Joel and Alejandro were amazing! I’m a first time vehicle buyer and they made our purchase really easy & smooth for my husband & i. They both are bilingual which helped a lot more since my husband only knows Spanish. They honestly made both of us feel real confident during the purchase process by explaining everything to us. In any future purchases i hope to have both of those guys helping me out. We loved their service. & im in love with my new truck.

Knowledgeable, no hassle, friendly service up front and also with financing. This by far has been my easiest vehicle purchase. I highly recommend Freedom Chevrolet to anybody looking to buy.

He is very nice and understanding person and gets to the point. He has been my service advisor for years and is very professional in what he does. I am very happy and satisfied with his work. Thank you Angel.

Our family recently moved my daughter to San Antonio to go to college. My daughter has a tendency of spending a lot of money snd time in service drives so it was important to find a strong relationship to make sure that she is taken care of while she’s two states away. I have to say that Lee and Rick did an amazing job with communication and making sure my daughter was safe. Kudos to the team. We will keep our business at this dealership throughout her college career. As a father I can’t tell you how reassuring it is to make sure my daughter is safe and I can trust the people working on her car. Thank you

Where can I start. We worked with Michelle, she’s very informative, prompt, and professional. She called us while we were on the way to the dealership to check on us. We had a little set back, however they were flexible with us and made sure we were able to keep the suv we wanted. I can express enough how easy our transaction was, everything was done and complete within two hours!! We will definitely be returning customers! Did I mention, my uncle is disabled? They treated him just like he was family, and that I cannot put a price on.

Always a great place to buy what I need and like. Their customer service is great and sales people are very friendly.

The staff at Freedom Chevrolet were very helpful. They made the buying process simple and stress free.

Work was done and vehicle was ready 24 hours like they promised. Christopher is great with communication and great customer service.

Luis Diosdado was quick, respectful, and professional! Literally made the entire process a breeze! I wouldn’t want to deal with anyone else but him, I came in one day and he was tied up so another salesman “helped” me, all he helped me do was leave! If it wasn’t for Luis, I probably would never have gotten my truck, thank goodness he called me back into the dealer to actually try and work the deal from every angle while his colleagues were not. If you decide to go here, do yourself a favor and seek Luis out! 5/5 or 10/10, he’s the man!

Made an appointment and was seen right away. Justin took care of me immediately, he listened to my concerns and made note of it. As promised he kept in touch to give me status updates. When my car was ready, I received a text. It’s truly nice to not only have someone listen to you but also follow up without having to call the dealership for status updates. I definitely recommend Justin as a service advisor.

Chad told us that if we had any issues to contact him. We already have an issue with our vehicle. We contacted Chad and his response was there is nothing I can do for you. Instead of researching the vehicle to see if there were any service bulletins or to ask us to come into the service department he just brushed us off. Its evident we are not important to him after a sale is finalized.

When to 3 different Chevrolet dealers, and Freedom Chevrolet was the only one that took their time to help me find the right truck, for a great price. People there are very friendly, the other places didnt have time for me. My salesman was what I expected. He was ready to help me as soon I got there. Everyone there were all very professional. I would highly recommend Freedom Chevrolet to everyone. Thank you Freedom Chevrolet.

I was impressed. The help and friendliness of the Freedom Chevrolet service staff was excellent. I’ve had many previous experiences w/ the service department at Ancira Chevrolet. By comparison, Freedom Chevrolet is far superior. I had my A/C repaired. Freedom Chevy fixed a few leaks and recharged the system. I am pleased with their work. I recommend Freedom Chevrolet.

I originally posted this review with two stars because of a couple of frustrating attempts to get Freedom to resolve an issue that they cant duplicate. And although I am still experiencing the same issue, I also cant reproduce it on-demand now. So, I changed the review because its unfair to expect Freedom to diagnose a problem they cant replicate. Also, my Service Advisor brought up a great point that made me change this to 5 stars. I would rather that Freedom not guess at whats wrong, causing me to spend a ton of money and be even more frustrated because it didnt work. So why am I giving them a 5, knowing that I will eventually need to come back for this issue. Because I do GREATLY APPRECIATE not spending my money chasing false hopes. Better to be frustrated than enraged. Looking out for me this way makes me feel like the Service Advisor and Freedom have my best interest in mind, and what more could I ask for?

Freedom Chevrolet service department was a great experience I walked in got my oil changed at a fair price and it was done right away I enjoy doing business with freedom Chevrolet. The staff was friendly and polite. I will continue going to freedom Chevrolet.

