Everything went smoothly and I got a competitive price for selling my car with CarMax. Someone greeted me at the door and sent a friendly rep out to my car within a reasonable time to start the appraisal process. I had to come back another day for the final sale but that was taken care of quickly as well. I had arrived at the location 30-40mins before it was open to line up as suggested.

So unfortunately, I can only give the appraisal process at this place 1 star. I can’t speak for the sales side. But this was a HORRIBLE experience. The staff were very sweet but there is absolutely NO explanation about why it took 7 hours to sell my car to them. I was quoted 3.5 hours on a Monday after getting here right at opening. It is now 7 hours later and I’m still not done. This place is VERY poorly run if it takes a business 7 hours to cut a check for the remainder of my loaned car. There were several people ahead of me from out of state that were in the same boat with seemingly no explanation as to why it has taken so long. In short, do NOT come here to sell your car. Go to a smaller one, like Escondido. Otherwise, when they tell you a time, add three hours to it.

My experience with pre-ordering the vehicle online was seamless. When I went to pick the vehicle up with payment it took longer than I expected. I appreciate the Covid pre-cautions but it would have been nice to have it communicated to me the approx. time to complete the purchase. I ended up staying till closing and their printer died, I ha to come back in the next day.

Derek helped me with selling my car to CarMax. A few minutes after I checked-in with the Business office, Derek called to let me know that he would be taking care of me. I was there for an hour and 15 minutes total. He continued to call me with updates on his progress with my paperwork. He was clear with communication every time.Thank you, Derek, for a professional, courteous, and positive selling experience!

All the ladies in the service dept. were awesome, especially the manager.The purchase was painless and my trade in was fairly priced.My one suggestion is after first contact, you should assign one person to walk you through the process. Every time I called I had to speak to someone new, if I could get someone on the phone at all.

The online shopping experience is good, but could improve with higher quality photography, particularly of interiors. The in-store purchase experience is not high-quality. The car I bought wasnt thoroughly cleaned at purchase, and I had to put in some work to find the right person in the business office to properly handle the financing with my bank.

Worst Attempt to Sell a Car Ever!Send messages before appointment with Lies about wait time, got there at 1:50 for my 2:00 appointment and was told Id be able to sign at 10pm, they overbooked appointments and it cost me an extra day before my Big Move to Texas🤬🤬🤬

Would have given San Diego CarMax 5 stars except for one customer service rep, Jeff in the purchasing department. But that was one out of many who were helpful, kind, and motivating.Would recommend this process to everybody and if you get that one not so helpful / nice rep, don’t hold it against them. It’s worth it in the end for sure!Great quote which took me there in the first place and that’s the appraisal and offer I walked out with. AMAZING! Thank you CarMax!

Went in to sell my car, had already did the online appraisal and had an appointment for the following day. Everything started off good when i first got there. They did another appraisal at the location and said it came back the same amount as the online one. Prior to that i was waiting about an hour. Tim (the employee i was working with) told me he was sending the appraisal over to the business side of CarMax to get the paper work going. He told me so sit there and wait and he would be back with me once the paper work was ready. I sat there for over an hour and half before me boyfriend showed up. He went into the business office asking what the hold up was. They said they had no idea I was waiting as they didn’t receive anything about my car. I spoke with the business manager who spoke with the sales manager who told us Tim didn’t give them anything and went home for the day and hour ago. I got there at 5pm and it was now 7:30 at this point. The business team was amazing and expedited my paperwork and had me out of there by 8pm. I am giving two stars as the business side really took care of things at the end. I am 6 months pregnant and was there for 3hrs, the employee didn’t not take care of my paperwork and left without saying anything.

The offer was a fair price. The service was nice and respectful. But the waiting was a little boring, put thats OK. It was good experience over all.

Came in to sell my car, fast and hassle free process. Received payment right away.

Very straight forward. No games. No waisting time.

I am interested in selling them my car. After being unable to get a quote on the internet, and getting a different set of information by phone, I finally went in and was able to get my quote. It went fairly smoothly, but the process of actually selling the car to them sounds like it can be as much as an all day event. I guess given the volume of cars they deal with, it may be about as good as one can hope for.

