I went to car dealership. I was told everyone wears a mask. Only one person had a mask on and customers did not wear a mask. Do not go here if u at high risk

Very nice place, everyone is friendly and will help you. Very easy to do business with. Everyone is patient and allows you to test drive any vehicle youre interested in.

Anciras service department has again exceeded our expectations. Great customer service, lower prices than I found at a VW dealership in another city, knowledgeable people that want to HELP YOU and not sell you. Very happy.

Stephanie was amazing from the start. She had pulled the vehicle to the front of the building and made it very easy to test drive. Along the buying process she did not pressure me or try to up sale me and items I declined. I can in per-approved with a auto loan quote from USAA and they managed to get me a lower rate with capital one. Stephanie kept me informed as they detailed the car and ran the numbers on the best rates. I would personally recommend seeking her to be your sales agent.

Drove in from Houston to view a specific used vehicle, the salesman Joe was wonderful!! He had the car at the front and ready to go for a test drive... He insisted on driving the car to me and gave us a GC for dinner to boot - best car buying experience I have ever had!!! So happy to have my new baby home! Thank You, Ancira!!!

Had a very smooth and hassle free experience at Ancira Volkswagen of San Antonio. Jade McDaniel our sales representative was very helpful in getting us into the vehicle that we wanted, Michael Young in the finance department explained throughly and answered any questions that we had regarding the finance aspect of the transaction. Both Jade and Michel were very friendly and professional as well as the entire staff at Ancira Volkswagen. Thank you for the great experience! I will definitely continue recommending and doing business with them!

Worst experience in Sales!I asked to look at a VW Atlas cross sport, and the Salesman, opened a vehicle for me, left it running w me in it, for atleast 20 minutes, and never came back! It was hot, humid, and just a complete waste of time.UPDATE! I DROVE TO MY BELOVED #ELPASO #TEXAS, and purchased yet another #volkswagon from my favorite sales professional, Armando Raynal @ #rudolphvwI love my #vwcrosssport! And wonderful customer service that only Armando Raynal can deliver!Nice drive back to my new h♡me in #sanantonio Texas w my beloved doggies, and even brought my beautiful parents back for a two week visit! Very comfortable, roomy, and niceeee ride!

Really great service!!! Super easy and convenient!!! No gimmicks and the whole process was straight forward the way buying a car should be, no complaints. Miguel are sells rep was over the top amazing! If ever in the market for another Volkswagen will definitely be looking to do business with Ancira Volkswagen wagon S.A.

The Ancira service team is excellent. No matter who handles my issue, they always accommodate my requests. They are very Customerservice focused. It started with my sale in 2018, it was the best car purchase experience I have ever received. Thanks Ancira!

Our sales agent, Marc Petersen was amazing. We came in, told him what we were there for, what we wanted... and as you can see, we got it for the price we wanted. Was not a stressful haggle Let me make you a deal friend... pushy experience. Highly recommend!

A s always, Ariel Hernandez provides service that is above and beyond. First, I am always greeted with a smile no matter how busy the department seems to be. Second, he explains with detail how he will proceed. I then get a list of items he recommends they work on with an estimate of the cost (which is usually spot on with the final number). Work is done in a timely manner, and Im back on the road!

The service department was top notch. Mr Diaz took care of me and even though my vehicle had multiple problems, he got my vehicle fixed quickly. Thanks Abraham, thanks Ancira VW!!

This was one of the easiest car purchases Ive had. My sales associate Julie was great. She was able to answer all my questions about the car and showed me how to download the app to maximize my driving experience. I appreciate yall!

The Service advisor Ariel is reliable, friendly, and well versed in the needs of VW and his customers.

Needed a car for two young drivers in the family and Ancira Volkswagen of San Antonio was able to deliver for us. Great car with great safety features for young drivers. The purchasing process from start to finish was seamless and we were in and out very quickly. Highly recommend this location for your car needs!

Absolutely the BEST!!!! Five stars across the boards Andrea always go above and beyond when it comes to customer service. I left Alamo heights because of their service and I am glad I did. Andrea and the team always make sure that we are taken care of in a timely manner. I have referred my mom, my aunt and uncle over because of her.Thank you,Happy Customer

Went Friday morning with an appointment set up and had to wait 2 hours for an oil change. Saturday morning while traveling home the light for my tire pressure came on. Monday morning the battery died. According to them Friday morning they had checked the whole car to check if everything was good and they said it was. After my Friday visit everything in my car started going wrong. I waited Monday morning 2 hours and 30 mins just for a change of battery.

