Raylene was nothing short of amazing. She was very communicative. Answered all of my questions and left me with better understanding and less worry. She even offered some options for me to help get a positive line of credit.
Customer service was the greatest. Before my 15 min phone call between Ally, Ione, and Brenda I knew nothing about my credit. But these ladies were a tremendous help with getting me familiar with my own credit and how Top Flight Assistance would be able help me improve it as well. Thank you ladies for the great customer service and for making me feel comfortable to be one of your clients.
Bryanna is very attentive, compassionate, and very detailed in explaining the program. I am glad and blessed to have joined the program and be able to repair my credit for near future home buying.Bryanna, thank you for your patience as well as taking the time to answer all my questions. You certainly have great people skills and an amazing customer service etiquette. Thank you for all you did today, now I can focus on setting my goal. God bless.
I spoke with Joanne In customer service and she made me feel at ease! She explained the situation and made me aware of a lot of tactics that these organizations try to use to preswade individuals into something that is not fare to begin with! I really do believe that she knows what she is talking about and that she generally cares about the clients well being! In essence Joanna was a delight to talk to and she really knows her stuff!
Great customer service, I must admit I was very skeptical because theres just a lot of things out there At times you just dont know what to trust, jessica Lopez Took her time to properly Explain everything to me, Did not make me feel like I was just another call or another sale, It is because of her I trust this process, she Completely understood how Frustrating this process is, And was willing to help anyway she could. She is clearly someone that has gone through this process before And wants to give people the peace of mind with Top flight ASSISTANCE, I completely recommend and will say does not happen overnight everyone is different, but the results are their.
Im not going to lie I was very hesitant to go through with the consultation. By the end of the call the consultant made me feel so comfortable and was very informative about what was on my credit. They are also very detailed when it comes to updating me throughout the process. 10/10 recommend!
The rep was very attentive and patient with me.She gave WOW customer service. I’m happy with my call to her today
Both my husband and I tried to contact Top flight numerous amounts of times through out different times of the day considering the time zone difference and I am never able to get in contact with anyone. I used the client portal to send a message and their response was a scheduled call I NEVER received. I and beyond done with his company! My husband has seen absolutely no results. No one is calling us for an update. This is ridiculous.
I have talked to over 30 tax repair consultants in the past 4 days. One of them even lied to me and told me my score was less than what it was.When the agent called I was hesitant to speak. But consultant “ Monique “ was very intelligent and very knowledgeable. She went to speaking and she got my attention quick. She even had my actual credit score in my hands in less than 5 minutes. Turns out it was higher than what a previous firm stated. This chick is a dam specialist. She should be the one training the agents on how to speak and engage a potential client. She is definitely an asset to your company. She truly educated me more about my credit situation than anyone I’ve ever spoken too and that means so called tax lawyers and specialist.Thank you again for your education.Brad P.
Everyone is nice, but its hard to get in contact with someone. Especially since they are 2hrs behind my time zone. Ive been trying to get ahold of someone for the past week to cancel my stuff and its always either we are having technical issues or no one is available so I decided to go somewhere else. I found someone who has a flat rate versus paying every month.
Fantastic communication and information in regards to the services available and how they will directly affect me and my credit. Direct and honest assessment of my credit history which I appreciate and value much more then fluffy things that aren’t true!! Clear direction and very helpful tools to assist in my credit strengthening at my disposal 24/7.
I am so relieved to be assisted during my financial crisis and debt. I was greeted with confident representatives in assurance that I would be well taking care of every step of the way. They presented me their package on the road to financial recovery. With a deal that better fit my budget.
These people know their stuff! I worked with three different people today: Nicky, Dominic and Raylene. They were all amazing. Dominic shared his background story with me....it was so obvious that hes doing this out of passion, not just obligation. Nicky also expressed his love for my home city, San Francisco. So good to hear a kindred spirit. Overall this company not only offers an incredibly good product for a very affordable price (credit repair), but also a level of personal connection that makes you feel very cared for. Rare to find these days.
I was blown away by how professional Manny was, he was so knowledgeable with the whole financial credit repair process. He was able to connect with me to actually touch my heart, he actually seemed like he wanted to help me get my credit right . An not only did he just want to help me get my credit up but also get ahead. But the real crazy thing is that he doesn’t just want to help me the whole top flight assistant company wants to help The Whole country get their credit to the moon. I don’t know who needs to hear this but do your self the favor an make the call it’s literally life changing.