Quick maintenance services on my vehicle callIn for appointment get there take my truck top get services and wait for it services Quick Im outfrom dealers very good services

Good service, car fixed same day, no shuttle service available but they provided me a Lyft to get to work. Lee even offered me a ride back to the dealership when car was ready. This was greatly appreciated. Have had service at other local large dealership and you were on your own for a return trip. Will definitely give them another chance with future service.

It was easy, fast, and accurate. I was able to leave my car there while I went to run errands. The staff was friendly and answered my questions. Great job guys.

We were looking for a vehicle on short notice. A week prior to traveling we visited Freedom Chevrolet and were able to purchase a great used Equinox. Must have worked with their best sales person! Jacob Glass was outstanding and helped us make a good choice. We are very happy with our purchase!!

We bought a used truck here. I never purchase extended warranties/contracts..... ever. I did this time due to the details of this purchase. We needed the warranty a few months after the sale. We came to Justin with a list of issues. The service was excellent, and communication perfect! My wife was not pleased with my decision to purchase the extended coverage but Justin and team made her reconsider. Thanks for the excellence.

Work completed on time at a reasonable price. Service advisor, Chris Quintana excellent. Overall a very good experience.

I always have great experience at Freedom Chevrolet. I come in with a Transmission issue, my service advisor Lee Baer was able to get me in and diagnosed in not time at all. I had my suburban back in couple of days. I also had new tires put on because of a bad alignment. It runs like new and rides nice. I highly recommend Freedom and Lee Baer

Michelle was great to work with, she exceeded our expectations in our new Truck buying process. She was honest and demonstrated professionalism. We would buy from her at Freedom Chevrolet again.

Worked with Justin in servicing. He took excellent care of me and made sure I knew everything I needed to going forward with repairs. He stayed late to let me pick up my car after work which helped out a lot. He was very quick with getting back to me on all my questions as well, even helped me with financing options for my repairs. Overall had a great experience here, I know it may be a little pricier than you local mechanic at times, but I know it was done right and has a warranty.

Early appointment 730am, arrived slightly busy, walked in immediately welcomed. Confirmed my appointment VIN, issue with my truck made me aware 17 tickets ahead of me. No surprise last dealer said 3 days to complete diagnostics. Before 10am received text, confirmed fix, ready by lunch, paid online and pick up truck after work.Marvelous!

Glenn was the best salesman! Very knowledgeable and nice person to deal with! He was able to assist me in getting what I wanted in a car and in payment.

If you want a dealership that puts the customer first and will go above and beyond for you Freedom Chevrolet is your place. Can’t thank our salesman Hollis Farley and the rest of the sales/finance team enough for handling our situation and it’s complications with ease and getting us in our new vehicle in under 3 hours.

When i step in to this dealership they welcome me as a family/friend not just another costumer. My agent helped me every every step of the way. Documentations and processes are easy and fast. Definitely will be back for another vehicle when my lease is due.

Lee Baurer is always very professional and polite. He makes your customers want to come back. I will only work with him as my service advisor. He needs a raise. Thanks 😊

I have purchased 2 cars from Freedom and each purchase has been flawless. I just traded in my 2018 Camaro for a 2021 Diesel Silverado and my salesperson, Jacob Glass both times, has been wonderful to work with as well. Freedom Chevy is always there from the beginning and all they way to another vehicle.

If you are looking to purchase a vehicle Freedom Chevrolet is the place to go! Ask for Hollis, you will be in good hands. He is very professional and knows the market well! I had a Great buying experience and would definitely return for future purchases.

It is unfortunate that dealerships like this one exist. TWO weeks ago I lost my key fob so we shopped around for the location that had it and could program it and cut the key that same day and per the Service Advisor, they could so I went to them. After 4 days and allot of price haggling due to ever changing quotes,not to mention supposed GM requirements that I HAD to buy 2 sets, I finally got the fobs but no keys. 2 WEEKS later and STILL NO KEYS plus today he texts me to ask if I still want them that itll be an additional cost despite me having my PAID IN FULL ITEMIZED RECEIPT. I will gladly share our text communications and copy of my receipt for proof. After dealing with their poor customer service for key fob replacement, I hate to think of the cheating and lying they do to customers who actually get their vehicles serviced there.

