Anthony is awesome! He was professional, timely, quick at installation, and super knowledgeable. I was referred by a friend to use Monkeybrains (Im new to Oakland) and Im already thrilled that I switched from the big box provider.Thanks Monkeybrains for sending Anthony my way!!!

Weve had trouble getting good internet into our unit in our old converted industrial building for many years due to older wiring & difficult access. Monkeybrains absolutely delivered. Anthony did a fantastic job with the installation, sorting out a huge mess patiently and carefully. We now have modern, symmetric high speed internet and couldnt be happier.

I cannot recommend Monkeybrains enough. Ive been a customer for over 6 years, between two apartments, and have always had great speeds and service.The speeds are excellent, consistently three or four times faster than their guaranteed minimum speeds. In the very few times Ive experienced issues, their support team has addressed it immediately.Their techs are great, too. The installations are extremely neat and tidy, and they definitely go above and beyond to satisfy custom installation requests. In the most recent installation, Efrain worked with us to figure out the best installation method that satisfied our HOAs requests as well as our own desires, and very neatly ran cables both inside and outside.On top of the great service and installation, their price are absurdly low. Id honestly pay twice as much for the same service and still be very happy.

This provider has my number. Internet always cuts off when Im in the middle of playing competitive video games. Worst thing is, internet works perfectly fine when on a losing streak. As soon as I start winning and enjoying the game, internet cuts off, and I end up losing. I wish I could give this service a 0 star rating if possible. Trash company.

Super fast internet at a reasonable price. Sanford was a great technician who came in and finished installation so quickly and effectively! Its only been a few weeks but so far im satisfied with the service.

Anthony installed everything quickly and efficiently! Great communication.

My Broadband Jedi aka technician, Neil Sigua, was excellent. He was professional, friendly, and went above and beyond taking a quick look and plugging in my own wifi router, which I had not expected him to do or have time for. He knew what he was doing in our big building and also gave me a good 30 min heads-up before arriving.

Maybe if you guys weren’t spending your time reaching out to Instagram meme pages to advertise for you, you would spend time making sure your service is actually functional and I wouldn’t have to be typing this using a hot spot since my internet cuts out ATLEAST 30 times a day and right now is one of those times. And good luck trying to get in touch with their customer service. They’re nice at first, but once you report an issue it’s almost as if they throw their phone into the ocean. It’s a part-time job the time you spend trying to get them to call you back.

Quick setup. Plans sound good on paper. Internet works great until it doesn’t. No tech support available outside of business hours so expect to be stranded without internet. Unfortunately for me, it happened at 5pm on day before Christmas Eve. Update: after multiple households in our building started tickets, they did come in on Christmas Eve day and fixed it. So that’s an extra star for me.

Neil Sigua hooked me up! He was an absolute professional and a super nice guy to deal with. He was quick with work, extremely informative and very patient with me on my end, more than I could ask for in any technician. The service is great so far. A+

Absolute joke of a company. Do not get service from them. Completely unreliable internet, will drop completely for 30-90 minutes every few days. When you call their technical support team, they will tell you theyve fixed some things on their end and the problem is solved. Only for it to happen again a few days later. They will gaslight you and try to convince you its a problem with your router. Then they will try to sell you a new router for $100. They will tell you its your problem to solve, even though their records show downtime on their end. To top it all off, when you finally cancel, the billing department will refuse to refund you for the remainder of the month you already paid for. Save your blood sweat and tears and hire a real provider.

Avoid using Monkey Brains. After 16 months trying to get the speeds in my apartment to a competitive rate, I finally have given up trying to get support from this company. I even reached out to the Owner, Rudy Rucker, with no luck. Ive followed all of their customer service tech support processes and all it does it stall the process. They never pick up and it takes them up to 3 days to respond to a ticket. This has been such a terrible experience. They have blamed everything except taking responsibility for their poor connectivity.

After being a customer for almost 10 years I am sadly switching back to an evil Corp service provider. While MB service has been pretty solid during the pandemic, From what I can read their latest acquisition is too much for them for them handle. 2 days without internet, no one will return calls. All I have received is a bot generated, placating email suggesting I reboot and unplug which isn’t working. It’s been a great run but these days my internet connection is just too important and MB has lost the trust of the community.

Great service! Quick, easy and effective. Brendas work and customer service was excellent! Would definitely recommend to friends and family.