Top flight assistance Is a wonderful credit repair service. Just spoke with someone today about what they are actually doing for me and she told me about things that were deleted from my credit report and where my scores are now what I can to Help BUILD because let’s be honest trying to fix your credit on your own is seriously not even realistic! trust me I tried it! I am happy that I decided to come to top-flight I couldn’t be happier with my results! Would recommend
Ally did a fabulous job in helping me thank you so so much
Absolutely love them. Manny was so informative and sweet. Couldn’t have asked for a better person to have spoken too! ☺️
Cazzmirr was wonderful she walked me through the consultation process was super personable and keep a very professional call.. as a previous rep for multiple companies I know an amazing employee when I here one. Giovanni walked me through my report and gave me amazing advice moving forward. I cant wait to have this journey with Top Flight. Both employees made me feel like family and that says a lot about a company.
Great experience with Top Flight Assistance Rahmah listened to my concerns and was able to answer all of my questions. Cazzmirr provided me with helpful information. Great. Customer service and I’m looking forward to working with Top Flight Assistance to fix my credit!
I am so grateful as well as relieved after speaking with Rayleen in Customer Service!! I was overwhelmed with all my bills and one of my concerns was having to pay for Smart Credit every month on the 2nd, which was causing my bank account to be in the negative. After looking over my account, Rayleen came up with an easy solution that I wont have to worry about the Smart Credit account anymore. She was so friendly, courteous, helpful, and very caring!!! She absolutely deserves a 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ rating if you ask me! Thanks again Rayleen! I appreciate your help.
Hired the company to help with my wife and I credit. We spoke with a person and they told us the stuff that would come off and it would take 6 to 8 months maybe a year. Well 2 years later have spent over 2000 towards this company and have gotten no results. When you call to try and find out about your case no one answers the phone. When you set an appointment no one ever calls you. Dont waste your time or money.
Today we spoke with Top Flight assistance a new company on the horizon of credit repair. With a fresh perspective on improving damaged credit at such a time like this it was awesome to be treated with respect and dignity while dealing with this difficult issue.Credit specialist in consultant Cynthia helped let us prepare our credit analysis and supervisor and credit specialist Dominique help desk design the right plan and strategy to repair our damage credit is a result of the pandemic and some of the poor credit reporting practices.Thank you Cynthia Thank you Dominique Thank you top light team!!!
I’m extremely excited to see my score increased over 60 points for my 542 is 626 In less than TWO Months with Top-Flight Assistance I’m extremely proud and excited to continue this journey not only as a client but also as a hard-working employee I am completely honored to be a part of this company and to continue to grow myself and my credit goals ! !
Had a wonderful chat with Ayana, was very informative and helpful.
I needed some real help & since I started working with them about half of the negative items on my credit report are gone across all 3 bureaus. More work to do but with my Trans Union increasing by more than 20 pts to 660 I’m very happy so far. Looking forward to the next round & getting the rest of these items off my credit. Always helpful when I have questions.
We all have had a customer service representative reach out to us and seem like somehow your bothering them. Or its an announce that they have to be on the phone with you. Well I can say with this company and specific customer rep. Sergio I had one of the best conversations. And the manager Tj is also very helpful and professional. You know exactly what time frame to expect for there service which allows you to know how much the process will cost to clear your credit history up. Thank you Top Flight
I love the fact that they take time to help you repair your credit and if you have a difficult time they make sure they go through it again as to help you. Great customer service. I personally thank Raylene. She’s very professional and altogether 10/10
I love Top Flight Assistance because she told me everything I needed to know and actually showed that she cared about my future and my now.. I believe this was my greatest decision Ive ever made.... Thank you Maria-- Martin H
This is a amazing credit service just had my first call and I am very pleased.
I just started with this group, so Im not sure yet. I will see soon.
Professional very clear cut. Also didnt judge me for my results..great experience
Top Flight is very proficient I like the way I was contacted very quickly I also like the guy Ruben for helping me understand my credit and also how they would be able to help me in fixing it. He was very professional, courtious, understanding. He was able to explain to me everything I needed to know and wanted to know. He wad very honest and helpful and I really appreciated that. I am glad to be working with Top Flight and would recommend them to anyone...