Excellent customer service. Staff is very friendly and helpful. Lee was amazing! I trust them with all my future repairs/maintenance. 👍

I had a 10/10 experience at Freedom Chevrolet. Our salesman was JB Gates and he did an amazing job! It was my first time purchasing a vehicle and he made the process so easy and fast. He stayed in contact with me the entire time because I was at work, updating me constantly on how the process was going. I would recommend that anyone who is looking to purchase a vehicle, reaches out to JB! A 10/10 salesman!

Service advisor Angel was awesome. When I called to schedule my same day appointment the lady that answered was also sweet! My new truck service place

Called and got a same day appointment for an issue I was having with my gear shifter. Left the car over night and it was fixed the next morning. Friendly staff, good communication via text messages. Happy with my service and would recommend.

I arrive to drop my van off for repairs and nobodygreeted me so I sat in my van for about 15 minutes.I guess maybe a helper came to my van and toldI needed to go inside and let them Im here. A gentleman that was taking video of the vehicleIn front of me never bothered to tell me anything.I guess if the young who saw me was curious to letme know go inside.Return calls to the gentleman for update on my vehicle and his mailbox was full. Not coming back no customer service,and thanks for this opportunity .

Very efficient and friendly staff. They kept me updated during the process. The text updates are a nice feature.

We called freedom chevrolet to get competitive pricing on tires. Freedom had the best price and same day service! We met steve and not only were the tires installed they also performed an alignment at no additional cost.

Took over 7 hours to do a oil change and tire rotation, and then told me the discount coupon I received in the mail was not valid because the prices were raised. False advertisement. After taking my car in about 4 times, Freedom still has NOT addressed my front end squeak, and slow acceleration. No respect for the customer time. The rep even asked if I would rent a car, knowing I rented a car, and paid out of pocket .

Not very helpful. Price gouging on diagnostic test. Quotes are based on what is easiest for mechanic that will save them time and cost you more. I requested a quote to replace door window switch and I was told I needed a whole new door panel.

This dealership is an absolute joke. If you intend to bring your own financing they stop responding and dodge your calls. I contacted them with intent to purchase a vehicle with my own financing from my bank ready to go and approved, as soon as my sales lady found out she quit responding to texts, emails and wouldnt return calls. I contacted the general manager Adam Scott directly and he wouldnt return calls after I explained what I was doing. I ended up calling the dealership directly looking for a new sales person and they hung up on me after finding out my name and got my paperwork. They will NOT sell to you if you dont use their financing.

Found the truck I wanted 90 miles away, and am really glad that Hollis and his team were ready and waiting when we arrived. They did everything they said they would and we are happy!

My service advisor from Freedom Chevrolet, Lee, took care of my Silverado’s recall. He was very professional and courteous, so was the Mgr. I recommend Freedom Chevy!

The service was amazing and fast! We dropped our car off on a Tuesday and we thought for sure it would be a long process to get it fixed, but nope! Our car was ready in 3 days! So amazing. :) We will definitely be returning for any future issues our vehicles need fixing. Thank you!

Made appointment for oil change for noon, was told the service would take an 1 1/2 hours, after hanging out in customer lounge for almost 2 hours, my car had never moved from original parking spot. I message the service tech Brandi, who NEVER responded finding out later she left for the day. I do NOT recommend coming here unless you expect horrible customer service, bad communication and want to wait all day!

Hi me and my husband drove from Odessa, Tx. to San Antonio TX. To purchase a truck. We received a great deal and great service. I would recommend Freedom Cherolet to everyone! Happy with my purchase!

So far, vehicle seems to have been repaired correctly the first time.

The car salesman was not a man of his word. He sold me a car that had multiple issues when I pointed some of them out. The windshield was an issue and he told me he took care of it but that was a lie. Ive had it replaced myself and Ive had the car not even 3 months. The tires were an issue when I test drove the car with him in the car and I told him to get them replaced because it didnt feel safe because I have a 4 year old daughter that I will be traveling with sometimes. That didnt happen. I think he had them balanced again. Come to fine out the car needed an alignment and 2 new tires. I will be getting that handled next month. The lower wind deflector was loose and I bought panel buttons to fix that myself. So no I wont recommend anyone to come buy anything from your dealership.