Ive had intermittent connection issues for two months (cant do a zoom call without connection cutting out every 10 seconds). Customer service team is impossible to connect with, I had to consistently track them down/ask for updates on the problem. When they said the issue was fixed, the connection issues still were present. This service is not worth the headache/frustration at all.

Neil Sigua was great. On time and installed in the correct room and replaced faulty parts. Internet has been better than Comcast, better than ATT and better than frontier. And pretty fast internet at nearly 100 mbs regularly.

Monkeybrains Internet has been extremely unreliable, dropping for hours upon hours several times throughout the last few weeks. As a teacher, and with my children doing remote learning, reliable Internet is a necessity. Our calls are not returned and we have no idea if more outages are to be expected as a norm, or if there have been some anomalies in the past couple weeks. We were happy with common.net, but when they got bought out by monkeybrains, our connectivity declined an incredible amount. We do not want to go to xfinity, but are thinking we may have no choice.

Biweekly internet outages lasting for several hours. Worst ISP I have ever used.

Speed is great! We are supposed have ups that has been disconnected. For almost two years. And weekly outages

Literally the worst internet and customer service of all time. Ever. DO NOT USE THEM THEY ARE TERRIBLE. Had multiple connectivity issues over months and am now cancelling service after FOUR DAYS of no service and literally no way to get a hold of an actual person via phone, help tickets, social media otherwise. At this point, I am wondering if they actually exist or are just a giant scam to take people’s money.

This company is terrible. Avoid them at every cost.Were at a point were internet service needs to be reliable. Theirs is not, and their customer support is non-existent.I have been leaving online and phone messages for them for over 6 weeks at this point, and they have not responded to a single one, nor have they resolved the issues.

Internet is fine when working but there are many days in which connection is intermittent and very disruptive for working from home. Do not recommend and will be switching providers.Have emailed in multiple times with no response.

I had my internet installed by neil sigua, and so far its been great! Though the only problem Ive been having is that its been dipping below the guaranteed 100 Mbps download speed now and again... but overall its pretty good. Will update once I get my gaming rig up ^^

AVOID!!!!WORST SERVICE EVER!!!!!!!Internet went out every other week for months. They had little interest in helping me get back up and running numerous times and would take forever to respond back to every attempt at reaching out.

They are great so long as everything is working. However, as soon as there is a connectivity issue, they are nowhere to be found and have no fast or permanent solutions. Our internet went down every few minutes for the last week right as the kids were taking finals. Not cool!

Horrible service. They cant keep thier connection up for more than a few hours without an outage. DONT USE THIS SERVICE!

I never leave reviews like this anywhere - not even when I get a terrible haircut or have a horrible restaurant experience. Monkeybrains is truly awful. I would advise anyone considering getting this service to spend just a little bit more and avoid the absolute headache of having internet that doesn’t work and a team that refuses to respond or assist. Over the four months we stayed with them after they acquired Common Networks, we experienced outages ranging from hours to an entire day and no amount of calls or tickets submitted resulted in a response. The times that we did receive a response, 3+ days after the initial issue, it would invariably say that their servers showed no problem and the issue was on our end, recommending that we buy Ethernet cables or other equipment. We established a physical connection with an Ethernet cable and ran speed tests that confirmed that our internet was completely out and the issue was not with anything on our end. When the outages were one time a week we continued with them thinking things would eventually be resolved, but after four months culminating in over a week of prolonged outages every single day with no response or support from their team, we moved on to another provider. On Monkeybrains’ website, Alameda still isn’t included in their outage map, even over four months post-acquisition, and I would postulate that it is because of the significant service issues there that they are unwilling to resolve that would reflect poorly on their service.

Internet had been down for two days, multiple calls to the technical support dept. but no responses from them. I had better customer service and response from Common Networks.

Technician was unprofessional and did not adhere to safe covid protocols. Despite confirming they work with Google WiFi routers prior to installation, technician was unable to establish a signal after nearly two hours. No phone support and no follow up.

My technician Neil Sigua was super friendly, efficient and made sure to clean up after himself after he left my space. I’m super tech-inept but Neil made sure to communicate what he was doing and tested the wiring until I got my max internet speed. Thanks again Neil!

Competent installation, reliability yet to be determined (4h outage within the first 48h of install, with no response to filing a ticket online and nobody to pick up the phone at 3:30 on a workday or return a call).

