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Floor Pros Installation
920 Austin St, San Angelo, TX 76903, United States
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Floor Pros Installation

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Ja
Review №1

Floor Pros was extremely responsive, we had a representative on-site to check our floors within a day of request. They knew exactly what we wanted / needed and were very responsive. Once they arrived, they were FAST. Within 3 days we had professional flooring that made our house look 100 times better. Dillon, the owner worked around my busy schedule and would follow up with me frequently to see if i was happy.Bottom line, we are more than happy with the whole experience.If you want quality flooring and service, call Floor Pros...just do it. Youll be happy you did.

Ed
Review №2

EXCELLENT SERVICE! Dillon and his team did an amazing job in our master bedroom. We are in love with our new LVT floor, no more carpet!I will completely recommend Floor Pros Installation to anyone. Looking forward to contact him again for some other things in our house!

De
Review №3

They were very quick and professional. The floor looks great. Would highly recommend and would use again.

Jo
Review №4

What can I say? Dillon and his crew are rockstars. They were responsive, prompt, and did an amazing job installing our new floors. The prices were very fair, and they are true professionals. Well always go to Floor Pros for our installation needs.

as
Review №5

Wow they are amazing! saved me and my boyfriend almost $800. we shopped stores around town before someone referred floor pros to us! they do nice work, we are in love with our tile.

Ci
Review №6

Dillon was the only contractor out of 10 that I had contacted that even bothered to return my call. He even came out on a Saturday to do my flooring installation. We are looking forward to using him again.

Mi
Review №7

Dillon does a great job and stands by his work. Competitively priced, professional & punctual. Will definitely bring him back to lay tile.

be
Review №8

I wish I coud give them 10 stars!! Our house flooded and they came out and removed damaged floor, were patient with us in choosing our new floor. They ordered it and got it installed and it looks Awesome :)

Aa
Review №9

I found the entire process to be efficiently and professionally executed, so I really couldnt be happier with the amazing level of service I received. I highly recommend them for all of your flooring needs! Everyone was very knowledgeable and informative!!

Pa
Review №10

Dillon opens earlier than other floor people. He got me in in the same day and was extremely professional. It is a pleasure to have vendor that is so efficient and easy to work with. Thank you!

As
Review №11

Very professional and neat crew. I was scheduled for flooring in 4 days after I called. I love the way my new floor looks!

Se
Review №12

I want to say first and foremost that I am very happy with the work that Floor Pros has done by removing my carpet that was decades old and replacing it with Luxury Vinyl Tile (LVT) Flooring. Throughout the process, Dillon (the owner), was responsive, attentive, and patient. I had never hired someone to replace my floor before and he took the time to explain a variety of service and material options. The 2-man team that came to my residence was professional and personable and completed the job within the expected timeframe.There were some minor things that I didn’t particularly care for. First, when I met the business owner, Dillon, at the local flooring shop, he did not wear a mask and shook my hand, which I was somewhat taken back because the store had a sign on the door that indicated masks were required and that handshaking can increase risk for COVID-19 transmission. The salesperson in the store and I wore a mask and Dillon didn’t. When he and his assistant came to my residence for the install, they never wore a mask. To be fair, I’ve never had a service provider come to my residence and wear a mask, which is troubling considering they are constantly in and out of people’s homes and can be at an elevated risk for transmitting COVID-19 to other people. During a conversation we had related to the coronavirus, he made a comment that “more people die from the flu each year.” I found that perplexing considering that there is consensus among health care professionals that COVID-19 related deaths are significantly higher than the flu and is currently one of the leading causes of death in this country. My overall impression is that he doesn’t take COVID-19 seriously and doesn’t take the necessary precautions to protect his customers.Second, I was charged an additional 3% (roughly $40) from the agreed upon price. Dillon informed me that he didn’t have a card reader for his phone app and because of that fact, he indicated that he would be charged 3% for an additional processing fee and was passing that cost over to me. He indicated that he could remedy this issue in the future by purchasing a card reader at Best Buy. So, in essence, he increased my cost because he didn’t have a card reader attachment for his phone.Third, when the jobs were complete, the business owner provided me with invoices that had his company name handwritten at the top. I found this odd considering he’s been in business for more than six months. It seems he hadn’t made the time to get invoices professionally printed with his business name at the top or develop a system to generate electronic invoices. The invoice gave me the impression of an amateur. On the other hand, the business card he provided me was professionally done. I recommend he take the necessary steps to develop professional looking invoices.Overall, I am a satisfied customer. I recommend his business. However, because of the issues above, I rate my experience with this business 4-stars out of 5.

Ke
Review №13

Dillon is a piece of work, do not trust him, he’ll curse you out all over an email, be wary.

Ry
Review №14

They came out and gave an estimate, helped me find the floor I wanted and got my kitchen and living room done for me all in the same week! It looks great and I could not have asked for a better experience.

Information
95 Photos
14 Comments
4.9 Rating
  • Address:920 Austin St, San Angelo, TX 76903, United States
  • Site:http://floorprossanangelo.com/
  • Phone:+1 325-650-1673
Categories
  • Wood floor installation service
  • Carpet installer
  • Flooring store
  • Tile contractor
  • Flooring contractor
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–3PM
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