We have a Tesla and got a flat the night before our wedding night. Nelson’s towing saved the night and were on time. THANK YOU MICHAEL!!! Y’all gave us baller service..

I mean, they showed up, and showing up is half the battle. But the other part of the battle is communication. The first contact I had with Nelsons Towing was as a provider for AAA. The tow truck didnt arrive for 2 hours and when AAA checked the status, they said arriving. Fast forward 40 minutes, and the truck pulled up. I thought it was a fluke and used them a 2nd time, the dispatcher said the tow truck would arrive in 2 hours so I killed time. 2 hours and 40 minutes later, no show and I had to get to work so I just canceled.

Nelsons tow are a professional company, Marina is really good.

After calling my roadside assistance I got the usual text with how long it would take for my tow to arrive (45 min ) but they actually showed up in (15 min) I was assisted by Herman whose truck was clean, cozy & smelling nice. I hope you don’t have to use a tow but if your do & your in SF I recommend Nelson’s Towing !

Wow. One of the worst customer service I have ever experienced. I called my Chase Reserve to complete a booking for my car since its not starting. The estimated time for this towing was for 8:00AM-8: 30 AM, however, the tower did not arrive until 9:30 AM which was fine. I calculated for that. When the tower arrived, he notifies me that there is a $75 minimum. Unaware of this, I told him that I can call the auto shop or my credit card and get back to him. Instead of allowing me to do this, this employee said You know this is not worth my time, Im just going to cancel and hung up. Baffled, I tried to call Nelsons towing owner to inform him of my interaction. Instead of hearing me out, the owner continued to interrupt me, said he should never have picked up this order and also hung up on me. When I tried to call back, he said he was driving and couldnt talk. I understand that youre driving and dont want a ticket, but perhaps as an owner, you need to find a better way to communicate with your customers. The way this owner demonstrated his customer service skills is appalling and I am not shocked where his employee learn his communication skills from. This towing company is all about greed, money, and minimum. They dont care about the customers or care about helping someone who is in need. If I could give them no stars I would, if you have a choice, I would avoid this towing company at all cost!!

Worst service of any tow yard Ive ever dealt with. After I finally paid $2700 to get my car out. I discovered that they had stolen 6 cell phones, my buck knife, and my iPad pro out of the luggage I had in the back seat. Shady business at this yard for sure...

Got my 28 year old beater car stolen in Colma SamTrans. CHP had it towed very few miles after finding it in San Francisco within 72 hours. Great job CHP! Car in yard for only 12 hours. Charged $500 to recover. The thieves caused less damage financially than the towing company. Nice little business model.

Friendly, effective, and more affordable than their nearby competitors for an in town, non-emergency tow. Id definitely call them first if I need another tow.

Walter the tow truck driver was prompt, speedy, friendly and very professional. He brought my car all the way to the dealership and did some tricky maneuvering to park it in the lot. I recommend Nelson’s Towing and Walter if you can get him.

Great service from Ishmial. I dont know where these bad reviews come from, but my experience with this company was pleasant and professional.Driver was on time, polite, and quick. Got my car where it needed to be for a fair price.THANKS NELSON!!!

I had quite the situation with my car... it was a nightmare. But Marina quickly set up a tow with Mike and they were both amazing! Marina made sure she fully understood me, given I was out of the state (not ideal...), and mike kindly dropped it off exactly where I asked him to. Both were really friendly on the phone and I am extremely happy the situation is over with....Thank you guys!

Roberto was brilliant. The flat bed truck was state of the art, turned up really fast (under an hour) and towed me over a long distance for a reasonable price and got me where I needed to be. Roberto done everything to protect my car - even checking inside my wheels for any obstruction due to brake damage before moving it. Thank You!

The worst service ever... the driver didnt care that he was late over 4 hours Moreno Z is his name worst attitude and doesnt understand english if you dont want to work at a place then dont work there... i hope i could give this review ZERO star.....

Just got blocked in by a driver for this company. After honking repeatedly, and calling the dispatch number on the truck, the driver finally came out. Not sure why he had to block cars in on the street when there is a parking lot where he was going. Also not sure why the driver decided to stop in the middle of the block with a car strapped to his tow bed. Glad it wasnt my car he was towing, and left abandoned on the street while he went into the store to get things. Plus the driver acted like it was no big deal that he blocked me in. Completely unprofessional company. I will never use them.

Great on answering phones, not so great on arrival times

Fast service and my tower was very helpful and awesome - thank you so much :-)

They was quick and accommodation

Horrible service, was waiting for almost 4 hours after being told it would take 2. Every time I called they just kept saying 20 minutes and the driver will be there. Had to call another tow company and they got here within a hour.

They were running late so cancelled the tow after I had already been waiting an hour. Left me in the tenderloin (very bad neighborhood) with no help. Supervisor was unprofessional and on a serious power trip. What has happened to accountability and human kindness?

Friendly staff and prompt service. Call them first when you need a tow. Thanks team!

Micheal was great and helped us get our back and running.

It was acctually a realy great expierience they came on time idk what all others are talking about lot o fun great i suggest it

They accepted a job for our motor company and never showed up or called to tell us that they couldnt do the job. It was such an inconvenience and quite hard to find someone to cover the jumpstart. The poor guy waited two hours before he called and had to wait for us to find someone else. I just wish they wouldve called us to cancel

Left my wife stranded late night. Said they would arrive in 45 mins, delayed additinal 30 mins, and did not show up even after she waited for 2 hours. Middle finger to Nelsons Tow!

Worst experiance ever had took them 3 hours to show up and did not deliver my vehicle till the next day and they promised to deliver at 6 AM they didn’t show up till 10:30 AM and when I got my car back my battery was completely dead they left the ignition on and also I had a blanket in the trunk and it looks like they used it to lay on the floor there was There was so many pieces of leaves and dirt on my clean blanket and I also called the dispatch asking when there gonna bring my car so I won’t be waiting like a dumbass and they said they could take it back where they picked it up and I can pick it up there if I don’t like it Literally could have not gone any worse!!

After 3 hours of waiting for a tow, they were a no show.

Showed up 45 minutes early...then cancelled my tow! And blamed me!

Marina, the dispatcher is the most unprofessional unpleasant person & should not be dealing with the public in any capacity!! She has no regard for the company that she represents.

They were so swag like dam

The time of my lofe

Good service

The worst experience had taken them 3 hours to appear and they did not deliver my vehicle until the next day and promised to deliver at 6 AM. They didnt arrive until 10:30 AM and when I recovered my car, my battery was fully charged. dead they left me on and I also had a blanket in the trunk and it seems that they used it to lay on the floor there were so many leaves and dirt on my clean blanket and I also called the office asking when I will bring my car to not wait like a fool and they told me They could take it where they picked it up and I can pick it up there if I dont like it. It literally couldnt have gotten worse! #google translate switch