Great communication, reasonable prices. I would have given 5 stars however, there are two things I experienced when picking up the car that rubbed me the wrong way:1. My representative Justin told me to remind him of my Military discount when I go pick up my truck. Needless to say, another gentleman that helped me upon arrival seemed bothered when I mentioned it. He stated” You are supposed to mention it before you got here”. That made absolutely no sense, instead it seemed it was to much work to recalculate and then print out new invoice. He also took the time to sarcastically say, “That only saves you 58 dollars”. Wow! Great customer service?2. I got into my truck and upon closing my door…what do I see on my door handle and steering wheel? Black grease! I had it on my hand and immediately went to show my representative. He said I’ll have them wipe it down real quick. Which is what he did took him one minute, came back and said well we mostly wiped down dust. No apologies for the lack of attention to detail, not even a thank you for bringing you car to us. Therefore, there is no way I can give a high rating when the most important part of this transaction…customer service…was non existent to say the least. Obviously I am upset, but please put yourself in my shoes. If they don’t take the time to ensure they clean up after themselves and ensure they return my vehicle as they received it, what should I expect in the caliber of maintenance that was done to my vehicle? Just food for thought.Thanks for requesting my honest feedback.Eric Gaona

JB was great. He was very patient and knowledgeable, and when he wasnt sure about something, he looked up the answer for us or asked another colleague to be sure we were getting the right information.He was also really easy to talk to, and my husband and I were really comfortable with him. He also didnt pressure us too much to make a purchase the same day.We ended up getting the car we test drove the same day, because we loved it so much and they gave us a really great deal on our trade in.

Unfortunately no service rep called to inform me that my vehicle was ready.I had to finally drive to the dealership at 4:00 pm after numerous unanswered phone messages that I left regarding the status of my vehicle were not returned.Once I got there I was informed my vehicle had been ready since 2:15pm.One would assume a courtesy call to the customer should have taken place.Lack of communication on the part of the service department to reach out to the customer was a big disconnect.

Took my car in on Friday and got it back on Tuesday ! I am very happy 🥳🥳 They were very quick to reply to any text messages and any questions I had. Even stated that if I continue to have problems with my display screen shoot a text and they will get on it !Also if you thinking about getting a car, please get warranty coverage. It’s mandatory.

Freedom Chevrolet is an awesome business. Very friendly staff and great service at a reasonable price.

Great service done on my Chevrolet Silverado 2015. Repairs were done in a timely manner within 2 days.

Freedom is my go to service dealer. I appreciate Angel throwing in a little free wash to his loyal customer.Thanks again Angel!

I first called Saturday morning when they opened up at nine. I was transferred to the service department and was able to make an appointment for 10 o’clock that morning with little to no problem at all. When I got there at 10 AM angel asked me if he could help and I proceeded to explain to him what my problem was. He was very polite and very informative of what the procedure would be. I told him I needed an oil change also which he then told me the cost With a tire rotation. 2 1/2 hours later angel contacted me to let me know my problem was taken care of and it was under warranty so all it cost was for the oil change and tire rotation.

Presentation of bad customer service and work ethic. Called on a Friday afternoon to ask to see if a vehicle was available. Notified it was available and scheduled to see it Saturday morning. Notified salesman Saturday morning within sufficient time that I was running late and he notified me “ Ok not a problem but time is of the essence. There are a lot of people interested”. I let him know clearly in a text if vehicle is under contract or pending a sale to just let us know. Arrived to dealership and was greeted by another salesman that walked us to the vehicle. We looked at the vehicle turned on the vehicle and even sat on the seats. We asked if we could test drive vehicle and he asked for the our ID. Salesman went inside dealership. We waited until the original salesman greeted us and told us the vehicle was already purchased. The current owners were walking to the vehicle as we were walking away. Once again salesman proceeded to state that time is of essence. Many issues are seen in this statement. My husband and I never had an issue if the vehicle was in the process of being purchased we just should have been notified appropriately that it was currently in process instead of us seating and looking at vehicle. If I was the customer on the other side dealing with closing the deal I would be upset that they are trying to get a backup customer just in case if it fell thru. From my understanding if there is a deal in the works no one else should be looking and assessing the vehicle. The salesman even asked if we wanted to order or put a hold on a vehicle. I said no. I would never want to deal with someone that is not honest or has integrity. There are to many dealerships in and around San Antonio to deal with someone or dealership that lacks customer satisfaction or integrity.

I always take my sonic to Freedom Chevrolet to be serviced. I am always taken care of there and they always service my car in a timely manner. They even have complementary coffee while I wait!