I could right away my experience immediately I could tell theyre a lot different than the othersthat I dealt withI Look forward to continue on right Top flight AssistantI give them five stars to good Help & service
They did very little for me and did absolutely nothing for my bf and its been a year and nothing has been removed from my bfs account.. so he better be getting a full refund of his money.. because thats what we were told when we signed up.. they never call you when they say they will.. they dont communicate very well at all.. horrible company
Dayana was very helpful today to me! I was feeling uneasy about spending this amount of money! Dayana in her professional courtesy gentle manner put my mind at ease! She put all my concerns to rest and made me feel great about joining Top Flight!! Dayana... thank you and keep up your awesome work!
Everyone has bee helpful with answering any of my question.They seem to be helpful with getting accounts deleted i would recomend them.
Nicky aka Nicholas was amazing and has a very helpful. He was happy helpful and very informative. Thank you so much
So just finished up with a consultation and am fairly excited to see what kind of advantages too flight can get me on my credit score. As far as my experience goes, everyone has been extremely helpful and courteous, and when I raised questions they promptly alleviated my concerns. I can’t vouch for any other part of the business as I haven’t moved forward to far but I will keep updating this post as I move forward with this process! I’ve got high hopes as their customer service is beyond amazing!
Sad that I have to leave at least one star in order to leave a review, if it was left up to me I wouldnt leave this company not a single star. If anyone is interested in improving your credit score and the removal of negative items please look else where this company is not for you...DO NOT waste your time and money.
I love this job, and I already recommended my friends to this company . It’s informative, its exciting! It will change your life ... don’t doubt the process!
They were responsive to my concerns, acted quickly and achieved good results for my account. Thank you
Raylene is wonderful to work with, helped me to understand everything thats going on with my case. Ive been with Top Flight for a year next month and my xterm has gone up 100 points, it may not be alot to some people but it is too me and just like everything else in life, its a process and they are doing their job
Haven’t used their service (thankfully) but I get multiple unsolicited calls/texts for someone who is not me. I’ve said multiple times they have the wrong number but yet they still keep contacting me. I’ve filed a complaint with the FTC and will be taking it to the states attorney general next. If their service is anything like their solicitation process, do yourself a favor and stay far away from these scam artists.TOP FLIGHT IF YOURE READING THIS, STOP HAVING “ANDY” CONTACT ME OR LEGAL ACTION WILL BE TAKEN.
Manny was very helpful and very transparent on breaking my credit down and giving me a Plan that Will Work God bless you and you company
I would not recommend anyone to this company.Do your self a favor and save your self the trouble.
My initial contact was with a young man named Dominic. He was phenomenal! Very professional, informative, patient, pleasant and enthusiastic. Although my call was toward the end of the day, he never made me feel as if I was holding him up. Dominic made sure I understood the process and all of my questions were answered with extreme detail. I appreciate the quality of service I received from him and only hope the remainder of my experience with Top Flight meets the expectations which Dominic has set forth.
Ayana Pettis was awesome, efficient, and knowledgeable. I am completely financially illiterate but she empowered and encouraged me to take the next step in becoming financially independent! I stand behind Top Flight Assistance 110%
I loved Maria. She was super kind and understanding of my my current situation. She explained everything about my credit and what was going on with it. Super knowledgeable about what creditors can and cant do. That was holding me back from having the things and life My family and I deserve. Thank you again for your kindness and knowledge. Will definitely recommend your company to all my family and friends.
Never go to these people..They have no quality and poor performanceAlso change a handful with no results.Warning dont buy in its overpaid and little to no results !!
They are very nice and do not force you to buy anything. They explain everything before taking payment and give you the freedom to choose the best option for you. 1 year and it gives you freedom over your future!
Monquie was an amazing ..very helpful and knowledgeable...she was the deciding factor to choosing your service...
This company works hard and focused on your credit, I had the pleasure of talking to Dianna, wonder woman, great help beautiful voice. To anybody who wants to help upgrade your life this place is the place to be.
Working here making other people’s lives a priority is very humbling and makes you appreciate everything more in life ! I love it !
Just signed up with them Ill give them 6 Months to see if they do anything if I see good results Ill stay with them if not Ill find something else that works for me so hopefully everything goes good well see. Ill be back with an update in 6 months.
My experience with top flight varied. At first,I was not that impressed with the agency after the first contact. The agent seem very young and seemed like he was reading from a script. About 3-5 days later I received another call from the company, this time Kevin was my agent. Wow, what a difference one person could make. Kevin not only sold me on top flight but truly seemed like he wanted todo what his company promised to do, increase my credit score and improve my credit health. I truly recommend People like Kevin !