From start to finish, your team was very helpful and attempting to make a complex transaction as smooth and easy as possible. And when sending me off with additional paperwork that needed notarization, they made sure to complete it for me to avoid any missteps from inexperience. It was incredibly helpful.

Interesting. They had a chance to make a Great impression, since it was my first visit.Very much a Turn N Burn operation...seems they get paid by the # of Appraisals they perform - not the quality of contact w/customer. Probably a Fair assessment of my vehicle.

I wish I could give more than 5 stars. Miss Susana was extremely professional, sweet and took care of me as she would take care of her son. I felt at home with her service and dealing with me was really stressful lol because I had so much questions to ask and I even repeated some questions multiple times but she made sure I understood everything and took her time to help me. SHE EVEN CAME IN ON HER OFF DAY to help me. That’s crazy right there. I’ve never seen anyone do that. I even offered her a tip but she refused which hurt my heart because she deserves it but that’s being professional again. She’s very respectful, and has good customer service. She made sure I didn’t miss the deadline for my warranty by getting in contact with me everyday and I know she has multiple people to deal with. I can keep going but honestly, I think she deserves a raise or some better position or something please. She’s amazing. I don’t know her before, I’m African and I just moved to San Diego. So this review is really from my heart. And thank you guys for having such an amazing employees. I think the employees are just nice because most of the employees I spoke with was very helpful as well. I will definitely come back haha. ☺️

Bought my car here. I got a great deal on my vehicle Jeep Cherokee Limited. The car runs well and the staff there were incredibly helpful 👌

Financed an 05 Toyota Corolla back in 2014. Hefty down payment but worth it. I still have my Corolla almost 8 years later. Only minor repairs since then. It runs well. Quality vehicle.

For such a big company it was some of the worst service I have ever experienced. There’s no reason why a person should have to wait five hours to get their car looked at and paperwork done. And there was absolutely no reason to make an appointment because when I got there they said we’re busy we’re not even taking appointments anymore. They either need more employees or they need some Really good customer service training they really need to get it together.

Great experience today at CarMax Kearney Mesa getting a used vehicle!! As painless an experience as it could be!

First time there, refer from a friend. When to sell my truck cus Im moving out state.All crew are professional, friendly, & I get a good $$ for it.I totally satisfy with . Thank you car-max.

I think this is the 4th time I have sold a car to CarMax. They were a bit busier than the last few times, so it took a little longer. The process was super simple and the staff was great.

I truly enjoyed the CARMAX experience. Thanks for making buying a car easy during these crazy times. I felt I got a great car and a great deal even though those are hard to find right now.

My longest wait time was 1.5 hours, not bad at all. Everyone was respectful and easy to work with. The instructions were clear and straight forward. I appreciated the ease of transaction.

Experience was extremely pleasant. Very professional, courteous, paid much more for my car than the dealer offered me. I was pleasantly shocked at the entire experience. Would highly recommend them to anyone.

Don’t be discouraged to visit their location because of this. Just wanted to share that experience so you know about what it’s like to have an appointment. I waited nearly an hour despite arriving early to my appointment. What’s the point of making an appointment then?My appointment was for 4pm and I arrived 15 minutes early. I checked in and was told there was a 15-20 minute wait. However, I waited until 4:45 and was still not seen. I asked twice about the estimated wait time and twice was told it would be about 10 minutes. Finally, I decided to reschedule for a different day. The person helping me advised me to arrive 15-30 minutes early if I wanted to be seen on time. That’s crazy because that’s exactly what I did but okay...In conclusion, their scheduling system is REALLY bad. This review is mainly feedback on that aspect of their services. Hopefully my next appointment goes more smoothly.

Collin provided excellent service. He answered all our questions and was very helpful! Thanks Collin!