Getting fast internet, from a local company, with consumer-friendly practices, in an old building is difficult. Monkeybrains checks the boxes in these areas and Im happy with them despite the flaws and limitations on using technology that doesnt require property management involvement. Neil Sigua was nice and helpful. Knew what he was doing, worked quickly, and was friendly to be around. Highly recommended!

Best ISP hands down. You talk to a human when you call customer service.

If you live in Alameda and ever need the internet, please just use Xfinity. I decided to give CommonNet a try and my internet service would go down maybe four days out of seven. They were bought out by Monkey Brains, which promised better internet service. Well, I suppose having the internet go down two-three days out of seven is better than four. Also, dont hold your breath for a call back as youll merely receive an apology email. Thankfully Ill be moving soon and will go back to Xfinity service.Hey Monkey Brains, its not like youre inventing the internet for the very first time; its been around for a while now, it should just work.

Outages several times a week. Technicians are incompetent and just speak in empty tech phrases. No proper solutions, just talking.

I am writing this as a completely dissatisfied customer in Alameda. Monkeybrains took over Common Networks ISP in Alameda, and a week later my internet started getting spotty. First it was an hour down, then several hours down, then entire DAYS went by without internet. By the time another ISP company service guy could come by, internet was down for five days. That is completely unacceptable. This is during the time that I, and Im sure many others in my position, was working from home. I emailed them, tweeted at them, called them, no response. There were no apologies, no explanation for why there were severe internet outages. F Monkeybrains.

Got our installation today. Installers showed up on time, well prepared, had an amplify wireless router, in case we needed one, and finished ahead of schedule... overall, an outstanding installation experience... especially in a sip conditions (masks, shoe covers and all)... Neil Sigua and his colleague (installers) were fantastic and super friendly...As far as the service itself... solid, fast, low latency... and at $35/mo! whats not to like?

Devin was the technician who came and installed everything we needed to get MonkeyBrains up and running. It was very quick and easy, and the speeds have been excellent. Would highly recommend!

Unreliable. DO NOT use Monkeybrains if you telecommute or have students who have online classes. This internet goes out twice a month or more and takes at least 24 hours to come back on.

MB took over for common networks in Alameda, I wanted to give them a chance but many people started complaining and then it hit me. 6 nights in a row of internet going out, not coming back on till the morning and after filling out a support ticket they would respond with a worthless remark like. Power cycle your device. Fer effen chrissake thats what they call support. And dont try and call, unless you want more pain. Maybe I should have hung by monkeybars because it would have done just as much good. They plain ole suck on the reliability but the customer support is pathetic. Sadly you can only give something one star.

Terrible customer service; the internet was on and off until it completely turned off and we got no real support for multiple days. It was a struggle to get the internet installed and to work in the first place. Switching to another ISP was the fastest way to resolve.

Our internet has been disconnecting intermittently for OVER A MONTH, and they have yet to resolve it. Every time we email them to let them know they tell us things have been resolved but the next day we experience outages again. They refuse to tell us what is the problem is, and consistently do not provide us notice when they are working on our connection point that result in more connection outages. Theyre a mess and completely unprofessional. I would not recommend going with monkeybrains if you need a reliable internet connection.It is IMPOSSIBLE to reach them on the phone, and generally support has no idea how to resolve the issue. It has been a nightmare to deal with them during shelter in place.

The most important characteristic that I look for in an internet service company is their ability to provide internet service and that it be reliable. It’s even more essential during the Pandemic as I rely on a reliable internet connection for work. During the past few months, there have been several times when the connection has been spotty. In the last few days, connection has been unreliable and in the past 24 hours, I have had absolutely no internet service. I contacted customer support and left a message, yesterday. This morning I received an email from monkeybrain stating that they can’t call me back. They asked that I email them if I’m still having internet issues. I emailed them in the morning and again in the afternoon, letting them know I still don’t have internet service. I’ve been completely without internet service for 24 hours.I have not received any support from monkeybrain. On a positive note, the price for service is reasonable. However, if the service in unreliable or you go without internet service for 24 hours at a time the price is not reasonable. Very disappointed!1/19/2021- Im updating my review. A tech came out and solved the problem with my internet connection. The internet connection is now working well with no issues. At this time, Im pleased with the service.

