I came here to get the new Pronto card. They had one table obviously marked clearly to be the location to get the pronto card. They had two people handing out the cards and giving those that needed paperwork for a disabled pass the paperwork to to fill out BEFORE they got to the table also staffed by two people. Once at the table the transaction only took between 30 seconds and one minute to complete. All four staff members were polite and very helpful. Very efficient system to get pronto card.

Good place to go if you have pass or ticket needs, but their selection of transit memorabilia is limited.

I go once every month to go pick up my bus pass it cost me $72 a month listen to buy my bus pass I can go anywhere anyplace anytime I want to County of San Diego and not pay one single Penny Nickel Dime quarter or dollar is conveniently located is right next to both of the blue and orange line trolley around the corner is the green line trolley and used to be downtown somewhere but they moved it 5 years ago what is a nice convenient spot where you can see it right next to a little grocery store perfect

Bad Customer service guy was on his phone when paying

Excellent customer service

All my experience with Transit Store has been very good! Waiting was good. Friendly and helpful customer service.

The line was short when I came at 2:50pm on A Thursday. As I came in with my form filled out and ID ready, the processing was quick, including credit card payment and photo processing for the Compass Card. No complaints.

Excellent 👌 store. Clean and well lit. Exceptionally helpful staff. Superior security. Great experience. Plenty of maps for transit travel. Will recommend.

I had a good visit there because I lost my wallet on the bus and the driver found it and turned it in. Thank You driver for saving my wallet. This is the secound time I had to pick something up that was left on the bus and had to claim it at the transit store Lost And Found Dept of the MTS Transportation. These drivers never get the Kudos that they deserve. Thanks for the Men and Women that drive us safley threw out the county of San Diego. Again thanks to their hard work I have my Ids and financial bank cards becuse someone cared. Kudos 💛👮from,Edward Childers

One of my grips for this shop, is they are closed on Saturday. Hey, if you work, and cant get there during the week, your just out of luck! And the people who work there could at least pretend to like there jobs. Yes, I understand you work 8 hours a day, but most do, just try a smile once in a while.

302 driver had me keep back pack on floor, Not cool with Covid 19, I know it’s not on my back maybe now,

Convenient service without having to go more than one place

The service is generally great. I have not had a bad experience since Ive been riding the bus. Ive been dependent on the bus for about 5 months now.

Went in at lunch time last Friday to get a SDM Compass card. There was no one waiting on line, and went straight to the counter. The woman who helped me was smiling and courteous.Since I did my homework (filled out all the required reports from home) there was no unnecessary delay. Whole process took a little over five minutes.

Location 0/5 smells like piss and hobos. Staff is very slow.

Not 24-hours and didn’t see a kiosk outside

Wow! A public transit retail location that is bright and airy. The desk agent was very courteous and helped me figure out how to resolve my issue...even though it meant I had to go down the street to the main office.

I went and got my bus pass renewal with no big line and the staff had a lot of patience.

Its been two yrs since Ive been here. Afraid to go.Their treatment towards disabled and poor people is so unconscionable. 3 years ago when I purchased my disabled Compass Card there was an older woman there who verbally abused me she talked to me in a screaming angry voice to stand up against the wall so she could take my picture. I remember that day like it was yesterday and I dont feel like purchasing my disabled Compass Card anymore over there. At least at Department of Motor Vehicles I can renew my California ID online why cant I do that online with the transit store card? This is giving me negative incentive to get a job so I can afford an adult bus pass or is it giving me negative incentive to stand up for better treatment at the transit store you be the judge. Please hire employees that will not verbally abuse customers not even disabled customers that is verbal abuse and they should be fired for that and thats discrimination against disabled people and people who dont have a lot of money! that womans behavior left a scar.

Dont buy the mts red backpack. No refunds and it lasted 3 days. Bottle water and paperwork. The drawstring is very poorly sewn so it will break and. Mts. wont budge credit at store or give back my limited income. I was fooled to buy this red bag. But I urge everyone do not buy it. The employees are rude and it smells like fish in there.Its a pain to them to help someone who is on a limited income and just Rob them.

Closed when we went. Went to file a complaint against a MTS driver. Almost hit us due to impatience.

Convenient location-great when you get off TROLLEY OR BUS for a quick snack,but watch out for HOMELESS BEGGARS(LOTS OF SECURITY).

Great ppl to explain anything you want to know.

Excrement fast and efficient

Is right at the trolley station where you can get your tickets for the bus or trolley or buy the monthly buspass

The guard is full of himself and has parking lot attendant syndrome.