Its a busy time for used car sales. I sold my used car within a day of posting for sale. Having said that, CarMax is busy. My vehicle shipped from out of state and was at Kearny Mesa within a few days. It wasnt ready for about a week after that and I had no updates except that it arrived. The support center helped me find out what the hold up was after about 5 days of me waiting. Thats the only bummer, but also with a silver lining in terms of customer service.I got there 30 min early to my appointment and was taken right away. Initial paperwork was finished and then the wait. There were probably 8 other cars waiting for customers at the same time as mine. I waited around roughly 90 min before I could finish my paperwork and drive off. Total time there was about 3 hours. Try not to bring your kids if you can help it, they will get bored.Great experience overall. Friendly staff at the store and over the phone with the support center.

The purchase at the dealership went well, employees very helpful and caring. Shipping a car just 400 took WAY too long. Will never do that again. almost 3 weeks.

I came here to sell my car and it was pretty busy so I dropped off my paperwork and they told me to come back later to pick up the check. I had to work that night and was cutting it close when I arrived. Deborah personally helped me out and was fast to ensure I was not late for work even though I had more paperwork since my car was registered out of state. Can not thank her enough thank you so much Deborah.

Your service and process of selling cars is excellent. I ordered a transfer from another state to test drive. Your customer service and follow-up in keeping me informed was top notch, as well as your service on fixing something on my car in the 30 day time frame. I received a rental car and was updated regularly on the repair process. In addition, you were very fair with the money amount of turning in my old car...I love that you have 30 days to make a final decision on keeping a car. This is exceptional and I will never go to a dealer again...However, your wait-time is too long. It was a 5 hour process from test-driving to buying. You really could improve on that ! On the other hand, I am happy your business is striving. Thank you !!!

Everyone was kind and informative. The only suggestion would be to plan on spending 3-4 hours for the entire process for selling only. Not sure of the purchasing procedure

I am very satisfied. I waited a week before going in and it cost me $600 dollars less for the car I sold. Still though, it was the best offer from several other places. The quote from CarMax was over $4000 more than the car dealers! It was a no brainer.

Started rough. Made an appointment and showed up an hour early. Was told to wait in line, then told I could go inside, went back out to my car as instructed and someone came right out and took my key and then told me I had to go back in the line... It took over an hour in the morning. Next someone told me I would get a call to come back and complete the paperwork in 21/2 to 3 hours. 4 hours later I started calling to see what was up. After 5 hours Melissa called me and brought me in and completed everything very quickly. She was great. So to recap it Chaos and confusion in the morning, competence in the afternoon. Melissa and the amount you gave me for my car made it worth the over an hour wait and made this a 4 Star review. The mess in the AM was a 2 at best.

I have the car that I wanted allAlong

Excellent seriously best service weve ever had for a vehicle dealership. Absolutely satisfied and will be coming back for our next vehicle.

Tricia Soderstrom and Tony were very helpful in taking care of me and my family pick the right car for us. The car was great but the people working in Carmax are truly the invaluable asset. Their sense of customer service was way better and beyond than what I personally set for myself to receive! Truly a great experience. Thank you guys.

Last time I had purchased a car from a dealer was some 20 years ago. Things changed, for sure. Carmax offers a concierge-type service. Exceptional customer care, with easy to understand terms. Brady was awesome!

No time wasted and no heckling entire process less than 90 minutes.

It’s hassle. I already spent 2 he getting carmax appraisal but when I decided to sell the car with the appraised price and process and very lengthy. I came in when store open, waited an hour to get to the front desk to submitted all paperwork. Then i was told it will take 5hrs to get the check. I was left stranded and doesn’t have the car key to go home. Carmax should at least offer a shuttle service. A better way should be online appointment to come in and finish paperwork. This is the longest car selling process I have experienced.

During the purchase experience I did not feel like I was more than just a unit being processed but that being said it was a easy and quick experience. Currently the car purchased is in the shop for some minor repairs that CarMax takes care of if you report them within the first 90 days so The loner they gave me is absolutely amazing wish I would have bought it but out of my price range. Which is kind of the point isnt it if you go to CarMax youll find a good car in your budget no matter what.