The staff at Ancira Volkswagen Bandera are courteous, friendly and efficient. Ariel and Andrea have always accommodated me even when I do not have an appointment. It’s always a pleasure to take my car for service. I highly recommend them.

Had a great experience, an amazing deal for a new car. Literally no worries for 80k miles . Just put gas in it. Stephanie was a very nice and helpful sales person. I recommend dealing with her. She is not pushy or trying to up sale you. Simple as going in and telling her your budget and expected monthly payment and leave getting more than you expected.

Chris Brown is one of the best salesman I’ve come across at any car dealership!!! He’s very knowledgeable about the vehicles, even the used non-VW, ones we looked at, and bought. He is also very patient, we had three kids with us the whole time. And lastly, he is very personable. We enjoyed the shopping experience very much because of him! Thank you Chris!

I took my car to service, great service, nice shop, the advisor Ariel was awesome, the car was ready on time. 👌It would be nicer if the cashier wouldve accept payments with the phone like apple pay, G-pay, or Samsung pay.

My experience at Ancira Volkswagen was great! Mr. Craig was very nice, swift, and professional. He got the business done very fast. I would definitely recommend ancira and would definitely recommend Mr. Craig!

I got a 2019 preowned Jetta and about a day later I called them to let them know a yellow indicator light with an exclamation point would pop up and go away after awhile. I called service parts and a man told me i was just driving and parking the car wrong. A little over two months later my whole car wouldn’t start up until I got a jump and all these lights appeared. I Took it back to dealership where I was told I need a new battery. I’m pretty sure I needed a new one when that yellow exclamation point came on a day later after driving it off the lot. I had to come outta pocket 225 dollars. I’m so disappointed. The service man that helped me with my battery on 9/20/21 was nice so that’s the only reason I’m giving you 2 stars!

We bought a new car there, alot of misleading or right out lies. felt alot of pressure by their finance person who was just not being truthful, very manipulating. very selfish. we wish we had not bought a car here

My wife and I both came in on certain times looking for a vehicle and hoping to get a deal. Now on both occasions our sales man Chris Brown went above and beyond to find a vehicle for us and it was the ones we actually wanted. Unlike others he fights for the price you want and will stay there until you’re comfortable with the offer. Mike was also very helpful in financing and got us amazing protection for our vehicles because you can never be to sure. Will be getting all our future vehicles from Ancira as long as Chris Brown is the Sales man!

I want to start out by saying Ive purchased many vehicles in my lifetime. I have plenty of friends who work, manage and own well- known dealerships in San Antonio. Ive owned luxury vehicles and would buy Range Rovers from the Cavender dealership. I wanted to downsize vehicles and finances since Im paying for college tuition for my basketball team of kids lol (feels like it) This dealership is BY FAR the best. Ive been fortunate to experience before and during COVID. Service is impeccable. The professionalism is insanely out of this world. The finance department does not miss ANYTHING. Ive bought new and used now. My next vehicle will be from here and with Marc Peterson. The GM Carl runs such a fantastic ship over there on Bandera. Ive gone to sister locations too and they are awesome but this dealership right here, blows everyone else away. I want to thank the Ancira family, Carls team, Marc, the service department who truly take care of me and my vehicle.

I stopped by Ancira VW for my inspection and as always had a great experience!The service is always quick and friendly.Im assured by their expertise

Jose was great! I asked after what I wanted and he found me some options, didnt try to upsell or pressure me, and we were in-and-out in a couple of hours with a new car. Thanks Jose and the whole team!

I went to Ancira Volkswagen to look at a 2018 Toyota Highlander. My husband and I were met there by CRAIG LEXVOLD. While the dealership was clearly busy, Craig spent the afternoon with us making sure we were well informed about all the features of the vehicle I was interested in purchasing. He not only made the sale but he made friends. I cannot say enough good things about Craig and how he worked to get the best possible deal for us. If you are looking to buy a car, go see Craig. You wont be disappointed.