As a company we pay $500 per month for the service. this week the service was so poor than we could not use it for video call.Today it is completely out and no one respond to our phone call.The internet connection is very important for a tech start up and we cant rely on Monkey Brain. Very bad experience.Finally they call me back after 30 mins and apparently fixed the problem the following (definitely on their side). Still it is frustrating.

Biggest letdown. Worst customer service experience I had in years. I haven’t had internet for a week now and they have no customer service, no emails, no calls, no response, instead they sit on their Twitter feed an repost political opinions. I want internet not political news. It’s not worth the hassle.

The crew came without a ladder, the one they carry was small.When finished wiring did a unprofessional job,Left mess behind them. Asking us if we have a taller ladder, so they used ours. Which was not a good idea.Hopefully the internet service will be fast andBetter than they claim.

Day two of no internet after they acquired common network. They are treating outage like a 9-5 job, not a utility disruption that requires all hand on deck 24-7 to fix.

Internet out for a week and no one at monkey brains has called me back or email

This is the internet for you if you love netflix. High speeds for low prices and it supports local businesses instead of big corporations like Comcast.

If you need reliable internet stay away from Monkeybrains!!!

Neil Sigua set up my internet and he did a great job! Super fast and very nice, I now have internet in my apartment. Great price and fast internet, I couldnt ask for more! :)

Service routinely drops. No internet for service for almost 24 hours and no response to service tickets

Neil did a great job setting up our internet! He was on time, fast, and a super nice guy! Really appreciate it! Cant wait to start browsing :)

Had Internet installed by Anthony Francis and he did a stellar job. The building didnt have the ideal wiring setup but he made it work and talked me through the options. Excellent install experience.

Super fast, and much cheaper than other high speed providers in SF (at least in my building). Neil Sigua came to install the modem for us and to connect the modem to the building antenna. At first the speed was around 100 Mbps, but Neil was able to bring that up to over 600 Mbps after tweaking some electronics in the building! Would recommend 👍

Great experience! Neil S was on time, helpful and friendly. Highly recommend.

Its been quite some time since Ive felt motivated to opine about a particular product or service. Today was one of those days where I had a nee plus ultra experience. I am so happy that I chose Monkeybrains as my internet provider. Vlad showed up on time. quickly assessed what needed to be done and did just got it done, no muss, no fuss. If I ever needed another install, I would try to ask for Vlad. I just chilled while he made it all happen.I only have one regret; I waited three years to have the install and wish I had acted on this in 2017. Thank you Monkeybrains and Thank you Vlad!

Devin was professional and friendly. He made sure to answer all my questions. Great work!

Just got set up with a business plan. Had a one hour install window, Neil called 30 minutes before arriving 15 minutes into the window and quickly got me set up. Thank you!

This company rocks! From customer to service to technicians to internet speed! Extremely happy for the service so far...my church is by far more than satisfied and happy.

Weve been Monkeybrains customers for about one month and it has been great so far!The online scheduling was quick and easy. Ron was early for the installation which was a very pleasant surprise! (I have never had that happen with any company/service) He was great, friendly, efficient and gave several suggestions on routers. The connection has been fast and reliable, much better than my previous providers.Plus the pay for the year up front is a great deal!

Internet has been intermittently going down since we activated the service 2 days ago. The company is not answering on their tech support line or on the support tickets. I even reached out to them on Twitter and got no response. Very unprofessional.

10x faster than ATT at half the cost. Devin did our installation and had it set up within 20 minutes. This was a godsend

He arrived on time and was very nice. I have wifi now !!!! Yay !!! I ‘m using the basic internet plan 35$per month .It’s enough for myself 😆I highly recommend the eero Pro Wi-Fi router, because is so easy to sat up, fast and simple.

The technician was able to come earlier than scheduled. Tech (Neil Sigua) was very respectful of distance (install during COVID-19), completed the install very quickly, and was just a pleasant guy to deal with. No complaints at all! Internet speeds were 550mb/s down and 750mb/s up - very quick, amazing for the price.

I dont do reviews but I make an exception this time. Devin went above and beyond to solve a potential crisis that may have been caused by AT&Ts poor workmanship. I thank Devin and Monkeybrains for saving me and my neighbor during this pandemic.