ZERO STARS Terrible experience absolutely terrible, the service department will not even pick up the phone(if you look at other reviews it seems to be a trend.) Four days after purchase and I have called every day and the only guy that answered is the sales guy that sold me the car, mind you thats not even his job, I called him as a last ditch effort and was told someone would be in contact with me, never happened. Once they give you the car good luck getting any kind of service.

CarMax is without doubt the best place to sell your vehicle. I have sold four cars to them and got great value every time. However, I have a few complaints about this most recent experience.I had a loan on the Chevy Camaro that I sold you. When I did the online appraisal, the printout said that I would need to bring in the title or pay-out information to sell the car. This led me to believe that I had to pay the loan off before I sold you the car. So I paid it off. Then I brought it to CarMax the next day, and was told that I couldn’t sell the car because I had paid the loan off but didn’t have the title yet. I had to wait a month to get the title in the mail, and when I got the car appraised again, it came in $1,200 less than the first appraisal. I still sold the car to you because it was still the best deal, but all this mess could have been avoided had the information from your website clearly explain the rules regarding loans and the title. I lost money and went through a lot of stress because of this.The day I sold you the car, it took half a day to finally get the papers for signing. It did not take this long in the past, maybe an hour or two at most. I hope you can improve turnaround times especially now that COVID is over.Otherwise thanks again.

Professional staff especially Collin. He was very helpful and informative, answering all our questions.

Sales Rep, Jack G., did great! Service Department did great! EVERYTHING ELSE from selecting the vehicle, having it shipped to the Kearney Mesa store and getting updates on when it would be ready was ABSOLUTELY HORRIBLE! I have purchased from Carmax previously, and would not recommend them, unless they improve some HUGE communication issues. One star is too many.

I needed to sell my car because I can now walk to work, and the people at Carmax were all very helpful and gave me a fair price without any hassle. They did not pressure me to buy something new. It was during a very busy Memorial Day weekend week so it was quite busy, but everyone we encountered was very helpful and professional.

Called at noon and inquired about a specific vehicle. Happened to be an electric vehicle. They confirmed it is still available. I let them know I will be coming in by 4PM and they said that is perfectly fine. I drove an hour, showed up at 4PM only to wait around for an hour and 20 minutes before someone would show me the car. There we were about 5:30PM, waking out to the car to find it completely dead. They had half the day to change the car I called in for almost 6 hours prior. The car was so dead, the battery port would not even open. After I proceeded to show the very helpful but completely lacked of knowledge gentleman how to open to port, we were able to plug it in only to find that the car a really doesnt even take a charge at all. I politely asked to speak with a manager and a fella by the name of Josh came out to chat. Immediately he offered to hold the car for another few days and not sell it to anyone else. Meanwhile, they would troubleshoot the problem and possibly even fix it. Josh did mention he would then transfer the vehicle to a location closer to me but their transfer fee is $99. There was an identical vehicle on the lot, priced $1000 less but apparently, that one was being held for someone.... For a week! I offered to opt for that vehicle since I was already there but that didnt work. There is was, half of my day wasted, looking at Josh who had his hands tied(or so he said) and couldnt do anything for a customer that has purchased several vehicles from this place. Allow me to solve this for you. When someone is interested in an electric vehicle and they clearly tell you which vehicle, charge the car!!!!!!!! If the car doesnt charge, call your customers and let them know!

The process around selling our car went fine - the Carmax team was helpful, polite, professional, and courteous. The business office process needs a lot of attention - the lines are way too long and the process is incredibly slow. We left the office and came back several hours later to get our check, and even then we had to wait far too long. Everyone there was nice - but overwhelmed. There has to be significant work in terms of staffing increase and/or automation - I seriously question whether I will do business with Carmax again.

Great! My sales person went way beyond the call of duty and answered my questions even on her day off!

I am very happy to say this location gave me top notch service! Rey went above and beyond in helping me find the perfect car.Only thing they failed to mention my 2018 Chevrolet Volt had a recall.The tire on right back also keeps going low in the pressure.I called CarMax regarding the recall they said they can’t fix that. I have to deal w Chevrolet.