People were nice and friendly. They handled the complaints in a nice and even matter that most people in customer service wouldnt have done

The associates at The Transit Store at 12th and Imperial are all very friendly and extremely helpful; every single time that I have done business with them, they have always assisted me in a professional manner. As for individuals who become bellicose because they have to wait in line too long, or because someone makes a mistake when helping them? We are all only human and therefore far from perfect.People dont resist change - they resist being changed and happiness is the result of your decision to be happy.In regards to our bus drivers : Many of our Transit and MTS drivers have already had one career - a few have had two careers and when I say the latter, I mean that one has worked at another job for twenty years or longer and then retired.I have conversed with many drivers and most everyone of them has chosen their job as a transit bus driver because they really like it ; passing the training classes and tests is very difficult, including a CHP test.I have talked to retiired service men, several San Diego aerospace engineers, mechanics; e.g., drivers who have been business managers, worked for large chain stores, resrtaurants,a lawyer, another was a barber, a few had been truck drivers and the list goes on, as many come from all walks of life.I was a substitute school bus driver for The San Diego Unified School District during the integration period, which was one of our governments most incredibly expensive and also dismal failures in American history ; I believe that I have some sense of the incredible difficulties that a bus driver encounters, as I drove many different classes of school busses, including a transit sized bus ; I transported many types of children and adults too. Sharing our roads with some of THE most inconsiderate automobile drivers in America was often difficult, if not dangerous, as a number of automobile drivers believe that being caught behind a bus or a large truck impedes their way; its actually one of the safest places to be when you are on a congested freeway, as long as one doesnt tailgate. Driving can be an art except when one is in a hurry and exceeding the speed limit by 10 or 20 mph usually wont get you from point A to point B much faster however, it may get you a speeding ticket or into an accident. [ A seasoned San Diego driver wouldnt last more than a few hours if they lived within a state with the inclement weather conditions similar to the type that we had ; e.g., black ice, sleet, hail, frequent blizzards, roads covered with 3to5 of snow within half-a-day that had to be salted and graded constantly, gale force winds, rain storms that dumped as much as 3 to 4 of rain on the roads within less than a day and pea soup fog. San Diegans just dont know how to drive because they live in paradise! and have perfect weather conditions nearly all year.].In many cases I have had bus drivers ask me, if they needed to lower the ramp because I use a walker ; if I have a load of groceries on my walker, it does help me. My ongoing problem is the number of young people and even those who are older,who cant seem to read English and who sit in the blue signed handicapped/senior designated seating areas, even when there are plenty o other seats available.Our transit drivers have YOUR lives in their hands every single day and they are the best that we have, so instead of always complaining, try to be a little respectful to them and our senior citizens too!

Customer service is friendly and the staff are proficient however all of the homeless seem to congregate here creating a very dirty and sometimes unsafe environment. MTS police do the best that they can but it is what it is.

A necessary evil.I had a problem with my Compass card that no one on the phone or the bus could figure out, so I had to come here. Turns out it (the card itself) was expired. Ive had mine so long it was before they started printing expiry dates, so I had no idea. I go to have my renewing monthly rate transferred to a new card and she does this and says everythings fine. I leave, go about my life for a week or so, then try to take a bus and its saying fare due: $5! Long story short: everything wasnt fine, she didnt transfer the renewal properly. Thankfully, the lady on the phone took care of it without me having to go back to the Transit Store with their- Lack of adequate seating- Long waits- Understaffed- Ridiculously limited hours- Lack of ability to fix a problem on the first try

They doing an great job

Helpful staff. Wish they were open on saturdays at least a half of day

Not very friendly, for example they dont end the transaction with, is there anything else I can help you with today? (and a smile) like a bank teller would, but they do their job and do it well!

You can take care of all your public transportation business here trolly bus coaster

Everything that has anything to do with MTS has armed security and irate customers. I wonder why that is?

This service is terrible, you either wait along time or you get a clerk that could care less about resolving your issue, to say nothing about the parking in the area. I feed going back

Very helpful staff

A normal transit store with helpful staff!

They were very knowledgeable about the bus routes

Very helpful and cordial!

Be prepared to wait in line.

Im not a huge fan of the location, its out of the way. Its a new facility but the people arent super friendly. It feels like a government gig.. which it is... But it doesnt have to feel like that.

Get all your MTS needs here

Competent employees

The staff was pleasant and efficient.

Too many levels homeless people

Odds are you will wait a while in line before being served

Dirty and expensive.

Very helpful

Helpful

Please open Saturday

Horrible

Theyre helpful

The two ladies who work there are rude.

Lots of bums and shady people.

Wonderful service

Just chillin

Long line

Friendly customer help

Good

Busy

😎👍

I spent a moment there after arriving in San Diego by bus and it seemed pretty good

Excelent service