I really enjoyed Top Flight assistance because Dominic was great and very helpful in letting me know whats going on with my credit history. I cant wait to work with him hes caring and has alot of empathy for his clients. Looking forward to getting this cleared up so I can have good credit to be able to buy a home for our family.-- Tara J
I loved Top Flight Assistance because the young man I spoke to, his name was Dominic, was very personable, and knowledgeable. He answered every question I asked him. He made me feel like I was in my living room talking to a family member I could trust. He was open and honest, and a major plus was that he was extremely funny. I usually have reservations about strangers looking into my personal life but not with him. He made me feel comfortable and I am extremely happy that I chose Top Flight Assistance to help me improve my credit.
Nice staff. They’re very nice and respectful.
This has been the absolute worst experience. I’ve called customer care 5 times and each time after being on hold for more than 30 minutes the call gets hung up. It has been a YEAR and have seen little to no change whatsoever in my credit report. My wife and I are beyond upset and disappointed and are asking for our money back.
They are very informative on what you are getting and how they are different from other companies. They have changed my mind about how long it will take for me to be able to be able to purchase a house for my family. All the information is upfront. Cost is great compared to another company Ive tried in the past and they have a veterans discount as well.
No nonsense company that delivers what they promise, credit police if I might say. They are all about the customer and providing the best servcie. Very happy with results...Would recommend time and time again.
It is a very good experience to know that someone is actually there for you top flight assistance a great company so glad that I have family that really cares
Top flight assistance is an amazing credit repair company that helps individuals get that amazing car, house, business loan ...☺️☺️
Sabrina made me feel very confident in this company. I decided to sign up today, I look forward to seeing my results.Thanks so much!!
Greatest business to be working with. Love helping people gain their financial freedom back!!!
Do Not Hire This Company!!!!! If you actually read these post you will notice that the positive ones are people that just started and that’s because when you hire them they will give you a discount for a positive review.I paid this company over $1500 over a year ago and since then they have only removed two items off my credit report out of 27 that was promised and on 9/30 I have to go to court because I got summoned by one of my creditors. The legal department isn’t helping me because I’m in a different state.So if you want to lose $1500, still have your credit score in the low 500’s and get sued with no one to help you then this is your company.
Signed up with Top Filght Assistance and Smart Credit and was told that they remove inquiries and issues posted to credit after a years time they only removed two items.They make you pay all this money and do very little. They are hard to get ahold of why pay if you cant reach someone even with an appointment. Go to Lexington Law its wayyyyy better. The number they give you makes you hold for a very long time then hangs up.Their Customer Care Line does not address issues they always have to forward you to someone else.Dont spend your money here read all reviews do research believe people when they say they are bad news.
My sales agent Sabrina was Great, she was very helpful and caring. She gave me inside tips and education so I would walk away better than I called.Great Job!!!!
Brittany was very friendly, professional, explained in detail each item on my credit report. Explained how it effected my score and with Their help the increase/ impact it will have on my credit report. I highly recommend at least calling for a Consultation to understand the benefits.
Great company to get your credit back. My credit has gone up 45 pts in 3 months
Raylene was great, she was helpful and made me feel cared for!
Dominic Young was awesome and very helpful. I appreciate all his help with explaining all the information and answering all my questions. He was very courteous and just a all around great person to talk to. I truly appreciate his help.
Amazing amazing amazing!!!!! They are ready to make things happen no playing around I love it so far very awesome
Top flight helped me understand how I could easily remove collections account and raise my credit score
I still dont understand how in the world i see good reviews iv been paying 9 months and not a bit of change.I would not recommend thia company to anybody.I eont kmow how that guy withe big mustache sleeps at night twlling lies.
I loved Top Flight Assistance the service that I received from Selena and Dominic were absolutely great. Theye were very knowledgeable and help me with all the questions that I had. They explained everything in a way that I understood and answered all my questions.-- Cincellia W
Tj was absolutely amazing, very informative and extremely helpful with answering my questions. Im excited to see how this process goes.
It is Saturday morning, I am going through companies to hire to help me with the hope of repairing my damaged credit. As I read all these reviews and at first glance you see positive statements but when you really read the reviews you see very vague post and the response is the exact same response from the company whether it is positive or a negative post. After reading all reviews I don’t see anything positive regarding the end of the process. It seems very fake and a bit of a con! So I will not be doing business with this company!!