Ive returned to Carmax due to my first experience years ago. I like the haggle-free environment which makes for a pleasant experience. Also, the sales rep are courteous and professional. The recent sales rep Ive dealt with was Jordan. The young man was straight to the point and honest. Hes got a bright future ahead of him. I ended up leaving the lot with the car of my choice and piece of mind knowing that Im driving off with a quality vehicle!

I bought 2 cars from that store .... great service, & attention to detail

The Business Office was a total joke. There was at least 8 people back there, absolutely no one in line or in the showroom and they still made me wait FOUR HOURS. That was an absolute joke. Where is BOLT’s speed there?

CarMax is a VERY busy place, so if you are planning to sell your car, be prepared to wait several hours. Its not that they are slow, they are just dealing with a huge influx of business these days. I made the mistake of trying to go in the afternoon and when I got there, they were no longer buying cars that day, so I had to come back early the next morning before they officially opened and there were already like 10 people in line. Once I was assisted and the process began, everything went fairly smoothly. I was selling a car that still had a few months left on the lease so it took a little bit longer than it would if you owned the car outright or had it financed. But they gave me a very good price (way more than any dealership) and I was able to use that equity to put a down payment on a new car. A few hours after I arrived they handed me a check for the difference and that was that.

Spent an hour sitting in the sun waiting for them to appraise my car, when all they did was put the model, year and mileage into their website (which I had done already). Wasted my gas and time. No consideration for condition of vehicle and not even any questions about maintenance. They dont care. They just give you a low-ball offer to offset any unexpected issues that may result from their expedited buying process... Appraiser insisted they were the best saying were the biggest car dealer in the country. Well, McDonalds is the biggest hamburger dealer in America, and I can definitely see the similarities. If youre willing to take 20% below the lowest KBB estimate on an almost new car, youre welcome to deal with this awful place. Not for me..

I sold my significant other vehicle with CarMax for a great price after it was assessed at the high end of the Kelly Blue book value. After this experience I gave the assessor and the business office high praise and five stars after my interaction.I then decided to sell my own vehicle after this pleasant experience. Now compared to the first vehicle sold my vehicle is in much better condition with all the necessary maintenance records available and always kept clean and tidy. However, on the day of valuation I was assigned Tim the assessor who valued my vehicle at a low ball amount way below KBB value. I now have to rescind my previous rating down to one star given the quote given. I honestly believe it comes down to who you have as an assessor on the day you attempt to value your auto. I’m positive that if I went to a different Carmax with a much more pleasant assessor my valuation would be much more acceptable and worthwhile to sell.

Eric and his team are amazing! As a woman, going in solo, I felt very confident I was not getting finagled. Eric and his team were very patient, honest and friendly. Just the right amount of everything. I have been to CarMax twice now for two different vehicles and I have always had amazing experience.

It wasnt quick, they are very thorough and that takes time. Besides, I had my work with me and had where else to be. I look around at all the cars and chat with some of the employees. I would totally recommend Carmax.

They work hard to ensure customers are taken care of. Very popular dealership so therefore very busy. Everyone involved in the process does their best to ensure a smooth and pleasant experience. Great selection and good prices. Thank you CarMax.

Wonderful and EASY experience! We were bracing for the usual stress involved in buying a car. Our sales rep Elena was wonderful.. We were in and out in less than 2 hrs with the perfect car! Thank you!

Excellent help was fast and easy our sales guy was awesome my brother in law even bought a car off of him

Made an appointment and 7 hours later, told 15 min to sign and finalize, another hour went by. Person just came and said another 15 min. Slow and keep apologizing. They act nice but service is horrible.Quote was ok but service and finalizing, horrible! Supposed to be quick and easy and clearly is not!

I came in the late afternoon with my 3 sons. I thought the experience would be easy and smooth particularly since I was paying cash. Granted my car, a Mazda CX5 was not the most expensive car on your lot, but I didnt appreciate the fact that the sales woman took so very long to train someone new..even how to use the computer!! It took hours longer than necessary to complete the sale. You should train people with a mock customer!!