Ancira volkswagon is an amazing place to purchase a vehicle. Stephanie in sales has gone above and beyond to take care of my wife and I. I would give this place 5 starts but unfortunately, our experience wasnt ideal when it came to actually purchasing the vehicle. We had to wait at least 2 hours between deciding what we wanted and speaking with the finance manager. He was also very nice so the reflection of the experience was not with him, but rather with the amount of time we had to wait (~2 hours). Overall, would purchase from here again for my next vehicle

Great service..kept in contact throughout process. Good inventory. Thank you to our salesman Chris Brown for excellent customer service.

Fast service,Ariel is a good worker,I have him for my 2005 bettle, 2011 jetta and now for my Tiguan 2021,he gave a good service to my cars,he tolme everything I need for my car,good service

Facts:Sales person was great.Be prepared to have to haggle because the online posted price is not the price you are given once you are at the dealer. They have a lot of add-ons which are not disclosed until you are actually ready to close the deal. This is in no way is the fault of the sales staff but they end up having to be the middle man between the buyer and the sales managers. I would have bought the car at another dealer closer to my home but this was the only dealership which had the color and model I was looking for. Why do you do this Ancira?????

The staff was friendly and very helpful. They even help me save a few bucks, which to me is unheard of when dealing with auto dealers. I do recommend them for future business. Ask for Derrick in the service department.

This is a great place to buy a VW Golf. Ask for Joe, he is fantastic with helping you get the car you want. There is not enough stars to give this person. He really make you feel like you are the only person as he is speaking with you and your family.

Chris and the Ancira VW finance department did a great job getting me into my absolutely perfect 2021 VW Atlas Cross Sport.

It was the best experience Ive ever had buying a car our salesman Marc Petersen went above and beyond with not only his customer service but with trying to get us the best deal he possibly could if your looking for a new car I very highly recommend talking to Marc I promise you that you will leave with a great deal and a huge smile on your face I will for sure be back in the future for my next volkswagen purchase

Great prices online. $3K in fees for accessories that they didnt include in the online postings and that wasnt mentioned until after they run your credit, you do the test drive, etc. Exactly the reason to avoid car dealerships.

The Service team at Ancira is one of the best I have been associate with since buying my 1st vehicle in 1985. I now own 2 VWs and Aeriel and the service departement at Ancira VW have been outstanding! Jim W.

We took my sons 2014 Jetta to have service done because it would start but has a rough idle and will stall. Service tech stated that the intake manifold failed and would need to be replaced along with the system de-carboned for over $1600.I Googled the symptoms and there was a Youtube that suggests changing the Camshaft adjuster magnet which we bought at another dealership for $150. 10 minute easy change and bingo, car runs nice! Always get a second opinion or check online for a fix before running to the dealer. Also the AC doesnt work and Ancira said it needs a new $2600 compressor and suggested my son get a new car instead. We are checking another shop for a diagnosis. See attached picture of the report.

Had multiple services done with my Jetta all with no issues as far as service and all done in good time. And just want to add that my car had a factory warranty specific to my car that I wasnt even aware of that took care of the issue I had. Thank you Abraham Diaz! Little details like that makes a big difference and very much appreciated!

Really great customer service thank you to Abraham Diaz so helpful and understanding

My first time here was exceptional. I got an oil change and was treated with kindness along with very informational conversations. I highly recommend this team to take care of you while your on the road! Thank you

Awesome Customer service, the service department goes far and beyond to help customers with vehicle issues never any hassle! Best VW customer service in South Texas.

I love going to Ancira Volkswagen they take are of you and give the best service.

Joe Mejia by far has been the best car salesman I have ever had! He was honest, straight to the point and treated me like family. Ill be returning. Thank you Joe

Really one of the worse experience at this dealership, this sale person is just awful, Mr Herb, is just unprofessional. Bad demeanor, belittling customer. No greeting; him: you came last time; me in my mind : all blacks look the same.(wow) Then when I decide to don’t buy from him, from nowhere he tells me that an other salesman won’t give a better offer on my trade. He never gave me an offer just the internet offert. We never talk about trade cost, nothing close, you are unprofessional I don’t want do business with you. Then he proceeds with mean comments and me to tell me that myself deal with customers in my job. So when a salesman is so unprofessional I don’t deal with this person. Some people are just good at trying to spoil the day. I will be fine.