First day of dropping the rig off to be worked on was great. Smooth check-in and good communication throughout the day from the service associate, Erica, as to the progress of the diagnostics on the suburban. The second day was met with 0 communication. When I tried to call the dealership (4) separate times to check on the status of the repairs, I could never get through the automated system after selecting that my vehicle was already at the dealership. I was stuck on hold for over 20min each time without ever connecting with a member of the service center. Apparently, there was a shortage of staff that day for some reason. Once I was finally able to get through to someone on the 5th try, I was noticed that the rig was ready to be picked up. The pickup and payment process was as smooth as the first day. All in all, a positive experience.

Great experience here buying a Chevy Bolt! Marko explained everything and showed us several cars. He was very transparent with the pricing and options. He was patient and professional. Highly recommend buying a car here.

Bought a vehicle here. My Sales guy was kind. But they took forever. I was here for seven hours and I had all of my information and the dealership was not busy. Now I go to get my oil change and even make an appointment and was told a time and when I ask about it they tell me another 30-45 mins. My half a day off from work has now turned into a full day. Extremely aggravating. Don’t get your oil changed or buying a car unless you plan on being here all day literally.

Brandi was very helpful and made sure my concerns on my vehicle were well taken care of she text and emailed me and made sure I had a ride home and back thank you for getting my car out on the same day you guys are awesome 🤩

I ask for transmission oil change no flush and they did not know what I meant. Then said the owner’s Manuel recommendation is 60k even though I already told them they I wanted changed sooner.

Really Love that Freedom Chevrolet was able to take my trade in and put in A 2016 Lincoln MKZ navigator love my car Thank you Mr.James Valadez for your help, he did a remarkable job as well as the other staff members. So if your in the market for a New or Used Vehicle stop by and see Mr. James Valadez hell be glad to help you. Tell him I sent you.

To whom it may concern: my personal experience and feedback with regards to the team at Freedom Chevrolet has been exemplary from the onset of my visit, test driving vehicles, negotiating with sales, and especially with coordinating with financing. Everyone was courteous, thoughtful, and professional throughout the process. With this in mind, I would not hesitate to recommend this fine business to anyone interested in purchasing an automobile anywhere from within the San Antonio, Texas region! Sincerely, David.

Service went smooth and completed in a timely manner. No high pressure up as long like other dealers.This morning I noticed that I am missing my passenger front center wheel cap after a tire rotation.

All the employees where kind and very helpful left there with a truck with no problems they all were very helpful in every way. I will send more people there to do their vehicle shopping.

Worst car buying experience ever. If I could negative star I would. Did not purchase. After speaking with a sales rep ( Jarren?) on the phone and confirming they had the vehicle that I was looking for. We made the two hour drive to Freedom Chevrolet. Once there, Jarren handed us off to another sales person. From the start the second rep was very short and standoffish. Not respectful at all. The whole attitude that he portrayed came off as it was a chore to be there. It was not relayed to me beforehand, but they DO NOT accept outside financing (should have checked YELP). Which when asked if we were to pay cash, what would they do, they replied that they would accept it. When asked what the difference was he couldnt give an answer. We decided to see if they could match our rate with our credit union( they couldnt). When they came back with the pricing break down the vehicle that was listed online for 49k was up to 57K. Now that did include TT&L, but TT&L is not 8k. They were trying to add all sorts of things not listed on the window sticker. $1000 for tint and wheel locks, etc etc. Shady stuff for sure. After talking to Don Hewlett Chevrolet in north Austin via text that confirmed they had what we wanted, that they would accept outside financing and hold the vehicle I wanted until the next day we left and took our business to a dealership that not only wanted our business but was willing to not only work with us, but go above and beyond. I got the same trim truck for less money, no hidden pricing, and with no hassle at all.My advise- there are dealers that want your business and will work to earn it and there are dealers like Freedom that work to increase their profits through shady practices.

Had set an appointment for just an oil change at 9:15 in the morning and thought thought they would take my car right away but instead they said it would be like 3 hours to get it done. I ask if they can give my a Lyft ride home for the wait but said they dont do that for oil changes. I waited 3 hours and my car was still parked while I seen some cars pulled in and right away getting serviced so I left with no oil change.

I had a dead battery...that I thought was under warranty. Called my usual dealership...couldnt get me in till Monday. Called Freedom....I had been there once five years ago shortly after moved to town...they still had me on file....got me in this afternoon...did a diagnostic...verified it was a dead battery....only....and replaced it .. unfortunately the battery was not in warranty....but that was not their fault. Brandi was my advisor....she did a great job keeping me informed of the situation.