My visit went really well. Everyone was social distancing and following protocol. The sales rep who assisted me with my new car was very helpful and friendly! He made sure I was comfortable and made sure I understood everything. Overall, I highly recommend Carmax to everyone.

Excellent experience highly recommend shopping here again! Thank you for the amazing service!

I had to wait 6 hours the first day to sell my car after the appraisal on a Satruday. They could not complete the transaction becuase they said Toyota had an interest in the a Jaguar i had bought form Carmax and finaced through Chase Manhantan at car max.I was not contacted all weekend i had to call corporate on Monday and it was resolved immediatelty.In summary it took three days.

I recently purchased a SUV and it had some AC issues. I called to the location on Balboa Ave. Aubriana answered and made sure I will have an appointment, they were busy so the closest appointment was 2 weeks out, which was fine to me. Once I dropped the vehicle, Audriana was nice enough to call me and let me know that the repair will take longer than usual, so she gave me a rental and off I went.Sadly, the mechanics were not as professional as Aubriana, they fixed the AC issue but they destroyed the front bumper in the process, I showed Aubriana the damage and she immediately assure me it would be fixed and apologized for the inconvenience.It took them around 3 days to fix the front bumper (about right time) and I can not complain of the final result.Thanks to Aubriana, my experience was a pleasant one, Im sure that without her I would have react differently, shes a pro and because of employees like her I recommend this place... However, if you take your vehicle for service, MAKE SURE YOU TAKE PHOTOS AND VIDEOS right before you leave it to them (as I did) just in case the mechanics do whatever they want.4 out 5 stars just because the lack of care of the mechanics; Aubriana Osorio saved the day.

On my last 2 visits I had the most wonderful experience with my sales representative Jesse at kearny Mesa. She was polite, fast, attentive and so much more. I finally got the suv I wanted Toyota Highlander 2018 and I love it❤️

I received a great offer, customer service and the whole process was extremely easy!

Colby was great he took care of us even came in on his day off to finish our car buying process.

Great vehicle- 2015 Highlander Hybrid Platinum, Great Offer on my Trade-In, Great Service from Rene who stayed late to close my sale after hours (I arrived late) and in about 90 minutes the deal was done, Great Service from Manager Tim who held onto my trade in so I could return and remove items I forgot. HIGHLY Recommend Car Max EASY & STRESS FREE! Thanks to All! Ron

Considering the situation. Safe to shop.

We had an easy and successful experience at CarMax. We were able to sell our car to them for the fair market value price without hassle. Then we found the car we needed for our current circumstances, again at fair market value price, and purchased it easily. We are new big fans of CarMax!

I came in on Sunday to purchase a Bmw X5 on Sunday and as I sat down with Brian Heaton to buy the X5 and he asked me if I would be selling a vehicle to you. I said yes I had a leased Jeep to sell. He said hold on I dont know if we can purchase it from Chrysler financial. I said that I had gotten the jeep appraised on friday and Tim had told me to talk with your Business office to confirm that you could buy my leased vehicle. I talked with the lady at the counter and she checked with a couple of people and said Yes. I think her name was Gloria. Brian came back and said I would have to come back doing the week after calling Rick in the business office.I talked to Ricky on Monday and he said that someone would call after 10am. Allison called and told me that you could buy the Jeep. SHE TOLD ME THAT I SHOULD GET THERE AROUND 8:30 BECAUSE THERE WILL BE A LINE!!. I GOT THERE AT 8:45 WALKED INSIDE THE WAITING ROOM AND CONFIRMED THAT THE 3 OF THE 4 GUYS WAITING WERE THERE TO SELL THEIR VEHICLES TO CARMAX. THERE WERE NO ONE WAITING OUTSIDE. AT 10:00AM A LADY CAME OUT FROM THE BUSINESS AND ASKED IF WE WERE THERE TO SELL OUR VEHICLES WE SAID YES. SHE GAVE US A JACKET AND TOLD US TO COMPLETE THE INFO. SHE THEN WENT OUT SIDE AND RETURNED IN ABOUT 10 MINUTES. SHE BROUGHT THE PEOPLE FROM OUTSIDE AND DIRECTED THEM TO THE ROPES TO FORM A LINE. WE SAID WAIT WE WERE HERE BEFORE ANY OF THE PEOPLE OUTSIDE AND ASKED HER WHY DIDNT SHE TELL US TO GET IN LINE WHEN SHE FIRST CAME FROM THE BACK OFFICE. SHE CHUCKLED AND SAID YOU WORK IT OUT AND WENT INTO THE BACK OFFICE!! YOU HAVE A GREAT BUSINESS CONCEPT, WHY NOT KEEP MAKING IT BETTER?