Great experience. Craig the salesman was great and helpful. Michael the finance rep really helped, got me a lower rate and took care of all my needs. Derrick in service was a big help, took care of some items I wanted added with excellence... overall a great experience.

My family and I had a great experience buying our VW Passat with Chris Brown! He was very attentive and and answered all of our questions. Definitely will recommend him as an awesome customer care representative— he knows how to make everyone feel comfortable and confident!

OMG,ANCIRA VOLKSWAGEN was the bomb.They took care of me quick and made me feel special.I had gone to some other dealership and they are nowhere close to this ANCIRA VOLKSWAGEN.I would recommend this ANCIRA VOLKSWAGEN to anyone who wants to get a vehicle.Stephanie, Jay, Mike. THANK YOU SO MUCH.

I cant say enough wonderful things about coming to get my Volkswagen Passat serviced here. I walk in and it feels like home and the service advisors are like family. Jesse Salas and Derrick Mercer are THE BEST! Friendly, honest, knowledgeable and fun to talk to. I trust them to tell me things just like they are and look out for my best interest and tell me when something is or isnt neccessary or urgent. That is how you build trust. And the bonus carwash is the cheery on top! I drive out of here feeling like a queen. Im an Ancira Volkswagen customer for life!

Amazing experience! Julie Flores was an amazing rep. She helped me and never pressured me and helped me pick the right VW for me.

I would read this whole thing if I was you. It’s long but buying a car is a serious purchase and it’s great to have good people on your side.I had a wonderful experience with this business. Especially with Julie. She was my person and guided me throughout the whole process. I am a veteran who has PTSD, anxiety, and a few other diagnoses. Buying a car ranked pretty high on my anxiety list. I was afraid of being taken advantage of and not being led in the right direction. I NEVER had to worry about that with Julie. She was patient with me, always communicated effectively, and so kind. I can be quite indecisive at times and she handled it like a true professional. She actually listened to me and took the time to find everything I was looking for in a vehicle. This was completely different than any other vehicle purchase I’ve been a part of before. There was pretty much no stress with the purchase and if something stressful did try to come creeping up, Julie guided me right through it and helped me stand my ground and get what I was looking for. If Julie ever leaves Ancira Volkswagen and continues to sell vehicles, I will follow her wherever she goes. I trust her that much. She truly deserves all the promotions and awards because to be honest I’m not the easiest customer to deal with regarding my anxiety issues. But like I’ve said several times, Julie was there, professional, and on my side. I still intend to write the people in charge of Volkswagen to let them know what an outstanding person they have selling vehicles for them. If you’re considering a Volkswagen, ask for Julie to help you. You won’t be disappointed. Thank you Julie!Also during the part where we had to discuss warranties and such (I believe His name was Mike) he also did a wonderful job of making me feel confident about the choices I was Making. And I felt Absolutely no pressure. It was like talking to a friend about warranties and numbers and such. This is an all around top notch place.

Great customer service the team took great care of me and my vehicle. First class !!!

Not impressed with the service! I left my ford explore that had several issues and decide to try a VW. Overseas I owned a VW and they are excellent vehicles. The sales department did an outstanding job on getting what I wanted. The first time I took my Atlas for service, it was like bad experience. first it took several minutes for them to ackwnolage that I was there! there was no other person in the area, and then I was asked what do I want! no customer service etiquette at all! Again, just recently I took my vehicle for service and the same, I told the maintenance manager that there was an issue with the airbags - his response - usually when theres a cell nearby the airbag picks up the signal - then it was that if a place a bag or computer in the passenger seat the system deactivates or activates depending on the weight. so I called VW and they said that was not correct. I cant trust a person that makes up stories and has no clue of the system. I got my oil changed and I have no idea what happened but the airbag error has not appeared again, Im guessing it need that oil change! Attention to detail is lacking in this department.

Mr. Craig did an amazing job trying to find me the best price and payment plan for my purchase. He was right when he said he could beat any dealership price. It was a smooth and easy process and he even delivered the car in person 2 hrs away from SA. He gave me and my step dad very good customer service. Highly recommend. Thank you Craig!!