I really have to say, it is a pleasure dealing with them rather than a conglomerate cable company. Their staff was really helpful. I had an issue and it was quickly resolved by two employees Luis and Esther. They were very helpful. Highly recommend this company.

I’ve been a customer for years. When I moved into my new place they were able to set me up with much faster internet than the AT&T DSL that the previous folks were using. Rudy, Alex and the whole team are great!

Awesome speed and the most kickass customer service Ive ever seen from a web provider. Ron was my installer and a super helpful guy.Some of the fastest speeds Ive ever seen and their support is super helpful! I was even lucky enough to have Ron help me with a coupon I received for a free month!

There is absolutely no reason not to get Monkey Brains as soon as you possibly can. It may not seem believable, but heres the deal, its WAY faster than ATT/Comcast, its WAY more reliable and the customer service is WAY WAY WAY better. The customer service representative Ive dealt with is named Becky. She personally responded to an issue I had on a Sunday!So, lets review: pay more to a huge corporation for slower Internet and horrible customer service or get Monkey Brains.

In Alameda service is down more often than working over last month or two. No customer service or answers as to when service will be restored. Meanwhile bill keeps coming.

Very bad people💩💩💩

Was pleasantly shocked throughout the process:- A knowledgable person answered the phone quickly- Our 100 year old building is supported- We were scheduled for install within a week- The tech (Devin) arrived right on time- No long term contract- The price is incredibly low- The internet is crazy fast

Been using Monkeybrains for about a few weeks now. Fantastic speeds; always well above the advertised 100 Mbit/s. Install took all of twenty minutes and was super easy - Neil was great and answered all my questions. Cheapest option vs. Xfinity or ATT. Got setup just 2 days after emailing.

I have used Monkeybrains for years and I have only good things to say. Even when there have been issues with coverage (PG&E outtages and fires) they have always been quick to respond on their Twitter feed and with updated coverage maps.

No more hundreds of dollars monthly free form Comcast, internet speed is excellent. I have all the programs from my new smart TV.

During the COVID-19 lock-down, our comcast connection kept dropping out and I was not able to attend important conference calls. I contacted Monkeybrains and a day later, Anthony showed up to make the install. Our building was already connected to their network so the install was pretty quick. since then (around 3 weeks ago) we have had 1 short interruption which was quickly fixed after contacting the help desk. The speed is significantly higher than comcast reaching up to 100mbps download and 200mbps(!) upload.They are a smaller ISP and that comes with a more personal service. at the time, I had a 6 hour waiting time to talk to anyone at comcast. And when I finally get in touch with them, they were no help at all.. monkeybrains responded to my email within 20 minutes when there was an issue (fixed in 25min).I highly recommend MonkeyBrains and will be cancelling with comcast!

Very happy to support a local ISP! Devin was on time and very efficient at getting me set up. My internet speed has almost tripled (from 90 mbps with Xfinity to 250 mbps with Monkeybrains). Its also cheaper!

We chose Monkeybrains over Comcast at our apartment and the speed is amazing!Victor came in to install and he was very fast and efficient - we were all set up in less than 15 minutes. Great service and reliability!

Been using them for the last 5 years. Had one outage for an hour in that whole time. I get a monthly email with my bill and Ive never had to talk to anyone. Ive never had to try restarting my router and cable modem. Speeds are usually 100 Mbps down and up with 2-4 ms latency. Its awesome.

I want fast, reliable Internet service. I want to know that I can find a human to speak with— who is will be responsible for addressing my concern, not wasting my time before handing the matter off to another department—when I contact my ISP. I want to work with technicians who care about their work, and about the service they provide to their customers. I want the funds I spend on my services to be reinvested into my community, not into the accounts of some far off share holder. I don’t want my internet usage to be collected and sold, I don’t want my ISP deciding which of my services should have priority, or governing the speed at which I can send files or images to colleagues and loves ones. I don’t want my ISP and my landlord conspiring to lock me into overpriced, underperforming service. To put it simply, I want and couldn’t be happier with Monkey Brains.From Jennifer who helped navigate the process of getting Monkey Brains access to provide service in my building, to Devin who installed my service and stuck around to make sure I was getting the speeds they promised (in fact, I consistently receive and send at more than 150/mbps over the promised 200/mbps) everyone at Monkey Brains has been responsive and consistent. I like knowing that if I have a problem I can call back and ask for the specific person I spoke to before and won’t need to re-explain my issue each time I’m forwarded to new Department.Thank you, Monkey Brains.