First time using the service department at freedom and all was great. Check in was quick, left my car for an oil change and came back to a washed car with brand new oil. Perfect experience. I’ll be back. Thanks guys!

Chris took amazing care of my vehicle and me. He got all my routine maintenance squared away, communicated the entire time andMade sure I had a loaner to get around while they worked on my truck

I took my car in for a tire replacement. My car had scratched and removed paint. I didnt noticed before leaving since it was late. Took it back and they said since I had already left, they arent responsible. Horrible service. If this is how they treat our cars after purchasing, never buying or taking my cars there again.

I had a great experience here. Customer service was great. They were busy and still managed to squeeze me in twice.

BrandiWas beyond amazing. She went completely went over the moon for the service I needed. She handled the whole situation professionally, caringly, and sweetly. She treated us with the most respect as I am temporarily disabled for the meantime and she also spoke to my grandmother with the upmost respect.Then the service technician came out and let us know that we need a new key lock. Thanks to him for going beyond as well. Then as I was leaving a young man named angel held the door for me.This is the best service drive I have ever been to. I will be back.

Made the appointment easily by phone and the representative was courteous and knowledgeable. Got there for my appointment and was greeted promptly by Justin who was friendly and knowledgeable gave me an estimated time to complete the work and texted me with his number to contact him if needed. Work was completed on time and as requested. Very pleased with this visit.

Was able to make a service appointment today for today. Was delighted that could happen. My Service Advisor, Justin, was respectful and gave me the time I would have to wait. Everything went as planned for today so I can comfortably take a road trip farther than my mailbox and grocery PU.

Great customer service, Alejandro showed excellent professional manners, always had a reasonable response to my questions, I never felt rushed by him, and had a strong genuine demeanor. Finance process went smooth and Candia always took the time to answer my questions, even the silly ones that were just for my peace of mind. I highly recommend Freedom Chevrolet!

Our advisor was great & I definitely would go back to that gentleman. He kept us up-to-date every step of the way. Thank you

Took a little while to receive parts but Brandi and Angel in her absence did all the work to get things done. As soon as parts came in work was done quickly. Still waiting on one more part though. 👍👍👍

It was time for my daughter to get her first car. Found a Chevrolet Sonic at Freedom Chevrolet. Nate and Marcus made the buying experience really great. Got a great car at a great price. Mark in finance took care of us on the money end.Ive helped many family and friends with their car purchases through the years. I can honestly say these guys really know how to do it right. Respect, integrity, and they actually listen to your needs. Best experience Ive encountered.Im glad my daughters bought her vehicle here. I can trust theyll take care of her.Going to highly recommend them to family and friends. Will be shopping here for a new High Country next year ;).

Brandi is no help at all will not try to contact customer or review anything that is going on with vehicle. Unless you keep calling and get an answer.

Great experience from the get go! Would definitely consider getting another vehicle here.

Alejandro was outstanding. He was what I would consider the perfect sales person. He had his information about the vehicles, was willing to answer questions and yet was not pushy or insistent with the sale. Go see him if you are in the market for a new Chevrolet.Addendum:So I elected to add dealer installed running boards to my purchase and had to make a separate appointment to get the front windows tinted as indicated on the window sticker on a different day. For the installation of the running boards I spent about 3 hours awaiting the service to be completed. The second appointment was for the window tinting. I arrived at 11 am as scheduled for the appointment. 3 hours later I was still awaiting the tinting to be completedI was lead to believe that both visits would take no more than 90 minutes each. Needless to say after more than 6 hours waiting, the lesson I have learned is that the service portion of Freedom Chevrolet is terribly inefficient and not at all respectful of my time.So in total sales 5 stars. Service 1 star.

Don’t plan on getting your car serviced with any kind of urgency. Making an appointment is useless as they get to your car when they feel like it. Very poor timeliness in the Service Department.

Salesman was knowledgable, patience and worked with me in every single step of the process.. you have a great product so it complemented. You also had the correct inventory for what I was looking for...

Bought a used Mazda CX-9 2 months ago and am so happy about my purchase. Joseph wasAn amazing salesman. Everything went by smoothly! Highly recommend coming here for your car needs!!!

I had an amazing experience with Freedom Chevy. Mr. Stutts was quick, knowledgeable and experienced. He had me in and out of the buying process within a few hours which was unheard of.

