Very happy with the electric mobility scooter we rented. We had previously booked with another big company who cancelled on us when we arrived in San Francisco. Allure was recommended by our hotel and they saved the day! The scooter was in good condition and worked fantastic. Allure was able to arrange a same day delivery and came within a few hours of talking. When they dropped off the scooter they gave a instruction on how to set up and take down so we could transport it in the car to other locations. At the end of our stay we were able to leave the scooter with the front desk and they came to pick it up. It was all very smooth sailing! When we are back we will definitely be using Allure as they were nice and convenient.

Poor service. Manager/owner wasn’t even able to find a working battery for us to test an electric wheelchair.

Great customer service on the phone and in person. Called trying to find a walking boot they had what we needed gave me sizing information and price without me having to ask which was nice. Once we showed up we were greeted promptly, gentleman helped put the boot on and we were in and out quickly. We definitely recommend them!

We brought my 94-year-old mother‘s mobility scooter to Allure. Alex the service manager was very helpful, courteous. He really worked hard with the manufacturer to get her scooter repaired . He did a great job and we’re very happy. We will be back if we need service in the future. Debra

The Pride Scooter we rented was great, but we received a large charge to our credit card several days after we returned it. When I called, they said it was for extreme damage! Of course, we are now disputing the charge.

Rented a rolling walker after a back injury made it too painful to walk on vacation to SF. The walker worked very well and was a reasonable rental price for SF. We got in and out of the store quickly and the staff helped us find the right equipment.

Took a little bit of patience, but in the end great service!

The customer survice is excellent. They are very informative and helpful in helping the customer decide which is good for them. There is a wide selection of the equipment type. I saw several travel scooters, and the hardest part is deciding which one I want.

Bought an overpriced scooter there in 2013. They over charged for repair, rented me a defective old scooter that left me stranded in the middle of a busy street and they had no one to come pick me up.A few weeks later I had more trouble with the scooter they overcharged me to repair because all they did was put in a new battery instead of shooting the trouble.The whole repair cost over $500 and the scooter still didnt operate correctly, but I refuse to do business with Allure anymore, so I found someone else to fix it.I think it is criminal to gouge and cheat disabled and elderly people like this.Too bad we dont have more and better choices and service.I keep looking, but there isnt much out there and that is a shame because baby boomers are legion and need mobility vehicles more everyday.

Im an Italian tourist. I bought a wheel-chair in San Francisco at Allure Mobility and after five days in S.Diego it was irreparably broken. I called the store. They said that the product was in warranty, but I had to return it to San Francisco, otherwise it should have been an affair between me and the manufacturer. Unqualifiable. Forget this store.

Very helpful and extremely accommodating when changes are sought to be made in my mothers supply needs.

Came to buy crutches on saturday. Place was supposed to open at 10 AM. They opened at 1045 and sold me $30 crutches for $55.