Terrible tech support/customer service

Monkey brains is San Franciscos number one internet provider. They do not share information of their clients, its affordable its local and its fast! Employees take pride in their work. Now also servicing parts of Oakland. Call, Email, or stop in for a visit today!

Ive had Monkeybrains since the end of 2016. It started out great... quick friendly customer service and good internet. Over the last year though the connection has been dropping more often and sometimes for hours during an outage. The most frustrating part is the lack of any customer support when you need them. The tech line never answers calls, Ive always had to leave a message or email. When they do respond its hours after things are working again or the next day. I guess you get what you pay for, hopefully they will put some money into their customer support & tech support to keep people from canceling.

Im a recent first-time customer with Monkeybrains, and overall I am very pleased with my internet service. Devin Osband was my ISP technician and he was very professional and friendly, and worked quickly. He called ahead to give me a more accurate time of his arrival (which was still within the originally quoted timeframe of 1-2pm, which was much appreciated). He also took the time to look around my place to make sure that my router was set up in the optimal spot; I thought it would have to be positioned in my kitchen, but he found a second port in my living room that serves as a much better location for my router.Although I found the initiation fee of $100 a bit steep, I think it is worth it--plus, that includes your first month of service. I like the ability to pay month-to-month, to not have to deal with or rent a modem, and I like the opportunity to support a local business as opposed to one of the giant ISPs. Each time Ive called Monkeybrains, Ive been impressed with their responsiveness and their customer support. Not to mention, the internet speed and reliability so far are performing as advertised. Thank you!

If it rains, we lose service. I have been a customer of Monkeybrains since the beginning and have trued to stick it out. Even got our building to spend $2500 on a gigabit antenna (out of our own pocket) for the promise of 700mbps speeds that never came. Sure, its $30 per month but what good does that matter if they are down any time it rains and have no tech support over the weekend or after hours. I really want to like Monkeybrains...

I recently leased a room at the ActivSpace building in the Mission and had 3 internet options to choose from. Monkeybrains, Sonic, and ATT. I compared all 3 and Monkeybrains was the cheapest and fastest option of the 3. (by a long shot!) So far I am extremely pleased with the service. It is advertised as being 200mbps and when I run a speed test I get around 350mbps! I have never had an ISP over deliver on speed before, normally I expect to get about 90% of the advertised speed, 175% is nuts! My latency is also super low, and tests between 5-7ms. This is easily the fastest connection I have ever had. I highly recommend this ISP!

Very friendly and quality customer services. Installation on time as scheduled. Great internet speed and good rate. Highly recommended if the service is offered in your building.

I cant really tell a difference in my speeds but that my be b/c of my desktop. Nonetheless the service alone deserves a 4 stars. I expected them at 1pm but they didnt show. Made a phone call, talked to the tech guy, hung up and literally like 60 seconds later they were at my front door. I knew these guys were different when I asked about paying the $400 flat rate for the year and they were like ah pay it whenever. Nice. Just b/c of that Im paying instantly. Thanks

This review is ONLY for the installation techs. We have not started our service with the company yet. Stephan and David were real pros. Came in and got the job done. Could not have asked for better techs than these two guys. Real professional and quick.

This new company is an absolute life saver awesome services even better staff (Kendall Hall) u guys are the best!!

These guys are great. Response time to set up my install appointment was super fast, but be prepared to schedule 2-3 weeks out (I was, since I was still with comcast). Costas came out to do the install and was super accommodating with getting the cable routed just right as to not upset the landlord. So far the speed is as expected and will likely go higher, Im told. If anything changes with my excellent experience thus far, Ill update this post.

