpful person ever. My 4 year old was tearing up the store and she was still so pleasant and patient. Wonderful experience. Very pleasant and very welcoming. Thank you guys !!

Tammy was awesome! She wasnt pushy at all, but asked a lot of questions to get a sense of what I liked or didnt like, and then brought me more and more dresses that got closer and closer until I found the perfect dress. I was hesitant to come to a big box store like Davids Bridal but I walked away with my perfect dress and at a fantastic price too.

Just bought TWO dresses here! Antoinette was super helpful and helped me find amazing dresses at amazing prices! I’m so happy I came here!

Mary was a very great help! Since I didnt have any idea what type of dress I wanted, she showed me multiple options and helped me narrow it down. She was very friendly and fun to work with.

Daniella helped my bridal party find dresses. She was really nice and helped us with finding different options for different body types. We we’re able to find dresses that everyone liked. It was a busy day inside but we did get the help we wanted.

I had the greatest experience today with Melissa! She was very patient with my needs and wants. She met my every demand (not that I was bossy haha) she was amazing and was very attentive not only to me but my party as well. I came into the store knowing which dress I wanted to try on, but I wanted to find similar ones to be able to make sure that I would ring the bell at the end. The dress that I came in looking for was indeed my dress and she assured me that I would be able to make the appropriate alterations to my dress. Thank you again Melissa! I appreciate all your dedication and hard work you put in to make me feel special! Over the moon that I rang that bell today and found my dress!

I came here for alterations and I absolutely loved John! He made sure my white blazer was perfectly measured to show off my petite figure and listened to what I wanted. Alterations were a bit more expensive than I thought ($250), but I will be able to wear the blazer even after my wedding! Thanks David’s for such a great in-store experience! :)

Ive been to Davids Bridal twice, both times with an appointment. The first time went reasonably well, and I tried on 5 potential dresses (I am looking for something for my sons wedding that is not too formal, and in a small size.) My consultant was there on time and very helpful. The second time I went my consultant (a different person) was double booked. This might have been because I made a last minute appointment. I was better prepared, in that I had a list of dresses that I made after looking on line, and only included those dresses listed as available in a store. At first my consultant couldnt find most of them and told me they were on line only (they are not). She was busy helping a bride at the same time, and eventually she did find most of the dresses, including some she found in Clearance. She listened to what I liked and didnt and brought some other dresses that she thought I might like. Since I had come alone I would have liked a bit more help with things like zippers, but I do understand that she was double booked.The things that I didnt like about Davids was the dressing room, and the return policy. There are no seats or mirrors in the dressing room. There are some hooks but they were full of dresses, so there was really no place to put my clothes other than the floor. I asked my consultant if this was the result of COVID or had it been this way before the pandemic, and its been this way since before the pandemic. It makes it very difficult if you bring someone to help you, and also if you need or want to sit down to put on shoes, pull a dress up, etc. The dressing rooms were pretty shabby for a place thats selling really nice clothes.The return policy is a bit bizarre. If you order a dress in the store, you have 7 days after you pay for the dress (which is at the time of the order) to return the dress. If the dress doesnt make it to the store within 7 days, it arrives too late for you to return it if it doesnt fit or you dont like it. This makes no sense. However, the consultants are paid on commission, and they dont get a commission if you order online. If you order online, you have 7 days from the day you receive the order to return the dress. So while I feel bad for the consultants, I strongly recommend you order online and give yourself a little breathing room to decide about a dress.It was not the most welcoming experience, and I have not decided yet if I will be buying one of the dresses I saw there. I will definitely be looking at other places before I make a decision.Id like to emphasize that my consultants (there were 2 different consultants, one each visit) were very nice and did their best to be helpful. This rating is in no way a reflection on them.

The whole experience was really nice. I had no idea what to expect when I walked in, but the staff was super friendly and walked me through everything. They were super helpful and answered all of my questions as well. I was able to find the perfect dress inside my budget without a problem.

After finding the dream dress at this Davids Bridal, and waiting for alternations, I cant even call down to the store for details about the status of my alternations... Their automated system says something is wrong my carrier.... From a couple different phones....

Our sales associate Marina was amazing. She was very helpful and had the knowledge of what I was looking for. I would definitely recommend her to anyone looking for an amazing experience in finding the dress of your dreams.

I had the best experience shopping at Davids Bridal. The staff at this location goes out of their to assist you in styling and finding the right bridal outfit. Amazing collection, very clean and top-notch service.Will visit again :)

Hello,I walked into Davids Bridal in San Jose. I was greeted at the door. Everyone was so nice at Davids Briidal. Stephanie helped me pick out a bridesmaid dress. She was so helpful. I will definitely be back to Davids Bridal .

I went to this with a vision of what I had imagined my dress would look like. The associate, Jasmyn, was very helpful, friendly, and really made me feel comfortable. I found my dream wedding dress. I will definitely recommend this store. They made me feel like a princess!