I was lucky I saved this message from another staff. So all know what we go through.First of all I want to thank the staff from San Angelo who had the courage to speak up about complaints you guys had this past weeks. The muted voices of does that complaint give the courage I need to write this letter/message. I am not someone who can write without imperfections, but sure can warranted that these words come from a deep emotion that had awakened at a moment of helplessness and fear of losing a consumer.For us staff, that spend hours of our lives with our consumers, they are now seen to us like brothers. On a February weekend of this year, a staff worked alone with four consumers at a double staff house. One of the consumers choked with a piece of food and died and peanut butter became prohibit. “Once the child’s dead, the water well gets covered”. Just slight moments were a staff had to work with another consumer this happened. All would had being different if a second staff was present at this double staff house. You guys kill my brother. He did give me hard times but more than a consumer he was my brother and your negligence kill him. You supervisors and you office people, who don’t see this wrong, continue pretending to not see the seriousness of having one staff at a double staff house.Today a consumer walked away from a house that I was send to help. I told the other two consumers to stay inside. In front of this house there is another house from our facility with one staff. I give her the keys from the medication cabinet and van keys and if she could keep an eye at the house because I was going to look for this consumer who walked away. I drove the van and found him, I called the house supervisor several times and no answer, I send text messages, stop the traffic, the consumer didn’t want to cooperate, I and consumer close to get run over by a car, at the end I had to take him to the gas station so he calmed down. At the store I end up buying cigars, lighter, and a coke, money I would probably never be reimburse.This same year another consumer at another house that supposed to be double staff was fighting another consumer, run away, through rocks to the neighbors houses and cars, kids were outside playing, and the consumer could had hurt them and cars could had run over him. And he had a pen in his hand and tried to stab me with it and failed in the attempt. God blessed us that day that he didn’t got hurt. A second staff instead of only one would have prevented many of the issues and complaints from the neighbors.

You cant rely on staff or the people in the office. The office people dont answer their phones. They also dont treat their clients that great.

Yesterday I was witness of the most unprofessional speech of one of the persons we staff should talk to for support and complaints. Someone who’s job supposed to be the human aspect of the organization, someone you can trust. Said to my coworker that he was talking to her rudely, when he was just expressing his discomfort, seems that now is a sin to speak your mind. Said that things were going to change, that someone was next to her as witness hearing the conversation, that he should answer the phone even out of the clock, and forcing him to go work at a house when I said I’ll go in his place. Even when I said I would go she continue forcing my coworker to go. Now that I worked today at that house I clearly know why. A completely authoritarian behavior from her part. If they are going to make changes do it but keep it constant, by having it double staff and with the proper resources the consumers need.We don’t complaint about getting a raise, we haven’t asked for vacations, we don’t complaint about the incentive, we continue covering the weekend. “I had being blessed with this pandemic”, this words are from my coworker even before the one time incentive. Looking the positive side, taking advantage of overtime and available shifts. Appreciate us by providing the proper work conditions that our staff and consumers deserved. Respected staff equals a respect to the consumer. “Things are going to change”, do so but do it right. I could work in all the houses but look at the conditions that are set. Is incredible the things I have seen and heard. A case manager that prefers to transfer a consumer to a room focusing on the size of the furniture that he has, instead of transferring a consumer who needs that room do to his health condition. The consumer’s health should have being the first priority to take in mind. A case manager that constantly tells him that he is old and incapable of not doing anything. Seems that she prefers that consumers are all in bed 24/7 but the sense of living, pride, proper respect. Reducing his humanity with her badly used neuro linguistic programming. You can’t talk to her as it is always your fault.This pandemic show us this company weakness, that we can’t provide an incentive, who are the staff that worked, the low maintenance resources, the pressure that upper management receives corrupts them. Calling compliance about this issue didn’t give any results. My integrity has a wide inner value that is incapable to fit into another mold. Sorry for having a personal integrity full of unbreakable values. Is not of a good Christian to not speak up if your coworker is being abused (you like him or not) and your consumers not having the care that the state and their humanity calls. I could speak up but nobody listens perhaps they can read.

Staff funnel every concern to management you can not get a hold of. Even the simplest concerns that can be handled instantly. Calls are not returned promptly, if at all. I would never trust a loved one with their care.

My son has been here for a few years and they try to keep me informed on his behaves and well beings

Ed, I have had numerous complaints as well. Thanks for you input. I may have not commented.

Rescare is a terrible company that rips off the taxpayer