Love Magnolia at Best Buy San Carlos. Rosendo is my man every time I need something. He knows the tech like no other. Great guy. The most qualified AV guy in the Bay hands down.

Quality is hit and miss. Best Buy’s service and responsiveness is hit and miss. We are yet again missing major viewing opportunities (redskins/cowboys game) due to unreliability of product. Service leaves much to be desired.

Called the local number to set up a repair under warranty.The only listed phone number rang for 29 minutes.I finally found a secondary phone number and called that. All the while the other number rang in the background. If you are not going to answer your phone or expect long ring times. Put that in a message, my god you guys sell technology it shouldn’t be too hard to set up an answering machine or program Voice Mail.We all understand help is hard to find, put a little effort in and respect your customers time and let them know what’s going on.Your service and front end people should be as happy to talk to the public as they are to receive our Cash.