Fantastic Experience! Ariel Hernandez is phenomenal. A model employee - genuine great customer service! I had my 50K and car show room detailed, paid a pretty penny but with partners like Ariel, worth every penny. I wouldnt take my vehicle anywhere else.

Great car buying experience. I did my research before choosing this dealership. I searched other Volkswagen dealerships in the central Texas area. I was willing to go anywhere that had the best deal on the car I wanted. Ancira had the best! Along with a great deal they were no hassle for service. It was a great and easy experience. Plus they went above and beyond when it came to detailing the vehicle. A special thanks to Miguel and Chris who were the sales reps that helped me.

Great pickup purchase experience. My husband and I had been loyal clients at Red McCombs before choosing this dealership but the price difference was huge! Ancira had the best mileage on the vehicle we wanted! It was a great experience and the price was unbeatable. Chris even had our vehicle cleaned up before we drove it home so I believe he went above and beyond when it came to detailing the vehicle. Definitely recommend this place to anyone looking to buy a good quality vehicle with low mileage and an amazing price!

I had the best buying experience with Craig at Ancira Volkswagen. Craig was very informative and helpful. Never pushy. Also Mike the finance guy is amazing with his numbers.

Chris Brown is the best car man I have ever worked with. Mike Young worked hard to get us a deal! Thank you!

People were nice and espcially my dealer(craig) was really great person. He was really nice and respectful. He also gave great information about I didnt know and he washed car for me when I visit again.👍🏻

Similar to any other VW, service was kind of insane. I scheduled an appointment as I usually do, but soon realized that its a system that is possibly just in effect to make you feel like youre going to get in and out quickly. I waited a little over 2 hours for an oil change and once I saw my car ready, waited 10 minutes to get someone to notice me and get me out of there.

It was really convenient to get an oil change. Ariel took care of everything and explained the charges on my invoice. He even got my car washed! Super fast and friendly service.

Andrea, my service advisor, did what 2 others stores couldn’t. She scheduled me immediately. Others store were 1 month out on appointments. Not only that, her team was able to address all of my concerns and now my car is running great. She kept me in the loop every step of the way and provided a great experience.

This place was amazing. They greeted me before I got out of my vehicle. Ian is the best!!! Very fast service and made sure I was shown around and had all my questions answered.Great work Ian, Jesse, and Andrea.

Bought two VW Tiguans. Ive had nothing but problems with these two cars, from electronics to transmission. Everything is cheaply made. Then they did recalls on both, and the engines keep shutting down. They tried to fix then, and today the engine keeps shutting down. I understand if I got one lemon car, but two????When you call there is never someone there to help. The people are rude and disrespectful. Save your money, go somewhere else.

One of the best buying experiences I’ve had. This dealership really worked hard for my business, I appreciate everyone’s help, from BDC, to the sales manager, the finance manager. And a special thanks to my amazing salesmen Marc, he went above and beyond. His commitment was impeccable from start to finish, he even delivered the vehicle right to my front door 300 miles away. Definitely recommend this awesome team. Thank you Ancira 😊

It was refreshing to walk into a dealership and have them genuinely be there for YOUR needs. I went in with set goals and numbers and Miguel made it happen. Everyone there was extremely friendly and down to earth. My thanks to them for making a big purchase go as smooth as possible.

It was a great experience! I had particular needs, and they accommodated each one exceptionally well! A great place to shop! Sales and finance all great!

Quick in and out! Great work!

Walked in ready to find a new car a woman approached me immediately and she was not slightly helpful at all. The first thing she did was show me prices based on credit and income information and basically told me I would be paying above average on any 2021 - 2020 car. I showed her a picture of a vehicle I had found online and she told me that car was not available and they didnt have anything similar after a less than three minute search on her computer. I was never told about any deals or given any options. I left shortly after and went to another Volkswagen location farther out and the first thing that other Volkswagen location did was show me deals and offers that helped bring down my overall price. That other location also had the vehicle I was looking for in stock. So if your looking for a car maybe you should try other locations first.