She was informative and had a great sense of humor
Great professionals and always great people assisting on problems or question you may have ... results vary with every case, but results do come... never have I regretted this decision... and neither will you
Scam. They say in the beginning that if you leave a good review they will give you a discount. And that’s probably the only reason they have 4.4 stars right now.
Worked with Brittany who was fantastic. She was personable and professional. She reassured that the company would work for you and allowed you to feel comfortable discussing your credit openly.
Brittany was very professional and explained the steps and processes of how items get removed and how the items affect my credit. She also took the time to explain credit laws and privacy laws which are being violated by the credit bureaus. Brittany was very helpful and the process did not take long at all
I loved Top Flight Assistance, because Dominic was able to explained to me step by step how my credit will be fixed. He gave me great hope and definitely looking forward to great results.
It was explained to me very well the laws in my favor. I didn’t felt like I was being sold a product rather being encouraged that I wasn’t helpless in my situation. I felt like I was being treated like a human being rather than a consumer. We are hopeful for everything to turn around. Thanks
Top Flight Assistance was amazing in helping to repair my credit! When I started with them my credit was below 500 and now it is close to 800!!! Their customer service is top notch! The payment plan was exceptional! I fell on some hard times and they were more than accommodating to lower my payments for a short time to help in any way they could! I would recommend them to everyone in need of credit repair! Thank you so much!!!
Dominic was very very knowledgeable and extremely helpful and willing to help I’m so glad I contacted this firm and got help from Dominic he is one of the best that your firm has I had nothing but a great experience to asking with him and looking forward to having him help me out
Personally I found this a difficult decision to make reaching out and asking for help. However after doing so, I quickly realize why there were so many positive reviews I found while researching this company. And Im so happy that I would like everyone that might feel the way I did to know that, This is a very Professional, Friendly, Approachable, company to work and do business with! I will and have already recommended this organization with out hesitation. They have a world class approach and a unique understanding of how to address and handle their Customer Service issues. Great to do business with, highly recommendable.It is with all of my positive energy that you too will have the best turnout with your Crédit goals!Respectfully,E.A.From Michigan
Dominic was awesome! Very helpful to accommodate me with time. Respectful and informative. Much thanks. Cant beat it for $1
I loved top flight assistance because the gentleman who called me for my free consultation was very helpful and detailed in explaining the benefit in joining the top flight team! I’m so glad I made the decision to start fixing my credit and even more happy to have chosen Top Flight Assistance to help me and guide me through this process.
These guys were very helpful I wanted to cancel they canceled me immediately and got me my money back five stars in my book
Great service! They called me within an hour of requesting a consultation. During the consultation, they were very informative about what they will do to help my credit.
First I was afraid to answer but took a chance due to wanting to correct or fix my credit report. Asked a lot of question and the person responded so fast with no hesitation and was being very honest and professional.
Easy to talk to, and helping that was comforting to my questions. No go arounds or gimmicks. Price is a little much but worth it if you understand how much credit is important.
Alexis was extremely professional today, and went above and beyond to make sure I was secure and confident about the questions I had. Customer service skills were rad! Need more people like this in the service industry!Xoxo thanks so much
I have been a member for 7 months. Purchased the most expensive package. Absolutely no results. Always scheduled an appointment every two months. They have NEVER called. I always have to call them and sit on hold, then to be told there has been no progress on my case. They have never notified me that the appointment would be cancelled, no email, no text, no call.I was supposed to receive a trade line as well. I was told they would call me to set it up. Go figure, i didn’t receive the call.After considering canceling my service i was told that $500 would not be refunded if i chose to. Now i am stuck waiting for results almost a year 😢.I was hopeful for this company, now i am loosing my faith.
I had them for almost a year my credit score only moved 10 points. Can’t get in reach with nobody. Always promise that are never meet.
I been contacting them for the past three weeks with no answer and they been taking money out of my account after they were told that a was going to cancel our contract. They done nothing to reach out to me. I hold for hours and when I finally get thru, it goes straight to voicemail. I do not recommend this place at all
Dont know how to run a business
Dillion Brooks, help me out to try to get my account back up to status. Had a hard time with finances, but they were always willing to work into giving me a deal on getting back on track. I HIGHLY RECOMMEND top flight assistance for any credit repair issues.