Online appraisal was easy. Customer service was great. Cole Horn appraised my car fairly and thorough. Final appraisal was easy. Dominic Deanda and other Employees in the Business office were all polite and all I had to do was pretty much sign! Carmax made me this experience awesome!

A bit of a long wait, but only because they were very busy. Selling my car was super simple and pretty quick.

I purchased a new car (new to me) on March 18th but noticed a burnt out bulb and a piece of decorative trim that was falling off. I called CarMax to make an appointment and they were able to get me in on April 1st. I arrived early and was able to drive my car right into the service area. Everyone was VERY friendly and an hour later both issues had been fixed and I left. It was a very pleasant and easy experience.

Have to acknowledge Vanessa and Nate and the exceptional experience they gave us.They both went above and beyond to help us on trading in our car and finding exactly what we wantedWe came with our 11 month old and spent a lot of time asking questions, trying to understand the best deal and their patience was incredible. (As any parent with a young baby would know, car shopping is no easy task)Vanessa went beyond and held a car for us over night so we could take some time to think about what would make the best decisionNate made our time here an absolute pleasure. His bedside manner, charisma and customer support is exceptionalHe made what would have normally been a very stress ful situation a lot more light hearted and easyVanessa has exceptional knowledge and insight. Not once did we feel pressured or overwhelmed and they really took their time to understand exactly what we wanted.If management reads this review, both these two are absolute role models for the car salesman industry and deserve a huge raise or bonus10/10 would recommend.Thank you for all your help.

I was extremely pleased and delighted with what became both a sale and purchase transaction. I had received a fair and very acceptable purchase offer from Carmax for my 2018 Audi, and decided to purchase another car from Carmax that was more suitable for my needs. The sales staff was very helpful, courteous and assistive. No pressure techniques nor hidden costs. The purchase terms included warranty protection, a 30 day refund period, and an extended warranty protection package that was very reasonably priced. The actual time for the paperwork was very short, although we had to wait until our turn was called because the dealership was very busy. However, any delays were acceptable, given the high quality of the service and end results. Yes, I will definitely buy again from Carmax.

Quick car service and a free car wash. Sounds good

Great place to get your car appriased

Great experience. Very fast and professional staff. Thank you.

It is too easy and convenient. it is done so well it made so easy. Amazing turnaround and customer service.

I understand a robust and busy business. But the wait was absurd to sell the car and get the paperwork completed. After the 45 minute inspection I was told 2.5-3 hours until everything would be done. 6.5 hours later and I finally wrapped everything up. There were several of us waiting there and the staff would tell us “45 mins” and then it would be 2+ hours until the next step. Utterly ridiculous. Never ever again would I return to the San Diego Carmax. I’ll drive 1-2 hours to another one that is more efficient and timely and STILL get everything done and drive home before I would at Carmax in SD. Lesson learned.

The whole process to sell my car took almost 8 hours. The employees were surly - lots of eye rolling and sighing. Their job dissatisfaction was clear. Such blatant employee dissatisfaction means that my wait time is aggravated by their lack of motivation to speed things up. I would never ever come go back to CarMax, whether to buy or sell a car.

The process of selling was straightforward but time consuming( long wait time), but I left to do errands until they called me in about a few hours later. They quoted me a few thousands $$$$ more than the car dealer where I bought my car with, so definitely would consider Carmax when buying or selling next car!