Thank you, Mike Young for helping me get into my new car

Had a very good experience with sales agent Alex Gonzalez at Ancira Volkswagen San Antonio! He was very helpful. More than efficient. Great customer service skills, very personable, knowledgeable and understanding. Alex was able to help me with any questions or problems I was experiencing. As a first time car buyer, I couldn’t have asked for a smoother, easier transaction and interaction as the one I had at ancira with Alex. Another think I really appreciated was that I lived 2 hours away from San Antonio and they were absolutely welcoming. Finance department was also very helpful with helping me make a big decision. Thank you Alex and Ancira Volkswagen San Antonio.

After years of horrible VW service at another dealer in the SA area, Im so happy I stumbled upon this hidden gem (Ancira VW)! This is the VW service department in the San Antonio area everyone should use!Abraham is the service representative Ive used and he is incredibly thorough, taking time to answer any and all questions. Although repairs are pricey on VWs, I have never felt like Ancira has price gouged us.Because of Abrahams stellar customer service, Ancira won my business and Im willing to drive the extra distance to take my vehicles there.

I had a great personal experience purchasing a brand new car from Ancira Volkswagen. Sure, I did a little homework, researching which vehicle best fits our needs, but after talking to Miguel Balderas, one of the salesmen, he definitely made it a very smooth process from beginning to end. He was professional and very knowledgeable in all the cars. There was no-pressure, I didnt feel rushed. Miguel is trustworthy, he listened to me. It was quick and painless — the dealership made the process easy. There were no games. The final price was exactly as negotiated (no last-minute surprises). Miguel Balderas and the entire staff I worked with went above & beyond.

Derrick from service was, AMAZING! Im a loyal Volkswagen customer 4life because of DERRICK and your awesome team. Thank u Volkswagen!

My first time getting a vehicle and Craig Lexvold helped me every step of the way. Im so glad I decided to go along with Ancira, I love my new car and Im so thankful for yall.

Shopping experience with Albert and Alex was great! They helped us get a great deal in the car we loved. Never felt rushed or pressured. They took the time to explain how to work all car features after the sale even though it was past closing time. Totally recommend asking for them when shopping here.

Just traded in for a 2020 Passat. This was probably the best experience car shopping that I have ever had. My salesmen Chris Brown, was very helpful and not the typical stereo type. He was definitely more intent with meeting my car needs and not just a checking a sale box. Hardly any waiting/in and out in no time. Go ask for Chris Breezy. :)

I cannot say enough great things about the excellent customer service I received from Craig Lexvold. He made the car buying experience easy and comfortable. If the review was only on him I would have given 5 stars. The manager Tom was also great.The 3 stars comes from Mike in finance. He appeared to be in a bad mood from the moment I went to his office. When I told him no to the add-ons he offered he made comments, was rude, and tried to make me feel incompetent. His pressure tactic was unsuccessful but others should be prepared for this when buying a new car.

Everyone is always so prompt, courteous and professional. We switched to Ancira from another VW dealership and are now on our 4th vehicle from them. From the sales staff to the service department, top of their game!

Wanted to buy a car, but they are not competitive with vehicle trade-in value. Also, additional options added to vehicle that are not reflective of their online price.

Talk to Stephanie Dontao at Ancira VW . She is very way going no pressure to buy and will take her time to get you what you want . Thank you Stephanie Dontao my wife and myself love the new Atlas. This has been the best hands down car buying experience ever. I will definitely be going back whenever I need another vehicle or sending all my friends and family there to talk to Stephanie, once again thank you for your help and your dedication and time spent .

The Leza family will like to specially thank Mr. Alex Gonzalez; sales consultant at Ancira VW in San Antonio. He truly exceeded the mission customer services is the number one goal. He was extremely understanding on providing us with the best 2021 VW vehicle to purchase. He demonstrated extensive knowledge on all safety features, plus the new technology the vehicle is equipped. We will not forget how exciting it was to drive off the dealership on a newly 2021 vehicle. Once again, we gratefully thank Mr. Alex Gonzalez for his hard work and making it a memorable experience at Ancia dealership. We will surely refer our friends and family your way to purchase their new VW.

After getting second opinion from a different mechanic.. seeing along side the second opinion mech. I could see that none of the parts that iPac recommended did not need to be changed and all it needed was to put more coolant in radiator . I almost like other Nissan owners could have been ripped off several hundred dollars ..There mechanics and menu pricing are never correct.I almost learned the hard way .