Brandi Frizzell did an excellent job of being my service advisor. She is an excellent employee.

Review of the service center:Short version: I had an impossible time trying to contact the service center with questions about my service or if the car was ready. They went a day over their estimated timeline (took 5 days), I felt I was overquoted service without any explanation, and I felt I was treated poorly when I arrived to pick up the car. By far the worst experience Ive ever had with getting a repair done on a car. I feel most could have been fixed with better communication.Long version: I brought my car last week to have some work done. I dropped it off on Thursday and was told it wouldnt be ready until Monday likely in the AM, which I was fine with. Monday came around and I finally got a text in the late afternoon with a quote (which was much much higher than expected but its a dealership so I knew that might be the case). I signed off on the quote for the work I knew needed to be done and planned on going in that evening to pick up the car since I hadnt heard anything different about the estimated time for pickup.This is when the troubles began. I tried calling in a few hours before closing to confirm the car was ready. I was on hold for about 10 minutes until I was directed to another operator who transferred me to a voicemail inbox. I left a message and hung up. No word for several hours. I I tried calling again, and the exact same thing happened- hold for 10 minutes, transferred to another line, voicemail. Since I couldnt get things confirmed, I didnt go in to pick up the car since I assumed I would have gotten a call. The next day was a lot more of the same- no word from the dealership (mind you, theyve had my car for 5 days now and are past the estimated date it would be done). I tried calling the next morning and got through to someone who told me the car wasnt done yet and to try again later. I did so and once more got sent to voicemail. I couldnt ask questions about the work being done, the timeline, nothing. Finally, I called in two hours before close and told the main operator my problem and asked her for help. She handwrote my info and delivered it to the person over my case. I got a text a few minutes later saying, Your car is ready. We close at 6. Since I had such short notice, I had to scramble to find a bus to get there before closing.When I arrived to pick up the car, I walked over to service. There were two employees there- one on their phone talking to another customer and the other was huddled over a cell phone with another employee. I stood there in front of them for literally 5 minutes without any acknowledgment. Finally, one of the guys looking at their cell phone looked up and said, Can I help you with something? I told them I was there to pick up a car and he finally rung me out.Overall, I estimate I was on hold for almost an hour trying to find out what was going on with my car with almost no contact back. I had no way of knowing when it would be done, which is very frustrating when you dont have a reliable way of getting to the dealership. I feel like 5 days for a repair is a little ridiculous, especially without any communication when it went over the estimated pickup time. I feel I definitely wasnt being treated like someone who was dropping over $1000 on a repair. I likely wont be coming back and wont be recommending anyone else to go.

Definitely appreciate the courtesy they provide. It was great working with Angel he is my preferred service technician every time I go here

Very fast, very fair pricing. Would recommend this place to anyone in a heartbeat!

The sales person and Rob in Finance were great. However the finance manager who initially was helping us before he rudely and abruptly left, his actions and lack of actions were sub par. That sub par actions affect everyone. Kudos to the salesperson and Ron in Finance. Everyone can learn from them.

Justin was super easy to work with, I had a third party paying for my repairs and after he made sure that everything was good to go, he made the rest of the process worry free. Unfortunately the parts department couldn’t match tire pricing from another business, but they researched other tires to try and compete, which I appreciate. I had to come back to get my alignment done after getting new tires put on, but they explained that it’s better to get the alignment corrected to the new tires instead of the old ones. Overall, it was a great experience working with Justin.

Alejandro Ornelas was very helpfulHis follow up was very good.

I had an appointment and it felt like I was a walk in. The oil change took 4 hours! 4 hours! No apology when the keys were returned. I went to the dealership because I had a $20 off coupon. I will not go back even if it’s free. So sad and disappointing.

Be expected to wait an average of 3 hours for an oil change. When you call for service, you actually are talking to someone from a call center and they schedule your appointment. They will offer you a shuttle but there are restricted to 20 miles. The best thing is to come early as they open for first come, first service, is what I am told at the dealership. There is a lot of complaints from customers in regards to Chevrolet dealerships services for an oil change. This type type of service needs to be improved.

Jarron was a pleasant salesman to work with. Himself and the rest of the team bent over backwards to make sure everything went smoothly. I would go here again.

Service team is quick and efficient! It’s always hard to find good people (especially as a woman) who are there to help and not try and up sale extra unnecessary services. They took care of what I needed there and now and said come back if I want to take care of anything else.