The appraisal process was fast and efficient, took less than 30 mins. However, the representatives at the Business Office were very slow and disorganized. Took 2 hours of waiting in line just to submit the paperwork. And they were so backed up, I had to come back again after another 4 hr wait to sign. At one point, the line literally didnt move for 30 mins, no one helping the customers. Im not sure if I went on a bad day, but I will not return to this superstore again.

The employee are friendly and helpful. The company is very clean and organize.

Amazing service! I highly recommend CarMax! Everything was done in a timely manner and I appreciate all the staff! I love my Nissan Kicks! Thank you so much CarMax!

Its really good place to go sell your car get another one more reasonable the one you have thats what happened with me but I end up with paying the different it was almost $7,000 thanks God I figure out that they will take my car right away and they told me to take my stuff away from inside the vehicle and then I asked him again you guys paying full amount for my car she said we will pay but if you over mileage you have to pay for the bank they will send you a bill thats it how much they said 7000 thats it thank you very much to tell me the information so everyone read this review be careful when you take your car there. Because as soon they took the key in the car you were stuck with the amount and you have to pay it they will never return the car for you again

It took 3 hours to finished paperwork while selling my car. They just said wait and we will call you but never mentioned that it will take this long time

My experience was AMAZING! I went to CarMax, found the SUV of my dreams, quickly qualified for CarMax financing that beat my credit unions financing by 1/2 percent. Great deal! Great experience! LOVE MY CARMAX vehicle. This is my third purchase from CarMax; and I have sold two vehicles in the past to CarMax. I do not need to go anywhere else but CarMax.

Such great service. I brought it in under my 90 day warranty and they fixed everything, no questions asked. They also wash your car for free if you ask them. Very organized, and efficient. Everyone knows what theyre doing. I might have paid a little too much for my GMC Acadia, but its worth it. I feel like they have my back.

Long waits and poor customer service. We waited in line for 45 minutes for the privilege of beginning our 2 hr wait for the paperwork. Got to the front and they told us to come back tomorrow because they had bought all their cars for the day. Place needs wiping down too... they just seem too successful to worry much about their customers.

Wait times were longer than expected but the staff was very friendly during every interaction. The appraisal was easy and unintrusive. Get there early because the lines become very long very quickly!

I would like to warn you about what you will encounter when trying to purchase an vehicle from Carmax. Just wanted to share that experience so you know about what it’s like to have an appointment. I waited nearly an hour and half despite arriving early to my appointment. What’s the point of making an appointment then?My appointment was for 4pm and I arrived 30 minutes early. I checked in and was told there was a 15-20 minute wait. However, I waited until 5:15 and was still not seen. I asked twice about the estimated wait time and twice was told it would be about 10 minutes. The person helping me advised me to arrive 15-30 minutes early if I wanted to be seen on time. So what’s the point of all the miss information. It would be very nice to be told the truth and not waste my time. It is crazy that they think they can keep misinforming their clients and keep them believing anything they say about the cars they are selling. This review is mainly feedback on that aspect of their services. Hopefully this will help you make your experience better. I know that the dealer will not make you wait like this. If the dealer had the model I was looking for my experience would have been much better. Carmax has forgotten what made the American car experience is all about. Very sad day in the many times I have purchased an new vehicle in my life. ☹️😞☹️

I thought my offer was fair. The wait time is crazy so be prepared for many, many hours of waiting. Even though I had POA from father to sell car since he was on the title also, CarMax issued the check in both names so now I cant deposit it. Frustrating

Really great experience. I also like that I was able to view their entire inventory on the app and select my car to order to the store. From start to finish I think I was there an hour before I drove home in my car.

Was 5 now 1. Waited for 3 hours and 3 separate trips just to get to someone in the business office. No offer of any compensation Love this place. Great price for my used car.

Brian and Ryan helped me get my car appraised, both were kind and professional.Vanessa helped me get my financing and my car all set up for me. Again, very professional and friendly.Lashawn sat with me to do my paperwork, and despite it being after close, she was still so kind and helpful.Overall, the staff was great. The store was clean and it felt like a very quick experience.