Complete disaster...Sales representative Humberto Herb Lechuga does not by any means represent and/or displays what Ancira Volkswagen of San Antonio stands for. Mr. Humberto Herb Lechuga was unprofessional, abrasive, and sadly lacks work ethics along with GSM Javier Romero. I clearly stated to GSM Javier Romero that Mr. Humberto Herb Lechuga was unprofessional and disrespectful. His tactic is to coerce clients into signing documents that are inadequately prepared. Thus, to make matters worse...willing to take another sales representatives justly earned comission. Is not acceptable. GSM Javier Romero was notified that Humberto Herb Lechuga was of no assistance whatsoever, thus, the commission solely belongs to Alex Gonzalez.Mr. Ancira hopefully you may provide these unprofessional employees Herb Lechuga and Javier Romero with training in ethics and customer service.

Just your ordinary Bait-and-Switch tactic dealership. If you are looking at their website, be prepared to factor in about 25%+ in fees not advertised.Finance department is SLOW, took them 3 days to reach out and then lied about having tried to call. Very ill-prepared for operations by proxy, and were coming up on a year in the COVID pandemic. Guess it takes time to prepare their elongated sales pitch on service plans and potential replies for when you tell them you are simply not interested. Lady up front was nice though, think her name was Kerry, if it wasnt for her positive attitude Id give them 1 star.

Really nice big place to shop for a Volkswagen I walked around and enjoyed looking at all the new cars they are so pretty

I would like to say Miguel Balderas is an exceptional person. He is truly a great asset to Ancira Volkswagen! His help in getting a new car was exceptional. Thanks to everyone that assisted in the process. Please know I will let everyone know how great my experience was.

Great service all around, Mike Rosas and Jose Guzman took great care of us. They helped us find the right vehicle for our budget and had us in and out in about three hours which is tough to do with a big purchase like a car. Definitely have my highest recommendation possible!

I would not buy or or try to take your old or used VW from or to Ancira Volkswagen of San Antonio cause when I did it & I am a vw owner as well n the service I received was not good at all & about there work & what they try to charge me for a diagnosis fee for something I already told them what was wrong with the car and then still didnt fix the car and try to charge me 😮 so always double check to make sure when your dealership says they checked something. Make sure they do cuz some times they dont and sadly for me it happen to me but I cought it so be careful yall trickster these dealerships they are !!!

My dealer was Chris Brown. After speaking with him over the phone the deal was done in almost an hour. No fussing with anything. Also kept me from four hours of driving by meeting me halfway on the road. Financing options were explained clearly and my whole deal was done in only about one hour of actual work over the phone. Great experience.

Go see Chris Brown at Ancira Volkswagen in San Antonio; I promise you won’t be disappointed! He was very thorough and super pleasant to work with. I can honestly say it was the best experience I have had at a car dealership! Also, we LOVE our new 2020 Atlas Cross Sport— go check them out!

Came in for annual maintenance. No appointment necessary; and, no wait time to get service at ServiceExpress. My car ready in record time. Service rep., Abraham, very courteous and knowledgeable. Items were checked and approved that I had overlooked. Very satisfactory experience. A primary reason for my buying two Volkswagens from Ancira.

I walked in unsure of how this process was going to go. Chris Urbina was the best! He was patient and genuine and understood what was important to me and what I was looking for. He was there every step of the way and I got a vehicle I LOVE with a lower payment than I expected! Thank you Chris for all your help!

Great service. Attentive and caring sales, service, and finance people! Special shout out to Chris Brown. he is a Master when it comes to the knowledge of the VW line of vehicles.

They Inflate the prices for their benefit. They say one thing and do the opposite. Long wait after they called us in saying everything was done.We ended up not getting the vehicle.

I appreciate this company for working with me. I haven’t established my credit just yet but I really needed a car. Miguel was my sales person. Very kind and attentive. He’s not like the stereotypical car salesman. Well, he found me something affordable and has continued to be helpful even now. Thanks to the company and Miguel. Oh, and Tony too. 😊

I was welcomed by service writer Jesse Salas when I arrived for my appointment and he personally took car of minor issues with my car and handled the recall and oil change with the greatest care and professionalism.