Monkeybrains...the ISP that dreams are made of!I represent a property group with numerous new builds in San Francisco and wanted to provide our properties with the best fiber optic speeds and service available. Spoke with a few of the operators in the city and for one reason or another didn’t think any of them hit the mark. Until I found Monkeybrains. Their customer first mindset matched my company’s own and has led to the happiest tenants in the city.I’ve never seen an ISP with team members so excited to get people the speeds and service they never knew they could have. It’s an entirely different experience from any other company you can think of.Immediately after a call, Leslie was dispatched to get our first building online. A few hours later and our entire brand new building was up and running! No idea how he he made sense of the maze that is our electrical system in that speed, but he did. And made it look easy.Since then, every prospective tenant has been excited to know we offer Monkeybrains and every new tenant has had the fortune of meeting the apartment ISP install Guru himself, formally known as Neil. Trust me when I say, the force is with Neil. Tip: Ask him about Star Wars and you’ll see the biggest smile the world has ever seen.I don’t know how they do it, but they just never give excuses and do all they can to make themselves available if anything ever arises.Proud to support this local business that makes themselves available to the community and our growing needs. They provide indispensable service at an insane price, with impeccable service.Just check out the up/down speed averages in one of the apartments!Our tenants are happy and so are we. Thank you!“Fast a** internet and fast a** service!” -me

Had to move from the city or else I would definitely use them again. Great service from the get go!

I have had better customer service from Comcast than I have from Monkeybrains... When I signed up a year ago I had great customer service and speed, but I have no idea what has happened in the past year.I recently had an outage and left a message and submitted a ticket to technical support. They didnt pick up or return messages to their Tech Support extension-- only when I hit the extension for New Customer did someone pick up and tell me technical support was not busy and would get me on the line with someone. It seems like Monkeybrains only cares about getting new customers, not helping existing ones.There are too many bad experiences to list but to summarize and give a taste of how unprofessional and condescending everyone was:-Nelson was apparently the only supervisor on duty who was supposed to call me back within an hour after his lunch. He did not, and when I finally got a hold of him at the end of the day, he was rude and constantly interrupted me. I asked to speak to his supervisor, and he said he reported directly to the owners of the company, and gave me an email to reach them. I later found out, he does not report directly to the owners and the email he gave me did not go to them.-Carlos was my over the phone tech support, and was the most condescending person I spoke with during this time. He was very rude, cut me off constantly, and implied I did not understand basic concepts, technical and otherwise.-Zach was the at home tech support who tracked disgusting San Francisco dirt into my apartment. He redid the troubleshooting I already did over the phone and said there was no problem with the internet and was in a hurry to leave. When I urged him to try harder because it was not only my laptop but my router and all other devices that were not working, he told me he was not really a tech guy.- Anders (Nelsons actual supervisor) kept misgendering and calling me by the wrong name even when I corrected him, and basically stonewalled my complaint. He told me he brought this complaint to his supervisors (the owners) and that they were unwilling to speak with me.I want to believe this kind of condescending behavior is not culturally acceptable at Monkeybrains but my experiences tell a different story. What is the point of doing business with a local company if they are just as unhelpful and uncaring as the bigger companies?

Ive been using Monkeybrains for about 3 years now. I recently moved and would never have moved to this building if they did not have this internet service! The customer service is phenomenal. Ive experienced a problem only once and they came out very quick to fix it. The speeds are great and the installation is super quick. I love that it is non-contracted. I have commitment issues...especially when it comes to internet providers.Thank you Monkeybrains for being fast, reliable, trustworthy internet!

Outages are extremely regular for our Business Class MonkeyBrains service. Internet goes down during the business day for at least 1-2 hours weekly. Every time they call they say they will work on it then it happens again days later. Uptime is too important to use MonkeyBrains!!

UPDATED REVIEW 2/11/19After an email conversation with Monkeybrains, any ruffled feathers on either side of the equation were smoothed. Misunderstandings in the Age of Aquarius, which rules science and technology, is common. A creative and ultimately workable agreement was brought forth to help assuage my very real financial concerns. Thank you for your help and consideration. Sincerely, Em B.PREVIOUS REVIEW: 2/6/19Monkeybrains, thanks to my experience with your employee Lewis, you just earned yourselves a 1-star Google review. Your services are EXORBITANTLY expensive at $100 a month for, faster internet services, at my office building. When I emailed customer service about how MONKEYBRAINS INTERNET PRICING FOR MY OFFICE BUILDING IS VERY EXPENSIVE compared to other providers, I received a snarky reply back from your (cough!) service(?) agent? Sounds like a teaching moment for your employee Lewis MonkeyBrains. Well be having a conversation later today about my complaint with Lewis Manager.

Their customer service is going down hill fast. they are rude and unhelpful. they were good to begin with but not now. iffy signal strenght

Amazingly fast speeds (300Mb), installation was easy and very friendly support. Hurray!!! Love them.