I ordered a bouquet of flowers to be delivered to a hospital for a sick relative. The order was made and $67.90 paid Thursday January 24th. The website is misleading because everywhere you look you see same day delivery and you even have to select same day option. After selecting gift and enter credit card information you see in small print same day not available after certain hour and delivery will be next day. I was still ok with next day but never received any notification of delivery until next evening 6:00 pm Friday. The order was placed at 2:30 pm day prior you would never think delivery would not happen until the following evening after discharge. My relative went home and never received flowers. I called customer service and was told everything was ok the flowers were probably at the nurses station. I had to inform her my loved one was at home. I asked to cancel and she said she could reroute to home address for delivery NEXT day. So we are at day 3 with nothing still. Saturday comes and go’s and still no confirmation of delivery. I call 4 times to check progress and I’m assured flowers are out for delivery. Saturday evening around 5:00 pm I get a call from the customer service representative stating the florist can’t find the address on GPS. This is hours AFTER I was told flowers were out for delivery. I repeat address to her and she had entered the zip code in their systems backwards. This company is a fraud and never intended on delivering anything but charged my card $67.90.